Toky Reviews

Easy to use, fast I tegration , import to all your call lists and keep track of your progress and contacts

Tooany features. I would prefer a systems geared more towards a smaller business

The initial test system was set up in a very short time (<1 hour). It worked well. Implementation is very easy. It does what it says in a simplistic way. It helps to set up international numbers in a few minutes and allows customers to call to numbers in their home country.

The initial app had an easy when you have logged in on the web and the mobile app at the same time. But that is solved-

Ease of use, however lack of a few features.

If you have a problem with a phone number or line, you are dead. They don't provide any answer. We have realized for more than a week that our phone number didn't work for getting calls. We told them was urgent and after 24 hours we haven't received any answer.

It does what i need it to do sometimes othertimes its okay.

I HATE when it doesnt create a ticket in intercom for me. It adds extra work for myself and makes my job harder than it has to be. it happens more than it should

I inherited the Toky software when I joined this company, and it was a big change from the product we used in my last company however whenever I've needed support and assistance, the team have always been on hand to provide quality help and get me up to speed with how to use Toky.

No cons to speak of, I asked the team for a potential feature I felt Toky was missing and was overjoyed to hear the feature was actually in Beta and I could start using it immediately.

Ease to use and great customer support.

Sometimes we have so issues, but support team are quicly to sort it out

Very easy to buy and set-up phone numbers. Reliable Android APP and great call quality.

I think that everything is good with their software. Had a few questions about their API and got answers within minutes.

The integrations offered as well as the amazing support are some of the best part for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they were willing to add some tiny custom features for us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated.

There have not been a lot of negatives with Toky but there are definitely areas where they can improve and some tiny bugs that they can squish. I have already provided the team with these and hopefully they get resolved soon.

ease of use, look and feel, the technical support team specifically Arjan have been amazing and really helped make it easy to transition from the system we used previously

the only complaint would be that you cannot have hold music that differs from the ringer

Integration with Pipedrive was a key factor in our decision. Next was the simplicity of use and cost-effectiveness.

I would like to be able to schedule text messages.

I love its functionality really simple and effective, easy to use and full control.

No bad comments till now. Customer support : 10 star

Easy to use in most cases, seems to integrate with a lot of other software.

Not very flexible, not full featured, everytime I ask support about a feature a call service should have the answer is 'thats a great idea, we'll tell our team'.

Bugs, bugs and more bugs. Bugs everywhere that will make your blood boil and your customers to leave you. Customer support non-existent and nobody in Toky wants to know or improve their product and their bugs. The biggest mistake of our professional lives to move over to Toky from Aircall. Do not make the same mistake!

Bugs, bugs and more of them. Customer support does not want to know about the bugs of their products. They are very slow to respond to queries effectively.

Fantastic for international calls, it means my prospects from overseas will more then likely pick up the phone as it doesn't show as international calls. i can easily select the number of the country i would be calling

Sometimes phone call connectivity can be weak

Customer support Pricing Low cost / minute

Nothing to dislike The service is really working well

- Helpful customer care service - Swift and solution-based responses to their clients' enquiries - Easy-to-navigate user interface - Toky.co allows you to purchase local numbers from non-metropolitan areas, helping startup companies and businesses from rural areas to actually be able to thrive

- At the moment the IVR is not layered and quite simple for some types of industries. We are hoping that Toky.co will improve its design to allow at least a multi-layered IVR.

the service works perfectly both on the computer and on the phone. customer service very accurate and punctual.

nothing special to report, for now no bugs and no big problems

- Availability of information - Customer support - Trial period - Ease of use - Customization - Extensions & integration with CRM - Value for money

None! So far, it's been smooth sailing in every aspect the features available have met each of my team's needs.

Hi Annie, We are happy reading about your experience, and we are inspired to know how you enjoy our onboarding process; our team at Toky feels proud reading what you wrote. IVR and CRM integration are important features and it is nice to read that you find them useful and easy to configure. Please, reach out to support@toky.co with any further comments or suggestions you wish to share, we want you to keep that happy feeling, so if you find any case that requires our attention you can contact us to review the case. Thanks for sharing such a detailed review. Regards

It's really easy to use. I like having the ability to text and have different phone numbers to call from. They application on my phone makes work easier.

Sometimes the callers can't hear me. But most of the time time it works great.

Hi Amy, Thank you for this great review, our team at Toky always feels delighted when our customers find our product helpful and easy to use; our UX and development teams are constantly working to achieve this. About the issues you have, please report them to support@toky.co or use our in-app reporting option (https://help.toky.co/how-tos/how-to-report-a-call-issue) we like to work further on these problems to find a solution fast. Regards

Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.

Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues.

Hello Denym, We regret that you consider your experience with our service so bad. Our team worked on the solution of the presented inconveniences, but we found that the problem with your account was due to factors external to our platform. We tried to find a solution with you, taking into account the compliance of our terms of service, where we state that we can not give refunds, but it was not possible. We are sorry for the difficulties presented that led you to write this review, but I assure you that we did our best to provide a solution from our side, but sadly, the answer was outside our platform and our reach

Toky is intuitive and efficient into his options of configuration

Toky might be a bit long to fully master because of many options. Also, no possibility to manage different call transfert for different range of hours

Hi Arthur, We are so glad you are having a good experience with Toky and our customer support. Feel free to always contact our team if you have any doubts with our features and options. We would like to understand better what you need about the call transfer, please contact our customer support at support@toky.co with any further comments or suggestions you wish to share. Thank you for taking the time to review our business.

ease of use, excellent customer service

sometimes the connection is bad, but seldom

great customer service, good team, great interface, fantastic slack integration, cheap calls, nice app, sms integration, better call quality for my overseas team

No choice for assigned number(s), no sms reply ability in slack, no sms on apps, poor IVR options (this is where im assured of improvements coming) - overall after testing a lot of the alternatives we are sticking with toky as it has signs of becoming the best (not there quite yet!)

They support numbers in LATAM and the tool is user-friendly. The concept and idea are practical and I was not able to find anything for the LATAM market. it was my only option in that regards.

App does not work as expected (Unable to receive calls or make calls that last more than 3 minutes). Call quality sometimes is bad an customer service blame my internet connection, microphone, browser etc... when it is obvious their issue (I use Ooma and Skype with no issues). Now when trying to access the admin panel I got a warning from my antivirus saying "Blocked by Web Anti-Virus Reason: phishing URL Furthermore, just recently calls are not even ringing on browser or windows app

Hi Rodrigo, We know there were some configuration issues and some technical problems at first, but our team managed it to make things work fine and we are always working hard to keep it that way. About the anti-virus warning, its a false positive common in some anti-virus, but our website is regularly checked for security risks. We appreciate your comments and we always take care of offering a great product with an excellent customer service. If you have more issues or doubts you can contact our customer service team and we'll work to solve your problems with Toky. Regards

You are offering great customer service, through the Intercom integration. Also, Toky was easy to understand and thus simple to implement

The connections are rather spotty and we believe the server bandwidth needs to be enhanced. You also have close to no integrations with Automate.io, reply.io, or similar workflow tool