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Freshsales
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Sales management solution
Table of Contents
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Freshsales - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
Freshsales overview
Based on 620 verified user reviews
What is Freshsales?
Freshsales is a CRM program offering key features such as contact database, contact management, and lead management, among others.
Who uses Freshsales?
By industry, Freshsales reviewers are most commonly professionals in information technology and services (17%). The most frequent use case for Freshsales cited by reviewers is CRM (71% of reviewers).
What do users say about Freshsales pricing?
Most reviewers indicate that Freshsales provides good value for money, with affordable pricing and flexible plans that suit various business needs. However, some users report that higher-tier plans are costly and the free plan lacks essential features.
What are the most popular integrations for Freshsales?
The Freshsales integration most frequently cited by reviewers is Gmail, an email management product rated 4.0 out of 5 for its integration with Freshsales.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Coordination
Prioritization
Accessibility
Reliability
Synchronization
Insights
Freshsales’s user interface
Freshsales pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about Freshsales?
Users say Freshsales streamlines sales and lead management, offering intuitive tools for tracking pipelines, automating tasks, and organizing customer data. They appreciate its affordable pricing, customizable features, and seamless integration with other Freshworks products, which help teams collaborate and stay productive. They find the email integration, contact management, and mobile access especially useful for daily operations.
Reviewers indicate the platform is easy to use and quick to set up, even for those new to CRM systems. They note some limitations, such as advanced features being locked behind higher-priced plans and occasional integration or interface issues.
Select to learn more
Who uses Freshsales?
Based on 620 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Freshsales's key features
GetApp's analysis of 48 verified user reviews collected between August 2021 and August 2024 identifies Freshsales' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Freshsales' Contact Database for its customization options, allowing them to create lists based on geographies or industries. They find it user-friendly and highlight the ease of searching for contacts using various filters. Users report the ability to store unlimited contacts and track email interactions. They value the robust database for storing historical data and important client details. However, some users mention difficulties with adding, changing, and exporting contacts, and suggest improvements for auto-enrichment capabilities. Of the 20 Freshsales users who gave detailed accounts of their use of Contact Database, 100% rated this feature as important or highly important.
Nikhil V.
Business Development Manager
Tanmayu V.
Business Development Manager
Reviewers indicate that Freshsales' Contact Management helps gather all contact information in one place, aiding in reporting and analysis. They find it easy to manage and customize contacts, update stages, and add team members. Users appreciate the ability to handle duplicate contacts, manage cold and invalid contacts, and communicate effectively. They mention the need for improvements like a kanban view and better integration with WhatsApp. Overall, users value the ease of editing, searching, and creating contacts. Of the 22 Freshsales users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.
See related user reviews
SooHoon C.
Co-Founder
Melvin D.
Business Development Specialist
Users report that Freshsales' Lead Management is vital for prioritizing high-potential leads through scoring and automating follow-ups. They find it efficient for adding and importing leads, tracking interactions, and updating details in real-time. Reviewers appreciate the ability to add activities, notes, reminders, and create deals on leads. They highlight the tool's role in improving conversion rates and managing the sales pipeline. Some users mention the need for additional tools to track leads in the pre-deal stage. Of the 18 Freshsales users who gave detailed accounts of their use of Lead Management, 94% rated this feature as important or highly important.
See related user reviews
Jayanth R.
Project Manager
Anuj P.
Digital Marketing
All Freshsales features
Features rating:
Freshsales awards
Freshsales alternatives
Freshsales
Starting from
11
/user
Per month
Salesforce Sales Cloud
Starting from
25
Per month
LeadSquared
Starting from
No pricing info
BoldTrail
Starting from
No pricing info
Freshsales pricing
Pricing plans
Pricing details:
User opinions about Freshsales price and value
Value for money rating:
Of 93 reviews that provide robust commentary on Freshsales's price and value, 74% mention it in a positive light.
Most reviewers indicate that Freshsales offers good value for money, highlighting its competitive and affordable pricing structure. They appreciate the comprehensive set of features included in the various pricing plans, which cater to different business sizes and needs. Users think the availability of a free version and a 21-day free trial without requiring a credit card is beneficial for testing the product. They find the product cost-effective, especially when compared to more expensive alternatives like Salesforce, and value the ability to scale as their business grows. Some users say the pricing plans are well-balanced and appreciate the option to add components as needed.
However, some reviewers feel that the subscription-based model can become expensive, particularly for businesses with multiple users. They report that the free plan is limited and lacks essential functionalities. Some users mention that higher-tier plans are costly and may not offer sufficient customization options. A few reviewers express dissatisfaction with the overall cost, stating that it does not justify the value provided, and some have encountered issues with bugs and unmet promises, leading to frustration and regret over their purchase.
, and
To see what individual users think of Freshsales's cost and value, check out the review excerpts below.
Freshsales integrations (149)
Integrations rated by users
We looked at 620 user reviews to identify which products are mentioned as Freshsales integrations and how users feel about them.
Integration rating: 4.1 (7)
“Your CRM is perfect for Administrators while Freshdesk has been instrumental in providing organization and tracking of tickets for our support team.”
Susan T.
Customer Experience Manager
Integration rating: 5.0 (3)
“Arranging and automating appointments within the crm instead of having to again, go to emails and other software to organise meets. ”
Kharn D.
Managing Director
Integration rating: 3.0 (2)
“It was only one-way syncing which is terrible for our sales team and back office team.”
Ashli R.
Operations Director
Integration rating: 4.0 (4)
Integration rating: 4.0 (3)
Integration rating: 3.7 (3)
Integration rating: 4.7 (3)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Freshsales customer support
What do users say about Freshsales customer support?
Customer support rating:
We analyzed 38 verified user reviews to identify positive and negative aspects of Freshsales customer support.
A significant portion of users highlight Freshsales support as responsive, knowledgeable, and patient when resolving issues.
A number of users appreciate the immediate assistance and helpful guidance provided, even during live product use.
A minority of users report slow response times, unresolved issues, and dissatisfaction with the overall quality of support.
Support options
Training options
To see what individual users say about Freshsales's customer support, check out the review snippets below.
“If you need any help, their tech support is very patient and knowledgeable. And there seem to be ongoing enhancements to the product, so the functionality gets better and more robust.”
Brendan M.
Managing Director
“I only used help from your online support and I have to say, that your online support is amazing, responsive and very helpful.”
Jacob G.
Customer Service/Sales
Freshsales FAQs
Freshsales has the following pricing plans:
Starting from: $11.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What is Freshsales used for?
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion. Freshsales enables enterprises to define custom rules to automate leads assignment and create and handle marketing campaigns to engage with the target audience. Administrators can categorize contacts’ data using custom criteria, assign leads to teams based on skills or tasks, and update holidays to automatically transfer calls. It also offers other features such as customizable email templates, activity timelines, a built-in phone dialer, product catalog management, and more. Freshsales lets teams establish custom workflows to automate recurring tasks using event-based triggers and run chat campaigns to interact with the customers. It also supports integration with various third-party applications like QuickBooks, PandaDoc, DocuSign, Xero, and more.
Q. Who are the typical users of Freshsales?
Freshsales has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Freshsales support?
Freshsales supports the following languages:
Chinese (Traditional), Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish
Q. Does Freshsales support mobile devices?
Freshsales supports the following devices:
Android, iPad, iPhone
Q. Does Freshsales offer an API?
Yes, Freshsales has an API available for use.
Q. What other apps does Freshsales integrate with?
Freshsales integrates with the following applications:
Calendly, Zapier, QuickBooks Online Advanced, Gmail, Segment, Docusign, Google Workspace, Trello, Freshdesk, Freshchat, Slack, Microsoft 365, Meta for Business, QuickBooks Online, Google Calendar, Mailchimp, Asana, PandaDoc, Xero, HubSpot CRM
Q. What level of support does Freshsales offer?
Freshsales offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base
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