Reward Gateway Reviews

the design was very customizable and the implementation team was helpful.

the app which is how most of our employees access the site, as they are on the road not in an office, does not have the same capabilities as the site on the desktop does. this deters most of our users from utilizing this tool and requires more work for the admin team. i was not aware of the differences before go-live. our team would like to post our own photos to celebrate success in the field. the savings app is completely separate then the company app and that confuses people as well as the savings method is not user friendly.

Hello Madeline, We are sorry to hear that we are not meeting your expectations. That's definitely not what we want for our customers. We would love to help turn this around for you. I would love to set up some time to discuss this so that we can address your pain points directly. Please contact me at Sharon.Fagan@rewardgateway.com. Thank you, Sharon Fagan Director of Client Success, Reward Gateway

The social recognition wall has been a great way to increase peer-to-peer recognition and employee engagement.

The system itself is not very intuitive or user-friendly for administrators.

Ease of access, great tool for recognition, great discounts

Blogs are a little bland with template, lack of engagement with users.

We love that we can set up rewards for our employees like the Birthday Gift that automatically occurs on their birthday! It's so easy and is such a nice way to recognize them individually without having to do all the work!!! We also love that Reward Gateway keeps track of the employees' anniversaries! The employees love getting recognized for their achievements, so the cards and gifts are always well received by the staff!

The least favorite thing is the inability to make self-edits to employee profiles. Name changes etc... must be done through customer support. When creating new recognitions/awards these too must be created by customer service.

Reward Gateway has offered us a tool for peer-to-peer recognition as well as Manager-to-Teammate recognition. We also use RG as a tool for communication to the mass audience of our staff. The access has been easy. The "blog" capabilities haev enhanced our broadcast communication efforts.

Sometimes the support has been a bit hard to understand. That situation is steadily improving and support has been consistent.

Create a single sign on process and for the most part is easy to navigate

Hard to get staff and manager buy in to use the program more frequently.

Xexec Applause was recently rolled out at my company to encourage recognition of employees and colleagues in a new and improved format which makes it easier to reward and praise colleagues. The layout of the site is very easy to use and navigate and i found it really easy to find what i was looking for, i also found a wealth of information on the different rewards and recognitions that could be given...

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I think the Applause Wall could do with some different images just to keep things looking interesting and not samey when scrolling through. Could we add our own photos? More photos needed in the options for profile pictures. When looking at the vouchers page, i found it difficult to understand that the monetary values that you could claim were listed above the voucher themselves. I thought where it said £10, 50 it meant you could claim £10.50 rather than values of £10 and £50.

It has a lot of nice features to promote birthdays, anniversaries and special accomplishments. There is a large gift card catalog for the team members to choose from with their points.

With the price to have the rewards and perks. I don't think it is a sustainable program to maintain with cost cuts because of COVID.

Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestions along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at katerina@fond.co.

The fact you have a choice to chose what you want to spend you fond point on

Nothing it's all good there wasn't anything I did not like about it

Thank you so much for your feedback, we're glad you're enjoying Fond!

It’s user friendly and you can do it on the computer or on the mobile app.

Like with most softwares like this, it takes a good amount of points to be able to get anything. And I don’t like receiving an email every time I recognize someone.

Thank you so much for your feedback. You can configure your email preferences under the "Account" menu, which should help you refine the kinds of emails you're receiving about Fond. Additionally, if you think you would benefit from a larger points budget, I encourage you to let your internal HR administrator know. If you have questions about this or anything else, please reach out to me at katerina@fond.co.

An easy tool to be able to show appreciation in a time consuming industry allowing flexibility in the work place to be able to communicate positively to personnel.

The Fond points allotted to dole out do have an an expiration and at times feels wasteful.

Thank you so much for your feedback, we're glad you're enjoying Fond. While the points you've earned will never expire, it's true that the points you have to distribute are periodically reset. I will share your comments about this with the appropriate team, and if you have additional insights or questions please don't hesitate to reach out to me directly at katerina@fond.co.

Easy to use software. I find it very helpful

Not really sure, I really do like using it

Thank you so much for your feedback, we're glad you're enjoying Fond!

It is easy to integrate with our Business practices...and the software is easy to navigate

The software is easy to use, but we have had some of our employees who have difficulty using this on their phone. I am typically on a laptop and don't do this on my phone. I also don't like that too many employees can use the "stock" wording and not have to come up with a specific instance that they are rewarding fellow employees for. It also way to easy for employees to "swap" point without identifying a specific behavior that they are rewarding.

Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestions along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at katerina@fond.co.

Easy access, so many options to choose from, and the quick availability to leave a recognition to anyone! :)

As of now, none really. All good things to say!

Thank you so much for your feedback, we're glad you're enjoying Fond.

Love using this program to thank anyone within my company for the hardwork they are doing. Great for recognizing individuals or a whole group from any project. Great way to motivate someone Lots of great deals on fond

not much honestly. i wish some of the prices reflecting on the great buys were less than amazon or walmart prices. The great discounts on things are the typical normal prices found online.

Thank you so much for your feedback. We provide our customers a best rate guarantee so the prices you find on Fond should always be the best offers on the market. If you ever find that this is not the case, or if there are specific discounts you'd like to see added to the platform, you can let me know by emailing katerina@fond.co and I will pass the request along to the appropriate teams.

I love how easy Fond is to navigate! There are so many options for all kind of people! I love how many different gift card options there are. I personally used my points towards an airbnb gift card for one of my trips!! It is very convenient and fast that the gift card is sent to your email!

Some products are super expensive.. I feel like they should be slightly discounted? I know would use it towards something other than a gift card if products were cheaper. But I understand you wouldn't make any money if you did!

Thank you so much for your feedback, we're glad you're enjoying Fond! Regarding the product prices, Fond actually doesn't markup its items so all items are listed at market value. That said, if you've noticed any pricing inconsistencies, or if there are specific lower-cost options you'd like to see offered on the platform, please let me know by emailing katerina@fond.co and I will do my best to address them.

It's great when companies decide to use this to give some perks to the employees.

Perks come and go but the code remains active. why not just have them all listed

Thank you so much for your feedback. I would love to know which perk(s) you've encountered inconsistencies with. If you could let me know by emailing katerina@fond.co, I will do my best to resolve the issue as quickly as possible.

The Xexec platform is intuitive, simple for users and has some strong features. The web portal looks very good and that encourages high usage within the employee population. The support team are incredibly knowledgeable and are incredibly open to implementing changes and improvements tailored to my company's needs.

Very little to dislike currently, but always seeking to improve the employee experience.

The system is user friendly and allows for the user to entire a multitude of recognition options and titles. The system is also visually pleasing which always makes a system rank higher in favorability.

The options used by the company I work for has the user title the recognition, write a blurb for the recognition as well as then select categories that the recognition falls into. It's cumbersome and I often find myself reluctant to take the time to do them as coming up with a title can be cumbersome for me.

How user friendly and interactive it is to use. This is a product that we have been able t drive down to the front line staff who have been very receptive about using it.

Not too much to say here. The company has great customer service. The one Con is that if you are not invested enough in using this tool, no matter what the team at Brand Integrity does, your success will be diminished.

Mike, Thank you so much for taking the tie to share your review of the Brand Integrity platform. We agree whole heartedly with your comment about usage! We know that our technology can make a difference - but only if people make it habit to use it! Thanks again!

It is very easy to use and to navigate around. The use of the benefits on the site is great. The cycle to work scheme is very straight forward.

This is not necessarily about the software but it would be great if all the reloadable cards loaded as quick as the easy saver card.

Hi Zoe, Thanks very much for taking the time to leave a review of SmartHub®. Really pleased to hear you're making the most of the benefits on the platform and find it easy to use. We're obsessed with user experience, so our Product Teams will be pleased to hear you've given the platform 10/10. Our Retail Team work really hard to negotiate the best offers in that market and have recently expanded...

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Ease of use - software gets updated and refreshed on a regular basis. It look new. Easy to load. Can be accessed on different platforms

No cons were added to this review

Hi Ashley, Thanks so much for leaving your feedback about SmartHub® on Capterra. Really good to hear that your employees are utilising the platform to make big savings and extend their salary. Our Retail Team are always looking at ways they can improve the offering and I'll share your feedback with them regarding instant vouchers. We've added lots of new ones to the site over the last few...

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Intuitive and easy to use. The software has made it easier for our employees to share recognition and see why others are being recognized. Brand Integrity support is ever present and easy to work with.

No significant cons. We do struggle at times to get our field technicians as engaged in the platform as we would like them to be.

Thank you so much for the feedback! We love working with Doyle Security Systems. Wonderful people and leaders!

It is easy to use for even self descried "road kill on the information super highway".

Because it is web based, when my network at work is slow access slowed.

Mike, It's a pleasure working with you and your team. It's energizing to work with an organization that believes incredible things can happen when employees feel recognized and valued for the work they do. Thank you!

Fairly easy to navigate. Robust reporting. Allows easy drill-down reporting in a large organization. Fairly intuitive especially for folks who are familiar with platforms like Facebook.

It is better for folks who work at a desk all day, and is limited for folks who work on the floor. The tech support is not quite as robust as sales makes it out to be, but it is still solid support. The price point is very high for the ROI.