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Smith.ai

Smith.ai: A superior 24/7 customer engagement solution.

Table of Contents

Is this product right for your business?

Find out with a

Smith.ai - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Smith.ai overview

What is Smith.ai?

Smith.ai is the most flexible, adaptable way to capture and convert leads 24/7. Our AI Receptionist and Virtual Receptionists answer questions, qualify leads, schedule appointments, & transfer calls. Smith.ai blocks spam, integrates deeply with your CRM, sends you instant call summaries, and more. Custom playbooks tailored to your workflows, conversational AI, and professional human backup ensure high-quality call handling that's personalized to your brand. Smith.ai is the most efficient way to convert leads & grow your business!

Key benefits of using Smith.ai

- AI Receptionist and Virtual Receptionists that screen leads, collect information, and answer questions
- Available to support your new and existing customers 24/7
- Custom Q&A knowledge base and playbooks for lead qualification, custom to your business needs
- Instant call summaries via email or SMS
- English-Spanish call handling
- Appointment and callback scheduling with calendar integration
- Lead qualification and intake with CRM integration
- 24/7 human escalation for AI Receptionist
- Payment collection with billing software integration (Virtual Receptionists)
- Chat To Call for the best client experience (Virtual Receptionists)
- Conflict Checker for attorneys (Virtual Receptionists)
- Native and custom integrations connect Smith.ai with your current systems
- Text Follow-up
- Real-time call data & insights

Starting price

95flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Pricing

Smith.ai’s user interface

Ease of use rating:

4.8

(29)

Smith.ai pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(2)

5(26)

What do users say about Smith.ai?

I am not fighting with them for 6 months of overages and they will only refund 2 months.

Select to learn more

Who uses Smith.ai?

Based on 29 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Law Practice

Legal Services

Computer Networking

Accounting

Others

Use cases

Lead Management

Customer Service

Artificial Intelligence

Customer Communications Management

Lead Capture

Smith.ai's key features

Most critical features, based on insights from Smith.ai users:

CRM

1.0

(1)

Knowledge base management

0.0

(0)

Chat/Messaging

5.0

(1)

On-Demand communications

0.0

(0)

Support ticket management

1.0

(1)

Workflow management

0.0

(0)

All Smith.ai features

Features rating:

4.8

(29)

Lead capture

2.5

(2)

AI copilot

5.0

(1)

Alerts/Escalation

5.0

(1)

Alerts/Notifications

5.0

(1)

Third-Party integrations

5.0

(1)

Interaction tracking

5.0

(1)

Content management

5.0

(1)

SMS messaging

5.0

(1)

Real-time conversations

5.0

(1)

Natural language processing

5.0

(1)

Offline form

(0)

One-to-One messaging

(0)

Online forms

(0)

Performance metrics

5.0

(1)

Personalization

(0)

Pipeline management

(0)

Pre-Configured bot

(0)

Predictive analytics

(0)

Prioritization

(0)

Multi-Language

(0)

Multi-Channel marketing

(0)

Multi-Channel management

(0)

Multi-Channel communication

(0)

Multi-Campaign

(0)

Monitoring

(0)

Mobile access

(0)

Machine learning

(0)

Live chat

(0)

Lead verification/validation

(0)

Lead segmentation

(0)

Visual analytics

(0)

Trend analysis

(0)

Transfers/Routing

(0)

Transcripts/Chat history

(0)

Template management

(0)

Task automation

(0)

Speech recognition

(0)

Source Tracking

(0)

Social media integration

(0)

Sentiment analysis

(0)

Search/Filter

(0)

Role-Based permissions

(0)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Real-Time notifications

(0)

Real-Time monitoring

(0)

Real-Time data

(0)

Real-time consumer-facing chat

(0)

Real-Time analytics

(0)

Query suggestions

(0)

Product recommendations

(0)

Process/Workflow automation

(0)

Proactive chat

(0)

Lead qualification

1.0

(1)

Customer history

(0)

Conversion tracking

(0)

Conversation intelligence

(0)

Contextual guidance

(0)

Contact management

1.0

(1)

Configurable workflow

(0)

Communication management

(0)

Code-free development

(0)

Chatbot

1.0

(1)

Chat Transcript

(0)

Canned responses

(0)

Campaign management

1.0

(1)

Call recording

(0)

Calendar management

(0)

Autoresponders

(0)

Automated responses

(0)

Appointment scheduling

(0)

Appointment management

(0)

API

(0)

AI/Machine learning

(0)

Activity tracking

(0)

Activity dashboard

(0)

A/B testing

(0)

Lead notifications

(0)

Language detection

(0)

Intent recognition

(0)

Human Handover

(0)

Geotargeting

(0)

For sales/marketing

(0)

For sales teams/organizations

(0)

For ecommerce

(0)

For developers

(0)

File sharing

(0)

Event triggered actions

(0)

Engagement tracking

(0)

Drag & drop

(0)

Data visualization

(0)

Data security

(0)

Data import/export

1.0

(1)

Data extraction

(0)

Dashboard

(0)

Customizable templates

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

(0)

Customer support

(0)

Smith.ai alternatives

Smith.ai

4.8

(29)

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.8

Value for Money

4.7

Customer Support

4.9

Intercom

4.5

(1.1K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Pipedrive

4.5

(3K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Bitrix24

4.2

(979)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Smith.ai pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

Per month

Features included:

Appointment booking
Lead qualification
24/7 human escalation
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings
Rich business insights
Email Support
Phone Support
Chat support

Basic

270

Per month

Features included:

Appointment booking
Lead qualification
24/7 human escalation
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings
Rich business insights
Email Support
Phone Support
Chat support

Pro

800

Per month

Features included:

White-glove setup
Appointment booking
Lead qualification
24/7 human escalation
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings
Rich business insights
Email Support
Phone Support
Chat support

Enterprise

No pricing info

Features included:

All the Essential
Email Support
Phone Support
White-glove setup

User opinions about Smith.ai price and value

Value for money rating:

4.7

(29)

To see what individual users think of Smith.ai's price and value, check out the review snippets below.

“My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.”

Maria J.

Principal Attorney

“I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.”

Sara G.

Owner

Smith.ai integrations (70)

Integrations rated by users

We looked at 29 user reviews to identify which products are mentioned as Smith.ai integrations and how users feel about them.

8am MyCase

Integration rating: 5.0 (1)

“I didn’t want to have to input the calls into my call log after they were handled. ”

Juanita H.

Attorney

Filevine

Integration rating: 5.0 (1)

“Filevine is our main case management platform we use. Every team member is always on Filevine during business hours, so having Smith.ai's communication transfer over to Filevine saves us a lot of time and allows us to track communication with each client. ”

Ramon L.

Office Manager