getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Satisfaction Software with Free

Last updated: May 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

100 software options

Typeform logo

Typeform

Interactive form builder for data collection

visit website
Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
Zoho Survey logo

Zoho Survey

Cloud-based tool for creating and manging surveys

visit website
Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

Read more about Zoho Survey

Users also considered
SurveyLegend logo

SurveyLegend

Mobile-friendly survey management platform

visit website
Track and improve customer satisfaction with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls effortlessly. Intuitive and visually engaging, every interaction helps you gather insights that enhance satisfaction and strengthen customer loyalty.

Read more about SurveyLegend

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
GiveMe5.ai logo

GiveMe5.ai

Reputation management software for handling customer reviews

visit website
AI-powered reviews, listings & local rankings for Clover merchants. Get more 5-star reviews, optimize your Google Business Profile, and outrank competitors — all on autopilot. Free plan available.

Read more about GiveMe5.ai

Users also considered
Sogolytics logo

Sogolytics

Customer and employee experience management platform.

visit website
SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.

Read more about Sogolytics

Users also considered
Survicate logo

Survicate

Collect, analyze, and act on customer feedback

visit website
Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Read more about Survicate

Users also considered
Preferred Patron Loyalty logo

Innovative Loyalty Programs, Customer Engagement & Gift Card

learn more
Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

Read more about Preferred Patron Loyalty

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

learn more
Tidio is a customer support and engagement platform with features like help desk, live chat, chatbots, and AI agents. It's trusted by 300,000 businesses to improve customer satisfaction. Talk to your customers live, automate answers to FAQs, and resolve tickets with Lyro, Tidio's AI agent.

Read more about Tidio

Users also considered
Broadly logo

Online review & reputation management for small businesses

learn more
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

learn more
Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Read more about Jotform

Users also considered
Contentsquare logo

#1 Digital Experience Analytics Leader for Enterprise Brands

learn more
Contentsquare is the #1 cloud-based digital experience analytics platform designed to help businesses visualize and evaluate the customer journey and behavior on their website, mobile experience or app.

Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more.

Read more about Contentsquare

Users also considered
SurveyLab logo

Survey software and questionnaire tool

learn more
SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics.

Read more about SurveyLab

Users also considered
AidaForm logo

Survey and feedback form builder software

learn more
AidaForm is a cloud-based form builder for surverys, quizzes and feedback.

Read more about AidaForm

Users also considered
Microsoft Clarity logo

See what your users want—with Clarity

learn more
Clarity is a free, easy-to-use tool that captures how real people actually use your site.

Instant heatmaps: See at a glance which areas on your page drive the most engagement.

Session recordings: Watch how people use your site.

Insights: Learn what's working and what isn't.

Read more about Microsoft Clarity

Users also considered
Userback logo

Understand what users want, and build what they love.

learn more
Userback is a user feedback platform tailored for small teams, offering tools to capture feedback, survey users, and gather insights. Segment users, monitor interactions, and enhance product development effortlessly.

Read more about Userback

Users also considered
Feedier logo

Gamified customer engagement & feedback collection tool

learn more
Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions.

Read more about Feedier

Users also considered
VideoAsk logo

Get personal with face-to-face interactions: at scale

learn more
VideoAsk lets you have one-to-one, asynchronous conversations with customers. It’s the perfect way to put a face to your name, build trust and forge personal connections, at scale.

Read more about VideoAsk

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI customer service platform that helps teams measure and improve satisfaction. It offers customizable CSAT surveys that trigger at the right time, capture real-time feedback, and provide insights managers can use to train agents, track performance, and improve service quality.

Read more about Hiver

Users also considered
Delighted logo

Cloud-based customer and employee experience platform

learn more
Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

Read more about Delighted

Users also considered
Sleekplan logo

Customer feedback software.

learn more
Sleekplan is a cloud-based software that helps companies cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

Read more about Sleekplan

Users also considered
Harvestr logo

Product management platform for high-growth B2B SaaS.

learn more
Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Key features include customer feedback aggregation, feedback insights, problem prioritization and tracking. Harvestr integrates with all your tools (Zendesk, Intercom, Salesforce, Slack...).

Read more about Harvestr

Users also considered
ProductMix logo

Product Owners Managers, Product People, Product Designers

learn more
Leanbe is an AI-powered product management software that enables teams to make data-driven decisions from idea collection to announcement implementation. It streamlines the process, aligns teams for continuous growth, and bridges the gap between leaders and users through a single platform.

Read more about ProductMix

Users also considered
Incogneato logo

Anonymous Employee Feedback Tool

learn more
Employee Engagement Software

Read more about Incogneato

Users also considered
Clootrack logo

Intelligent CX Analytics to understand why your NPS drops

learn more
Intelligent CX Analytics to understand why your NPS drops

Read more about Clootrack

Users also considered