Paychex Flex Features

From either the employer's or employee's perspective, the website couldn't be simpler to use. Filters and stored views make it easy to customize your payroll experience based on your current needs.

Over the years, I've seen a few different specialists. Obviously, not everyone has the same potential. When my allocated person hasn't been able to help me, I've found that the online chat staff is quite responsive and helpful.

The customer service when we need guidance on using the software or need assistance with any errors that need correcting.

Sometimes it is not clear or seems impossible to correct time-clock errors efficiently.

Paychex Flex came to my rescue when we needed it most. It ensures accurate and timely payment, compliance with tax laws and regulations and security of our data. It has made things simple leveraging HR experience for our experts.

This software has helped us solve many different challenges and improve numerous workflows. No challenges encountered.

The EASE of use. Everything in the portal is clearly laid out and user friendly.

Not available...Love everything about it!

It was very easy to use and navigate. Clocking in and out was a breeze. It was also very easy to adjust time if someone forgot to clock in or out.

The 401k features were confusing to some people. They thought it could have been a bit more intuitive.

Ease of use, customer service is very responsive, and the local tax lookup feature.

Setting up a new user can be a little confusing, the interface could be improved. Adding an address for a new user, for example, is very cumbersome; the address validation tool is fickle and often won't accept an address right away.

The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.

The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.

It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere. The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.

Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks. it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it. Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

We used to rely on our accountant in the past. This is a great way to have access to anything at anytime. Another perk is that the employees are able to review their tax documents remotely as well.

This is not really related to the software itself, but the customer service continues to be an ongoing problem. God forbid if you receive a notice from EDD or IRS, you'll be chasing behind people to follow up. I wish whatever forms are submitted, we can have access to them from a particular page along with the outcomes.

For the most part well integrated and easy to use. Customer service is stellar compared to other companies that I deal with. They are also very response to comments on proposed changes in the portal, etc.

Pricing! It has increased quite a bit over the past couple of years with an actual decrease in what we get. And paying for hardware is a lot of money!

The customer support team really gave me an overwhelming experience. The assistance they gave at a time I was almost giving up on setting up the software was so satisfying. Ever since they assisted me, Paycheck Flex has been an easy to use software. Extremely helpful in payment management. It provides a great overview of my work and helps in creating a wonderful work environment.

Five stars worth of performance. Nothing is challenging with Paychex Flex.

No pros were added to this review

Customer service - The worst Assigned Account Manager - Does nothing but tell you to call Cust Service (see above) Helpfulness - None Expensive - YES Knowledgeable - None Compliant - Nope, set up CA payroll laws all wrong Ease of system use - terrible, you need to coded everything yourself Over selling - the best (how about fix your basic customer service and functionality before you continually try and up sell)

Every employee has their own login information

Customer support. I went through THREE account reps before deciding to find someone else, and NONE OF THEM would answer the phone, return calls, or respond to emails. I finally got the retention team on the phone, who assured me that my rep's supervisor would call me on a specific day at a specific time. That phone call never happened. When I spoke with the retention department again, they informed me it was because it was the supervisors last day in that position, as he was getting a promotion. A supervisor with at least 3 team members who cannot be bothered to speak to a customer and couldn't be bothered himself got promoted.

Paychex Flex is its extensive scope of elements, which incorporates finance handling, time and participation following, benefits organization, and HR consistence. The product likewise offers a versatile application, which empowers representatives to see their compensation stubs, advantages, and time-off demands. Its easy to understand interface, which makes it simple for clients to explore and deal with their finance and HR errands. The product additionally gives broad customization choices, permitting organizations to fit their finance and HR cycles to meet their particular necessities.

sometimes programming can be delayed to load, and that the announcing usefulness could be more vigorous.

Paychex is easy to use as an employee. Being able to clock in and out is simple - there is a button to click that records the punches. I've also used the timesheet to manually enter time, which is also straightforward. As a supervisor, seeing my direct report's timesheet is handy. To approve, it's a matter of checking a box for approval - I feel like it could not get any simpler as an end user.

While easy to use, I'm not too fond of the feature for switching between the employee (self) details and supervisor (direct report) details. A switch role function in the upper corner is not necessarily intuitive. I would love for there to be a way to have it all on the same "home" page rather than having to switch roles. While I personally do not have anything to do with the setup of Paychex, I am going to assume there are some issues from there, as our HR department seemed to have difficulty making updates to the system regularly.

I use Paychex Flex to clock in and out daily, check my time card, request time off and for retreiving an W2. I love that this portal is very user friendly. Nothing is hidden. You can easily find what you are looking for using the tabs on the side. You can also customize your home screen to display what you are needed. As soon as I login in I'm able to clock in and out, view how many hours of PTO I have as well as paystubs.

I would improve being able to have more widgets in the home screen so you are able to see your time card and attendance right on your home screen. It would be easier to track.

Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.

Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.

Paychex has an easy to view dashboard with customizable tiles and which allows you to tailor your experience based on your company. Time and Attendance flows easily and payroll is a breeze. The employee database makes it easy to reference start dates, end dates, pay changes and update banking on the spot. Their database of reporting makes it easy to pull report and customize based on our organization.

While we do have dedicated support on the account admin side these staff seem to change, so consistency with account managers can be a challenge at times. However, when we do work with them they are attentive and helpful in solving our issues.

The best thing about this software is that I can do everything I need to do on my computer or mobile phone at any time of the day or night. The application is very easy to access and I administer payroll, 401k, health, dental and vision benefits, FSA and employee additions/changes over the application. Almost every service I utilize through Paychex is on this application. Invaluable! If I'm out of town I can still submit payroll! WOW! What a game changer Paychex Flex has been! The old way of doing business is out the window with Paychex Flex replacing it in a very positive way!

There is a couple of items that I would like to see enhanced. In people, I would like the ability to always pull up my preferred view of employees without having to click on the apply button. My preferred view is saved but will not display until I click on apply. Second, on the people drop down menu from the upper right corner, I would like the ability to select that view as well. When that drop down is selected I get all the employees that have ever been entered into the Paychex database - terminated and active. I want to be able to display just the active employees in that drop down. These are just enhancement requests that in no way affect the valuable pros of the application. The items in the cons are just "nice to haves".

Ease of use and product offering is well rounded, great for a mid-sized company like ours.

The reporting is awful. It's a very inflexible system and literally my only complaint about the entire product. I wish they could get this right, it would elevate my experience 10 fold.

We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.

The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.

For what we paid, everything worked REALLY well. It met our needs & made payroll a simple and consistent process, which left more time to work on more operations-focused processes. Paychex offered multiple tiers of service & an array of useful add-ons which come together to provide a rich suite of functions for organizations of nearly any size.

After more than a year of quality service, they kicked us off all our electronic services with only a 30-day notice because we were a "cannabis business", which was not strictly true -- we weren't buying or selling marijuana, but rather a lab performing state-mandated compliance testing. We lost direct deposit, TaxPay, etc., but they wanted to continue charging us the same contract price despite massive loss of service.Customer support was variable quality--we were paying for the tier which included ongoing dedicated support, but our rep changed multiple times over the course of a year, usually without any kind of warning--often we wouldn't find out until we emailed in about something to find they'd been moved to a different department.

In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.

The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.

It does everything we need for the organization: payroll, time clocks, tracking, coding time, HR benefits, vacation and sick time, organizational forms, etc. There are also a lot of features that we just don't use as an organization. For instance we use a scheduling app (Homebase) for some of our employees and you can integrate Paychex into Homebase to handle the payroll. We came from another system that was very clunk and difficult to use, so the simplicity of Paychex was a breath of fresh air.

The biggest issue I have, and just a disclaimer I might not be the best trained, is that employee management is time consuming. It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc. Also signing forms is a bit cumbersome because you have to click around the document yourself, something more like Verisign would be very helpful when dealing with forms.