Paychex Flex Features

Paychex Flex

Payroll & HR solutions

4.07/5 (1,034 reviews)

Paychex Flex Feature Summary

  • 401(k) tracking
  • Deductions management
  • Tax management
  • Built-in safeguards
  • Automatic payroll tax calculation, payment & filling
  • Retirement data
  • Multiple employee pay options
  • Labor distribution
  • Wage garnishment payments
  • Direct deposit
  • Workers' compensation report
  • Employee financial wellness program
  • Business insurance
  • Payment processing
  • Business loans
  • Accounting integration
  • Automatic notifications
  • Compliance management
  • Custom analytics & reporting
  • General ledger service
  • HR management
  • General ledger service
  • Payroll management
  • Records administration
  • Time & attendance
  • Recruiting management
  • Health insurance
  • Applicant tracking
  • Time clock
  • Employment screening services
  • Reporting & analytics
  • Self service portal
  • Hiring & onboarding

Competitor Feature Comparison

360 Degree Feedback
401(k) Tracking
API
Accounting Integration
Alerts/Notifications
Applicant Tracking
Assessment Management
Attendance Tracking
Automatic Time Capture
Background Screening
Benchmarking
Benefits Management
Billable & Non-Billable Hours
Biometric Recognition
CRM
Calendar Management
Candidate Management
Candidate Profiles
Candidate Tracking
Check Printing
Collaboration Tools
Compensation Management
Competency Management
Compliance Management
Compliance Tracking
Contractor Management
Customizable Reports
Direct Deposit
Document Management
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Email Templates
Employee Benefits Administration
Employee Database
Employee Handbook
Employee Management
Employee Onboarding
Employee Profiles
Employee Scheduling
FMLA Administration
General Ledger
Goal Setting / Tracking
HR Management
Individual Development Plans
Internal HR
Interview Management
Interview Scheduling
Job Costing
Job Description Management
Job Posting
Job Requisition
Learning & Development
Leave Tracking
Messaging
Mobile Access
Mobile Time Tracking
Multi-State
Negative Feedback Management
On-going Performance Tracking
Onboarding
Online Benefits Enrollment
Online Time Clock
Online Time Tracking
Overtime Calculation
Payroll Management
Payroll Outsourcing
Payroll Reporting
Performance Management
Performance Metrics
Performance Review Management
Pulse Surveys
Records Management
Recruitment Management
Reporting & Statistics
Reporting/Analytics
Salaried Employee Tracking
Self Assessment
Self Service Portal
Sick Leave Tracking
Skills Tracking
Succession Planning
Task Management
Tax Compliance
Time Off Management
Time Tracking
Timesheet Management
Training Management
User Management
Vacation/Leave Tracking
Variable Workforce
W-2 Preparation
Wage Garnishment
Workflow Management
Workstation Tracking
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360 Degree Feedback
401(k) Tracking
API
Accounting Integration
Alerts/Notifications
Applicant Tracking
Assessment Management
Attendance Tracking
Automatic Time Capture
Background Screening
Benchmarking
Benefits Management
Billable & Non-Billable Hours
Biometric Recognition
CRM
Calendar Management
Candidate Management
Candidate Profiles
Candidate Tracking
Check Printing
Collaboration Tools
Compensation Management
Competency Management
Compliance Management
Compliance Tracking
Contractor Management
Customizable Reports
Direct Deposit
Document Management
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Email Templates
Employee Benefits Administration
Employee Database
Employee Handbook
Employee Management
Employee Onboarding
Employee Profiles
Employee Scheduling
FMLA Administration
General Ledger
Goal Setting / Tracking
HR Management
Individual Development Plans
Internal HR
Interview Management
Interview Scheduling
Job Costing
Job Description Management
Job Posting
Job Requisition
Learning & Development
Leave Tracking
Messaging
Mobile Access
Mobile Time Tracking
Multi-State
Negative Feedback Management
On-going Performance Tracking
Onboarding
Online Benefits Enrollment
Online Time Clock
Online Time Tracking
Overtime Calculation
Payroll Management
Payroll Outsourcing
Payroll Reporting
Performance Management
Performance Metrics
Performance Review Management
Pulse Surveys
Records Management
Recruitment Management
Reporting & Statistics
Reporting/Analytics
Salaried Employee Tracking
Self Assessment
Self Service Portal
Sick Leave Tracking
Skills Tracking
Succession Planning
Task Management
Tax Compliance
Time Off Management
Time Tracking
Timesheet Management
Training Management
User Management
Vacation/Leave Tracking
Variable Workforce
W-2 Preparation
Wage Garnishment
Workflow Management
Workstation Tracking
Visit WebsiteCompare App
360 Degree Feedback
401(k) Tracking
API
Accounting Integration
Alerts/Notifications
Applicant Tracking
Assessment Management
Attendance Tracking
Automatic Time Capture
Background Screening
Benchmarking
Benefits Management
Billable & Non-Billable Hours
Biometric Recognition
CRM
Calendar Management
Candidate Management
Candidate Profiles
Candidate Tracking
Check Printing
Collaboration Tools
Compensation Management
Competency Management
Compliance Management
Compliance Tracking
Contractor Management
Customizable Reports
Direct Deposit
Document Management
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Email Templates
Employee Benefits Administration
Employee Database
Employee Handbook
Employee Management
Employee Onboarding
Employee Profiles
Employee Scheduling
FMLA Administration
General Ledger
Goal Setting / Tracking
HR Management
Individual Development Plans
Internal HR
Interview Management
Interview Scheduling
Job Costing
Job Description Management
Job Posting
Job Requisition
Learning & Development
Leave Tracking
Messaging
Mobile Access
Mobile Time Tracking
Multi-State
Negative Feedback Management
On-going Performance Tracking
Onboarding
Online Benefits Enrollment
Online Time Clock
Online Time Tracking
Overtime Calculation
Payroll Management
Payroll Outsourcing
Payroll Reporting
Performance Management
Performance Metrics
Performance Review Management
Pulse Surveys
Records Management
Recruitment Management
Reporting & Statistics
Reporting/Analytics
Salaried Employee Tracking
Self Assessment
Self Service Portal
Sick Leave Tracking
Skills Tracking
Succession Planning
Task Management
Tax Compliance
Time Off Management
Time Tracking
Timesheet Management
Training Management
User Management
Vacation/Leave Tracking
Variable Workforce
W-2 Preparation
Wage Garnishment
Workflow Management
Workstation Tracking
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Mobile apps

iOS App


235,756 reviews

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


18,176 reviews

Paychex Flex Feature Reviews

25 reviewers had the following to say about Paychex Flex's features:

Tony P.

Great for employees

2019-10-23

Overall was a great time saver and Paychex was ready to offer help when needed.

Pros

Very easy for employees to login and clock their hours. W-2 reporting and retirement options are also a great option.

Cons

Caused a lag for management to have to go in and adjust.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Colleen L.

Helpful HR product for small companies only

2018-10-19

Paychex is definitely a good interface for smaller companies (less than 50) who only have basic reporting needs.

Pros

- good customer service - interface used during payroll is user friendly - check stubs are easy to locate - tax information located on main page - they also keep up with new tax tables

Cons

- pay stubs aren't designated by employee (more manual work) - instructional videos are unhelpful - payroll reports are not customizable - doesn't track pay increases - windows aren't fashionably organized

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Muhib C.

Paychex Flex review

2019-02-27

This is a industry standard Payroll management software with user friendly interface. New employee can be enrolled easily.

Pros

I can easily find paystubs and get notification whenever there is any outage.

Cons

Sometimes, without employer notification can't update direct deposit information by myself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sean D.

Pretty good for the price

2019-11-27

Overall this software definitely provided more capability than our old payroll processor, which is a win for us.

Pros

When we chose to implement this software we were looking for something that had more robust reporting and management of employees.

Cons

I find that sometimes Flex is not very intuitive to navigate, however, I only have to use this every couple weeks so I find it to be okay.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Joshua D.

Great Small Business Payroll and Benefits Solution

2021-03-10

This is a good solution for a small organizations with diverse employee types.

Pros

It does a good job of handling payroll and provides an easy-to-use self-service portal.

Cons

The user interface is a bit clunky, and the dashboard can become cluttered with underused features.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Amanda A.

Works for tracking - customer service lacking

2020-11-19

This system was used before switching to ADP tracking software for time and benefits.

Pros

There is a 2-factor authentication function that is great for some people. Employees who have been through many time tracking software changes tend to not enjoy that feature.

Cons

Causes a lag for management to have to go in and adjust.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
susan A.

Paychex Flex online reporting is a great feature

2018-08-09

Paychex Flex is user friendly and a quick and easy solution for all your payroll needs.

Pros

Online reporting, easy to access payroll reports, tax reports, w-2's, 1099's, employer and employee copies are all available online.

Cons

The functions are not adjustable to make things easier for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Perla V.

After using a few different solutions, Paychex Flex is my favorite

2016-12-09

The only piece they may be missing is stock option management.

Pros

All inclusive, easy to use

Cons

Stock option management is lacking

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Karen M.

I like Paychex Flex but find some features a bit difficult.

2018-04-10

Pros

Easy access to reports.

Cons

Trying to do certain functions is difficult such as when hiring a new employee some of the categories that need to be completed are not easy to figure out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen H.

Paychex HRIS

2017-09-15

I believe this software is fine for a small company with less than 50 employees. Above 50 employees, it is cumbersome and does not produce needed HR reports.

Pros

Allows employees (if set up to do so) to enter in PTO requests.

Cons

Also, when you "rehire" an employee, the system does not easily recognize the previous data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kristen H.

Great tool for managers

2018-05-07

Having all of the information about my personal payroll and management of my employees in one place has been very helpful.

Pros

As a manager I have enjoyed using this software to track time off, continuous performance feedback notes and the reminder about anniversaries and birthdays are really helpful!

Cons

The system sometimes is fairly 'deep', requiring several clicks to get into the particular area I am needing.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Katherine W.

Easy to navigate and find what you are looking for

2018-01-16

Simplifies the payroll process and gives employees access to their own information.

Pros

Availability to employees to set up accounts a track their own information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer C.

Good HR Tool

2018-12-12

Pros

Easy to access employee info and create reports

Cons

Not all info flows from payroll software

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I like the ease of being able to sign in at any given time and have access to information at my finger

2018-03-23

Quick and easy access to forms for employees--especially past pay stubs!

Pros

I really like being able to have easy access to individual reports for people so that I can locate and print THE form I need and not a batch of 15 when I only need one!

Cons

If there is a "search" bar, I am not familiar with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sue D.

Overall, pleased

2017-05-11

customer service is "iffy" sometimes mistakes are not corrected immediately upon notification

Pros

It is easy to enter necessary info when pay week comes, it is easy to enter new employees, the reports that are available are a good source of info

Cons

mistakes made pretty regularly, right at this moment I am getting an error message as I click to continue "Please tell us what you liked most about this product."

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
John M.

Great for payroll, lacking on retirement benefits

2021-03-18

Overall Paychex Flex is a great tool. Its strengths are really good but its weaknesses are quite cumbersome.

Pros

What I like most about Paychex Flex is the payroll management and tracking segment of the website.

Cons

Also, the fact that Paychex does not integrate with 3rd party aggregators such as Quicken is terrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pami M.

Paychex Flex

2016-11-10

It is truly full cycle, from recruiting to succession planning, training, through the end of employment.

Pros

Its flexibility and its ease of use for all levels of employees and HR professionals

Cons

Logging in is a multi-step process each time. Username, password, pin. And if you have logged into it on another computer, it also asks a security question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Paychex Flex

IT is a better (and cheaper) alternative to ADP, and I think a better product.

Source: Software Advice
Helpful?   Yes   No
Read more
Bonnie S.

Great Payroll System - Even Better Customer Service

2016-08-25

Pros

Paychex also has an all inclusive platform for 401(k) options, benefits, compliance, reporting, and HRIS.

Cons

When you work for a technology company your employees want a portal that they can easily use and looks chic and modern.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

7/10

Recommendations to others considering Paychex Flex

If you are looking for an all inclusive platform (and aren't so picky on the UI) Paychex is great!

Source: Software Advice
Helpful?   Yes   No
Read more
Crystal K.

No major comments to add here.

2018-03-23

Pros

We are also able to add employees and terminate employees pretty easily.

Cons

Would like the employees to be listed in alphabetically order as an option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Samuel K.

Stay away from Paychex

2018-04-19

Pros

At one time, Paychex was exceptional with customer service and payroll function.

Cons

My clients had the worst experience from Paychex and I am sure they'll be fined or heavily litigated for dropping the ball on their 401K management.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
DOMINIQUE K.

Switching to online reporting has saved our company delivery costs saves our company money.

2018-05-22

Saving money by printing the reports in house and cut down on delivery costs.

Pros

Functionality and ease of being able to access reports at anytime for corporate and/or employee use.

Cons

The website can be tempermental at times. Sometimes the website is not accessible or experiencing problems and have to close web browser and start over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachel R.

Not a system to scale with when experiencing high employee growth

2017-08-17

I think this system may be better suited for smaller employee groups.

Pros

System is robust, they handle a lot of reporting and compliance for you.

Cons

To set up a new hire in the system you must navigate to nearly 6 separate screens. UI/UX is not friendly for a tech company like us to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
James D.

Better than the competition, and it's secure

2019-01-14

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros

Their system can be fully customized for reports and coding purposes.

Cons

Lacks an employee portal standard on all plans

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

easy & convenient for payroll

2019-03-20

I use their mobile app to see my paychecks when they come in, as well as monitor my 401k performance and adjust my contributions.

Pros

The Paychex interface is easy to use and really self explanatory.

Cons

As an employee, I have yet to find anything to dislike about Paychex.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy P.

Would say average experience.

2018-05-22

Pros

Easy to log on to. New Employee set up easy to get through.

Cons

Wish there was access to more reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more