Constant Contact Pricing, Features, Reviews & Alternatives

Pros
There are quite a few things to like about Constant Contact, including the number of available, local classes. The vast number of templates available make the process of setting up email campaigns fast and easy, as does having a library of graphics.

Cons
I've been very happy with Constant Content over the years. While there have been a few glitches, they were easily solved with help from customer service. There is always a representative available to help by chat or phone.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Constant Contact excels in handling various groups/lists and large numbers of contacts. I've dealt with companies with a vast customer base, and Constant Contact enables you to manually eliminate subscribers and errors from more extensive groups/lists. They're coming out with a new edition of their email builders, but the existing one allows for individual CSS coding per block, which allows for a lot of customization.

Cons
Constant Contact has several oddities that I haven't encounter with Mailchimp, especially when using external connections for photographs and URLs. The email builder's text and link editing is a little strange and has a few flaws. Also, unless you make folders for all of your emails, the new search option for past emails is quite sluggish and takes a very long time to find.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Constant Contact does a great job of managing multiple groups/list and lots of contacts. I've worked with clients who have a large customer base and Constant Contact allows managing large amounts of group/lists and allows you to manual remove unsubscribers and errors. They are rolling out a new version of their email builder, but the older version does allow custom css coding per block which really allows customizing their templates.

Cons
There are a lot of quirks within Constant Contact that I haven't seen in Mailchimp, specifically with using external links for photos and links. The actual editing of text and links within the email builder is quirky and has some issues. Also, the new search feature for previous emails is really slow and takes a long time to find previous emails unless you create folders for all your emails.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Constant Contact makes it super easy to stay in touch with our association members as well as to create various marketing campaigns.

Cons
The only negative I have is with pricing. While Constant Contact provides tremendous value, and offers fantastic savings for a subscription paid annually (which is a good thing) ... for us as a non-profit, it is easier budget-wise for us to pay monthly, so we are not able to take advantage of the bigger discount. It would be helpful if Constant Contact allowed those same savings to be applied for non-profits who pay monthly ... especially since we have been a long-time customer.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of making a custom email was exactly what we were looking for. We send out a Holiday greeting each year (we buy 2 months worth of CC every year). Once we have made a solid contacts.csv file the rest is really drag and drop. Also, a CC representative threw in a sample email that looks like our website...it was pretty neat, but not Holiday appropriate. Overall, our Holiday email goes out without a hitch and we get some nice reporting on the back-end that helps us for next year.

Cons
My only pet-peeve is if you want to cancel the subscription, you have to go through a sales rep. Slightly annoying in our case. However, all the reps were friendly and low pressure. We were able to cancel in one phone call.

Rating breakdown

Likelihood to recommend: 7/10