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Pendo

Product usage & behavior data capture

Table of Contents

Pendo - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Pendo overview

What is Pendo?

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging. By providing users with the tools to analyze their customer usage, organizations can see which features drive engagement and target segmented groups, enhancing their customer experience.

The behavioral analytics tool allows users to extract and analyze data such as time spent on the app, drop off points and trends over time. Using this data, users can make changes based on results and create targeted material for specific user groups. In order to facilitate effective targeting, Pendo allows users to define custom user segments based on behavior in order to smart target with in-app guides and walkthroughs. Using Pendo’s templates, users can create and customize guides in the form of tooltips, banners and light boxes, highlighting feature updates or providing support.

In order to enhance the user experience Pendo provides users with the tools to deploy feedback polls and surveys, enabling businesses to bring together quantitative and qualitative data. Users can run feedback forms in-app and calculate net promoter scores (NPS) in order to understand where dissatisfaction stems from. Results are provided within the Pendo app in real time so that action can be taken as necessary.

Key benefits of using Pendo

Sync account and contact data with Pendo’s integration with Salesforce and push data to trigger offline actions and workflow. Pendo also integrates with Gainsight for KPI’s and Segment to simplify codebase.

Design custom funnels to follow user journeys through specific tasks, and witness how they complete them or where customers drop off, to better understand user behavior.

Blacklist users by host name, IP address, visitors and accounts so that usage from internal users does not affect data and analytics. Blacklisting is historical and instant so can be implemented or reversed at any time.

Access historical data any time via Pendo’s backup of customer activity from day one. Export this data in CSV or excel file with one click and access it through Pendo API or transfer to integrated apps.

Deploy stage testing on created guides with Pendo in order to gain analytics and decide which guides are the most effective and generate the most interaction. Guide analytics are displayed in graph format for ease of understanding.

Starting price

Free

Alternatives

with better value for money

Pros & Cons

Assistance

Analytics

Engagement

Functionality

Stability

Refinement

Pendo’s user interface

Ease of use rating:

4.5

(238)

Pendo pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(93)

5(142)

What do users say about Pendo?

Reviewers appreciate Pendo for its robust analytics, user tracking, and ability to deliver actionable insights that guide product decisions and improve customer engagement. They find the platform helpful for understanding feature adoption, monitoring user behavior, and facilitating targeted communication through guides and in-app messaging, which supports onboarding and ongoing education. They value the retroactive tagging and flexible segmentation, noting that it benefits multiple teams across their organizations.

Users report that Pendo is generally easy to set up and use, though some mention a steep learning curve for advanced features, guide customization, and tagging. They say customer support is responsive, but some experience delays or wish for more proactive training and clearer documentation. They note occasional challenges with data visualization, guide management, and adapting to frequent product updates.

Select to learn more

Who uses Pendo?

Based on 238 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Internet

Financial Services

Others

Use cases

Customer Engagement

Customer Experience

Product Analytics

Onboarding

Product Management

Pendo's key features

Most critical features, based on insights from Pendo users:

Engagement tracking

4.9

(13)

Data visualization

4.5

(12)

Reporting/Analytics

4.8

(12)

Usage tracking/analytics

4.8

(12)

Communication management

4.7

(12)

Activity tracking

4.0

(8)

All Pendo features

Features rating:

4.4

(238)

Tagging

5.0

(1)

Contextual guidance

4.0

(3)

Content management

4.0

(1)

Product data management

4.4

(5)

Customer experience management

5.0

(1)

Quantitative Analysis

4.5

(2)

Real-Time analytics

4.7

(7)

Real-Time data

5.0

(1)

User interaction tracking

4.3

(3)

Performance metrics

5.0

(1)

Funnel analysis

4.0

(4)

In-App Training

3.5

(2)

Customizable templates

4.6

(5)

Customer segmentation

4.7

(6)

Activity dashboard

4.3

(3)

Site Search Tracking

4.0

(1)

Self service portal

4.0

(3)

For sales teams/organizations

5.0

(2)

For websites

4.0

(1)

User onboarding

4.5

(2)

Visual analytics

4.8

(9)

Surveys & feedback

4.6

(11)

Conversion tracking

4.3

(12)

Data import/export

4.4

(5)

Third-Party integrations

4.1

(9)

Product roadmapping

4.2

(5)

Alerts/Notifications

4.8

(6)

Heatmaps

5.0

(2)

Prioritization

4.7

(3)

Training management

5.0

(1)

Electronic forms

5.0

(1)

NPS of customers

5.0

(2)

Feedback management

5.0

(3)

Multi-Language

3.3

(3)

Reminders

5.0

(1)

Idea management

4.5

(2)

Workflow management

4.0

(1)

Software Testing Management

(0)

Real-Time notifications

(0)

Negative feedback management

(0)

Real-Time monitoring

(0)

NPS survey structure

(0)

Offboarding

(0)

Orientation workflow management

(0)

Pageview Tracking

(0)

Personalization

(0)

Planning Tools

(0)

Predictive analytics

(0)

Pulse surveys

(0)

Product lifecycle management

(0)

Progress tracking

(0)

Project management

(0)

Prospecting tools

(0)

Project planning

(0)

Project templates

(0)

Status tracking

(0)

Survey/Poll management

5.0

(1)

Task management

(0)

Template management

(0)

Text analysis

(0)

Time on site tracking

4.0

(1)

Timeline management

(0)

Trend analysis

(0)

User journeys

(0)

User management

(0)

User research analysis

(0)

Visitor tracking

(0)

Visualization

(0)

Web traffic reporting

(0)

Website analytics

(0)

Widgets

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Release planning

(0)

Reporting & statistics

(0)

Requirements management

2.0

(1)

Resource management

(0)

Retention tracking

(0)

Revenue Tracking

(0)

ROI tracking

(0)

Role-Based permissions

(0)

Screen activity recording

(0)

Search/Filter

(0)

Self Service Tools

(0)

Self-paced learning

(0)

Sentiment analysis

(0)

Session recording

(0)

Single sign on

(0)

A/B testing

(0)

Content creation

(0)

Content library

(0)

Conversion Rate Optimization

(0)

CRM

(0)

Customer database

(0)

Customer history

4.0

(1)

Customer journey mapping

(0)

Customer portal

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable questions

(0)

Customizable reports

(0)

Dashboard

(0)

Dashboard creation

(0)

Data collection

(0)

Data linking

(0)

Data modeling

(0)

Access controls/permissions

(0)

Action management

(0)

Agile methodologies

(0)

API

(0)

Asynchronous learning

(0)

Audience targeting

3.0

(1)

Behavior tracking

(0)

Behavioral analytics

(0)

Blended learning

(0)

Campaign analytics

(0)

Campaign management

(0)

Charting

(0)

Chat/Messaging

(0)

Churn management

(0)

Cohort analysis

(0)

Collaboration tools

(0)

Compliance management

(0)

Data quality control

(0)

Interactive content

(0)

Interactive reports

(0)

Issue management

(0)

Issue tracking

(0)

Knowledge base management

(0)

Knowledge management

(0)

Launch Management

(0)

Learning management

(0)

Live chat

(0)

Machine learning

(0)

Milestone tracking

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel data collection

(0)

Multi-Channel marketing

(0)

Multiple data sources

(0)

Multiple Site Management

(0)

Data security

(0)

Data storage management

(0)

Deadline management

(0)

Drag & drop

(0)

Employee management

(0)

Employee onboarding

(0)

Employee portal

(0)

Employee profiles

(0)

Employee recognition

(0)

Event triggered actions

(0)

For mobile

(0)

Gamification

(0)

Gantt/Timeline view

(0)

Goal setting/tracking

(0)

Guest access

(0)

HR management

(0)

In-App events tracking

(0)

Pendo alternatives

Pendo

4.5

(238)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.3

Customer Support

4.5

Wrike

4.4

(2.8K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.2

Customer Support

4.3

Jira

4.5

(15.2K)

visit website

Starting from

7.91

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.3

Customer Support

4.2

Slack

4.7

(23.9K)

visit website

Starting from

8.75

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.4

Pendo pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

Product Analytics
In App Guides
Roadmaps
Net Promoter Score (NPS)
Retroactive data analytics
Behavioral analytics
Web & mobile guides
Guide scheduling & ordering

Base

No pricing info

Features included:

Customer Support
Product Engagement Score
Customizable reports
Custom monthly users
Cross-app journey reports
Cross-app executive dashboards
Resource center
API access

Core

No pricing info

Features included:

Guide Experiments
Session replay
Session playback
Frustration indicators
Unlimited session capture

Pulse

No pricing info

Features included:

Feedback insights & summaries
Automated feedback triaging
Idea validation with end users
Idea prioritization
Customer portal
Email subscription
NPS triage

Ultimate

No pricing info

Features included:

Data sync
In-app guides (Pro Edition)

User opinions about Pendo price and value

Value for money rating:

4.3

(238)

To see what individual users think of Pendo's price and value, check out the review snippets below.

“The product analytics are great and are very robust in the data they provide. Their tooltip and pop up functionality for user onboarding were very useful.”

Gina C.

COO

“Pendo is a fantastic tool to understand how your users are interacting with your product. I like the ability to track clickable elements and page visits within our tool.”

Elizabeth B.

Customer Success Program Manager

Pendo integrations (55)

Integrations rated by users

We looked at 238 user reviews to identify which products are mentioned as Pendo integrations and how users feel about them.

Segment

Integration rating: 5.0 (1)

“We use Segment as the main data pipeline and Pendo as the product-experience layer on top of it. Segment sends standardized events and user traits into Pendo, so we only have to instrument tracking once and can reuse the same schema across tools.”

Dhavalkumar K.

Principal User Interface Engineer

Salesforce Sales Cloud

Integration rating: 4.7 (6)

Zapier

Integration rating: 3.5 (2)

Slack

Integration rating: 4.0 (1)

Confluence

Integration rating: 5.0 (1)

Pendo customer support

What do users say about Pendo customer support?

Customer support rating:

4.3

We analyzed 36 verified user reviews to identify positive and negative aspects of Pendo customer support.

Widespread user sentiment highlights Pendo's responsive and helpful customer support team.

Multiple users appreciate proactive account managers and support staff who go the extra mile.

A fair number of users find support easily accessible, friendly, and effective during onboarding and ongoing use.

Support options

Chat

Knowledge base

Email/help desk

Phone support

Faqs/forum

Training options

Documentation

Live online

Videos

In person

Webinars

To see what individual users say about Pendo's customer support, check out the review snippets below.

“I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company. Plus, I only had to request a few minutes of my dev team's time to get up and running.”

Meghan M.

Freelance Writer

“However, Pendo support and Pendo pro-services teams have been AMAZING and have found ways to accommodate my needs every time.”

Deidre E.

Product Manager - Product & Customer Insights

“Ease of implementation, fast response from support and great customer success manager who is proactive and helps us plan ahead for next steps.”

Jin S.

Product Manager

Pendo FAQs

Q. What type of pricing plans does Pendo offer?

Pendo has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Pendo?

Pendo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Pendo support?

Pendo supports the following languages:
English

Q. Does Pendo offer an API?

Yes, Pendo has an API available for use.

Q. What other apps does Pendo integrate with?

Pendo integrates with the following applications:
Tray.io, TrustRadius, Amazon Redshift, Jira, Calendly, Zapier, Fullstory, HelpDocs, Segment, Elastic Enterprise Search, Looker, Drift, WordPress, Salesforce Sales Cloud, Domo, Slack, Tableau, ChurnZero, LogRocket, Fivetran, Confluence, Gainsight CS, Igloo, UserTesting, Voxpopme, HubSpot CRM, Intercom, LaunchDarkly, Snowflake, Zendesk Suite

Q. What level of support does Pendo offer?

Pendo offers the following support options:
Chat, Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum