Influitive Features & Capabilities

Influitive

Mailchimp

Zoho Social

The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation.

@mentions

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Advocate Management

Alerts/Notifications

Attendance Management

Attendee Management

Badge Management

Campaign Analytics

Campaign Management

Campaign Segmentation

Chat/Messaging

Churn Management

Communication Management

Community Management

Contact Database

Contact Management

Content Creation

Content Library

Content Management

Conversion Tracking

Customer Accounts

Customer Activity Tracking

Customer Advocacy

Customer Database

Customer Experience Management

Customer History

Customer Profiles

Customer Segmentation

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Discussions/Forums

Document Storage

Email Alerts

Email Distribution

Email Management

Email Marketing

Email Reminders

Email Templates

Employee Advocacy

Employee Referral Management

Engagement Tracking

Event Calendar

Event Management

Event Scheduling

Event Tracking

Event Triggered Actions

Feedback Management

Filtering

For Customer Referrals

For Employee Referrals

Forms Management

Gamification

Gift Card Management

Group Management

Ideation

Incentive Management

Knowledge Base Management

Lead Capture

Lead Engagement

Lead Generation

Live Chat

Live Streaming

Loyalty Program

Member Portal

Membership Management

Mobile Access

Moderation

Monitoring

Multi-Campaign

Multi-Channel Data Collection

Multi-Channel Marketing

Multi-Language

Negative Feedback Management

Nonprofit Advocacy

Performance Metrics

Personalization

Promotions Management

Purchasing & Receiving

Ratings/Reviews

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Referral Templates

Referral Tracking

Reporting & Statistics

Kangaroo

Sprinklr

NiceJob

Yotpo

Ambassify

Zoho CRM

AiTrillion

ExpertVoice

Mention Me

Umanest

Merchant Centric

We've been using Influitive for a few years now, and I started using it as an admin over a year ago. I didn't go through any hands-on training as the previous admin had already left our company when I joined, and I was able to learn the tool on my own fairly quickly. I leveraged not only the articles in their Community, but also asked lots of questions to our customer success manager and support team. They're always very responsive and helpful, whether it's a strategic initiative or a technical question.

Great Engagement Tool

Influitive has a definite purpose in the marketing arsenal if you are interested in providing your customers with a way to stay informed with what your organization is doing and rewarding them for their efforts along the way.

Great Gamification Platform

I have only been using Influitive for a few months (although the hub I am working on has been around longer), and I have found it so easy to learn. The customer support team and my Influitive coach are always there to answer my questions and provide guidance. 

There is no other platform that my team and I have encountered that has the same capabilities that Influitive has. Perfect platform for a customer loyalty program.

The Best Advocate Marketing Platform Out There

We implemented Influitive a year ago and have just signed on for another year. Prior to creating our advocate hub, it was extremely difficult for our marketing team to keep in touch with customers, find out what they need, and ask them for input. (We are a niche software company that makes reporting and document components for other B2B software companies.)

After setting up the mutually beneficial platform, however, we are all better for it. Our company has a better grasp on our customers' needs -- e.g. customers use the program to give suggestions on how to improve our products -- and we are able to translate their good will into useful ways, such as reviews on third party review sites like G2 Crowd and IT Central Station.

The BEST Way to Connect with Customers

Excellent! From start to finish (although we're nowhere near done yet!).We've delivered huge value to the business through the generation of peer reviews, product feedback, social amplification, event registration, and so much more. Not to mention the relationships we continue to build with our customers.

The perfect tool for driving and managing customer loyalty

Very positive! The support team gets to you immediately with any questions and concerns you might have. Furthermore, they always go a step beyond to recommend something or way to work around the issue if there's isn't a solution. We also meet with our rep on a monthly basis and that conversation is great and informative. 

Best advocate program!

We've been growing our hub quickly after implementing it a few months back. The ability to get private discussions going in our forum and gather valuable feedback has already put us to a point where ROI is pretty easy to see. Product Management is getting feedback like never before and Marketing is able to build relationships to get more webinar participation as well as messaging feedback.

We're just about to roll out referrals as a challenge so we're still new to the platform and I can't speak to the increase in referrals, but our engagement has been through the roof.

Wonderful tool, ROI in weeks if you can have a dedicated person work on it!

We're using it for customer advocacy and have rolled it out to around 30 customers to start with. It helps us engage customers with the help of gamification, get them to do content marketing for us and we hope to increase references and referrals via the Hub. Eventually, we would like to launch it for employees as well and give a strong push to our content marketing strategy. 

Influitive, the Hub (almost) everyone should sign up for

We launched a new customer advocacy program about 6 months ago.  We had several pain points we hoped to address with a customer advocacy program: 1) A more effective way to gather customer references - whether a case study, press release, testimonial, video, or actual sales reference; 2) a more efficient way to engage our customers as references for speaking opportunities, media interviews, and online discussions that allowed us to offer these opportunities to larger, targeted groups rather than one individual at a time through e-mail; 3) getting our customers to interact with us more frequently and on more platforms and 4) generating more customer referrals.  

Using Influitive's AdvocateHub, we have created a thriving customer advocacy program that our customers love in a very short amount of time. With Influitive, we are able to present a plethora of "challenges" to our participating customers - everything from following us on social channels, sharing content, giving product or program feedback, participating in webinars, writing blog posts, etc. Our customers then choose from these activities and therefore determine how they would like to interact with our brand as advocates.  Challenges have points associated with them, which gives the program a gamification element that our tech audience enjoys.  

In less than six months we were able to double case study output, increase social mentions over 60%, book industry conference and webinar speakers, collect a couple hundred testimonials to be used in e-mail and online display advertising, double LinkedIn reviews, collect several hundred customer referrals and the list goes on.  

As you can easily create a challenge around any marketing effort, we are excited to see how much further we can develop this new program.  It has definitely helped switch our focus more rightly to telling our customers stories rather than our own - a much more authentic and powerful way to do marketing. 

Influitive AdvocateHub is helping us change the focus from us to our customers

Influitive paid for itself within the first 6 months

I have been using Influitive to manage our customer advocacy program for around 4 months now and it has has so far been tracking right on target with all of our performance measures. Although it does require a significant time investment to take advantage of, I really can't think of any other marketing automation tools that I have found to be this easy to use.

One of the things that has taken me by surprise with their service has been the speed with which the company is able to innovate and deliver new features. They very much have their fingers on the pulse with their clients needs. Changing software providers is very costly and this level of customer responsivness gives me a great deal of confidence that we made the right decision in choosing Influitive as our Advocacy Marketing software.

I am the Customer Advocate for ANZ at a Fortune 1000 financial services company.

Above and Beyond

For over 7 years, we have had a positive experience with Influitive. Our community of educators continues to grow each year as does our member engagement. We've had good connections with our CSMs and generally have a quick response to reported issues. 

Before we renewed our contract this year, we did evaluate other companies and systems and still believe Influitive meets our needs the best in regards to customer experience.

A proven partner for over seven years

I've deployed two separate communities using Influitive and the experience has been incredible both times.  The support launching a community is very well done with the perfect amount of attention and hand-holding to ensure success.  Post-launch, again, the support is excellent and focused on helping your program achieves its optimal level of success. My community members rave about the program which to me is the ultimate validation. 

If you are building a cusomter community - you need Influitive

I think one challenge is some companies haven't got the concept of "advocacy marketing" yet. Advocate marketing encompasses many different marketing departments. First and foremost, I see that it's a demand generation opportunity because you can get referrals from employees and customer advocates for new business. That's really powerful and Influitive already has templates and training on how to do this. Second, I think it's a major social media initiative. Every Friday since January 2014 I've sent out customer success Fridays with a new customer success. This includes suggested tweets but then employees have to cut and paste the content. With Influitive it's so easy for advocates just to click a button! The other ways you can leverage customer advocates are for online reviews, customer references, identifying customers for press/case studies/videos and so much more! There are so many opportunities to leverage our advocates and I think of new ways every day!

A+ Product to Transform Your Marketing!

The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time.
Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow.
As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app. 
Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub. 
We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time!

Producing Great Results!

I have been an advocate of Influitive since it's conception many years ago whilst looking for a platform to support our growing advocacy needs, where manual systems are just no longer viable, workable or simple. I have been involved in implementing Influitive at two large organizations and still recommend it as my first choice Advocacy platform. 

Influitive ticks many boxes in terms of its capabilities of vision and execution, and whilst not perfect, is actually a simple and effective way to manage a fully functional advocacy program. As a Saas platform, you get the added convenience of non-hosting, but the additional benefits of access anywhere. I use Influitive daily. My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates. 

However, there are certain areas of the product that need addressing which don't work well, such as text formatting, the white label mobile app (which is truly terrible), image hosting and the ability to access the platform through the eyes of an advocate. Whilst these improvements sound minor, they have an impact on daily administration of the platform, and if addressed Influitive would be a standout platform. 

Overall, it's a great tool and one that makes advocates happy to engage my business and that's what it's about. 

Leading Advocacy SaaS Software keeps getting better and better

I couldn't work without it!

Growing your program with Influitive...

Building great customer advocacy communities with Influitive 

We were already running Influitive for our customers when I came on board. With the success of our customer portal, we decided to also launch it for our associates. We have generated case studies, videos, product reviews, referrals, references, etc.  via Influtive and has given us a chance to really get to know our customers. The success coaches I've worked with are awesome. They have helped us brainstorm campaigns, show us new features, and are quick to respond with support questions. We've had a great experience using Influitive and they are keeping up with the latest trends by releasing new integrations and features each month. 

Advocate Marketing Made Easy

Excellent tool for customer advocacy programs!

For those of you that have not become passionate about Advocate Marketing - you need to get on board now.  And, for those of you that have not chosen an Advocate Marketing partner - you absolutely need to connect with Influitive.  I've been working with the AdvocateHub now for about 6 months now, and we've already seen some amazing results.  Customers are engaging with challenges, we are getting testimonials from customers on software review sites like G2 crowd, they are engaging with us in Discussion forums, sharing our content via social networks, etc.  Not only is the product great, but the team is really spectacular.  Don't wait, contact them now!

Advocate Marketing is a MUST!

Drives scalable engagement and change

Great platform for engaging customers

Overall I am very impressed with Influitive! I have been using the software for over 4 yrs and I feel it is very user friendly and though there are times some of the features are not working, the customer service team goes above and beyond to ensure the issue is fixed in a timely manner :) 

Influitive Features

Features Summary

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