Fishbowl Pricing

Ease of Quickbooks Online integration, ease of cost analysis

Reports are not as easy to manipulate as some programs

Thank you for your review, Miriam. We appreciate your business and you taking the time to give us some feedback.

It is powerful inventory tracking software that can be built out to your needs

It can be expensive to build out custom reporting and features with fishbowl

I like that this program allows your company to do a lot, as long as you know how to do it. It has also helped our company create more rigidity and procedure (Whether we wanted to or not).

I do not like that we have paid over $30,000 for a program that has basic functionality issues. We experience issues with basic things like scanning products, typing in fields, synchronizing inventory with our online store, etc. Also, their kitting function is what we were originally sold on, but we have now completely stopped using the function because it has fundamental issues. They are not always...

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The 2016 front end looks slick. There is an API, but it will cost you more to hire a progammer to figure out how to integrate with it than to just get better softwate that plays better.

THE SUPPORT IS HIDEOUS, THE MOBILE APP IS USELESS, SALESPEOPLE ARE LIARS

Customer support is thorough when you are able to reach them. Software was very easy to understand and implement. There are a few valuable stock reports. Data module allows you to write your own SQL queries.

1. IT issues a. Having to reset company server every Sunday. As per IT department, this is a known issue on Fishbowl’s end with no plans to fix b. Having to reset fishbowl server every day due to export failures. Again, known issue. c. The client stalls on our staff daily. Just this past week, collectively we've had to kill the application 40 times due to random lock-ups. This is not an issue...

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The program is intuitive and extremely in depth. We a food manufacturer (coffee roaster) and we invoice through Fishbowl. We are not yet using the mobile app, so I can't talk about that. Unlike our accounting system (brand Q), one module smoothly integrates with the next. It is easy to administer and our users just get it. It is the standard by which other database systems should be measured. The integration with Quickbooks is painless. Fully automated and has never, never failed. I have not had one single

Their chat support isn't the most knowledgeable. They do have the option of custom fields, but there isn't the option to make some fields visible/invisible. The server occasionally locks up, however, all you need to do is restart. No fuss.

Decent product. The interface is a little dated, and some standard thing you would expect in functionality are missing or difficult to use. But, overall, it is a decent product if your goal is to have an inventory and order management system that integrates with Quickbooks.

You will get no support unless you complain. We just updated our license, paid for a year of support. Still waiting 48 hours later for a call back from support. This is normal. When you do get the support you will most likely start with the lowest level support and have to either speak to the real support people through an intermediary or have to wait another day or two for the next level of support to call you back. Repeat that process until you finally get to someone who knows what they are talking about. Support this expensive should be fantastic. Instead, I am not certain what they could do to make this any worse.

Cycle Counting Functionality, Lot Traceability, Can track customer specific fields like Country of Origin, Carton Quantity, any specific as needed. The activity report is very detailed to track parts and what user touched them last. We import and are able to easily hold the product in our inventory for dollar value but as 'in-transit' (not sellable or pickable) once it sails until it actually hits the door. Inventory dollars between FB and Quickbooks are very accurate.

Does not have an EASY way to handle 'outside processing'; It can be done with transfer orders, but it is a bit time consuming. Currently, the Activity Report is losing user ids.

Fishbowl is an incredibly comprehensive inventory management tool. It has a wide range of features and options that make it easy to keep track of all the items in your inventory. The user interface is intuitive and easy to use, and the customer support is top-notch. I highly recommend Fishbowl for anyone looking for a reliable inventory management solution.

Fishbowl's pricing structure can be a bit confusing, and it can be hard to determine what the best option is for your particular situation. Additionally, the customer support could be improved, as there is sometimes a long wait time for help. Overall, though, Fishbowl is a great option for anyone looking for a reliable inventory management solution.

QuickBooks integration is probably the feature I appreciate the most about Fishbowl. Any small to mid sized business that is outgrowing QuickBooks inventory management features but doesn't want to pay the price of an all-inclusive ERP program targeted for larger corporations should consider Fishbowl Inventory. The ability to track inventory by location, assign multiple vendors to one item, create intuitive...

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One inherent weakness with Fishbowl is the QuickBooks export connection. Fishbowl has made tremendous improvements in this area since we first started using it, but there are still multiple times that we need to restart the connection before running an export. To be fair, this may be as much QuickBooks' problem as Fishbowl's. The software also tends to be buggy after new releases. Again, they have...

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I absolutely love that FB is easy to use and easy to teach. It has all the features that our company uses daily. Examples include customer pricing rules, customer "numbers" or customer sku's, Auto PO function, The import/export feature has been a God-send when we need to import products to our website or send information to our customers. The substitute feature is very helpful too. We also really love how we can create custom fields within every module. I really love how the FB team remembers our company when we call and goes above and beyond when we have a hiccup or questions. We can thank FB for some of our company's success. W/o being able to correctly track inventory and use it for daily operations, we wouldn't be operating at the level we are today.

There aren't things that I like "the least" but there are things I wish FB offered/had that would help our type of business/company. This includes: 1) Since we are a product distributor, we provide a lot of our customers w/ "quotes." FB has the ability to create an "estimate" but no way to store it or look back at it for reference. Pricing rules are essentially only created in our line of operation...

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We run FB 2016.11 with QuickBooks Premier 2015. FB handles quoting, sales orders, your basic pick/pack/ship, purchase orders and inventory. It has BOM capability but we find this limited. The price was right for us, esp. compared to our previous Sage software. Prepare to spend 3 to 4x the cost of the software in customization, support and initial set-up. Find other companies doing what you do (or...

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I read through all the reviews (at this time 126 of them) and agree with the many that indicate that support is very difficult to get a hold of. I also echo the complaints about the need for A LOT of custom reports for simple things. And the fact that the software has bugs and that you WILL be resetting your server to complete end-of-day export to Quickbooks. Maybe more often if you export more...

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I'm an Advanced QuickBooks Pro Advisor and I specialize in Inventory set up and management. I haven't found any program with as many capabilities at such a low cost range as Fishbowl. Netsuite can handle what Fishbowl does but can easily go into the hundreds of thousands to setup and get started and I found the process very complex. Fishbowl on the other hand, can import from QuickBooks and have you set up and running in just a few minutes, though I stress that this should be used as test only. To accurately use Fishbowl it can take months to setup and learn properly. This largely depends on your current experience with technology, accounting practices and inventory knowledge.

The support isn't stable. Depending on your time zone, you'll get a different team. Some zones, depending on the day and time, will pick up your call immediately and be very knowledgeable and helpful. Others will take a day to get back to you and you'll get someone who's only been there a few months but will confidently tell you something as fact and you might find our later they don't actually know...

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At first the customer support was great. You could call and a human would answer the phone and log into your screen and help you quickly. Those days are over apparently.

Fishbowl support has gone in the toilet. The phone menu you get for support doesn't even have an option for just solving a workflow problem or explaining an unexpected error or problem. They have the call back feature, which can take hours, if they actually call back. They promise to look into problems and then don't.

It meets our basic needs for manufacturing and sales.

The flow from the creation of a sales order to the fulfillment is flawed. If a customer pre-pays, we have to artificially fulfill the order, export it to QuickBooks, charge the customer through QuickBooks, then manually notify the fulfillment department to release the purchase order to UPS.

Search function is amazing! Really like Fishbowl for the most part. Ordering, inventory tracking, automatic updating, etc.

1) Can't look at a part and see how many times it was ordered easily. Have to go in and out of the purchase orders. Would like to look at a part, see how often it was ordered and from whom, how many were ordered and how much we paid in a simple list form. Right now I only see the PO/Vendor without any of the important details like quantity ordered and cost. 2) I also think the Revision for an...

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The app is looking ok and easy to use, actually the only good thing I found and it took me a while to think about something.

- Software looks from the 90’s - CUSTOMER SERVICE IS DANGEROUS to this country. We all need to make sure companies like that are not existing in AMERICA. - software is really hard to use - not enough barcode sizes - the set up guys are very unprofessional and doesn’t think out of the box - the software is very square and can’t be customized AT ALL. - TOO EXPENSIVE - they really don’t care about their clients. But really. You can’t even imagine.

Fishbowl is relatively easy to use (by nature, ERP systems are complex) and is relatively reliable for companies whose transactions number in the low hundreds per day. Their support is quite effective but may be slower than you like -- if your business is effectively down due to an ERP issue, the last thing you want to get when you call support is voicemail. Unless things have changed in recent (2017)...

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* Slow support response * Relatively slow performance * Cannot cancel running batch jobs * They recommend(ed) running Quickbooks and Fishbowl on the same server, which meant an extremely expensive server was required. The alternative was to split the two apps onto different machines and experience super-slow batch updates (some ran hours)

Inventory Management syncs with Amazon, Ebay and Shopify. Order processing under one roof. Ease of use for my staff.

Data migration needs to be more hands on with your team.

Thank you so much for leaving this review, George. We appreciate you taking the time to tell us about your experience.

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I like the ease of use with the Sales Order Side of the product. When the software is set up correctly it is almost flawless, and really makes the ordering process go much smoother. The interface is easy to use and easy to train new employees on.

The service and support are the worst I have ever dealt with. We paid dearly for the implementation of our data and if I say the words half ass that would hardly describe what they were able to accomplish. Getting someone to try and fix anything is nearly impossible, so we took it upon ourselves to correct all of their implementation mistakes. 3 months in and we still find implementation errors every day that we are correcting. When we attempt to use support their chat feature is useless, as the reps are answering multiple chats at once and it takes 5 minutes between comments for them to come back to you. If you call be prepared to sit on hold for at least an hour, and then they still wont be able to assist you most of the time.

We really like the data transfer capabilities with an API interface from our website order platform, and the data push into Quick books on the back end. So much time has been saved from manual data entry duplication. The ability to have multiple users from all over with remote hosting allows sales reps from TX to MT to place orders and see inventory availability prior to order placing. Having the opportunity to write our own I-reports to meet our specifications.

We haven't been able to make mobile applications work yet for our systems. We still have challenges with the real time tracking of inventory between locations with using bar-codes, scanners and mobile devices.

The support team is always ready to dive into your database file and find the root cause of issues in your environment. Serialization and product tracking is very functional and allows us to obtain important history on each item sold Reports have high customization options and with a little SQL programming knowledge you can virtually get any information you are looking for out of the database.

Growing pains in the earlier years of Fishbowl was a little difficult but many of these have gone away after they switched from Firebird to MySQL platform. It is a little expensive.

Thank you for leaving us this review, Nathan. We appreciate you taking the time to give us some feedback on your experience here at Fishbowl. We are happy to hear that it has been satisfactory for your company.