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Dixa

Conversational Customer Service Software

Table of Contents

Is this product right for your business?

Find out with a

Dixa - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: November 2025

Dixa overview

What is Dixa?

Dixa is conversational customer service software that helps brands build stronger bonds with customers in real-time across phone, email, chat, Facebook Messenger and WhatsApp. Powered by customer data, smart routing features and integrations, Dixa helps teams automate manual tasks so agents can focus on the customer - not the software.

Truly omnichannel, Dixa brings every support channel together in one simple interface along with all customer data, facilitiating seamless support at every touchpoint. Dixa's intuitive interface ensures users have all the relevant information they need to provide their customers with helpful, personal and friendly customer support.

The system is suitable for businesses of all sizes and includes: Powerful routing and automations, a built-in CRM, unlimited queues, prioritization of channels, agents, and queues, PBX, real-time and historical analytics, internal notes, tagging, ability to transfer any conversation, both inbound/outbound telephony, internal calls and much more. Prices start at $99 per user/per month for phone, email, chat and messenger essentials.

Dixa’s call center features include: VoIP telephony, ACD, local phone numbers for more than 60 countries, toll-free numbers, unlimited queues, smart routing with queue and agent prioritization, a hosted PBX, call recording, service levels, automatic callback and much more.

Visit our website to see all our features or schedule a demo to see how Dixa can enhance your customer and agent experience.

Key benefits of using Dixa

Dixa replaces tickets with conversations, helping brands grow by building stronger bonds with their customers.

Intelligent routing ensures customers are always connected to the best available agent, regardless of which channel the conversation starts on.

Drag-and-drop flow builders allow you to customize and continually adjust how conversations are routed to best suit your business needs.

All conversations are automatically saved and displayed for agents every time a returning customer reaches back out, giving agents more context and saving them time and effort.

Dixa works well with all systems making it possible to display any data you want inside the platform .

Starting price

39per user /
per month

Alternatives

with better value for money

Dixa’s user interface

Ease of use rating:

4.3

(20)

Dixa pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(7)

5(11)

What do users say about Dixa?

Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use.

Who uses Dixa?

Based on 20 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Outsourcing/Offshoring

Retail

Civil Engineering

Consumer Electronics

Others

Use cases

- Not enough reviews

Dixa's key features

Most critical features, based on insights from Dixa users:

Email management

1.0

(1)

Multi-Channel communication

5.0

(1)

Computer telephony integration

5.0

(1)

Automated routing

5.0

(1)

IVR

5.0

(1)

Queue management

5.0

(1)

All Dixa features

Features rating:

3.9

(20)

Reporting/Analytics

3.0

(1)

Call recording

5.0

(1)

Remote support

(0)

Remote access/control

(0)

Real-Time reporting

(0)

Real-Time notifications

(0)

Real-Time monitoring

(0)

Real-Time data

(0)

Real-Time chat

3.0

(1)

Real-Time analytics

(0)

Prioritization

(0)

Performance metrics

(0)

Performance management

(0)

Outbound call center

(0)

Negative feedback management

(0)

Multi-Language

(0)

Multi-Channel data collection

(0)

Manual dialer

(0)

Macros/Templated responses

(0)

Live chat

(0)

Knowledge management

(0)

Knowledge base management

(0)

Workflow management

(0)

Widgets

(0)

VoIP connection

(0)

VoIP

(0)

Voice mail

(0)

Visual analytics

(0)

Time zone tracking

(0)

Third-Party integrations

(0)

Task management

(0)

Tagging

(0)

Surveys & feedback

(0)

Survey/Poll management

(0)

Support ticket management

(0)

SSL security

(0)

Softphone

(0)

Social media integration

(0)

SMS messaging

(0)

Service level agreement (sla) management

(0)

Self service portal

(0)

Reporting & statistics

(0)

Commenting/Notes

(0)

Collaboration tools

3.0

(1)

Chatbot

(0)

Chat/Messaging

(0)

Caller id

(0)

Callback scheduling

(0)

Call transfer

(0)

Call routing

(0)

Call reporting

(0)

Call monitoring

(0)

Call logging

(0)

Call center management

(0)

Blended call center

(0)

Autoresponders

(0)

Automatic call distribution

(0)

API

(0)

Alerts/Notifications

(0)

Alerts/Escalation

(0)

AI copilot

(0)

Access controls/permissions

(0)

Interaction tracking

(0)

Inbox management

(0)

Inbound call center

(0)

Feedback management

(0)

Event triggered actions

(0)

Employee activity monitoring

(0)

Drag & drop

(0)

Data import/export

(0)

Dashboard

(0)

Customizable templates

(0)

Customizable reports

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

(0)

Customer history

(0)

Customer database

(0)

CRM

(0)

Contact management

2.0

(1)

Contact database

(0)

Communication management

(0)

Dixa alternatives

Dixa

4.3

(20)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

3.9

Value for Money

4.2

Customer Support

4.3

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Bitrix24

4.2

(979)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

CXone Mpower

4.2

(581)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Dixa pricing

Value for money rating:

4.2

(20)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Dixa price and value

Value for money rating:

4.2

(20)

To see what individual users think of Dixa's price and value, check out the review snippets below.

“The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.”

Dmitry M.

COO

“They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.”

Mark E.

Network Infrastructure Manager

Dixa support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Chat

Knowledge Base

FAQs/Forum

24/7 (Live rep)

Training options

Videos

Live Online

In Person

Documentation

Webinars

Dixa FAQs

Q. Who are the typical users of Dixa?

Dixa has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money

Q. What languages does Dixa support?

Dixa supports the following languages:
Arabic, Chinese (Simplified), Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish

Q. Does Dixa offer an API?

Yes, Dixa has an API available for use.

Q. What level of support does Dixa offer?

Dixa offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)