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Deskpro

Customer service software you can depend on

Table of Contents

Is this product right for your business?

Find out with a

Deskpro - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Deskpro overview

What is Deskpro?

Deskpro is a multilingual help desk and customer service app for all business sizes and industries. The app offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. Deskpro can be used to convert emails and webforms to tickets and organize these using custom fields, macros, labels, grouping and flags. The app can then be used to prioritize and manage these tickets through triggered actions, bulk actions, and quick replies. A searchable ticket log keeps track of all ticket activity and agents can leave notes and attachments on tickets.

Deskpro offers complete agent collaboration through an agent chat tool and the ability to assign and share tasks. Your helpdesk can be fully customized to suit your brand by adding your own headers, footers, color scheme and logo. Deskpro also acts as a CRM with user profile popup pages, interaction history, user groups and downloadable vCards. The app comes with out-of-the-box reports for understanding trends, customer satisfaction and agent performance. You can also build your own reports to match your KPIs.

Key benefits of using Deskpro

Ticket & email management: Deskpro offers a complete set of ticket management features. These include: email to ticket conversion, custom fields, agent ticket notes, ticket action triggers, ticket escalations, ticket log and search, ticket macros and mass actions, drag-and-drop attachment, ticket tasks, labels, ticket filters, ticket merge, ticket flags, quick grouping, customizable and table views, and more.

Self-Service: Create a customer knowledgebase complete with categories, comments, search, revision history, search engine optimization, content validation, glossary, related content and more.

Feedback Tool: This offers your customers a platform to make suggestions, report bug issues, and rank their favorite features, products and services.

Integrations: Deskpro authenticates against LDAP / Active Directory, any mySQL database, any msSQL database and a range of 3rd party apps.

Advanced Reporting: Deskpro generates reports on your business performance overview, trends, agent activity, agent hours, customer feedback. You can also create your own reports

Collaboration: Agents can work together using chat, ticket notes, by assigning tasks and shared triggers, quick responses and macros.

Starting price

39per user /
per month

Alternatives

with better value for money

Pros & Cons

Pricing

Ease of Use

Deskpro’s user interface

Ease of use rating:

4.6

(38)

Deskpro pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(14)

5(24)

What do users say about Deskpro?

The user interface was slow and don't even think about opening the tool in multiple tabs.

Select to learn more

Who uses Deskpro?

Based on 38 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Automotive

Financial Services

Others

Use cases

Customer Support

CRM for Startups

Distribution CRM

Help Desk

Online Help Desk Software

Deskpro's key features

Most critical features, based on insights from Deskpro users:

Workflow management

5.0

(1)

Knowledge base management

4.0

(2)

Call center management

5.0

(1)

Email management

3.5

(2)

Multi-Channel communication

5.0

(1)

All Deskpro features

Features rating:

4.5

(38)

IT asset management

5.0

(1)

Release management

(0)

Real-Time reporting

(0)

Real-Time notifications

5.0

(1)

Real-Time monitoring

(0)

Real-Time data

(0)

Real-time consumer-facing chat

(0)

Real-Time chat

(0)

Real-Time analytics

(0)

Queue management

4.0

(1)

Project management

(0)

Process/Workflow automation

(0)

Problem management

(0)

Proactive chat

(0)

Prioritization

(0)

Pre-built templates

(0)

Personalization

5.0

(1)

Performance metrics

(0)

Online Forums

(0)

Offline form

(0)

Multiple data sources

(0)

Multi-Language

(0)

Mobile interface

(0)

Mobile app

(0)

Mobile alerts

(0)

Mobile access

(0)

Macros/Templated responses

(0)

Live chat

5.0

(1)

Lead management

(0)

Knowledge management

(0)

Key performance indicators

(0)

WYSIWYG editor

(0)

Wiki

(0)

Widgets

(0)

Website integration

(0)

Web notifications

(0)

User management

(0)

Transfers/Routing

(0)

Transcripts/Chat history

(0)

Third-Party integrations

(0)

Text editing

(0)

Templates

(0)

Template management

(0)

Task scheduling

(0)

Task management

(0)

Tagging

(0)

Surveys & feedback

(0)

Support ticket tracking

(0)

Support ticket management

5.0

(1)

SSL security

(0)

Social media integration

(0)

Single sign on

(0)

Service level agreement (sla) management

(0)

SEO management

(0)

Self service portal

(0)

Search/Filter

(0)

Sales pipeline management

(0)

Role-Based permissions

(0)

Rich text editor

(0)

Reporting/Analytics

3.5

(2)

Reporting & statistics

(0)

Inventory management

(0)

Customer database

5.0

(1)

Customer communication

(0)

CRM

(0)

Content management

(0)

Content library

(0)

Contact management

4.0

(1)

Contact database

5.0

(1)

Configurable workflow

(0)

Communication management

(0)

Commenting/Notes

(0)

Collaboration tools

(0)

Client portal

(0)

Chatbot

(0)

Chat/Messaging

(0)

Change management

(0)

Catalog management

(0)

Canned responses

(0)

Autoresponders

(0)

Automated routing

(0)

Automated responses

(0)

Audit trail

(0)

Approval process control

(0)

Application management

(0)

API

(0)

Alerts/Notifications

(0)

Alerts/Escalation

3.5

(2)

AI summarization

(0)

Activity tracking

(0)

Activity dashboard

(0)

Access controls/permissions

5.0

(1)

Interaction tracking

3.0

(1)

Incident management

(0)

Inbox management

(0)

Help desk management

(0)

Geotargeting

(0)

Generative ai

(0)

Full text search

(0)

For insurance industry

(0)

File sharing

(0)

File management

(0)

Feedback management

(0)

Event triggered actions

(0)

Email templates

(0)

Email alerts

(0)

Drag & drop editor

(0)

Drag & drop

(0)

Document storage

(0)

Document management

(0)

Discussions/Forums

(0)

Decision support

(0)

Data import/export

4.0

(1)

Dashboard creation

(0)

Dashboard

(0)

Customizable templates

(0)

Customizable reports

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

(0)

Customer portal

(0)

Customer history

(0)

Deskpro alternatives

Deskpro

4.6

(38)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.5

Value for Money

4.5

Customer Support

4.7

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Freshdesk

4.5

(3.3K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Deskpro pricing

Value for money rating:

4.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Deskpro Cloud Team

/user

Per month

Features included:

Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics
Standard Support

Deskpro Cloud Professional

/user

Per month

Features included:

Lite Agents
Deskpro AI
AI-Powered Chatbot
Remove "Powered by Deskpro"
Multiple Brand Support
Advanced Voice & Call Controls
Multi-Account
CRM Sync
Professional Support

Deskpro Cloud Enterprise

/user

Per year

Features included:

Data Center Choice
Quarterly Health Checks
Security Reviews
Sandbox Environment
Custom Contracts
HIPAA-Compliant Hosting
Custom Features Development
Account Manager
Implementation Services
Enterprise Support

Deskpro Private Team

No pricing info

Features included:

Infrastructure Support
Deskpro Private Controller
Apache Tika
1 Staging License
Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics
Standard Support

Deskpro Private Professional

No pricing info

Features included:

Infrastructure Support
Deskpro Private Controller
3 Staging Licenses
Lite Agents
Deskpro AI
Private AI
AI-Powered Chatbot
Remove "Powered by Deskpro"
Multiple Brand Support
Advanced Voice & Call Controls
Multi-Account

Deskpro Private Enterprise

No pricing info

Features included:

Infrastructure Support
Deskpro Private Controller
Non-DPC Deployment
Clustering
Private AI
AI Guardrails
Unlimited Staging Licenses
Beta Feature Access
Quarterly Health Checks
Security Reviews
Custom Contracts
Custom Features Development
Account Manager
Implementation Services
Enterprise Support

User opinions about Deskpro price and value

Value for money rating:

4.5

(38)

To see what individual users think of Deskpro's price and value, check out the review snippets below.

“Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.”

Lieven E.

it architect

“The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.”

Andrew I.

Solution Architect

Deskpro integrations (32)

Deskpro support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Phone Support

Knowledge Base

Chat

24/7 (Live rep)

Training options

Documentation

In Person

Videos

Live Online

Webinars

Deskpro FAQs

Q. Who are the typical users of Deskpro?

Deskpro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What languages does Deskpro support?

Deskpro supports the following languages:
Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Q. Does Deskpro support mobile devices?

Deskpro supports the following devices:
Android, iPad, iPhone

Q. Does Deskpro offer an API?

Yes, Deskpro has an API available for use.

Q. What level of support does Deskpro offer?

Deskpro offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)