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Zoho CRM Plus

Unified Customer Experience platform

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Zoho CRM Plus - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Zoho CRM Plus overview

What is Zoho CRM Plus?

Zoho CRM Plus helps businesses streamline their customer-facing operations by connecting sales, marketing, and support on a single platform to provide great experiences to their customers.

Zoho CRM Plus' omnichannel customer engagement helps customers receive help across all channels, be it email, phone, chat, or social media. Business teams will now be able to do it all on a single interface as the agents will be able to reply to chats while they're viewing other support tickets. You can also convert customer tweets into support tickets or convert chats from your website into phone conversations.

Zoho CRM Plus comes with an advanced AI assistant - Zia, to help your sales, marketing, and support teams. Zia's intelligence helps in email and ticket sentiment analysis, predicting lead and deal closures so you can convert more, and the best time to contact your prospects. Zia can guide your support agents to frame more contextual responses to customers by analysing keywords from incoming tickets. Zoho's AI-powered voice assistant - Zia Voice, has conversational abilities that can work across Zoho CRM Plus, right from getting you the number of deal closures for the day to generating a full fledged report.

Blueprint in Zoho CRM Plus helps you set up and execute business processes across teams with ease. With Blueprint you can easily manage and streamline processes such as product returns, that involve multiple teams and different stakeholders. Work in collaboration and manage internal processes with ease, without being lost in the middle.

Zoho CRM Plus also provides powerful and unified analytics with a set of 300+ pre-built dashboards to choose from. Create custom dashboards with charts, funnels, or with components to help you compare your performance. These dashboards run through the data from your customer-facing teams to give a holistic picture of your business.

Key benefits of using Zoho CRM Plus

Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.

Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.

Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus provides them with the proper toolset so they can do just that.

Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.

Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.

Build and automate processes that connect your sales and support teams, involve the right people, and ensure compliance from your teams at every step.

Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business decision.

Starting price

45.65per user /
per month

view pricing plans

try for free

Alternatives

Zoho CRM Plus’s user interface

Ease of use rating:

4.4

(71)

Zoho CRM Plus pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(31)

5(37)

What do users say about Zoho CRM Plus?

Reviewers indicate Zoho CRM Plus offers a customizable interface that many find easy to use and pleasant, with straightforward navigation and helpful features. They say it helps teams collaborate and manage information efficiently, though some find the interface cluttered, complex, or challenging to learn and customize, especially for new users. They report occasional difficulty accessing certain features.

Users say customer support is generally responsive and helpful, with positive experiences resolving issues. They mention, however, that support can be slow or inconsistent at times, and some express frustration with ticket management and refund processes.

Select to learn more

Who uses Zoho CRM Plus?

Based on 71 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Marketing and Advertising

Construction

Others

Use cases

Customer Engagement

CRM

Customer Experience

Customer Satisfaction

Collaboration

Zoho CRM Plus's key features

Most critical features, based on insights from Zoho CRM Plus users:

Reporting/Analytics

4.3

(16)

Communication management

4.0

(9)

Alerts/Notifications

3.6

(5)

CRM

4.6

(7)

Activity tracking

4.4

(5)

Customizable fields

4.4

(5)

All Zoho CRM Plus features

Features rating:

4.3

(71)

Member portal

5.0

(1)

Knowledge management

4.0

(1)

Membership management

4.5

(2)

Feedback management

4.5

(4)

Email management

3.6

(5)

Real-Time notifications

5.0

(1)

Multi-Channel data collection

4.0

(1)

Dashboard

4.3

(3)

Customizable templates

4.7

(3)

Customizable forms

4.6

(5)

Social media integration

4.0

(1)

Multi-Channel marketing

4.0

(1)

Customer segmentation

5.0

(1)

Customer history

(0)

Collaboration tools

5.0

(1)

Chat/Messaging

5.0

(2)

Campaign management

4.7

(3)

Workflow management

3.8

(5)

Customer database

4.0

(1)

Email marketing

4.3

(4)

Negative feedback management

3.9

(7)

Multi-Language

2.0

(1)

Customizable reports

4.0

(3)

Surveys & feedback

4.4

(5)

Real-Time analytics

(0)

Real-Time reporting

(0)

Access controls/permissions

4.0

(1)

Referral tracking

4.0

(1)

Reporting & statistics

3.0

(1)

Rewards management

4.0

(3)

Search/Filter

(0)

Sentiment analysis

5.0

(1)

SMS messaging

(0)

Social promotion

(0)

Survey/Poll management

4.0

(1)

Text analysis

5.0

(1)

Third-Party integrations

4.0

(1)

Widgets

(0)

API

(0)

Churn management

(0)

Client portal

(0)

Content creation

(0)

Customer experience management

4.5

(2)

Customer surveys

(0)

Customizable branding

(0)

Data import/export

(0)

Drag & drop

(0)

Engagement tracking

(0)

Gamification

(0)

Live chat

4.0

(1)

Marketing automation

(0)

Multi-Campaign

(0)

Multi-Channel communication

(0)

Performance metrics

(0)

Predictive analytics

(0)

Zoho CRM Plus alternatives

Zoho CRM Plus

4.4

(71)

visit website

Starting from

45.65

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.4

Customer Support

4.1

LiveAgent

4.7

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Sogolytics

4.7

(730)

visit website

Starting from

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.7

Birdeye

4.7

(701)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Zoho CRM Plus pricing

Value for money rating:

4.4

(71)

Starting from

45.65

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

start trial

User opinions about Zoho CRM Plus price and value

Value for money rating:

4.4

(71)

To see what individual users think of Zoho CRM Plus's price and value, check out the review snippets below.

“The overall experience is Excellent, as it is very easy and convenient and budget friendly.”

Verified reviewer

Anonymity request

“You can benefit from their ready to use templates but the most exciting thing is you can creste your own. Not mentioning you have every tool you need in one place.”

Beatriz F.

Sales and mkt manager

Zoho CRM Plus integrations (105)

Integrations rated by users

We looked at 71 user reviews to identify which products are mentioned as Zoho CRM Plus integrations and how users feel about them.

Microsoft Outlook

Integration rating: 4.0 (1)

Zoho CRM Plus support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

24/7 (Live rep)

Training options

Live Online

Videos

Webinars

Documentation

Zoho CRM Plus FAQs

Q. What type of pricing plans does Zoho CRM Plus offer?

Zoho CRM Plus has the following pricing plans:
Starting from: $45.65/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of Zoho CRM Plus?

Zoho CRM Plus has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Zoho CRM Plus support?

Zoho CRM Plus supports the following languages:
Catalan, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, German, Greek, Irish, Italian, Japanese, Korean, Polish, Portuguese, Portuguese, Portuguese, Spanish, Turkish, Ukrainian, Haitian

Q. Does Zoho CRM Plus support mobile devices?

Zoho CRM Plus supports the following devices:
Android, iPad, iPhone

Q. Does Zoho CRM Plus offer an API?

Yes, Zoho CRM Plus has an API available for use.

Q. What other apps does Zoho CRM Plus integrate with?

Zoho CRM Plus integrates with the following applications:
Microsoft Outlook, Dropbox Business, Ytel, Zoho BugTracker, Docusign, Google Workspace, Zoho Meeting, Zoho Cliq, Zoho Forms, Microsoft 365, Zoho Mail, Google Ads, Eventbrite, Zoho Creator, SurveyMonkey, Zoho Writer, Mailchimp, Twilio, Microsoft Word

Q. What level of support does Zoho CRM Plus offer?

Zoho CRM Plus offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)