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Comm100
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
People-First, AI Powered Omnichannel Customer Service
Table of Contents
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Comm100 - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: February 2026
Comm100 overview
What is Comm100?
Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support.
The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume.
Advanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives.
Designed for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding requirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control.
By combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide.
It also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally.
Key benefits of using Comm100
• Automate 80% of customer queries with context-aware human-like AI responses
• Empower human agents with real-time AI suggestions and automated workflows
• Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics
• Find knowledge gaps, fix articles, and draft new content from real conversations
• Auto-score every conversation and turn findings into one-click coaching moments
• Convert your knowledge and QA insights into simulation-based training and quizzes
• Manage email, SMS, social, and messaging apps — all from one platform
• Engage customers with crystal-clear, seamlessly integrated voice calls
• Deliver instant, easy-to-find answers for customers, agents and AI
• Streamline the queueing experience to cut wait times & improve CX
• Empower customers to book appointments or meetings with ease
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Chat
Features
Customization Options
Customer Support
Comm100’s user interface
Comm100 pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Comm100?
Our online support teams still focus on phone calls and email but we're getting better with chat and identifying "user intent" on chats.
Select to learn more
Who uses Comm100?
Based on 108 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Comm100's key features
Most critical features, based on insights from Comm100 users:
All Comm100 features
Features rating:
Comm100 alternatives
Comm100
Starting from
31
/user
Per month
Chatbase
Starting from
No pricing info
Tidio
Starting from
No pricing info
ChatGPT
Starting from
No pricing info
Comm100 pricing
Pricing plans
Pricing details:
Live Chat Ultra
No pricing info
Features included:
- Everything in Live Chat Plus
- Advanced chat routing
- Screen sharing
- Agent shift management
- Dynamic chat campaigns
- Custom reporting
- Rule-based chat distribution
- Agent/visitor single sign-on
- Custom variables
- Custom CSS for visitor side windows
- Conversion
- On-premise deployment
- Named customer success manager
AI Agent
No pricing info
Features included:
- Supports 12 channels (Live Chat, Comm100 Messenger, Instagram, Zendesk Chat, Facebook Messenger, X, WhatsApp, LINE, Telegram, SMS, WeChat, Securing Messenging)
- Context-aware conversations
- Guided workflows
- Seamless escalation
- Learns from unanswered queries
User opinions about Comm100 price and value
Value for money rating:
To see what individual users think of Comm100's price and value, check out the review snippets below.
Brian L.
Service Center Manager
Terry M.
Client account manager
Comm100 integrations (31)
Top integrations
Comm100 support options
Typical customers
Platforms supported
Support options
Training options
Comm100 FAQs
Comm100 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Comm100 support?
Comm100 supports the following languages:
Bulgarian, Chinese (Simplified), Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
Q. Does Comm100 support mobile devices?
Comm100 supports the following devices:
Android, iPad, iPhone
Q. Does Comm100 offer an API?
Yes, Comm100 has an API available for use.
Q. What level of support does Comm100 offer?
Comm100 offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat
