App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

How GetApp verifies reviews

GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Deskpro

4.6

(38)

Customer service software you can depend on

Last updated: November 2024

Deskpro Reviews (2025)

Overall rating

4.6

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.47/10

Reviews by rating

Suggested alternatives

Zendesk Suite

4.4

(4K)

VISIT WEBSITE

Zoho Desk

4.5

(2.1K)

VISIT WEBSITE

TeamSupport

4.5

(850)

VISIT WEBSITE

Pros and cons

“Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.”

Lieven E.

it architect

“The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.”

Andrew I.

Solution Architect

“The software is great, we utilize a lot of its features (both basic ones like ticket, knowledgebase, feedback, chat and more advance ones like REST API, app, hook).”

Mario Z.

Senior Technical Support Engineer

“Crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged.”

Lieven E.

it architect

“They have some "hidden" costs which were very unpleasant. For example, the cost of removing their logo from your public support center pages, the cost of transferring from OnPremis to Cloud.”

Mario Z.

Senior Technical Support Engineer

“Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing.”

Preston R.

Business Analyst

38 reviews

Sort by

Recommended