ChurnZero Pricing Plan & Cost Guide

ChurnZero

Customer engagement & retention for subscription businesses

4.77/5 (103 reviews)

ChurnZero Pricing

Pricing model: Subscription

Contact ChurnZero directly for accurate pricing information.

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ChurnZero Pricing Reviews

Pros

  • ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.Thomas S.Read the full review
  • Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.Jordan S.Read the full review
  • The CSM we have been assigned to is great, and is always very responsive when I have a question. CZ has certainly given us a glimpse into our customers that we did not have before.Craig P.Read the full review

Cons

  • The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations.Verified ReviewerRead the full review
  • There's nothing I can say that I outright dislike about ChurnZero, just 'wish-list' types of things that come up.Eric W.Read the full review
  • Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.Craig P.Read the full review
98%
recommended this to a friend or a colleague

6 reviewers had the following to say about ChurnZero's pricing:

Beatriz d.

Great segmentation

Used daily for 1-2 years
Reviewed 2021-07-15
Review Source: Capterra

Even with some hiccups, I believe ChurnZero has helped us a lot to understand the best way to look at Customer Success in our company and how to better apply it with the information we have.

Pros
Chunzero is a funcional, relatively easy to learn and implement software if you use other softwares with native integration like Salesforce. Churnzero can also do great segmetation with all the information it has, and we can be really creative with how it works and can do. We use a lot of the segments to create presentation and reports to the company's manegament and higher ups.

Cons
Unfortunatelly it is not a cheap product, and it has some limitations. Some segments are not that easy to do or to export, for example, when checking the responses to a survey, you can see in the survey area all the answers, when answerd, the answer itself, how many times that person answers (if the survey is recurrent) etc, and from there you can extract the segment manually. But it is not possible to extrat all the info automaticly via "live export" like other kinds of segments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Daniel S.

Great platform to automate & track Success

Used daily for less than 6 months
Reviewed 2018-07-06
Review Source: Capterra

We have a platform for our Success team that goes above & beyond what a traditional CRM could offer. It's critical to have software that's tailored to our team's needs, and ChurnZero meets those needs.

Pros
They are completely focused on automating Customer Success. Extremely valuable for tech-touch clients and easy onboarding, while still remaining an excellent platform for your team to live in and monitor/track higher value clients.

Cons
Not much! Could have more custom reports with graph options, and the email editor is somewhat minimalist, but it's hard to find negatives to the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Winnie I.

Great CS platform for SaaS businesses

Used daily for 6-12 months
Reviewed 2017-10-30
Review Source: Capterra

- Increased visibility on usage stats - Better understanding of which clients are high/medium/low risk of churning (good for our CS team) - Knowledge of which features of our SaaS platform are used most widely (drives more R & D and good info for our product teams) - Smoother annual renewal process (good for our sales teams) - Improved and consistent communication and setting up plays - Understanding our various segments and the activities we see among them

Pros
Implementing ChurnZero has been one of the highlights of our year. It is a great feeling knowing we are proactively able to monitor client health and manage renewals appropriately. We used to track activities and usage internally but it was a much more manual process. ChurnZero's platform and sleek UX is easy to use and navigate. Reports, dashboards, and key metrics are easy to understand and digest and enable our teams to take actionable steps. In less than 6 months, we were able to not only fully implement ChurnZero but have data and analysis in time for our annual user conference in October. Our enterprise clients were thrilled with our new usage stats we were able to provide to them...definitely made us look great!

Cons
While there are options to tailor/customize certain elements (like segmentation, churn score, etc) there is still opportunity to allow further tailoring of the site and features. For example, tailoring notifications is great but having the ability to remove tags would be beneficial. Being able to see what browser our end users are using while in our platform would also be helpful because many of our customer troubleshooting begins with us identifying whether they are using browsers that are too old or are no longer being supported. ChurnZero has been good so far at listening to us and accepting feedback and helping us with implementation. I have no doubt they have good product roadmap plans and will incorporate elements as more and more of their customers suggest improvements. ChurnZero is also a very robust system and we have it integrated not only with our SaaS platform but also with Salesforce so fully implementing everything took longer than expected (~3 months). This was mainly due to our internal resources having the time to work with the implementation team (not ChurnZero's fault) but I wish we had more of a heads up prior to rolling out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anthony E.

Intuitive platform coupled with great support

Used weekly for less than 6 months
Reviewed 2018-05-29
Review Source: Capterra

Pros
Understanding user behavior in an effort to prevent Churn is a big task that comes with a lot of moving parts. Churn Zero does a great job of helping you get up and running, but knows this is not a "set it and forget it" effort. They've been prepared to help us become more effective with the tool and bring a high level of expertise. The software is really flexible in making sure you see only what matters most to you, while giving you the ability to automate bulk actions easily.

Cons
The learning curve can be steep. The software works really well but the nuances of your organizational data came cause some challenges as you try to get up to speed. Their CSMs help make this transition a little less painful but it all takes time. The software can do so much, you have to really govern yourself to get value right away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Chinasa D.

Churnzero provides insight into Customer use and patterns that are complete gamechangers!

Used daily for 1-2 years
Reviewed 2017-10-30
Review Source: Capterra

Provides visibility on client use of our software. Helps identify possible gaps in use, where I can step in as the account manager to not only help our clients fully utilize our tools, but also show the value for clients to add on features that may not be currently in their system in order to make their day to day jobs easier.

Pros
Tool provides the great insight! This tool is like having a cheat sheet on how our clients engage with our software. Most clients have a million tasks they have to deal with, instead of trying to gauge client use through asking, this provides tangible and reportable data on client usage.

Cons
Still waiting on in app messaging. I know this already on the roadmap, and available for a lot of other users, I am really just anxious to go live company wide over here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alex G.

Easily check the health of your customers and identify red flags.

Used daily for 1-2 years
Reviewed 2017-08-01
Review Source: Capterra

We're helping provide more customers with greater value by looking at their activity through ChurnZero before having conversations to see usage data and figure out who isn't getting the full use out of the platform and may need additional help. ChurnZero helps me address problems that I otherwise wouldn't have been able to see. Having the quick insight into usage data helps me know which clients I need to contact and address an issue with, which helps me save revenue or build a more accurate forecast.

Pros
Before we had ChurnZero, I used to have to generate more than one usage report per account to get any important usage information about an account. Now I can just login to ChurnZero and see usage data for any account with a couple clicks. Also, it has a dashboard that easily identifies which accounts are "red flags" and I should re-engage in conversation to FIGHT CHURN!

Cons
We were fortunate enough to have onsite training, but for users who don't get that experience, they might be intimidated by all of the functionality that the system has to offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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