Reward Gateway Features

Reward Gateway

Employee engagement and recognition platform for enterprises

4.86/5 (22 reviews)

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360 Degree Feedback
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Benchmarking
Benefits Management
Blogs
Collaboration Tools
Commenting/Notes
Communication Management
Content Management
Customizable Branding
Customizable Forms
Customizable Templates
Data Analysis Tools
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Signature
Employee Communities
Employee Database
Employee Directory
Employee Management
Employee Onboarding
Employee Photos
Employee Portal
Employee Profiles
Employee Recognition
Employee Reward Programs
Engagement Tracking
Feedback Management
File Management
File Sharing
Forms Management
Goal Management
Knowledge Management
Leave Tracking
Manager-to-Peer Recognition
Mention Management
Milestone Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Mobile Survey
Multi-Channel Distribution
Negative Feedback Management
Newsletter Management
Nominations
Onboarding
Overtime Calculation
Peer-to-Peer Recognition
Performance Appraisal
Performance Management
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Real Time Data
Real Time Notifications
Real-Time Chat
Recognition Tracking
Reporting & Statistics
Reporting/Analytics
Response Validation
Rewards Catalog
Rewards Points
SMS Messaging
Search/Filter
Self Service Portal
Sick Leave Tracking
Skills Tracking
Skip Logic
Social Recognition
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Transcripts/Chat History
URL Customization
Vacation/Leave Tracking
Workflow Management
eCards
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360 Degree Feedback
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Benchmarking
Benefits Management
Blogs
Collaboration Tools
Commenting/Notes
Communication Management
Content Management
Customizable Branding
Customizable Forms
Customizable Templates
Data Analysis Tools
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Signature
Employee Communities
Employee Database
Employee Directory
Employee Management
Employee Onboarding
Employee Photos
Employee Portal
Employee Profiles
Employee Recognition
Employee Reward Programs
Engagement Tracking
Feedback Management
File Management
File Sharing
Forms Management
Goal Management
Knowledge Management
Leave Tracking
Manager-to-Peer Recognition
Mention Management
Milestone Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Mobile Survey
Multi-Channel Distribution
Negative Feedback Management
Newsletter Management
Nominations
Onboarding
Overtime Calculation
Peer-to-Peer Recognition
Performance Appraisal
Performance Management
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Real Time Data
Real Time Notifications
Real-Time Chat
Recognition Tracking
Reporting & Statistics
Reporting/Analytics
Response Validation
Rewards Catalog
Rewards Points
SMS Messaging
Search/Filter
Self Service Portal
Sick Leave Tracking
Skills Tracking
Skip Logic
Social Recognition
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Transcripts/Chat History
URL Customization
Vacation/Leave Tracking
Workflow Management
eCards
Visit WebsiteCompare App
360 Degree Feedback
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Benchmarking
Benefits Management
Blogs
Collaboration Tools
Commenting/Notes
Communication Management
Content Management
Customizable Branding
Customizable Forms
Customizable Templates
Data Analysis Tools
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Signature
Employee Communities
Employee Database
Employee Directory
Employee Management
Employee Onboarding
Employee Photos
Employee Portal
Employee Profiles
Employee Recognition
Employee Reward Programs
Engagement Tracking
Feedback Management
File Management
File Sharing
Forms Management
Goal Management
Knowledge Management
Leave Tracking
Manager-to-Peer Recognition
Mention Management
Milestone Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Mobile Survey
Multi-Channel Distribution
Negative Feedback Management
Newsletter Management
Nominations
Onboarding
Overtime Calculation
Peer-to-Peer Recognition
Performance Appraisal
Performance Management
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Real Time Data
Real Time Notifications
Real-Time Chat
Recognition Tracking
Reporting & Statistics
Reporting/Analytics
Response Validation
Rewards Catalog
Rewards Points
SMS Messaging
Search/Filter
Self Service Portal
Sick Leave Tracking
Skills Tracking
Skip Logic
Social Recognition
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Transcripts/Chat History
URL Customization
Vacation/Leave Tracking
Workflow Management
eCards
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Mobile apps

iOS App


571 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,714 reviews

Reward Gateway Feature Reviews

21 reviewers had the following to say about Reward Gateway's features:

Janine H.

Reward Gateway's SmartHub is excellent and extremely user-friendly.

2017-08-31

Instant access to data on how much our employees are using the system

Pros

Having the data and key metrics to report on is also one of the things I like most about it.

Cons

I feel that some of the reports could be a little better laid out and some of the explanations around the data, particularly when charts are used could be made a little clearer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Janine,

Thanks for taking the time to leave a review of SmartHub®.

We're really passionate about providing the best user experience for both clients and your employees, so it's great to hear that you find the platform really user-friendly.

The live chat function certainly makes it lots quicker to get an answer to any of your queries, especially with a team that works 24 hours a day, 5 days a week.

Thanks for sharing your thoughts on how to improve the reporting in Reward Manager. We totally agree that it's important to make this sort of data a bit more 'sexy' and are working on developments in this space as we speak - more coming soon!

In the mean time, don't hesitate to reach out to Client Support for any custom reports, and remember you can now have your programme data in the palm of your hand via the SmartInsights App.

Have a great day!
Charlie


Read more
Dean B.

Great product and company

2019-10-14

Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.

Pros

Great features for employees and employers with good reporting tools

Cons

Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gemma H.

Affordable, effective benefits with minimal resource requirements

2017-11-20

Ease of use, visually appealing to others, value for money details

Pros

Easily accessible for all employees and also the reporting functionality for us to be able to demonstrate value for money is great.

Cons

The system does everything we need it to do, user friendly. Although, I look forward to any updates

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hey Gemma,

Thanks so much for leaving us a review about SmartHub®. Really pleased to hear that you find the platform good value for money and easy to use from both an employer and employee perspective. Our Product Team will be delighted!

We've been working hard to continually improve the reporting functionality on both the SmartInsights App and in RewardManager, so great to hear that you're using this to demonstrate great ROI on your programme.

We've got some really exciting updates and launches happening over the next few months, so keep an eye out for updates in our bi-weekly Spotlight newsletter. Your Client Success Manager will also be sure to keep you in the loop regarding new features.

Best wishes,
Charlie

Read more
Leanne R.

Excellent quality, customer support is exceptional and its so easy to use!

2017-07-17

Increase in colleague engagement and more control of our benefits platform.

Pros

The site is engaging, easy to use and of good quality.

Cons

The reporting is a bit hit and miss, the data is there the reports just don't run sometimes!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Leanne,

Thanks so much for taking the time to leave us a review on Capterra.

We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class!

Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help.

We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further.

Best wishes,
Charlie

Read more
Paul S.

SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights .

2017-11-13

Pros

SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.

Cons

Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Paul,

So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail.

We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers.

Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way!

Best wishes,
Charlie

Read more
Ashley F.

Excellent to navigate and find a retailer or product

2017-05-17

Easy to sell this to other employees. Very high take up at Coats

Pros

Can be accessed on different platforms

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Ashley,

Thanks so much for leaving your feedback about SmartHub® on Capterra.

Really good to hear that your employees are utilising the platform to make big savings and extend their salary. Our Retail Team are always looking at ways they can improve the offering and I'll share your feedback with them regarding instant vouchers.

We've added lots of new ones to the site over the last few months and you can expect that trend to continue. We've also got a new product launching in the very near future which will make instant vouchers even easier to use.

Great to learn that it's a benefit that your employees are really bought into, that certainly must make your life much easier in HR. If there's anything extra we can do to support you with your communications then please let your CSM know, we're always happy to help!

Thanks for being part of the community.

Best wishes,
Charlie

Read more
Tom W.

Quality interface backed by intuitive functionality

2017-05-22

Pros

I appreciate the ease of use for our employees and for myself as an administrator.

Cons

Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Tom

Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers.

I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done!

As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon.

Thanks again for taking time out to leave us a review, we really appreciate it.

Best wishes,
Megan

Read more
Nicola M.

Being Brilliant all the Way

2020-04-14

The team at reward gateway become part of your business, [SENSITIVE CONTENT HIDDEN]has become such an integral part of Quest, he understands our vision for the Company and nothing is ever too much trouble.

Pros

We knew everyone would be happy with the discounts, but we also have our Employee Handbook live as well as using the blog feature for communication.

Cons

The only issues we found was removing employees is a bit clunky - but again once you have done it, and been talked through it, its ok.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hatty N.

Great experience

2017-09-12

The overal benefits have been saving money, it's also a great employee benefit.

Pros

The site is great to use as both an administrator but also as employee. The security function as an admin is great but receiving a text message each time I log in.

Cons

It can be frustrating that two tabs open when being redirected from the main reward gateway site to the site of the shop that you are looking to shop on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Hatty,

Thanks for taking the time to leave us a review on Capterra, your feedback really helps us to improve the solution.

It¿s great to see that you find the platform easy to use. We¿re obsessed about security, so have many measures in place to keep your employee data secure - one of those being the text message each time you login.

I¿ve shared your frustration about the opening of two tabs with our Product Team. I believe this is one of systems we¿ve put in place so that Cashback is tracked correctly, however, we¿re always looking at how we can improve the user experience, so we¿ll see if there is a way to reduce this down to one tab.

Finally, I¿m really pleased to hear that you and your colleagues are using the discounts to make your disposable income go further. As an avid user myself, I agree that it¿s a great employee benefit!

Thanks again for taking the time to leave us a review.

Best wishes,
Charlie

Read more
R J d.

A great employee engagement tool

2019-02-22

A great tool to have all your employee benefits and communications in a single location.

Pros

Easy to use, features are easy to view, no complex menus to work through.

Cons

Did not have any features I did not like as the site can be customised.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tony C.

Easy to navagate round and find work news and information. Savings are fab!

2017-05-16

Saving money, easy to access information

Pros

Works with mobile version very well; pages are easy to create and view/find;

Cons

Should be easier I.e via an app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Tony,

Thanks for your detailed review of SmartHub®.

Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned.

UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon.

We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers.

Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer!

Best wishes,
Charlie

Read more
Claire H.

Smart Benefits & Recognition

2019-04-12

In the first instance, It was provided as a flexible benefit as people can select what they want from it, but also for recognition (e-cards and instant reward). The MI data gives you areas to target to increase and the client success manager helps make it happen with competitions and posters to advertise offers etc.

Pros

The smarthub can be designed to fit in with your own branding / culture, and the implementation team ensured that we got it just the way we wanted it.

Cons

Discount and Recognition are on two different apps, which is what most people tend to use. Too many emails send per purchase (plus loads more if you are an administrator). Wellbeing articles don't get updated enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Claire B.

Reward Gateway Platform

2020-01-09

We implemented Reward Gateway in to the Company as a benefit to our employees and as a way of centralising all our main benefits together in one place for ease.

Pros

Ease of use and layout. Customised personalised platform

Cons

The set up experience perhaps took a bit longer to get right than we thought it would but all in all it turned out fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefany C.

Amazing product for engagement

2020-04-07

I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product.

Pros

Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus

Cons

There is NOTHING I dislike about this product,super happy with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan B.

Works really well, never had an issue

2017-05-26

Pros

I like you can access it on many platforms.

Cons

Some of the offers on it are quite low. Great to see some bigger savings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Dan

Thanks for the top mark review of SmartHub. It¿s great to hear that you find it works really well within your organisation.

A lot of our traffic comes from mobile these days, so it¿s important that the user experience is really high in that area. We¿re further enhancing the mobile experience when we launch the SmartSpending¿ app in July, which you¿ll be sure to hear about.

I hear you on some offers being quite low. We do push our retailers to give us the most generous offering that¿s attainable. Some retailers work to such low margins that the room for discount is quite minimal. We try to make the best call whether to list an offering if it¿s on the smaller side - it helps if it¿s a popular brand!

Thanks again for taking the time to give us your feedback. We really appreciate it!

Best wishes,
Megan

Read more
Zoe B.

Easy site to navigate. great benefits

2017-09-11

Pros

It is very easy to use and to navigate around.

Cons

This is not necessarily about the software but it would be great if all the reloadable cards loaded as quick as the easy saver card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Zoe,

Thanks very much for taking the time to leave a review of SmartHub®.

Really pleased to hear you're making the most of the benefits on the platform and find it easy to use. We're obsessed with user experience, so our Product Teams will be pleased to hear you've given the platform 10/10.

Our Retail Team work really hard to negotiate the best offers in that market and have recently expanded the instant reloadable card offering to include: Debenhams, EasySaver, Ernest Jones, Greene King, H.Samuel, Halfords, Mitchell & Butlers, Tesco, The Restaurant Card, Wickes & Wyevale Garden Centre. Hope this helps you to save even more than you are already!

Don't forget, there is also a much wider choice of instant vouchers available on the programme for any of those in the moment purchases.

Thanks again!
Charlie

Read more
Cieran K.

Inheritance is not always a windfall

2019-02-22

Great service from my success manager, she is worth every penny and a bit more!

Pros

I have used it for a couple of years at different organisations and it is constantly evolving and improving. You really need to immerse yourself in RGs sessions to keep up with the changes and what we could add in. Smart Spending

Cons

No TRS and not a true Flex Bens platform, difficult to reach online populations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
R.J. d.

We've been very pleased with the SmartHub, it is easy to use and tailored to our needs.

2017-05-17

Pros

The hub is easy to use, visually engaging and can be tailored to our organisation and updated as and when needed.

Cons

I can't think of anything I wouldn't like, the software works well and meets our organisational requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Riikka,

Thanks so much for taking the time to leave us a review on Capterra.

Really pleased to hear that SmartHub® is helping you to achieve your objectives and that you're enjoying the user experience.

It sounds like you're making the most of the segmentation and self-service functionality on offer. If there's anything we can do to make the experience even better for you, then please don't hesitate to let us know.

Great having you as part of the community!

Best wishes,
Charlie

Read more
Georgina R.

Excellent system with excellent back up support

2017-05-17

Better engagement of staff

Pros

I find it easy to use the tiles Ability to make it look professional with images and other applicaitons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reward Gateway


Hi Georgina,

Wow - what a great review!

Thank you for taking the time out to let us know about your experience with SmartHub®.

So pleased to hear it's helped to increase employee engagement at Warrington Borough Council.

We love how easy it us to customise and tweak depending on the type of campaigns that you've got running, too.

Really appreciate your feedback and if there's anything we can do to improve the experience further, don't hesitate to reach out.

Best wishes
Charlie

Read more
Simon N.

Excellent product

2018-11-23

Has been a mainstay of our benefit offering for a number of years.

Pros

Flexible, easy to use with a great app.

Cons

Back end customer support needs a bit of modernising but that is in play.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dominika K.

This platform is a real gateway!

2018-05-22

Pros

How easy it is to make it your own Various different products in one place Great tool for intranet, benefits and recognition on 'smallish' budget The ease of use (most products)

Cons

APP - lowest point by far. We use this platform as comms tool mainly and therefore need app that covers comms too! Sometimes teams lack cross product knowledge Some products are not as smooth to use - SmartBlogs; we have' Manager' and 'All' smart blogs, sometimes one message needs to go to both but there is no way just to tick a box on the platform. We have to write the same message twice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more