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Paychex Flex

4.2

(1.6K)

Payroll & HR solutions

Last updated: December 2024

Paychex Flex Reviews

Overall rating

4.2

1.6K

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.81/10

Reviews by rating

833

499

220

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Pros and cons

The implementation team was great when we were getting this started as they were very helpful and answered all of our questions.

Ariana B.

Executive Coordinator

This product was recommended by our CPA who uses it for his own office. That recommendation was good enough for us and it has proven to be an invaluable asset to our business.

Rachel G.

Office Manager

Great service, great app, great website. User friendly, leaves me with no questions after checking my breakdowns every pay period.

Meagan O.

Recruiter

I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge.

Joyce C.

VP Customer Success

It can be a problem to login to the work site which is frustrating when trying to clock in or clock out on time.

Verified reviewer

Anonymity request

Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.

Courtney F.

Director of People Operations

1,677 reviews

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