GoCanvas Pricing Plan & Cost Guide

GoCanvas

Easy, flexible & powerful software for service businesses.

4.53/5 (163 reviews)

GoCanvas Pricing

Pricing model: Subscription

Free Trial: Available

After the 30-Day Free Trial, there are 4 affordable plans to choose from:

1) Individual: Free - No cost - just get going
1 User Limit, 1 Mobile Device at a Time, Unlimited Apps, Unlimited Cloud Storage, Offline Access, App Builder, PDF Builder

2) Business: $45 per user/month when paid annually.
"Individual" Features + GoCanvas PDF Branding Removed, Dispatch, Standard Integrations

2) Professional: $55 per user/month when paid annually.
"Business" Features + Scheduled Dispatch and Calendar, Full API, Automated Workflow, Folders and Departments

3) Enterprise: Contact Us
"Professional" Features + Savings for teams and departments. Pricing scales as you grow, Best Value across the organization

Competitors Pricing

Halo Service Desk

Starting from: 29.00/month
Pricing model: Subscription
Free Trial: Available

Venzee

Pricing model: Subscription

Apty

Pricing model: Free, Subscription
Free Trial: Available

Certero for Cloud

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

GoCanvas Pricing Reviews

Pros
  • My experience with Canvas software compared to other similar software has been very favorable. The features of Canvas is very user friendly and great support.KAREN W.Read the full review
  • The customer support is wonderful as well as the ease of use. It also integrates with a lot of other programs on the market.Tommy N.Read the full review
  • It has been a great experience from day one. Great customer support and Go Canvas is with you every sep of the way to get it up and running for your business.Jeff S.Read the full review
Cons
  • By far, the worst experience I have ever had as a paying B2B customer, and I just pray that I don't ever get an issue which I can't figure out my own workaround.Verified ReviewerRead the full review
  • Still waiting on a search function in completed jobs and I still have trouble when my reference file is to large.Paul N.Read the full review
  • We do all our training exams on tablets and laptops and all of our inspections (forklift, vehicle, ladder, fire extinquishers, eye wash stations, hoists, cranes, scales and all filed with no paper!).Adanga B.Read the full review
94%
recommended this to a friend or a colleague

25 reviewers had the following to say about GoCanvas's pricing:

bob j.

Best form app.

Used daily for 2+ years
Reviewed 2018-09-10
Review Source: Capterra

Pros
Very smart forms with the ability to use reference data. By far the easiest to use and build with.

Cons
Would like the price to be a little less

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nate K.

We use Canvas for our inspection reports and love the way it has streamlined our process.

Used weekly for 2+ years
Reviewed 2018-02-28
Review Source: Capterra

Pros
I love the time that it saves us. Canvas allows us to be much more efficient with our time. I also like that it keeps our inspectors from forgetting to check certain things while on site, eliminating extra trips out.

Cons
The initial set up phase to get your apps set up takes a lot of effort. Canvas does offer a setup service that would streamline this though. Did not take advantage of this service. Much quicker and cheaper than having custom apps set up though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Opened my eyes to the world of Mobile Forms.

Used daily for free trial
Reviewed 2018-12-05
Review Source: Capterra

Trialled GoCanvas extensively while coming up with a solution for our warehouses record-keeping. Eventually went with ProntoForms and have learnt to love it and the many options I have to tweak and create new forms.

Pros
Very simple to use. Powerful options for importing and exporting data. As of October, GC have come out with a Free version for businesses with only one user. This could be quite amazing to get users on board and suit the needs of most small businesses.

Cons
Expensive for few users. We were wanting to have 3 Users (ie 3 Mobile devices) and pricing could not match alternate software offerings that I found. Though I would likely think if I chose this software long-term, I would grow to love its feature-set.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jason H.

Buyer beware

Used occasionally for less than 6 months
Reviewed 2018-08-17
Review Source: Capterra

They throw promotions with a few more users than you need at same price just to lock you in to year contract. Not good

Pros
Nice user interface and editable pdf format

Cons
Workflows stinks. App sync stinks. Not able to keep a form open to edit by different departments without handing it off.

Response from GoCanvas


Hi there,
Thank you for your feedback. I apologize that your experience with GoCanvas has been unsatisfactory thus far. Our head of customer experience will be reaching out to make sure that we hear more about your concerns with the sales and contracting process and to understand the technical challenges with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rocco M.

Great to use for any type of field service work. Company listens to your feedback. Price has gone up

Used daily for 2+ years
Reviewed 2017-11-12
Review Source: Capterra

Pros
Functionality on smartphones. Ease of use to create customized forms. Ability to customize what the recipient sees.

Cons
Price has gone up significantly in the last few years. It can do a lot but is sometimes slow to load.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Edin T.

Easy to use, efficient to eliminate paper piles and improve record keeping.

Used daily for 6-12 months
Reviewed 2017-08-14
Review Source: Capterra

Eliminated paper forms, improved tracking, data storage, and improved accuracy.

Pros
It is easy to design an app and it was very intuitive for our crew to figure out how to use it. The ability to take pictures in the form really improved out accuracy and error finding. The fact that everything was stored in the cloud really improved our record keeping ability.

Cons
The price isn't really worth it for the functionality that we use. We pay for things that we do not use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Traci H.

A couple of days to get a response on a ticket, but once I did my problem was resolved quickly.

Reviewed 2018-03-16
Review Source: Capterra

Quick turn around time to get something on line without waiting on an internal IT team to work it into their already busy schedule.

Pros
Ease of use. I've been able to design it exactly like we wanted and make multiple changes through our testing process and immediately see the changes. Pricing is reasonable too.

Cons
I've struggled a bit with the calendar/dispatch feature. Maybe some more clarifying help files on this will do the trick, but there doesn't appear to be very robust options on pre-scheduling dispatches across the country.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dale C.

Uncertain value for us

Used weekly for 1-2 years
Reviewed 2018-01-14
Review Source: Capterra

Pros
Admin team receives PDF via email of field data collected which becomes a valuable reference document Easily adjusted and reconfigured

Cons
Pricing scheme of per user gets very expensive. We had one user account that several employees would use to submit the same form. A busy week would see 4 submissions by 3 employees. Canvas insisted we pay for multiple users which in fairness meant 5 users at a discounted rate (depending on USD exchange)...simply not practical

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Caleb M.

Excellent Low Cost Site Servery App

Used daily for 6-12 months
Reviewed 2019-08-21
Review Source: Capterra

It has been a great cost-effective experience.

Pros
Easy to use way to effectively gather field information

Cons
Working with any database can have its issues. Uploading our forms using wireless data can be an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PAUL B.

Poor communication - bad customer service: Stay away!

Used occasionally for 2+ years
Reviewed 2020-08-06
Review Source: Software Advice

GoCanvas have continued to bill our credit card despite repeated instructions to close our account. Customer service seems non-existent despite numerous emails and submission requests over the past month. I am bitterly disappointed with GoCanvas and would strongly advise anyone considering using this organisation to evaluate alternative service providers first.

Pros
At the time, we considered GoCanvas to provide value for money. We have since re-evaluated this decision and now deeply regret involving ourselves with GoCanvas.

Cons
Billing and exceptionally bad customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jenny J.

College education online and in class with GoCanvas

Reviewed 2016-09-06
Review Source: Software Advice

Pros
I like that it is extremely user friendly and can be figured out quickly. It makes online learning less intimidating.

Cons
It is expensive to use as a platform for our start up school.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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John H.

Thanks GoCanvas - its the new JOTS!!!

Used daily for 1-2 years
Reviewed 2016-06-16
Review Source: Capterra

GoCanvas has absolutely changed how JOTS Computer Services, Inc. delivers services to its customers. Truly as simple as Click-Submit-Done, Yes, that easy. From sales, tech support to the development team, GoCanvas delivers the Wow factor in all that they do. Thanks GoCanvas!

Pros
The continuous and creative development of the GoCanvas App. Never gets stale, always looking to improve the user experience, ease of use and value of the App.

Cons
I have honestly experience no cons with GoCanvas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert A.

GoCanvas is Awesome

Reviewed 2014-07-28
Review Source: Capterra

GoCanvas is a must need business tool. Eliminating paper cost , collecting data easier, also real time app/call report updates. Awesome tool

Rating breakdown

Ease of use
Customer support

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Hong Wen T.

Canvas Review

Reviewed 2017-01-27
Review Source: Capterra

Pros: - Sophisticated course-assembly tools. - Offers platforms for sharing class modules, enabling integrations, and publishing courses. - Open API. - Commercial open-source version available. - New UI makes shrewd use of tabs and contextual menus. Cons: - Quite expensive - The UI is somewhat weird

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jorge R.

Canvas completely change they we were producing and storing service report for my business.

Used daily for 2+ years
Reviewed 2017-12-14
Review Source: Capterra

Service reports looks more professional. Save time & storage to us and our clients.

Pros
That it adapted to my business and not the other way around. That it is cost effective. Last but not least, that 99% of my clients love it.

Cons
So far so good! Like every new software, you go to a period of try and error, however canvas support was there all the way step by step.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JEAN H.

The company has done an excellent job responding to my countless questions.

Used daily for less than 6 months
Reviewed 2017-07-18
Review Source: Capterra

Use this before making decisions.

Pros
forms available to staff on galaxy pad and can be filled out after an incident quickly. Also no stacks of incident forms on my desk. Awesome. Able to set up test runs while rest of staff learned the system and still be able to group rates if we wish.

Cons
A bit expensive for small department with many users. otherwise happy. The system seems to be easy to use, no issue there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cynthia B.

Equipment Maintenance Coordinator

Used daily for 1-2 years
Reviewed 2019-02-15
Review Source: Capterra

Getting rid of (most) paper in the equipment division has been a life saver, the equipment maintenance and repairs history is stored much better, the paperwork comes in immediately from the field, not weeks later. The information written is actually legible. I was able to created forms we couldn't have before. It also saves a lot of time trying to file or scan paperwork.

Pros
The workflow and dispatch options, the email delivery options all apps, the simple and easy to learn app builder, the data reference options.

Cons
The cost is a little high, but still worth it. Notifications don't always come through on workflow. Sometimes the work being done by users doesn't save.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Wendy S.

Good product

Used daily for 2+ years
Reviewed 2020-09-19
Review Source: Capterra

Great experience overall.

Pros
Inexpensive to start and easy to understand. I was able to use it more effectively after understanding how the app creation works. Overall, good product.

Cons
The cost to roll it out to more users is a bit off putting and having to use another backend product to get the data out easily is more expense, which again - off putting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jon W.

A Fantastic Tool For Improving Efficiency and Quality of Service

Used daily for 2+ years
Reviewed 2018-10-16
Review Source: Capterra

We have replaced paper property inspection forms which has not only added value to the service provided to our clients, but it has increased efficiency massively and has gone even further by protecting the company from certain liability claims by evidencing every property inspection in its entirety, with supporting photographs etc.etc.

Pros
That everything from the app to the pdf can be tailored to fully meet our requirements.

Cons
Nothing! It was easy to set up, easy to use, tweak, and easy for all users to understand and begin to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert C.

Huge fan of this company ! Great customer service response time !

Reviewed 2015-08-25
Review Source: Capterra

I wanted this software when my previous million dollar employer didn't care to be open to innovation. They didn't care to hear about an environmentally friendly supply usage app that would've reduced spending costs, and greatly reduced a large paper footprint in our world. Recently, I've started my own company and my business now thrives from it. I'm not a software engineer and this program is user friendly so that I don't have to be an engineer. It's always evolving. I was just recently stuck on updating my company format... Ellen Weintraub, a customer service rep, chimed in and asked to help. She was able to solve my problem very efficiently. I received a very positive response from this software. I was even able to cancel 2 very expensive subscriptions that this software has now replaced. All of my work is digital, and most of my customers prefer to be emailed. I'd also like to extend my gratitude to Jason Good. He was the original customer service rep that reached out to me a few years ago, when I was trying to promote a better way for my previous employer to do business. My advise to anyone reading this. If you work for a million dollar company that won't take a few minutes out of their day to at least listen to an idea that could possible save them money...it's time for a new company...with this software, and pricing, why not start your own company !! Thank you very, very, much ! Go Canvas !

Rating breakdown

Ease of use
Customer support

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Cody F.

Great software, terrible licensing structure.

Used daily for 2+ years
Reviewed 2019-09-04
Review Source: Capterra

Pros
Almost everything; creating an app is easier than falling off a log, and even our users are capable of filling them out.

Cons
The licensing structure is awful. Not being able to add users without totally resetting your license renewal is easily the worst licensing system imaginable. I have tried to think of a worse one, but never could. As much as I love the service overall, I have to constantly fight my managers to continue justifying the cost, and am constantly tasked to find a replacement to save money which is a huge strain on my time. Admittedly this is partially poor management, but the licensing structure does not help matters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Troy N.

Don’t buy and expect support

Used daily for 1-2 years
Reviewed 2019-10-24
Review Source: Software Advice

Friendly and helpful at the beginning and then the billing problems. Shortly thereafter support stopped. Have to wait days to get help.

Pros
Takes time to make the apps the way you want it, but can be powerful with time invested to setup. Data collection is solid. Lots of different functionality, but still needs other functions.

Cons
Submission reports are clunky and not as clean and customizable as I would like. No multi-photo uploads. Super expensive for companies wanting to scale quickly. They lock you in at rates for a year at a time and every time you grow they re-up the agreement without bulk discount rates. If you want support, be ready to leave lots of messages and then wait days for help. You will have to figure it out on your own basically. (Google is your friend.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Bill S.

Finally...

Reviewed 2015-10-28
Review Source: Capterra

Finally, a cost-effective, customizable solution to complete our building inspection process of going digital. The GoCanvas apps eliminates our paper forms and constant scanning of documents. The email fields allows for the final documents to be instantly emailed to others as they are completed. This saves time once spent scanning, sifting and distributing scanned documents. The reduction of errors is difficult to calculate monetarily, but easy to realize once you start using the apps. Embedding photos and drawings inside the apps is a huge plus and the final documents have a professional appearance. Of course this is not possible without the exceptional customer service GoCanvas provides. Highly recommend this product and company.

Rating breakdown

Ease of use
Customer support

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Mike C.

GoCanvas product & service is top-notch

Reviewed 2015-07-30
Review Source: Capterra

We have been using the GoCanvas application since 2011 primarily for our inspection forms used by our inspection agents. The GoCanvas application has simplified our process both for ourselves and our customers. When and agent completes his report it gets sent electronically to the customer and to the home office where it is further reviewed and filed. All of this used to be done manually with hard copies. GoCanvas has made the process much more efficient and cost effective. The templates they provide and the associated tools to customize your forms to fit your needs are great. If you every have questions or issues the support staff at GoCanvas has also been outstanding. I highly recommend using GoCanvas.

Rating breakdown

Ease of use
Customer support

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sharon G.

Love GoCanvas- Highly recommend it for laser, beauty sector

Reviewed 2016-04-26
Review Source: Capterra

I love GoCanvas App. I love the fact that I have gone virtually paperless. I have over 35 consent forms for clients to complete for my clinic, some of which can be up to 10 pages long. GoCanvas offers me(1) environmental friendly service (2) extra space- as I don't need filing cabinets (3) I never have to worry about a client consent form going missing, as I have an email back up as well as online filing system- this is reassuring from a litigation perspective. (4) GoCanvas offers me a comprehensive client record system i.e. I can take pre & post op photos prior to my clinic treatments- a requisite for some procedures from an insurance perspective.(5) support is prompt & friendly (6) its cost effective for y business, as I dont need to invest in software .. I would highly recommend it for any forward thinking business.

Rating breakdown

Ease of use
Customer support

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