Survey Software with Customizable Reporting

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Qualtrics   

277
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics

Nextiva   

197
Simplifying Business Communication
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva
Simplifying Business Communication
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

Checkbox Survey   

4
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey

Blue Enterprise Surveys   

7
Online survey & feedback collection tools
Implement Blue Surveys software to automate all feedback gathering initiatives and optimize employee and customer engagement. Read more about Blue Enterprise Surveys
Online survey & feedback collection tools
Implement Blue Surveys software to automate all feedback gathering initiatives and optimize employee and customer engagement. Read more about Blue Enterprise Surveys

Hyphen   

28
Real-time feedback & engagement at team or company level
Hyphen lets you collect people data through critical employee life cycle surveys combined with powerful analytics: Engagement, On-boarding, Exit and more. Read more about Hyphen
Real-time feedback & engagement at team or company level
Hyphen lets you collect people data through critical employee life cycle surveys combined with powerful analytics: Engagement, On-boarding, Exit and more. Read more about Hyphen

SurveyMethods   

24
Online survey creation and data analysis
SurveyMethods is a cloud-based survey and data analysis solution which helps businesses of all sizes with creating/distributing surveys & segmenting data, with features including search, customer engagement, information sorting, customized reporting, file transfers, access control & document editing… Read more about SurveyMethods
Online survey creation and data analysis
SurveyMethods is a cloud-based survey and data analysis solution which helps businesses of all sizes with creating/distributing surveys & segmenting data, with features including search, customer engagement, information sorting, customized reporting, file transfers, access control & document editing… Read more about SurveyMethods

Key Survey   

38
Cloud based and on premise survey software
Enterprise level survey software for large organizations collecting feedback within their company and from their customers. Read more about Key Survey
Cloud based and on premise survey software
Enterprise level survey software for large organizations collecting feedback within their company and from their customers. Read more about Key Survey

Zoho Survey   

232
Everything surveys—made simple and powerful.
Use Zoho to create unlimited online surveys & analyze the data collected. Design your own branching & logic, use multi-mode data collection, & generate reports. Read more about Zoho Survey
Everything surveys—made simple and powerful.
Use Zoho to create unlimited online surveys & analyze the data collected. Design your own branching & logic, use multi-mode data collection, & generate reports. Read more about Zoho Survey

123FormBuilder   

81
Web forms: as easy as 1-2-3!
123FormBuilder is the fastest way to create professional forms for web and mobile. The drag & drop form editor makes it simple to build custom contact forms, surveys, registration forms and order forms in just minutes, using your browser. No coding skills required. Read more about 123FormBuilder
Web forms: as easy as 1-2-3!
123FormBuilder is the fastest way to create professional forms for web and mobile. The drag & drop form editor makes it simple to build custom contact forms, surveys, registration forms and order forms in just minutes, using your browser. No coding skills required. Read more about 123FormBuilder

Instabug   

81
In-app feedback & bug reporting for mobile apps
Instabug is a bug reporting and feedback solution for mobile apps with beta testing, user communication, crash reporting, alerts, and third party integrations. Read more about Instabug
In-app feedback & bug reporting for mobile apps
Instabug is a bug reporting and feedback solution for mobile apps with beta testing, user communication, crash reporting, alerts, and third party integrations. Read more about Instabug

SurveyMonkey  

4,382
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey. Read more about SurveyMonkeycom
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey. Read more about SurveyMonkeycom

GetFeedback  

36
Send better surveys. Collect better feedback.
Create modern, on-brand surveys in minutes that look great on every device. Analyze your results in real time or integrate with Salesforce for deeper insights. Read more about GetFeedback
Send better surveys. Collect better feedback.
Create modern, on-brand surveys in minutes that look great on every device. Analyze your results in real time or integrate with Salesforce for deeper insights. Read more about GetFeedback

GoSpotCheck  

24
Retail Execution Management Software for Field Teams
GoSpotCheck enables mobile data collection and data analysis by building surveys and reports for your field team to complete on their mobile devices. Read more about GoSpotCheck
Retail Execution Management Software for Field Teams
GoSpotCheck enables mobile data collection and data analysis by building surveys and reports for your field team to complete on their mobile devices. Read more about GoSpotCheck

Poll Everywhere  

35
Poll and survey creation for audience/learner engagement
Poll Everywhere is a web-based audience response system that lets users, including event speakers, lecturers, teachers, and other presenters, embed interactive activities directly into their presentation. The audience can respond using a private response page, the Poll Everywhere app or via SMS. Read more about Poll Everywhere
Poll and survey creation for audience/learner engagement
Poll Everywhere is a web-based audience response system that lets users, including event speakers, lecturers, teachers, and other presenters, embed interactive activities directly into their presentation. The audience can respond using a private response page, the Poll Everywhere app or via SMS. Read more about Poll Everywhere

Snap Surveys  

15
Cloud based survey and feedback management software
Snap Surveys is an online survey management software that helps to create & design surveys, collect data and analyze the results to generate reports & insights. Read more about Snap Surveys
Cloud based survey and feedback management software
Snap Surveys is an online survey management software that helps to create & design surveys, collect data and analyze the results to generate reports & insights. Read more about Snap Surveys

Plotto  

4
Online video survey solution for video feedback collection
Create, distribute and analyse survey responses. Read more about Plotto

Socialsuite  

4
Impact measurement with measured outcomes
Socialsuite is an impact management solution for businesses of all types, primarily government and corporate funders, non-profits, and impact measurement consultants. The cloud-based suite offers tools for configuring frameworks, gathering data, and creating custom dashboards to measure impact. Read more about Socialsuite
Impact measurement with measured outcomes
Socialsuite is an impact management solution for businesses of all types, primarily government and corporate funders, non-profits, and impact measurement consultants. The cloud-based suite offers tools for configuring frameworks, gathering data, and creating custom dashboards to measure impact. Read more about Socialsuite

Adxstudio Portals  

2
Microsoft Dynamics CRM-integrated web portals
Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors. Read more about Adxstudio Portals
Microsoft Dynamics CRM-integrated web portals
Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors. Read more about Adxstudio Portals

Eval&GO  

1
Online survey, questionnaire & market research solution
Eval&GO is a cloud-based survey and questionnaire solution which allows users to create and publish custom surveys, and track responses in real-time. The software includes a range of survey themes and question types, automated reports, dashboards, contact management, multilingual surveys, and more. Read more about Eval&GO
Online survey, questionnaire & market research solution
Eval&GO is a cloud-based survey and questionnaire solution which allows users to create and publish custom surveys, and track responses in real-time. The software includes a range of survey themes and question types, automated reports, dashboards, contact management, multilingual surveys, and more. Read more about Eval&GO
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Avg. User review

Survey Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Survey apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
79
79
Reviews 20/20
Integrations 20/20
Mobile 19/20
Functionality 20/20
Security -/20
71
71
Reviews 10/20
Integrations 15/20
Mobile 19/20
Functionality 13/20
Security 14/20
70
70
Reviews 15/20
Integrations 18/20
Mobile 20/20
Functionality 17/20
Security -/20
61
61
Reviews 10/20
Integrations 20/20
Mobile 18/20
Functionality 13/20
Security -/20
56
56
Reviews 15/20
Integrations 19/20
Mobile 5/20
Functionality 17/20
Security -/20
55
55
Reviews 9/20
Integrations 17/20
Mobile 16/20
Functionality 13/20
Security -/20
54
54
Reviews 14/20
Integrations 5/20
Mobile 18/20
Functionality 17/20
Security -/20
52
52
Reviews 14/20
Integrations 5/20
Mobile 17/20
Functionality 16/20
Security -/20
51
51
Reviews 14/20
Integrations 8/20
Mobile 16/20
Functionality 13/20
Security -/20
49
49
Reviews 10/20
Integrations 8/20
Mobile 0/20
Functionality 14/20
Security 17/20
49
49
Reviews 13/20
Integrations 3/20
Mobile 19/20
Functionality 14/20
Security -/20
49
49
Reviews 12/20
Integrations 17/20
Mobile 4/20
Functionality 16/20
Security -/20
43
43
Reviews 14/20
Integrations 9/20
Mobile 4/20
Functionality 16/20
Security -/20
39
39
Reviews 15/20
Integrations 2/20
Mobile 4/20
Functionality 18/20
Security -/20
35
35
Reviews 8/20
Integrations 9/20
Mobile 4/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.