ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.
Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.
The CSM we have been assigned to is great, and is always very responsive when I have a question. CZ has certainly given us a glimpse into our customers that we did not have before.
The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations.
There's nothing I can say that I outright dislike about ChurnZero, just 'wish-list' types of things that come up.
Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.