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Free Customer Satisfaction Software
Last updated: February 2026
98 software options
Sponsored
Alchemer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management and online survey platform
Alchemer pricing is based on your business needs, as follows: Self-Service Survey Software - Collaborator: $55 per user per month, $315 per user per year - Professional: $165 per user per month, $1075 per user per year - Full Access: $275 per user per month, $1895 per user per year Enterprise Feedback Platform - Contact Alchemer for pricing information Voice of the Customer and CX Automation - Contact Alchemer for pricing information
Read more about Alchemer
Survicate
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collect, analyze, and act on customer feedback
Survicate offers flexible plans for every stage of growth—starting with a Free plan (25 responses/month) ideal for beginners, and moving to Starter ($79/month) for short-term projects and basic AI-driven insights. The Growth plan ($49/month billed annually) unlocks unlimited active surveys, multilingual targeting, AI sentiment analysis, and team collaboration features, while Volume (from $299/month) and Pro (from $299/month) plans support high-volume, multi-channel feedback with deep targeting, mobile SDKs, dashboards, and advanced integrations. Enterprise plan (from $499/month) delivers full platform access, premium compliance like HIPAA, dedicated success management, and white-glove onboarding for organizations needing scalable, secure feedback operations.
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Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build forms at the drop of a prompt
Free Plan: free to collect 10 responses per month with typeforms of up to 10 fields. Basic: $29/month (or $25/month when billed annually) to collect up to 100 responses from unlimited typeforms. Plus: $59/month (or $50/month when billed annually) to collect up to 1,000 responses from unlimited typeforms + everything in Basic, remove Typeform branding, custom domain, and more. Business: starting at $99/month (or $83/month when billed annually) to collect up to 10,000 responses from unlimited typeforms + everything in Plus, drop-off rates, priority support, and more. Other paid plan features include Logic Jumps, respondent email notifications, hidden fields, and online payment collection.
Read more about Typeform
Sogolytics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
Free Pro plan (survey): Free for life Pro plan (survey): $39/month Pro Max plan (survey) : $49/month Enterprise plan (survey): Contact vendor for pricing SogoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.
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SurveyLegend
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mobile-friendly survey management platform
SurveyLegend offers 4 pricing tiers: Starter: Free for 3 surveys Pro: $19/month for 20 surveys Business: $39/month for unlimited surveys Legendary: $89/month for unlimited surveys SurveyLegend has monthly and yearly plans. With a yearly plan, users save 25%.
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Zoho Survey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based tool for creating and manging surveys
Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey. Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting. Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration. Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.
Read more about Zoho Survey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered platform for surveys, forms, and market research
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based form builder tool for digital forms.
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer review management platform for online businesses
Free: $0 per month Plus: $299 per month Premium: $629 per month Advanced: $1,099 per month Enterprise: Contact Vendor for pricing.
Read more about Trustpilot
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage.
Read more about Tidio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Read more about Lime Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience insights for any business selling online
Hotjar offers three products Observe, Ask, and Engage products, offered at different plans and prices. Observe helps you visualize user behavior with Heatmaps and see what your users see with Recordings. Ask lets you discover how your users feel with Feedback and hear from your users with Surveys. Engage seamlessly hosts, records, and transcribes your user interviews. Find the right combination of plans for you at hotjar.com/pricing
Read more about Hotjar
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online review & reputation management for small businesses
Contact Broadly for detailed pricing information.
Read more about Broadly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Design and automate business workflows in minutes.
Starter: Free - Recommended for small teams, startups, freelancers, and students who need to organize their tasks Business: $25/user/month - Recommended for mid-market teams needing to centralize and scale business processes Enterprise - Recommended for organizations that need enterprise-level security, control, and support to manage complex or connected business processes Unlimited - Recommended for organizations that need unlimited power to error-proof their Enterprise processes
Read more about Pipefy
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management (CXM) platform
Contact Qualtrics for pricing information.
Read more about XM for Customer Experience
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Survey and feedback form builder software
Free: collect 100 responses per month. Starter: like Free plus extra responses for $10/month (or $8/month when billed annually). Collect up to 1,000 responses per month. Expert: powerful forms for pros for $25/month (or $20/month when billed annually). Collect up to 5,000 responses per month. Sell products, create quizzes, use File Upload, Signature field, Logic Jumps and much more. Ultimate: for big business ambitions, $50/month (or $40/month when billed annually). Collect up to 10,000 responses per month, remove branding and get maximum features!
Read more about AidaForm
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Innovative Loyalty Programs, Customer Engagement & Gift Card
Packages starting as low as $29/mo
Read more about Preferred Patron Loyalty
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern, AI help desk software built for fast teams.
Lite Plan: $15/user/month when billed annually. $19/user/month when billed monthly. Pro Plan: $39/user/month when billed annually. $49/user/month when billed monthly. Elite Plan: $59/user/month when billed annually. $69/user/month when billed monthly.
Read more about Hiver
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
#1 Digital Experience Analytics Leader for Enterprise Brands
Please contact Contentsquare directly for pricing details.
Read more about Contentsquare
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Gamified customer engagement & feedback collection tool
MAIN MODULES : Interactive survey builder Feedback data importer 6 channels (widget, emails, SMS, etc.) Custom fields Journey mapping Visual analytics Custom reports Text analysis Geo report Feedback assignment Actions automation Access management ADD-ON : Custom API integration Team clusters
Read more about Feedier
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web forms: as easy as 1-2-3!
Free Basic plan includes: 5 forms, 10 fields/form, 100 submissions/month, mobile support & even more features. Premium features pack: - payment integration for e-commerce forms with PayPal, Square, Stripe, Authorize.Net, Sage Pay, etc. (multiple processors allowed simultaneously) - custom form branding with domain aliasing - multiple sub-user accounts.
Read more about 123FormBuilder
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey & questionnaire tool
14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount
Read more about SmartSurvey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation management software for handling customer reviews
Free Plan $0 /month - 1 location - 10 review invites/mo - 25 GM5 Credits/mo - Basic features - New Dashboard V2 - Low priority support AI Reviews $39 /month - 100 Invites/mo - 50+ Review Platforms - AI Powered Agents - Advanced Reviews Feature - New Dashboard V2 - Priority Support AI Listings & Rankings $39 /month - 1,000 GM5 Credits/mo - Advanced GBP Management - AI Powered Agents - Basic Reviews Feature - New Dashboard V2 - Priority Support Bundle $59 /month - Everything in AI Reviews - Everything in AI Listings & Rankings - Unified Access - Save up to $20/Location - New Dashboard V2 - High Priority Support
Read more about GiveMe5.ai
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Understand what users want, and build what they love.
Userback offers simple pricing with unbeatable value for teams of all sizes, from early-stage startups to large enterprises. Free Forever Plan: Ideal for early-stage teams needing just the essentials. This plan is free forever and includes unlimited feedback collection, two feedback projects, 7-day feedback availability, unlimited team seats, and access to all core features. Team Plan: Designed for growing teams managing feedback more effectively. Priced at $7 per seat per month when billed annually, this plan includes everything in the Free plan, plus unlimited feedback availability, optional feature portal add-on, project management integrations, Zapier automation, customizable feedback widgets, and feedback management tools. Note: This plan supports a maximum of 5 seats. Business Plan: Suited for scaling teams needing more advanced tools. Priced at $15 per seat per month when billed annually, this plan includes everything in the Team plan, plus 25 feedback projects, AI Assist, new feedback automation tools, reply templates, developer tools, session replay capture, JavaScript SDK, user surveys, behavioral targeting, and custom branding. Business Plus Plan: Tailored for enterprise teams requiring extra control and support. Priced at $23 per seat per month when billed annually, this plan includes everything in the Business plan, plus advanced privacy controls, record all user sessions, custom workspace domain, team member roles, team comment controls, single sign-on (SSO), hCaptcha, premium support, and SOC 2 report. Userback also offers a customizable Feature Portal as an add-on, allowing teams to collect, prioritize, and manage feature requests with user voting and public roadmaps. All new users can start with a free trial, making it easy to explore the platform and find the right plan for your team.
Read more about Userback