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SAP SuccessFactors HCM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Make every employee a success story.
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SAP SuccessFactors HCM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
SAP SuccessFactors HCM overview
What is SAP SuccessFactors HCM?
SAP SuccessFactors is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. Built for medium and large enterprises and trusted by iconic brands, SAP's SuccessFactors provides more than 10,000 organizations use SAP SuccessFactors to improve every employee experience, workforce decision, and people process. Empower your workforce with AI-driven self-service, learning, performance, and development tools that help people work faster and smarter. Identify top talent from a unified source of people and skills data that supports both HR and business goals. Stay compliant and agile with built-in legal and regulatory updates tailored to local business needs. Accelerate time to value with proven HR best practices and a global partner ecosystem, turning every employee into a success story.
Who uses SAP SuccessFactors HCM?
Reviews for SAP SuccessFactors HCM come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Electrical/Electronic Manufacturing (7%), and Computer Software (7%). The most frequent use case for SAP SuccessFactors HCM cited by reviewers is performance management system (53% of reviewers).
What do users say about SAP SuccessFactors HCM pricing?
Some reviewers find SAP SuccessFactors HCM offers good value for large companies due to its control and organization, but many users report the high cost, extra charges for features, and need for consultants make it less appealing for smaller businesses.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Training and Learning Curve
Mobile
Employee Tracking
Ease of Use
Navigation
User Interface
SAP SuccessFactors HCM’s user interface
SAP SuccessFactors HCM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
4.0
Ease of use
3.8
Customer support
3.8
Reviews sentiment
What do users say about SAP SuccessFactors HCM?
previously MOHH had easier claim system before adopting SF
Select to learn more
Who uses SAP SuccessFactors HCM?
Based on 288 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
SAP SuccessFactors HCM's key features
Most critical features, based on insights from SAP SuccessFactors HCM users:
All SAP SuccessFactors HCM features
Features rating:
SAP SuccessFactors HCM awards
SAP SuccessFactors HCM alternatives
SAP SuccessFactors HCM
Starting from
75.6
/user
Per month
Paylocity
Starting from
No pricing info
BambooHR
Starting from
No pricing info
Rippling
Starting from
No pricing info
SAP SuccessFactors HCM pricing
Starting from
75.6
/user
Per month
User opinions about SAP SuccessFactors HCM price and value
Value for money rating:
Of 24 reviews that provide robust commentary on SAP SuccessFactors HCM's price and value, 25% mention it in a positive light.
Some reviewers find SAP SuccessFactors HXM Suite to be a valuable tool for managing personnel and adding valuable information, despite its high cost. They appreciate the control and organization it provides and consider it a good product for the value, especially for large companies. However, many users report that the cost is exorbitant, particularly for smaller businesses with limited budgets. They indicate that the price can be a significant drawback, especially when additional features require extra charges. Some users feel that the system's complexity and the need for highly specialized consultants further increase the overall expense, making it less appealing for medium-sized and smaller companies.
, and
To see what individual users think of SAP SuccessFactors HCM's cost and value, check out the review excerpts below.
SAP SuccessFactors HCM integrations (363)
Integrations rated by users
We looked at 288 user reviews to identify which products are mentioned as SAP SuccessFactors HCM integrations and how users feel about them.
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
SAP SuccessFactors HCM customer support
What do users say about SAP SuccessFactors HCM customer support?
Customer support rating:
We analyzed 24 verified user reviews to identify positive and negative aspects of SAP SuccessFactors HCM customer support.
A few users found customer support accommodating, helpful during onboarding, and responsive to concerns.
A significant portion of users report slow, unresponsive support, difficulty reaching live agents, and inconsistent follow-up.
Support options
Training options
To see what individual users say about SAP SuccessFactors HCM's customer support, check out the review snippets below.
“The customer support has been really accommodating on all of our concerns.”
Areane Q.
Procurement Engineer
“The customer success portal is difficult to use and rarely had the answers I needed. When you do call, all they do is create a case and you are left waiting 24 hours for a response. And they don't always get back to you within the stated 24 hours. When they get back to you, they don't plan a time but will just call when it's convenient for them.”
Lindsey C.
Compensation, Benefits & HRIS Manager
“Additionally, if a client has a technical issue, they need to log a ticket and wait weeks for a response. ”
Kelly H.
Consultant
SAP SuccessFactors HCM FAQs
SAP SuccessFactors HCM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What are the benefits of using SAP SuccessFactors HCM?
Core HR & payroll:
Support your employees wherever and however they need to work with global solutions for core HR, payroll, time tracking, benefits admin, and HR service delivery.
Talent management:
Adapt quickly to address any skill gaps with powerful software for talent intelligence, recruiting, onboarding, performance, compensation, learning, succession, and development.
HR analytics and workforce planning:
Improve company-wide performance and decision-making with data-driven people insights, workforce planning tools, and AI-driven recommendations.
Sales performance management:
Maximize sales performance with effective sales planning, automated processes, and impactful incentive compensation management.
AI for human resources:
Use AI to cultivate a dynamic, inclusive, and future-ready workforce that is connected, data-driven, and employee-centric.
Q. What languages does SAP SuccessFactors HCM support?
SAP SuccessFactors HCM supports the following languages:
Arabic, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does SAP SuccessFactors HCM support mobile devices?
SAP SuccessFactors HCM supports the following devices:
Android, iPad, iPhone
Q. Does SAP SuccessFactors HCM offer an API?
Yes, SAP SuccessFactors HCM has an API available for use.
Q. What level of support does SAP SuccessFactors HCM offer?
SAP SuccessFactors HCM offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support
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