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Dusk FSM Logo

Your single pane of glass for field service management

Table of Contents

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Is this product right for your business?

Find out with a

Dusk FSM - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Dusk FSM overview

What is Dusk FSM?

Create amazing customer experiences

When you and your team have the visibility and tools to keep work flowing it creates better experiences for you, your team, and your customers.

If you are sending individuals and teams to customer locations, then Dusk Field Service Management will make it easier for you to schedule, dispatch, track, and invoice work every day. Dusk FSM is Field Services Management reimagined!

With Dusk FSM unlock:

Power - Create better operations by automating how you schedule and dispatch work

Visibility - Make it easy to manage teams and communicate progress to customers

Control - Improve data quality, power better communications, and keep jobs on schedule

Value - Increase cash flow by automating closeout-to-invoice cycles

Whether you schedule work in the app or on your operations dashboard, your team will be able to communicate work status, progress, and challenges in real time. The app even provides turn-by-turn navigation and an advanced scheduler to make sure everyone knows where to go and when to be there.

Managing field service operations with multiple tools, spreadsheets, and manual processes is complex and inefficient. It almost always results in incorrect and out-of-sync data. Dusk FSM is your single pane of glass; all of your jobs, projects and team communications are integrated into one single platform. For your business, that means better data, better work, and better results.

Key benefits of using Dusk FSM

Happy customers - improve visibility & communications as work is performed and completed

Increased ROI - streamline operations and schedule follow-on work from the field

Improve cash flow - closeout work in real-time to get paid faster

Unlock efficiencies - send workers to the highest priority jobs first

Integrated workflows - automate work from your CRM and reduce manual processes

Data Quality - do more with the data you capture. Ask us how!

Stay compliant - Improved adherence and KPI/SLA targets met

Starting price

15000flat rate /
per year

Alternatives

with better value for money

Dusk FSM’s user interface

Ease of use rating:

Dusk FSM reviews

Overall rating

4.8

/5

22

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.32/10
Rating distribution

5

4

3

2

1

19

2

1

0

0

Pros
“The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation.”
AG

Alex G.

Head of IoT Practice

“I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery.”
RP

Ray P.

Operations Manager

“Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily.”
MS

Mark S.

ICT Manager

Cons
“After syncing jobs from desktop to mobile, the app would crash (tested over several days).”
AC

Audrey C.

Operations Lead

“Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field.”
RP

Ray P.

Operations Manager

“The forms are really hard to understand and navigate.”
MP

Mia P.

Business Manager

Who uses Dusk FSM?

Based on 22 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction
Facilities Services
Information Technology and Services
Marketing and Advertising
Others

Use cases

Scheduling
Field Service Management
Project Management
Employee Scheduling
Workforce Management

Dusk FSM's key features

Most critical features, based on insights from Dusk FSM users:

Scheduling
Billing & invoicing
Mobile access
Forms creation & design
Employee scheduling
Online time clock

All Dusk FSM features

Features rating:

Forms management
Self service portal
Contact database
Project planning/scheduling
Customizable fields
Task management
Process/Workflow automation
Prioritization
Preventive maintenance
Calendar sync
Calendar management
Customizable forms
Time & expense tracking
Budget management
Real-Time data
Access controls/permissions
Milestone tracking
Electronic signature
Work order creation
Reporting/Project tracking
Online booking
Real-time scheduling
Timesheet management
Issue management
Service history
Skills tracking
Real-Time reporting
Real-Time notifications
Real-Time updates
Recurring appointments
Real-Time monitoring
Quotes/Estimates
QuickBooks integration
Real-Time analytics
Recurring orders
Multi-Location
Multiple projects
Notes management
Office suite
Offline access
Order management
Overtime calculation
Payment collection in the field
Payroll management
Performance management
Performance metrics
Portfolio management
Productivity tools
Progress tracking
Project management
Project time tracking
Punch card
Task progress tracking
Task scheduling
Template management
Third-Party integrations
Time off management
Time off requests
Time tracking
To-Do list
Traditional methodologies
User management
Vacation/Leave tracking
Variable workforce
Version control
Warehouse management
Web forms
Work order management
Workflow management
Workforce management
Reminders
Reporting & statistics
Reporting/Analytics
Resource management
Resource scheduling
Risk management
Route optimization
Routing
Schedule distribution
Search/Filter
Secure data storage
Shift swapping
Sick leave tracking
Single sign on
SSL security
Status tracking
Surveys & feedback
Tagging
Accounting integration
Client portal
Clock in/out
Collaboration tools
Commenting/Notes
Compliance management
Compliance tracking
Conditional logic
Contract/License management
Contractor management
Convert to pdf
CRM
Customer database
Customer history
Customizable branding
Customizable reports
Customizable templates
Dashboard
Data capture and transfer
Data import/export
Activity dashboard
Activity tracking
Agile methodologies
Alerts/Notifications
API
Appointment scheduling
Approval process control
Assignment management
Attendance management
Attendance tracking
Audio recording
Audit trail
Automated scheduling
Availability management
Barcode/Ticket scanning
Budgeting/Forecasting
Business process automation
Chat/Messaging
Class scheduling
GPS
Group scheduling
Historical reporting
HR management
Inventory control
Inventory management
Inventory replenishment
Inventory tracking
Invoice management
Job management
Job scheduling
Job tracking
Kanban board
Labor forecasting
Location tracking
Maintenance scheduling
Merchandise management
Messaging
Mobile alerts
Data synchronization
Database Creation
Dispatch management
Document management
Document storage
Drag & drop
Employee database
Employee management
Employee onboarding
Employee portal
Employee time tracking
Equipment maintenance
Facility scheduling
File sharing
File storage
Forecasting
Full text search
Gantt/Timeline view
Geofencing

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Dusk FSM pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Launch

0.00

Features included:

  • Up to 10 Staff and Contractors
  • 1 Integration Connector
  • Core FSM tools
  • Schedule & Dispatch Jobs
  • Field Mobile Apps
  • Custom Mobile Job Forms
  • Automate Workflows
  • Send Quotes and Invoices
  • Role based Dashboards
  • Equipment & Asset Management
  • Timesheets
  • Manage Customers & Inventory
  • AI Assistant
  • AI powered knowledge base

Essentials

15,000

Per year

Features included:

  • 1 hour virtual Onboarding
  • Up to 20 Staff and Contractors
  • Full suite of Integration Connectors
  • Core FSM tools
  • Schedule & Dispatch Jobs
  • Capacity Planning of Staff & Crews
  • Field Mobile Apps
  • Custom Mobile Job Forms
  • Automate Workflows
  • Send Quotes and Invoices
  • Role based Dashboards
  • Equipment & Asset Management
  • Timesheets
  • Manage Customers & Inventory
  • AI Assistant
  • AI powered knowledge base
  • Ticket & Chat Support

Growth

35,000

Per year

Features included:

  • 3 x 1 hour virtual Onboarding
  • Up to 50 Staff and Contractors
  • Full suite of Integration Connectors
  • Core FSM tools
  • Schedule & Dispatch Jobs
  • Capacity Planning of Staff & Crews
  • Field Mobile Apps
  • Custom Mobile Job Forms
  • Automate Workflows
  • Send Quotes and Invoices
  • Role based Dashboards
  • Equipment & Asset Management
  • Timesheets
  • Manage Customers & Inventory
  • AI Assistant
  • AI powered knowledge base
  • Ticket & Chat Support

Enterprise

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Everything from Growth Plan, plus.....
  • Configurable Audit Logs
  • Exclusive Engineering access
  • Machine Learning Tool kit
  • Integrate your own monitoring tools
  • Tailored Premium Support
  • Additional tailored customizations

User opinions about Dusk FSM price and value

Value for money rating:

To see what individual users think of Dusk FSM's price and value, check out the review snippets below.

“The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation.”
AG

Alex G.

Head of IoT Practice

“I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery.”
RP

Ray P.

Operations Manager

Dusk FSM integrations (24)

Integrations rated by users

We looked at 22 user reviews to identify which products are mentioned as Dusk FSM integrations and how users feel about them.

HubSpot CRM logo
HubSpot CRM

Integration rating: 5.0 (2)

Will need the automation from our Deals section to import the information to enhance our daily work process and mirror the awarded proposal statement of work which is crucial for us to execute and deliver our final product to the client.

RP

Ray P.

Operations Manager

Xero logo
Xero

Integration rating: 5.0 (1)

It's the accounting package we use and integration streamlines our ordering and invoicing.

JR

Jon R.

Rental & Sales Manager

Dusk FSM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk
FAQs/Forum
Chat

Training options

Documentation
Webinars
Live Online
Videos

Dusk FSM FAQs

Q. What type of pricing plans does Dusk FSM offer?

Dusk FSM has the following pricing plans:
Starting from: $0.00
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Dusk FSM?

Dusk FSM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Dusk FSM support?

Dusk FSM supports the following languages:
English


Q. Does Dusk FSM support mobile devices?

Dusk FSM supports the following devices:
Android, iPad, iPhone


Q. Does Dusk FSM offer an API?

Yes, Dusk FSM has an API available for use.


Q. What other apps does Dusk FSM integrate with?

Dusk FSM integrates with the following applications:
Microsoft SharePoint, Dropbox Business, Jira, Microsoft Azure, Reckon Payroll, HubSpot CMS Hub, OneDrive, Trello, Stripe, Slack, Microsoft 365, Pronto Xi, Bitbucket, QuickBooks Online, Mapbox, Google Maps, Xero, HubSpot Sales Hub, HubSpot CRM, Reckon One, HubSpot Service Hub, FLS VISITOUR, Microsoft Excel


Q. What level of support does Dusk FSM offer?

Dusk FSM offers the following support options:
24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum, Chat

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