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Insightly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Insightly is the modern, affordable CRM that teams love.
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Insightly - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Insightly overview
Based on 654 verified user reviews
What is Insightly?
Insightly is a CRM program offering key features such as contact management and a contact database, among others.
Who uses Insightly?
Reviews for Insightly come from a wide variety of industries, including Marketing and Advertising (10% of reviewers), Management Consulting (7%), and Computer Software (7%). The most frequent use case for Insightly cited by reviewers is CRM (60% of reviewers).
What do users say about Insightly pricing?
Some users report that Insightly offers good value for money, especially for startups, and they appreciate the robust free version. However, some reviewers feel the pricing structure is confusing and expensive, with key features locked behind higher-priced plans.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Simplicity
Suitability
Connectivity
Responsiveness
Correspondence
Analytics
Insightly’s user interface
Insightly pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
3.9
Ease of use
4.0
Customer support
3.8
Reviews sentiment
What do users say about Insightly?
Users say Insightly is a practical CRM for small businesses, offering easy contact management, project tracking, and useful integrations with tools like Gmail and QuickBooks. They find its email integration and sales management features help streamline communication and organize workflows, while its intuitive interface makes daily tasks easier for most teams.
Reviewers indicate that Insightly’s pricing can become expensive as needs grow, and some feel advanced features are limited or slow to release. They report mixed experiences with customer support, noting delays and limited access, and mention occasional usability issues, especially with onboarding and managing larger databases.
Select to learn more
Who uses Insightly?
Based on 654 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Insightly's key features
GetApp's analysis of 62 verified user reviews collected between July 2021 and January 2025 identifies Insightly's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Insightly's contact management capabilities. They report that it allows them to easily manage and organize large numbers of contacts, update existing contacts with minimal hassle, and create clear reports. Users find it useful for monitoring interactions with clients across different projects and for sorting and assigning contacts to leads, opportunities, tasks, and projects. They highlight the ease of customization and user-friendly interface, though some mention occasional lag and the need for better search functionalities. Of the 21 Insightly users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.
John R.
Energy Consultant
Anurag T.
Technical Support Specialist
Reviewers highlight Insightly's contact database capabilities, noting that it helps them keep track of all clients and their contact information. They appreciate the seamless syncing with Google and the ability to link records and report on all facets of contact and organization data. Users find it easy to fill out new accounts, set up custom fields, and use tags to categorize contacts. They value having a centralized place to store and update contact information, although some suggest improvements in search functionalities. Of the 26 Insightly users who gave detailed accounts of their use of Contact Database, 92% rated this feature as important or highly important.
See related user reviews
Wil D.
Owner and Chief Creative Designer
Jim V.
VP Sales and Marketing
All Insightly features
Features rating:
Insightly awards
Insightly alternatives
Insightly
Starting from
29
/user
Per month
NetSuite
Starting from
No pricing info
Less Annoying CRM
Starting from
15
Per month
Zendesk Suite
Starting from
39
Per month
Insightly pricing
Pricing plans
Pricing details:
User opinions about Insightly price and value
Value for money rating:
Of 113 reviews that provide robust commentary on Insightly's price and value, 63% mention it in a positive light.
Some users report that Insightly offers good value for money, especially for startups and small businesses. They appreciate the availability of a free version, which includes essential CRM functionalities like Contacts, Leads, Email, Tasks, Opportunities, Organizations, and Projects. Reviewers indicate that the free version is robust and not just a stripped-down trial, making it suitable for small teams or individuals. Users think the tiered pricing allows businesses to scale their investment as they grow, and they find the pricing plans fair and cost-effective compared to other CRMs. Some users say the integration with other programs and apps adds to its value.
However, some reviewers feel that the pricing structure can be confusing and sometimes expensive, especially for medium-sized businesses. They find that certain features are only available in higher-priced plans, which can be a drawback. Some users say the free version is limited and lacks customer support, pushing them towards paid plans. Reviewers indicate that the cost of upgrading can be high, and some feel they do not get enough value for the price paid. Users think the lack of a refund policy and additional charges for setup and training can be frustrating.
, and
To see what individual users think of Insightly's cost and value, check out the review excerpts below.
Richard H.
Data Scientist
Dave R.
Insightly integrations (263)
Integrations rated by users
We looked at 654 user reviews to identify which products are mentioned as Insightly integrations and how users feel about them.
Integration rating: 4.0 (3)
“We use PandaDoc as our third party e-signature service and it's very effective in helping us get customers to sign important documents. The functionality in Insightly almost always works very smoothly.”
Dallin K.
Incentives Coordinator
Integration rating: 5.0 (1)
“Since I use a Pixel phone and everything is integrated into the Google ecosystem, being able to sync with Google contacts was a necessity.”
Wil D.
Owner and Chief Creative Designer
Integration rating: 5.0 (1)
“Zapier allows us to pull in information and pull out information from third party platforms we utilize. It would be extremely difficult to fully use Insightly for our use case without it. Insightly does offer a similar service called Appconnect, but it is not included in our product.”
Anonymous R.
Chief of Staff
Integration rating: 3.0 (1)
“We use Insightly to raise draft invoices as part of our workflow. The integration could be much more comprehensive but is quite limited.”
Andrew E.
Managing Director
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 1.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Insightly customer support
What do users say about Insightly customer support?
Customer support rating:
We analyzed 73 verified user reviews to identify positive and negative aspects of Insightly customer support.
A small group of reviewers highlight quick, knowledgeable, and responsive customer support that resolves issues efficiently.
The majority of users report slow response times and difficulty reaching support, especially for technical or urgent issues.
Widespread user sentiment notes lack of live chat or direct phone support, making it hard to get immediate assistance.
A significant portion of users feel support is unhelpful, often redirecting to articles or upselling instead of resolving problems.
Support options
Training options
To see what individual users say about Insightly's customer support, check out the review snippets below.
“Wonderful customer support, always reach a live human knowledgable about the product That can solve issues and help us tailor the tools to meet our needs.”
Patrick p.
CEO
“There is no number to call, and if you need help you can only speak with a general customer support member by scheduling a call, and only after expressing dissatisfaction, you are never put in touch with the technical team.”
Elysha S.
Admissions Manager
“Overall, I found lots of small issues and bugs, and when I reached out to customer support, I had significant delays in the response time.”
Emmett A.
Owner
Insightly FAQs
Insightly has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What is Insightly used for?
Insightly is the modern, affordable CRM that teams love. It’s easy to use, simple to customize, and scales with companies as they grow, solving common pain points that legacy CRMs can't. Insightly helps teams build and convert sales pipeline, increase productivity, and build lasting customer relationships. Powerful in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly is trusted by more than a million users worldwide.
Q. What are the benefits of using Insightly?
Build and Convert Sales Pipeline
Convert quality leads to opportunities, actively manage every step from opportunity to close, and grow your business faster than ever.
Increase Productivity
By supporting intuitive, automated, and scalable processes, teams are empowered to close deals and deliver services faster and more efficiently.
Build Lasting Customer Relationships
Show customers and prospects you know them by capturing the right information about every interaction and using your data to deliver great experiences.
Q. Who are the typical users of Insightly?
Insightly has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Insightly support?
Insightly supports the following languages:
English, French, Portuguese, Spanish
Q. Does Insightly support mobile devices?
Insightly supports the following devices:
Android, iPad, iPhone
Q. Does Insightly offer an API?
Yes, Insightly has an API available for use.
Q. What other apps does Insightly integrate with?
Insightly integrates with the following applications:
Wufoo, Constant Contact, Groove, Google Forms, CallRail, Microsoft Outlook, YouCanBook.me, Todoist, Aircall, Process Street, Dropbox Business, Bidsketch, Quotient, Zoho CRM, TimeCamp, Campaign Monitor by Marigold, FullContact, Robly, ActiveCampaign, Formstack Forms, MailerLite, MailUp, Everhour, 123FormBuilder, Kantata, Teamwork.com, Zapier, Recurly, Gmail, Setmore, Mojo Helpdesk, Myphoner, Docusign, OneDrive, Google Workspace, OmniFocus, Cyclr, Benchmark Email, Trello, Google Drive, Box, Zoho Books, OnceHub, Outreach, FreshBooks, PersistIQ, Teamwork Desk, dotloop, BookingSync, DirectIQ Email Marketing, ActiveDEMAND, Acuity Scheduling, Kanban Tool, Portfolio Manager, Brevo, Contactually, Gravity Forms, Help Scout, Stripe, Jotform, Salesforce Marketing Cloud Account Engagement, SugarCRM, SendGrid, Slack, Google Contacts, Toodledo, Microsoft 365, Typeform, Dotdigital, Proposify, Drip, noCRM, Front, GetResponse, ConnectWise PSA, ServiceM8, AnyMeeting, Zendesk Sell, Meta for Business, SupportBee, QuickBooks Online, Clio, Reply, Wave, Toky, Keap, Chargebee, Hubstaff, Google Calendar, Kixie PowerCall, Mad Mimi, Direct Mail, Kustomer, Mailchimp, Emma by Marigold, Ignition, Proposable, Marketo Engage, Asana, Microsoft Power BI, Podio, Slemma, FreeAgent, PandaDoc, Wishpond, Xero, Pure Chat, HubSpot CRM, Evernote Teams, Lead Liaison, Dasheroo, Intercom, Membrain, Operations Hub, Zoho Invoice, EZ Texting, Shopify, Zendesk Suite
Q. What level of support does Insightly offer?
Insightly offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
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