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Deskpro
5
24
4
12
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software you can depend on
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Deskpro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Deskpro overview
What is Deskpro?
Deskpro is a multilingual help desk and customer service app for all business sizes and industries. The app offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. Deskpro can be used to convert emails and webforms to tickets and organize these using custom fields, macros, labels, grouping and flags. The app can then be used to prioritize and manage these tickets through triggered actions, bulk actions, and quick replies. A searchable ticket log keeps track of all ticket activity and agents can leave notes and attachments on tickets.
Deskpro offers complete agent collaboration through an agent chat tool and the ability to assign and share tasks. Your helpdesk can be fully customized to suit your brand by adding your own headers, footers, color scheme and logo. Deskpro also acts as a CRM with user profile popup pages, interaction history, user groups and downloadable vCards. The app comes with out-of-the-box reports for understanding trends, customer satisfaction and agent performance. You can also build your own reports to match your KPIs.
Deskpro’s user interface
Deskpro pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.3
Customer support
4.7
Reviews sentiment
What do users say about Deskpro?
The user interface was slow and don't even think about opening the tool in multiple tabs.
Select to learn more
Who uses Deskpro?
Based on 38 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Deskpro's key features
Most critical features, based on insights from Deskpro users:
All Deskpro features
Features rating:
Deskpro alternatives
Deskpro
Starting from
39
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Freshdesk
Starting from
19
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Deskpro pricing
Pricing plans
Pricing details:
Deskpro Private Team
No pricing info
Features included:
- Infrastructure Support
- Deskpro Private Controller
- Apache Tika
- 1 Staging License
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
- Apps & Integrations
- Mobile Apps
- Reporting & Analytics
- Standard Support
Deskpro Private Professional
No pricing info
Features included:
- Infrastructure Support
- Deskpro Private Controller
- 3 Staging Licenses
- Lite Agents
- Deskpro AI
- Private AI
- AI-Powered Chatbot
- Remove "Powered by Deskpro"
- Multiple Brand Support
- Advanced Voice & Call Controls
- Multi-Account
Deskpro Private Enterprise
No pricing info
Features included:
- Infrastructure Support
- Deskpro Private Controller
- Non-DPC Deployment
- Clustering
- Private AI
- AI Guardrails
- Unlimited Staging Licenses
- Beta Feature Access
- Quarterly Health Checks
- Security Reviews
- Custom Contracts
- Custom Features Development
- Account Manager
- Implementation Services
- Enterprise Support
User opinions about Deskpro price and value
Value for money rating:
To see what individual users think of Deskpro's price and value, check out the review snippets below.
Mehak A.
Software Engineer
Fahad U.
Product Manager
Deskpro integrations (26)
Deskpro support options
Typical customers
Platforms supported
Support options
Training options
Deskpro FAQs
Q. Does Deskpro support mobile devices?
Deskpro supports the following devices:
iPhone, iPad, Android
Q. What level of support does Deskpro offer?
Deskpro offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)