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A market-leading survey platform.
Functionality
4.5
/5
9.6K
Total features
54
7 categories
SurveyMonkey features
Common features of Survey software
FAIBREY D.
Farming, 5,001-10,000 employees
Used weekly for 2+ years
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It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.
The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my...
The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.
Maneeha N.
Education Management, 501-1,000 employees
Used monthly for less than 6 months
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Really helpful software to conduct customer research.
I liked the way that I can analyse the data from the survey and export the data into excel as this really helps with research
It can be quite difficult to have multiple users using the software with the authentication system in place which doesn’t allow for a seamless research experience
Meaghan K.
Health, Wellness and Fitness, self-employed
Used monthly for 2+ years
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SurveyMonkey is east to use. Customizable templates are great for those who are new to surveying their customers/audiences.
This application in my opinion doesn’t need any changes. I appreciate the ease and convenience of this app for someone like myself who is new to surveys.
kennedy k.
Computer Software, self-employed
Used daily for less than 6 months
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it was fantastic using it
the relationship between the platform and clients is the best as the software can be able to get real time data and responses for processing
the fact that the only it can be accessible on the web
Arpit S.
Marketing and Advertising, self-employed
Used weekly for less than 6 months
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SurveyMonkey offers a wide range of features that make it a powerful tool for collecting data. These features include question types, branching logic, and survey distribution.
I don't like is the ads. SurveyMonkey shows a lot of ads, and they can be very distracting. I understand that SurveyMonkey needs to make money, but I wish they would find a way to do it without showing so many ads
Phillip B.
Hospital & Health Care, 10,001+ employees
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We have used this to create and analyse surveys.
It is incredibly simple to get setup and start using. The data analytics section is very good.
We are not able to use the system when working with personal identifiable data.
Verified reviewer
Mental Health Care, 10,001+ employees
Used weekly for 2+ years
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I've had nothing but wonderful experiences working with Survey Monkey. Whether it be the ease to make professional looking survey with from scratch or using their amazing library of temples, the effortless collection of responses from your surveys whether they have been posted on your website or or embedded in social Media platform, or the dynamic looking reports you can create literally with a push of a button, this a wonderful yet slightly expensive survey solution .
This is hands down the best and comprehensive survey creation, tracking, and monitoring Solution out there, and there are many to choose from. Others might feature some gimmick that can't be found within Survey Monkey, but none of the others come with such a robust set of features and tools.
It's not cheap. And don't go expecting to get back with a free trial or limited plan, unless who want to be frustrated? From utilizing their amazing library of templates to monitoring any size volume of responses to utilizing their recruiting and panel services when you're short on time but need results, you want to make sure to not cheap on the plan select.
Selma Y.
Internet, 1-10 employees
Used daily for 2+ years
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I have been very pleased with my experience using SurveyMonkey. I love how easy it is to create surveys and the many features available to customize them. The results are easy to understand and export in different formats. The only downside is the loading time and lack of customization options.
SurveyMonkey has been a great tool for me to create surveys quickly and easily. It is user-friendly and has many features to customize surveys to fit my needs. I love how I can quickly analyze results and export them in different formats.
The one downside I have found is that the surveys sometimes take a while to load, and the page often freezes. I also wish there were more options for customizing the look and feel of the survey.
Kristen B.
Writing and Editing, self-employed
Used other for 2+ years
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Businesses and non-profits need feedback, and SurveyMonkey is a free, easy, and efficient way of getting that feedback, and putting it into an analyzable form you can use. Having the ability to track your data and responses, chart them, even download your results, is invaluable for those who use member / customer / client feedback. In a non-profit for example, sending an email to people who didn't renew their membership to ask why they didn't renew was able to give us valuable information. We learned that some of the reminder mailings were not reaching the right people. By making some adjustments and making sure we always had correct contact information on file, we were able to drastically increase membership retention numbers.
It's free. That is the main appeal to me when I ran a small business, and also when I was involved with non-profit organizations that don't have a budget for professional surveys. Survey Monkey has been around for over a decade (maybe even over fifteen years?) and it is a well-known name in many industry circles, certainly in the non-profits I worked with. People are much more willing to click on...
It's hard to complain about free software. With all free software, there are limitations you don't get in the paid versions, which is to be expected, and I have no complaints about that.
Aaron C.
Hospitality, 1-10 employees
Used daily for 2+ years
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The best feature of SurveyMonkey is how customizable everything is. Right down to the little details, like placing our company logo onscreen, or how you can review what edits will look like on mobile devices versus PCs. In the many years that our RV park has used SurveyMonkey, we've never found there was something we could NOT do with it. Instead, we regularly find ourselves coming up with new ideas for our guest survey based on the feature suite and updates.
If there is an of SurveyMonkey to not enjoy, it is that certain advanced features are locked behind different tiers of services. However, all the rate plans are reasonably priced, and honestly, every analytics software on the market has the same practices.
Rhiannon N.
Retail, self-employed
Used other for 2+ years
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I have used survey monkey for nonprofit and for-profit business purposes. In both experiences I found participant interaction and completion to be quite steady thanks to the attractive UI. Were I to create surveys on a regular basis I would probably find myself coughing up the cash so I could keep the data and run a variety of reports. The data is solid, but keeping it with the free version is difficult.
This app provides more options than other free counterparts like Google. It’s also for more aesthetically pleasing ‘s and I found clients more likely to participate with a survey monkey survey than others.
Exporting data is difficult with the free version. They also don’t maintain the information in their database past a certain number of months. It’s not impossible Since members can pay for more features, but free sole proprietor who can’t afford a pricey subscription it can be rather limiting.
Amy S.
Nonprofit Organization Management, 51-200 employees
Used other for 2+ years
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Our non-profit homeschooling group uses SurveyMonkey as a tool for members to voice their needs. Our annual Member Survey allows the Board of Directors to hear from the entire group about how the organization has served them in the past, and what they would like to organize in the future. Electronic polling allows members far and near to participate in the the decision-making process whether or not they can attend an in-person meeting. Project-specific surveys help narrow down focus, finances, and participation.
Survey Monkey allows our Board of Directors to gather input from members quickly and efficiently. Questions can be tailored to provide data that powers decision-making on behalf of a diverse group.
We struggle to share access to features across our group of 8. It is awkward to collaborate in the creation process when developing our annual Member Survey. It would be handy to have a group access function to enable our leadership team to contribute and modify questions communally.
djaffar m.
Computer Software, self-employed
Used daily for 2+ years
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SurveyMonkey The reporting may be simple to use, read, study, or defloration to the extent desired. The response time might be excellent, and the survey parameters and progress bar are also useful. Very quick and simple to view insight. Apply is even better than my concept of the ideal scholarship management program. I never expected we'd be able to get that much in such a small box, and that's just the "light" version. Students could complete their applications online, staff could check the status of each application, and the review committee was able to accomplish their grading jobs quickly. Everything is at one spot. It appeared like it was built for us because it was so rational and we were able to adjust to it so quickly. That's fantastic!
For our applicants, SurveyMonkey Apply makes the application process simple. Our internal team finds the review procedure to be painless. For numerous of our specialized programs spanning various sites, the payment integration is obvious. On accepted applications, we were also able to integrate with additional platforms. The Reports feature is fantastic. Customer service is excellent, with quick responses.
All vital information should auto-fill on the new application if an applicant has used the software in prior years for any of my programs. (Name, Organization, Address, Phone, Email, EIN, and so forth.) If I develop a program in the SANDBOX, instead of having to rebuild it, I should be able to transfer it to the live site after it's finished. There should be a way to bypass the need of having a confirmed email address.
Akshay A.
Internet, 11-50 employees
Used daily for less than 6 months
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I used SurveyMonkey to conduct a Market Research Study on the Behavior of Customers Towards Buying of Earphones. The questionnaire prepared was further improved by the suggestions which helped me develop a more crisp survey and provided results in a good looking manner that was pleasing to look at. Adding logic based questions reduced manual work and helped me keep the survey concise.
1. Allows you to separate collection methods and provides results separately which is a boon if you need to test the customer behavior across segments 2. Multiple Layouts and Quick Suggestions on questionnaire design and type 3. Mobile app makes analytics easier 4. Allows survey filling even without internet 5. Allows use of 'logic' a feature absent in a lot of other survey service providers, which helps in adjusting survey to the different choices of customers. 6. Shows time taken to complete the survey in analytics which helps plan surveys
1. When the paid version expires, limits access to even the questionnaire and analytics that a person had made and distributed making it difficult at times to go and check previous data.
P Christopher B.
Higher Education,
Used monthly for 1-2 years
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Survey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.
The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running. Since Survey Monkey is based on links, it also protects any user from inputting...
While there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep. Furthermore, as far as responses...
Zuhairah A.
Internet, 5,001-10,000 employees
Used daily for 2+ years
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SurveyMonkey manage to offer a quite easy workflow process in building and distributing survey form to the targeted audience of our survey objective. The analytics report that generated after the the survey reach its date maturity is quite extensive and has all the critical data field that we need to improve our marketing campaign.
There are some of the things that i like least with SurveyMonkey, one of them is the customization on the survey builder is less than other survey software on the market. We have to satisfied with the build-in template form the template library, with not many things that can be altered with it.
Venugopal S.
Insurance, 5,001-10,000 employees
Used weekly for 2+ years
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It is an ultimate cloud-based software which helps you to create your own surveys with the help of question format templates. Its basic version is free, so you can try it for free. It is very easy to create a survey with a variety of question types. It is very intuitive and user-friendly i.e. can be operated with a short learning curve. It has great reporting capabilities and in addition, it’s time complexity is also very low. The combination of data and results are also very good. It allows you to customize your questions. Its uploading and shareability are quite remarkable. It helps you to know whatever they want, through surveys which is also very helpful.
Let’s talk about some negative aspects of SurveyMonkey. Sometimes it hides some important information while doing surveys and other times snags are being caught that resulted in the improper implementation of surveys. It is also having the problem of creating duplicate entries. You cannot change font type, cannot export data in free version, doesn’t allow collaborations, limited survey responses, inability...
Ashley H.
Real Estate, 501-1,000 employees
Used daily for 2+ years
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Survey Monkey is very user friendly. I like that I am able to create my own surveys and easily track the data for my company.
Survey Monkey is very easy to set up. You can use the pre-generated questions or you have the option to create it yourself. This software helps your business get the information it needs. You have the ability to use as a questioner or for feedback.
I do wish that Survey Monkey had more free options for its templates. The paid option does give you more features, but i find the free options are very effective.
Verified reviewer
Online Media, self-employed
Used daily for 2+ years
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Overall, SurveyMonkey is a great option for businesses and individuals who need to create and distribute surveys. It's easy to use, affordable, and offers powerful analytics tools. However, if you need to create complex surveys or are concerned about data security, you may want to consider a more specialized survey tool.
User-friendly: SurveyMonkey is very easy to use, even for people with no experience in survey creation. The drag-and-drop interface makes it simple to add questions, customize the look and feel of the survey, and set up advanced features like branching and logic.Affordable: SurveyMonkey offers a variety of pricing plans to fit any budget. The free plan is a great option for small businesses or individuals...
Limited customization: SurveyMonkey's templates and themes provide a good starting point, but you may find that you need to customize the look and feel of your surveys to match your brand or corporate identity.Not ideal for complex surveys: SurveyMonkey is best suited for simple surveys with a few questions. If you need to create a complex survey with multiple branching questions, logic, or other advanced features, you may want to consider a more specialized survey tool.Data security: SurveyMonkey takes data security seriously, but there have been some security breaches in the past. If you're concerned about data security, you may want to consider using a more secure survey tool.
Darlington A.
Computer Software, 11-50 employees
Used daily for 1-2 years
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SurveyMonkey is a fantastic survey tool with several notable strengths. Firstly, its user-friendly interface makes it easy for both survey creators and respondents to navigate. The platform offers a wide range of question types and customization options, allowing for versatile and tailored surveys.Another significant advantage of SurveyMonkey is its robust data analysis capabilities. It provides in-depth...
While SurveyMonkey offers many benefits, there are a few drawbacks worth considering. Here are some potential cons:1. Pricing: SurveyMonkey's pricing plans may be perceived as expensive for some users, especially if they require advanced features or have large-scale survey needs. The more comprehensive plans can be costly, which may limit accessibility for individuals or small businesses with tight...
Ömer Faruk Y.
Education Management, 51-200 employees
Used monthly for 6-12 months
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We have been using software for the last 7 months. Due to the nature of our field of expertise, stakeholder involvement has a major role in policy-making processes in higher education management. To be able to organise all surveys and polls in a single platform and to be able to report from multiple surveys in simple but effective dashboards is the selling point of Surveymonkey. As we design and implement surveys for our activities like online trainings or meetings, Surveymonkey helps us create different dashboards for the moderators to see their specific feedback without any hassle. We started implementing some quizzes to the system recently, and feedback from the test takers is very good.
Surveymonkey all in one survey tool for small enterprises and institutions. Reporting tools is unique among their alternatives. The ability to create custom dashboards for different users or managers is one of the key selling points of the software. You can create quick dashboards in minutes with the specific filtered points of the survey showing only desired parts of your survey. The best part of the dashboard is they are live and updated as survey takers take the survey. As some high-level staff may require instant reports, PDF and PPT reporting is a very effective and quick way to feed that kind of need.
Branding tools need to be improved. The ability to install your own fonts would be a great add-on. Accounts are accessible through two concurrent PCs. It is sometimes a nuisance to access the system from a new PC. Exam features are quite limited. Exam reporting and dashboard features must be added.
Alex N.
Construction, 51-200 employees
Used monthly for less than 6 months
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SurveyMonkey met our required needs, which was running a semi-anonymous internal survey for approximately 100 employees. The survey in question was large enough that it could potentially take up to an hour to complete and we were able to make full use of the built in skip logic to allow the submitters to avoid entire sections that did not apply to them. The cost was also extremely reasonable for what was being offfered.
SurveyMonkey offered all of the features our company required in order to run a employee supervisor satisfaction and evaluation survey at a reasonable price. Our primary requirement was the ability to run the survey semi-anonymously so that we could track who responded to the survey without linking response data to a particular submitter and SurveyMonkey handled this perfectly. Additionally the ability...
While most of the features are easy enough to use that a none technically included user could handle most of the creation, issuing, and analyzing process there were some areas that required our IT personal to provide advice and assistance. Mostly this was due to the language used to describe certain features not being intuitive enough. While most things were very straight forward the skip logic and collector logic required some experimentation in order to fully determine how they would behave since we found the descriptions to be to ambiguous.
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for 1-2 years
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The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are...
Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.
Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.
Andrew K.
Internet, 11-50 employees
Used other for 2+ years
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Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.
The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.
The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.
Ben E.
Higher Education, 11-50 employees
Used weekly for 1-2 years
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Overall, I'm highly satisfied with SurveyMonkey for our organization's needs. Working for a social organization, our marketing efforts deviate from the standard corporate or business needs. One of our biggest efforts is receiving feedback from programming or educational content and SurveyMonkey has been instrumental in allowing us to do that.
Having used other products similar to SurveyMonkey, I can safely say that SurveyMonkey is one of the most aesthetically pleasing. Its customization allows for branding and personalizing forms to keep marketing efforts in-line with brand standards.
To have access to more robust analytics, it requires a higher paid plan, which is unfortunate. Paying for a mid-tier option, it feels like those analytics should be included.