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Microsoft 365 Logo

Cloud collaboration and file sharing application suite

Table of Contents

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Microsoft 365 - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Microsoft 365 overview

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Based on 13988 verified user reviews

What is Microsoft 365?

Microsoft 365 is a document management tool with key features that include document storage, calendar and reminder system, secure data storage, file sharing, and collaboration tools, and more.

Who uses Microsoft 365?

Reviews for Microsoft 365 come from a wide variety of industries, including Information Technology and Services (8% of reviewers), Education Management (6%), and Computer Software (6%). The most frequent use case for Microsoft 365 cited by reviewers is document management (67% of reviewers).

What do users say about Microsoft 365 pricing?

Some reviewers find Microsoft 365 offers good value for money due to its comprehensive suite and regular updates, but some users report the subscription can be expensive, with complex pricing and less value for those needing only basic features.

What are the most popular integrations for Microsoft 365?

The Microsoft 365 integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.8 out of 5 for its integration with Microsoft 365), Microsoft Outlook (an email management product, 4.6), and Microsoft PowerPoint (a presentation product, 4.8).

Starting price

6per user /
per month

Alternatives

with better value for money


Pros & Cons

Navigation

Productivity

Correspondence

Affordability

Stability

Accessibility

Microsoft 365’s user interface

Ease of use rating:

Microsoft 365 pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(128)
3-4(3,963)
5(9,897)

What do users say about Microsoft 365?

Reviewers indicate Microsoft 365 offers a comprehensive suite of productivity tools, including Word, Excel, PowerPoint, Outlook, and Teams, which they use daily for document creation, email management, presentations, and team collaboration. They appreciate its cloud integration, cross-device accessibility, and frequent feature updates, finding the interface generally intuitive and customizable for business and personal needs. They value the bundled pricing and flexible subscription options, though some feel costs can be high compared to free alternatives.

They report that collaboration features, such as real-time editing and shared calendars, enhance teamwork and workflow efficiency. However, they experience occasional bugs, software crashes, and formatting inconsistencies, especially between desktop and online versions. Some mention a steep learning curve due to the vast number of features and apps, and note that technical support is helpful when issues arise.

Select to learn more


Who uses Microsoft 365?

Based on 13,988 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Education Management
Computer Software
Hospital & Health Care
Others

Use cases

Document Management
Email Management
File Sharing
Spreadsheet
Calendar

Microsoft 365's key features

GetApp's analysis of 656 verified user reviews collected between July 2021 and January 2025 identifies Microsoft 365's most critical features and summarizes user sentiment about those features.

Document storage

Reviewers appreciate Microsoft 365's Document Storage capabilities, highlighting the convenience of OneDrive and SharePoint for accessing files from anywhere. They report that the 1TB cloud storage per user is generally sufficient, though some users desire more. Users find it easy to organize, share, and collaborate on documents, and they value the seamless integration with other Microsoft applications like Teams and Outlook. They also mention the security and reliability of the storage, though some note occasional policy changes can be disruptive. Of the 266 Microsoft 365 users who gave detailed accounts of their use of Document Storage, 97% rated this feature as important or highly important.

See related user reviews

“The One Drive feature of Microsoft allows me to keep track of document for all my clients and lets me access files no matter where I'm at.”
HF

Hylda F.

Consultant

“Office 365 does 1TB of cloud storage per person with the One Drive app. Enough to hold over 1 million Office documents, or 400,000 photos, or 200,000 songs.”
ME

Marco E.

Consultor Tributario Empresas


Calendar/Reminder system

Users report that Microsoft 365's Calendar/Reminder System is essential for staying organized. They appreciate the ability to set customizable reminders, schedule recurring meetings, and sync across devices. Reviewers find the integration with Outlook and other tools like Teams helpful for managing appointments and tasks. However, some users mention that group calendars can be challenging to access on mobile devices, and deeper integration with other productivity apps is desired for a more streamlined experience. Of the 111 Microsoft 365 users who gave detailed accounts of their use of Calendar/Reminder System, 96% rated this feature as important or highly important.

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“The Calendar/Reminder System is a great helper for busy marketing professionals. All you have to do is create an event, set reminders, and forget about it! This system will make sure you never forget another task, appointment, or event again.”
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Dayna T.

Director of Marketing & Communications

“I can't live without it. I can set it to how far in advance I will need a reminder right up to the time of the event. I can even set up recurring meetings and select the day of the week and time and then set my reminders.”
PC

Poncietta C.

BUSINESS SPECIALIST


Secure data storage

Reviewers indicate that Microsoft 365's Secure Data Storage is highly valued for its robust security measures, including encryption and two-factor authentication. They appreciate the ability to control access to documents and ensure data integrity. Users feel confident that their data is protected from unauthorized access and appreciate the regular updates to security capabilities. Some users note that while the standard security capabilities are strong, additional options like Defender for business provide even greater protection. Of the 121 Microsoft 365 users who gave detailed accounts of their use of Secure Data Storage, 93% rated this feature as important or highly important.

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“Secure data storage is a critical component of Microsoft 365. It helps protect data from unauthorized access, and ensures that data is only accessed by those who are authorized to do so. It also helps to protect the integrity of data by preventing unauthorized changes or modifications.”
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Osmond E.

Data Analyst

“The One Drive software allows us to store our data on the cloud and access it remotely from any devices and provides the best authentication mechanism like 2FA and also stores our data encrypted to keep the data of users secure.”
VA

Vishvam A.

Information Security


File sharing

Users find Microsoft 365's File Sharing capabilities very effective for collaboration. They highlight the ease of sharing documents through OneDrive, SharePoint, and Teams, with options to set permissions for viewing or editing. Reviewers appreciate the real-time updates and integration with other Microsoft applications, which streamline teamwork. Some users mention occasional difficulties with permission settings and sharing files outside the organization, but overall, they find the file sharing capabilities to be reliable and efficient. Of the 283 Microsoft 365 users who gave detailed accounts of their use of File Sharing, 93% rated this feature as important or highly important.

See related user reviews

“Users can share documents, spreadsheets, and presentations, granting specific permissions to view or edit. This eliminates the need to send large email attachments and ensures that everyone is working with the most up-to-date version of a document.”
VS

Vincenzo S.

Bid Manager

“File sharing in Microsoft 365 makes collaboration easier by allowing users to share documents with others, regardless of location quickly. It ensures real-time updates and smooth teamwork.”
WS

William S.

owner


Calendar management

Reviewers feel that Microsoft 365's Calendar Management is important for organizing schedules and managing appointments. They appreciate the ability to view multiple calendars, integrate with Outlook and Teams, and set reminders. Users report that the calendar helps them stay on top of meetings and deadlines, and they value the synchronization across devices. Some users mention that managing multiple default calendars can be cumbersome, and there is room for improvement in integrating calendar capabilities with other Microsoft tools. Of the 187 Microsoft 365 users who gave detailed accounts of their use of Calendar Management, 91% rated this feature as important or highly important.

See related user reviews

“Shows me all of my meetings throughout the day. I use teams and Outlook for calendar/meeting updates. I also enjoy being able to click on the teams/zoom link in the calendar as well as take notes for the meetings. ”
KN

Katherine N.

Event Registration

“Being able to manage and view multiple calendars for booking evaluation times and seeing everyone's availability is extremely important. Knowing that our team is on the same page and up to date on client appointments is the key to customer service.”
ND

Naveed D.

DriveABLE Coordinator, Cognitive Evaluator


Collaboration tools

Users report that Microsoft 365's Collaboration Tools are invaluable for teamwork. They highlight the real-time editing capabilities in applications like Word, Excel, and PowerPoint, and the seamless integration with Teams and SharePoint. Reviewers appreciate the ability to work on documents simultaneously with colleagues, track changes, and maintain version control. They find these tools essential for remote work and efficient project management, though some users mention occasional issues with internet connectivity affecting collaboration. Of the 180 Microsoft 365 users who gave detailed accounts of their use of Collaboration Tools, 87% rated this feature as important or highly important.

See related user reviews

“Google started the introduction of collaboration tools in documents, presentations and spreadsheets, and a few years ago it was better than MS Office's, but today I can surely say that collaborating in documents with the MS office suite is better than I could imagine, I love also how you can manage changes in documents and restore previous versions, accept or decline revisions, all of this when you're working with your coworkers at the samen time in the same document.”
FA

Francisco A.

Chief's Editor

“Working with coworkers without a need to meet them or physically take documents to their offices or evaluate and edit what they are working on, is a time saver. Collaboration tools have become the centre of effectively working from home in 2020-2021, with ability to work together remotely, edit, add data, finalise and store the work or projects securely using Collaboration tools.”
CN

Christian N.

Editor


All Microsoft 365 features

Features rating:

Image editing
Meeting management
File management
Productivity tools
Office suite
Document management
Inbox management
Email monitoring
Email management
Document generation
Two-Way audio & video
Search/Filter
Multiple projects
Scheduling
File transfer
Mobile access
Alerts/Notifications
Full text search
Document capture
Chat/Messaging
Offline access
Real-Time notifications
Archiving & retention
Presentation tools
To-Do list
Communication management
Data synchronization
Notes management
Task management
Reminders
Address book
Event management
Discussions/Forums
Contact management
Response management
Video conferencing
Brainstorming
Data visualization
Customizable templates
Activity tracking
Version control
Audit trail
Reporting/Analytics
Email templates
Conferencing
@mentions
Real-Time updates
Room booking
Commenting/Notes
Document automation
Two-Factor authentication
Video streaming
Video support
Templates
Team Calendars
Task progress tracking
Remote access/control
Multiple format support
Multi-Language
Live chat
Booking management
Appointment management

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Microsoft 365 pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Microsoft 365 Personal

9.99

Per month

Features included:

  • 1 TB Onedrive Cloud Storage to Back up Files & Photos
  • Android Phones & Tablets
  • Call
  • Excel
  • For PC
  • Ipad
  • Iphone
  • Mac
  • Microsoft Editor Advanced Writing Assistance
  • Microsoft Teams Premium Chat
  • Outlook Email & Calendar
  • & Planning App
  • Powerpoint
  • Ransomware File Recovery & Email Phishing Detection
  • Word

Microsoft 365 Family

12.99

Per month

Features included:

  • 1 TB Onedrive Cloud Storage to Back up Files & Photos
  • Android Phones & Tablets
  • Call
  • Excel
  • For PC
  • Ipad
  • Iphone
  • Mac
  • Microsoft Editor Advanced Writing Assistance
  • Microsoft Teams Premium Chat
  • Outlook Email & Calendar
  • & Planning App
  • Powerpoint
  • Premium Features in Microsoft Family Safety Mobile App
  • Ransomware File Recovery & Email Phishing Detection
  • Word

Microsoft 365 Business Basic

6

/user

Per month

Features included:

  • 1 TB of Cloud Storage
  • Anytime Phone and Web Support
  • Business-Class Email
  • Call
  • Chat
  • Meet up to 300 Attendees
  • Standard Security
  • Web and Mobile Versions of Office Apps

Microsoft 365 Apps for Business

8.25

/user

Per month

Features included:

  • 1 TB of Cloud Storage
  • Anytime Phone and Web Support
  • Desktop Versions of Office Apps With Premium Features
  • Standard Security

Microsoft 365 Business Standard

12.5

/user

Per month

Features included:

  • 1 TB of Cloud Storage
  • Anytime Phone and Web Support
  • Attendee Registration and Reporting Tools
  • Business-Class Email
  • Call
  • Chat
  • Desktop Versions of Office Apps With Premium Features
  • Easily Host Webinars
  • Manage Customer Appointments
  • Meet up to 300 Attendees
  • Standard Security
  • Web and Mobile Versions of Office Apps

Microsoft 365 Business Premium

22

/user

Per month

Features included:

  • Access on Ios
  • Android
  • Anytime Phone and Web Support
  • Data Protection
  • Microsoft Teams
  • Windows and Mac Devices

User opinions about Microsoft 365 price and value

Value for money rating:

Of 137 reviews that provide robust commentary on Microsoft 365's price and value, 60% mention it in a positive light.

Users think Microsoft 365 offers good value for money due to its comprehensive suite of applications and services, including Word, Excel, PowerPoint, Teams, and OneDrive, all available under a single subscription. Reviewers appreciate the regular updates and new features that come with the subscription model, which eliminates the need for costly one-time purchases and ensures they always have the latest tools. Some users say the ability to use the software across multiple devices without additional costs is a significant benefit. Reviewers indicate that the integration of various tools within one platform helps streamline business processes and reduce the need for multiple subscriptions from different vendors.

However, some users report that the subscription model can be expensive, especially for small businesses or individuals who may not fully utilize all the features. Some reviewers feel the pricing plans are complex and difficult to navigate, making it challenging to choose the right plan. They also mention that the cost can add up quickly if upgrades to higher-tier plans are needed. Some users say the reliance on internet connectivity and the lack of a one-time purchase option are drawbacks. Additionally, some reviewers find the cost of Microsoft 365 high compared to free alternatives like Google Docs, which offer similar basic functionalities.

, and

To see what individual users think of Microsoft 365's cost and value, check out the review excerpts below.

“Unlike the way in the past, we used to buy a one-time license for this products, Microsoft 365 offers a different way to access the same products in a plan that allows you to get all the latest features and updates in realtime.”
GO

George O.

Program Advisor

“This solution can provide so many different products and benefits into one subscription (an example could be Business Premium, which contains Emails, 1 TB OneDrive storage, Office desktop apps and even licensing line Azure P1 or Intune).”
LS

Lawrence S.

R&D Manager

“Pricing will always be the downfall of microsoft and the IT management of implementation getting burned by microsoft will always be a thing, and the pricing is ADHD with everything, it can range from $5 a user upwards to 55+ a user per month which doesn't include any storage prices in there as well.”
kc

kyle c.

Systems administrator

Microsoft 365 integrations (1,540)

Integrations rated by users

We looked at 13,988 user reviews to identify which products are mentioned as Microsoft 365 integrations and how users feel about them.

Integration rating: 4.6 (79)

Communication with other members of staff or other businesses has quickly become very important globally. Especially since the COVID pandemic lockdowns, most businesses have quickly realised this is a more efficient way to work.

Having Teams integrated makes it easy for us to schedule video meetings with our team. The video/audio quality of Teams seems lower than that of Zoom, though.

I have used Microsoft Teams in the past to collaborate with others and it is extremely helpful to manage projects and keep up with colleagues.

I use teams to have interviews, interactive meetings with my staff and clients. Especially during COVID, and I also attended classes online.

Chat (private/group) & meeting - I don't really like Teams meetings, but I do prefer the chat and sharing files feature.

Being able to send through meeting requests and have Teams automatically generate the online meeting is ideal.

This is arguably the most distinguishing feature of office based on current needs and ways of remote working

I did this to be able to have all I needed for editing work articles and productivity in one spot.

Tight integration supports meetings, chat, file sharing, and co-authoring within one workspace.

People either love or hate teams. Integration with existing UCaaS systems can be frustrating.

I schedule meetings on my Outlook calendar, which are then held within Microsoft Teams.

Saves on emails going back and forth and allows for meetings internal and external.

For clients who do not use zoom - or for other companies with shared clients

JH

Josh H.

Senior Support Engineer

1/13

Integration rating: 4.8 (101)

We use spreadsheets to keep track of everything from our affiliate links, client lists, products etc. Staying organized and having a spreadsheet to keep track of all our moving parts is a great way to keep track of everything we have and are doing.

The main app I use for calculations and spreadsheets. I also share many documents with clients and coworkers for business purposes or family for personal affairs.

One of the most common apps after MS Word and also one of the most used too. Allows you to create, edit, share, collaborate on one spreadsheet.

Normally used for creating spreadsheets, but in reality, there is so much more you can accomplish in excel that goes unnoticed.

Come on. Everybody knows Excel. it's basically an industry standard. If you're doing spreadsheets, please.

An essential application for anyone who is creating or using spreadsheets on the Microsoft 365 platform.

I've had several important Excel files saved for my work, which have proven helpful for my productivity.

To collaborate and do follow-ups on team management and leave of absences and staff management.

No one wants to waste time fixing errors or correcting font and spacing. Very annoying!!

Collaborating with other users within Excel is the outstanding feature here.

RH

Rosie H.

Owner/Lead Designer

1/10

Integration rating: 4.9 (92)

Correspondence in today's world has grown in so many areas that printed documents are not nearly used as much. But having a standard word processing software is vital to connecting, clarifying, and retaining everything that needs to be known or get done in the business world.

This integration is how we create documents. The ability to then save these documents as a PDF is vital for when we are sending documents that we prefer not be altered by the clients. It is a less expensive option than most PDF creating software.

Like I was saying about Excel it's an industry standard. Everybody uses it with fewer on the Microsoft operating system. It's been around for over 2530 years. So that's all. I gotta say about that..

Use all the time, easy to create a number of documents and has formatting functions/ templates to make specific types of documents.

Microsoft Word is a well established method of creating documents which can then be stored in the cloud with Microsoft OneDrive

My main text processor. I save my documents on Onedrive to be able to work from an iPad or iPhone everywhere I need it.

I liked it better when there were less default save-to spaces and the computer would just remember what I did last time.

Seamless editing, sharing, and co-authoring improve productivity and document workflows.

An essential application for word processing on the Microsoft 365 platform.

Where would we be without it!? Being able to integrate it has been crucial.

MJ

Mary J.

System Analyst, AR, Legal Filings, Administrative

1/10

Integration rating: 4.8 (74)

Sharing information in many different styles is important on many levels. Training, or reporting needs graphs, images, documentation, financial figures and all types of examples. Whether to train to employees to the best of their abilities or for a company to make major decisions.

I used this for a long time, and we still do but design choices are limited, so we have started using other software like Canva to make the designed presentations and then uploading the completed versions to PowerPoint. SO it is not critical for us but we do still use it.

I make a lot of PPt presentations for a show I host and, just like with Word, I store all my Powerpoint documents online on OneDrive to be able to use them on my laptop, iPad or even Phone.

This application does not need any extra talking. I think every modern person who finished school not long time ago can only thank this application for leading them through studies.

Presentation‘s are a dream to organise, PowerPoint always has been the top piece of software in its class for getting your message across xduribg your presentation

Still, after all these years, there isn't a better presentation software on the planet.

Excellent presentation, slide-show app. Although there are plenty of alternatives now.

Collaborating with other users within PowerPoint is the outstanding feature here.

PowerPoint is also a very helpful software to have in conjunction with 365.

We use many of the files in OneDrive to create our PowerPoint Presentations

MJ

Mary J.

System Analyst, AR, Legal Filings, Administrative

1/10
OneDrive logo
OneDrive

Integration rating: 4.8 (71)

I use my OneDrive to store absolutely everything on my computer into the cloud. I did not mean to buy a computer that had quite as much memory as the one that I do, because most of that is on the shared Drive instead of on my local network.

Back up in our world today is critical. There is so much documentation created, needed, and used. We don't need lost information.

OneDrive allows me to sync files from my local machine to the Office 365 cloud and vice-versa. It makes file management easier.

All the user's backups are inside their own account, in case of a hardware failure, we have anything on cloud to be restored.

This lets me work across multiple devices and offline when I need to - crucial for our site teams.

To be able to work in multiples places on multiple devices and retrieve docs, etc.

I rather have google drive. It always seem you need to pay to use the Onedrive

My files are securely saved. Computer crashes do not affect my work progress.

We use it to store and share documents of great importance between sectors.

Ability to store company wide documents online is important to our business.

HV

Hogan V.

Law student

1/10

Integration rating: 4.8 (97)

I use this app to add in my server based emails and this is where I check them and send emails from rather than having to login to the server. It is really easy to add the accounts on there so it is my go to.

Having this integration does make things easier and more efficient. We have had some trouble with certain mail going to spam in Outlook that didn't before.

Single platform, I can open documents directly from Outlook into any of the other items provided as part of the 365 package.

Because its kinda the point, and the whole 365 is just another pointless hoop to jump through on my way to checking email.

Using it from a collaboration standpoint I can only see calendars for my team. It's not that useful/helpful.

This is how I communicate the most with potential employers, colleges and other agencies for my clients.

While I use Apple Mail typically, when I've used Outlook on 365, it's been seamless.

Syncing with the Outlook desktop & mobile clients is essential for daily use.

RH

Rosie H.

Owner/Lead Designer

1/8

Integration rating: 4.6 (49)

I just started using OneNote for the first time this semester and thought it was okay. But when I started getting closer to exams and learning some of the shortcuts, it's very quickly became my information hub. I am going through every class each semester and finding the most important testable bits of information and keeping it together. That way when I have to study for the bar exam in a year and a half I already have all of my necessary folders in an extremely neat and organized fashion. Also, it has amazing features like pressing Prince on an internet story and she's using OneNote as the printer oh, it prints it directly to the tab where I am trying to keep the information. I mean wow! What a time-saver!

Note, it's just something if you need to put some ideas on the paper or whatever It's not an essential. and quite frankly, there are plenty of other products out there..

It is vital that OneNote be integrated into Suite 365 itself because it is a tool for collecting data and ideas in work meetings

This is a bit of a difficult app for me to use, I can not get the formatting to work and always seems to look messy

Brilliant, never forget another thing by using OneNote I use it for scheduling a large part of my life

For collaboration with teams, allowing to share notes from meetings with others

HV

Hogan V.

Law student

1/6

Integration rating: 4.6 (59)

I personally think that Google is doing better here. This level of document control may be necessary for medium to large enterprises, but it can only be confusing and over-burdened for small businesses.

SharePoint in conjunction with the rest of the 365 suite is a game changer in terms of business data management for all businesses looking to go cloud based.

It is a powerful collaboration tool, teams are working from each side of the world without problems in sharing the same files.

Microsoft SharePoint is a staple for sharing many items via one central source to my audience.

Accessing and saving files to a secure location quickly is vital to long turn business.

SM

Shaun M.

Accountant

1/5

Integration rating: 4.8 (18)

We use this to manage staff attendance and overall management of a incident-issue. it's critical to share information as our teams manage specfic roles and add info separately.

I quite like using this app, but again, I found it hard to collaborate and sync across all applicable applications.

Works better than I originally thought, plan projects down to the finish detail and edit whenever you want

This has helped streamline so many processes, it's become a daily aspect of the business.

DM

David M.

Director of People and culture

1/4

Integration rating: 4.4 (16)

We use this to schedule appointments with clients that make the request via email. SO rather than having to go to a separate piece of software we can simply add a meeting to the thread, change the details and have it setup. And since there is also a zoom integration we can schedule virtual meetings with ease.

I book all my classes, appointments, and one on one time with my clients and other agencies through here.

RH

Rosie H.

Owner/Lead Designer

1/2

Integration rating: 4.2 (5)

It is very helpful to be able to schedule the Zoom meeting straight from the Outlook calendar.

Connecting Zoom with my Outlook calendar makes scheduling meetings so much easier.

GG

Glynis G.

School Outreach Manager

1/2
Visio logo
Visio

Integration rating: 5.0 (2)

I use Visio as part of the Microsoft 365 platform to create various maps or visualize pathways for work projects. It is comparable to Lucidcharts or maybe a lite Adobe Illustrator.

Many of the org charts are private-confidential so I don't share. For my staff when they do their org charts, they share them but I don't need to add to them.

Verified reviewer profile picture

Anonymous R.

Business Intelligence Analyst

1/2

Integration rating: 4.3 (3)

It has its own cloud storage system but most users still maintain a separate system

Tk

Tim k.

PM

Exclaimer logo
Exclaimer

Integration rating: 4.5 (2)

Being able to automatically have a central signature deployed is very important to our brand

Verified reviewer profile picture

Lucas B.

Director

Thryv logo
Thryv

Integration rating: 4.0 (1)

Calendar syncing is very important for me. Seems to do a great job, but 2-way syncing is going to be even better once Thryv implements it. Very pleased.

JW

John W.

Owner

Integration rating: 5.0 (1)

It enables real-time analytics, dashboards, and reporting right within Excel, Teams, and SharePoint.

AS

Ayobami S.

MIS Specialist

Egnyte logo
Egnyte

Integration rating: 5.0 (1)

It is the only thing that has allowed us to salvage the integrity of Microsoft File Storage

JC

Joseph C.

Operations Manager

Microsoft 365 customer support

What do users say about Microsoft 365 customer support?

Customer support rating:

We analyzed 135 verified user reviews to identify positive and negative aspects of Microsoft 365 customer support.

A portion of users highlight that Microsoft 365 support is responsive and persists until issues are fully resolved.

Multiple users appreciate the professionalism and efficiency of support agents, noting quick follow-ups after submitting tickets.

A fair number of users report that reaching customer support can be time-consuming, with long wait times and slow responses.

Multiple users mention inconsistent support quality, frequent transfers between agents, and difficulty getting complex issues resolved.

Support options

Faqs/forum
Knowledge base
24/7 (live rep)
Phone support
Email/help desk
Chat

Training options

Videos

To see what individual users say about Microsoft 365's customer support, check out the review snippets below.

“This software allows you to single handily manage an entire business with ease and if you can't fix something you can contact their support which will literally try everything to resolve the issue.”

MR

Michael R.

RSC Engineer 1

“Microsoft is excellent in its support for office 365 and whenever I have needs to call on them, they have always responded and even for clients I cannot go to, the support from Microsoft sometimes mean that my input is not even needed to overcome their complaints.”

Verified reviewer profile picture

deba o.

IT Support executive

“I have had issues with the subscription service in the past and when contacting support I have found it can be a lengthy and time consuming process to get a response needed to remedy the situation.”

Verified reviewer profile picture

Alex E.

Student

Microsoft 365 FAQs

Q. What type of pricing plans does Microsoft 365 offer?

Microsoft 365 has the following pricing plans:
Starting from: $6.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. What is Microsoft 365 used for?

Microsoft 365, formerly Office 365, is a cloud collaboration tool that provides a private and secure space to store, share and edit files and documents, to connect dispersed teams using shared calendars, messaging and conferencing tools, and to improve your brand experience using branded emails and online websites. The business class email provided by Microsoft 365 allows for 50 GB of storage per user and the ability to send messages of up to 25 MB. This enables you to send images within emails and to apply custom formatting. You can customize your inbox rules and notifications, and update your calendar and to-do list, to help prioritize tasks. Communicate with colleagues more effectively with online availability statuses to instigate online chat, instant messaging tools and one-to-one, or one-to-many voice and video calling. Microsoft 365 provides collaboration and knowledge sharing tools for both internal and external purposes. You can allow external project stakeholders and clients to access documents, and create project-specific mailboxes and websites for specific teams, complete with automatic policies and rights protection. You can also use Microsoft 365 to build blogs and wikis for further knowledge sharing, as well as assigning tasks to team members and tracking tasks on a timeline. Enterprise plans for Microsoft 365 provide social networking tools to further enhance communication and collaboration.


Q. What are the benefits of using Microsoft 365?

  • Take email and calendar on business trips, with access from your computer or mobile device.

  • Create an attractive website with no special skills required. Easy-to-use online tools will do the job for you.

  • Save documents in the cloud and edit them from anywhere.

  • Respond to comments and status updates made by partners, colleagues or customers. Store and organize important documents with 1TB of storage per user.

  • Use a computer for video calls and to conduct online meetings, or connect with your co-workers through instant messaging.

    With native iOS and Android apps available for Word, Excel, Powerpoint, Outlook, OneNote, OneDrive, Skype for Business, and Microsoft Teams, Microsoft 365 helps you to be productive on the go.


  • Q. Who are the typical users of Microsoft 365?

    Microsoft 365 has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Microsoft 365 support?

    Microsoft 365 supports the following languages:
    Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Latin


    Q. Does Microsoft 365 support mobile devices?

    Microsoft 365 supports the following devices:
    Android, iPad, iPhone


    Q. Does Microsoft 365 offer an API?

    No, Microsoft 365 does not have an API available.


    Q. What other apps does Microsoft 365 integrate with?

    Microsoft 365 integrates with the following applications:
    Microsoft SharePoint, Microsoft Outlook, Microsoft OneNote, Microsoft PowerPoint, Microsoft Planner, Microsoft Bookings, OneDrive, Google Drive, Zoom Workplace, Microsoft Teams, Microsoft Word, Microsoft Excel


    Q. What level of support does Microsoft 365 offer?

    Microsoft 365 offers the following support options:
    FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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