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Freshcaller
5
15
4
11
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern Phone System for customer support & sales
Table of Contents
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Freshcaller - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Freshcaller overview
What is Freshcaller?
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts.
With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.
Freshcaller’s user interface
Freshcaller pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.8
Ease of use
3.9
Customer support
3.8
Reviews sentiment
What do users say about Freshcaller?
Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools.
Select to learn more
Who uses Freshcaller?
Based on 35 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Freshcaller's key features
Most critical features, based on insights from Freshcaller users:
All Freshcaller features
Features rating:
Freshcaller alternatives
Freshcaller
Starting from
15
/user
Per month
Bitrix24
Starting from
69
Per month
CloudTalk
Starting from
19
/user
Per month
3CX
Starting from
350
Per year
Freshcaller pricing
Pricing plans
Pricing details:
User opinions about Freshcaller price and value
Value for money rating:
To see what individual users think of Freshcaller's price and value, check out the review snippets below.
Miguel M.
Owner
Colette A.
Fin Aid Assistant
Freshcaller integrations (13)
Integrations rated by users
We looked at 35 user reviews to identify which products are mentioned as Freshcaller integrations and how users feel about them.
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
“Por que hace el trabajo pesado de captura y re trabajo y permite al usuario enfocarse en nuevos proyectos.”
Jesus E.
Administrador de Empresas
Integration rating: 5.0 (1)
“Our day to day runs in slack so I am glad they're incorporated!”
Rachel W.
Project Manager
Other top integrations
Freshcaller support options
Typical customers
Platforms supported
Support options
Training options
Freshcaller FAQs
Q. Does Freshcaller support mobile devices?
Freshcaller supports the following devices:
iPhone, Android, iPad
Q. What level of support does Freshcaller offer?
Freshcaller offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
