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Retently
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Net Promoter Score & customer feedback collection
Table of Contents
Retently - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Retently overview
What is Retently?
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. The cloud-based Retently platform aims to help business track their Net Promoter Score, collect valuable customer feedback and improve customer loyalty by turning detractors into promoters.
The fully customizable Retently Net Promoter Survey platform allows businesses to collect customer feedback, create workflows, and boost customer satisfaction by sending customers a single question satisfaction survey. Customers can then give the business a score based on how likely they are to recommend the company to a friend, and provide additional feedback, and a total Net Promoter Score will be calculated based on the survey responses. Surveys can be distributed via email, or triggered within the business app or website, and multiple channels can be utilized for increased response rates. Retently also facilitates the triggering of surveys based on specific, predefined actions such as a visitor leaving the web page or the finalization of a sale.
Customers can be split into segments in order to target surveys at specific user groups and gain insight into different demographic results. Surveys can be customized both visually and in terms of content, with the ability to add company branding and colors, and personalize the question and text content depending on the target audience. Retently integrates with a large range of third party applications including CRM, email, and marketing platforms in order to create custom workflows, sync contacts, manage feedback, and more.
Key benefits of using Retently
Starting price
per month
Alternatives
with better value for money
Retently’s user interface
Retently pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about Retently?
Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization,
Select to learn more
Who uses Retently?
Based on 30 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Retently's key features
Most critical features, based on insights from Retently users:
All Retently features
Features rating:
Retently alternatives
Retently
Starting from
50
Per month
Survicate
Starting from
No pricing info
SurveyMonkey
Starting from
No pricing info
Questback
Starting from
No pricing info
Retently pricing
Pricing plans
Pricing details:
User opinions about Retently price and value
Value for money rating:
To see what individual users think of Retently's price and value, check out the review snippets below.
Abbe W.
Executive Assistant
Kellie A.
Founder and Chief Connector
Retently integrations (168)
Top integrations
Retently support options
Typical customers
Platforms supported
Support options
Training options
Retently FAQs
Retently has the following typical customers:
Mid Size Business, Small Business
These products have better value for money
Q. What languages does Retently support?
Retently supports the following languages:
English
Q. Does Retently offer an API?
Yes, Retently has an API available for use.
Q. What level of support does Retently offer?
Retently offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat