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TeamViewer Remote Logo

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Remote support, remote access & online meetings software

(31)

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TeamViewer Remote Pricing

Pricing overview

Value for money rating

4.4

/5

11.4K

Price starts from

298.80

/user

Per year

Pricing options
Free plan
Subscription
Free trial

Pricing details

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)

What users say

I love being able to seamlessly access my computer from my laptop or cell phone with ease. Having the freedom to use a lower cost device to remote access a more powerful computer makes life simpler.
It's a great low cost option for small business which is why we enjoy it. Very user friendly and easy for introduce to new team members.

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Reviewers who mentioned pricing said:

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Emir O.

Telecommunications, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great app for assisting friends and family

Reviewed 4 years ago

This is the app i use for remote assitance for private use. Problems i encountered over the years usualy have workarounds, but main thing is that you can in matter of minutes access remote PC and do the magic.

Pros

It is easy to use. In a few minutes anybody with low tech skills can install client and send you data needed for remote assistance. It works with great even with fairly slow internet connection. My number one solution for private usage

Cons

Well price for companies for premium solutions is overpriced. There is no Wayland support for Ubuntu, and also remote access to some Android devices is limited. When i bought licence few years ago, after some time i could not use licence. When they release new bigger version you loose you licence ( payed 500€). Also montly fee is fairly too high especialy for 3rd world countries.

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Yurie Katri P.

Telecommunications, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A helpful tool for working remotely

Reviewed 2 years ago

Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.

Pros

It is very convenient because you can operate the remote connection destination terminal through a remote desktop connection between offices or in a homework environment without the hassle of detailed configurations. It is also possible to send files, so it is useful when you want to transfer a local file to a remote connection destination. It also supports smartphone apps, so in an emergency, you can access and respond from your smartphone, which is excellent.

Cons

Sometimes it is strangely cumbersome, and operations such as clicking are disabled and a restart is required, which is inconvenient. Also, as it is not a cheap service in terms of cost, I think if there are several additional contract plans, the barriers to using the paid version will be reduced.

Vendor response

Hi Yurie, Thank you so much for reviewing TeamViewer with the positive feedback! We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. We are glad to know TeamViewer is a powerful remote access tool for you and even for your home office! You are invited to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions about TeamViewer. We hope you enjoy using TeamViewer all the time! See you in TeamViewer Community! Wish you a great day and all the best. Best, Ying/TeamViewer

FA
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Fabrizio A.

Information Technology and Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A must if you need to remote connect in unattended way

Reviewed a month ago

I use Teamviewer for work but also to help friends. It saves me a lot of time as I don't need to go onsite to check, troubleshoot and fix any software issues. It's also really useful if you are abroad and need to connect to your computer at office for example.

Pros

just install teamviewer remote and set connection parameters on the device you will need to manage remotely: who will connect, what it can do. You will be able to connect to it from another computer (or mobile phone) and act as you were in front of remote machine. You just need to be sure the remote machine is of course powered on and there is internet connection. You can also transfer files. The quality of connection depends of both lines performances (yours and the remote one, upload and download speed should not be too low).

Cons

Teamviewer can be slow on older machines and it may happen you need to restart service on remote machine in order to connect

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Adnaan M.

Airlines/Aviation, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Will TeamViewer be suitable for my team???

Reviewed 2 years ago

The jury is still out on this one! I would say that my experience has been a bit of an" up and down" one. Their are some aspects of TeamViewer that i compliment their team on and other aspects which need to be looked at closely and ensure that those aspects are improved moving forward, with the focus on rectifying these issues soonest. Its all about keeping the customer satisfied in an ever increasing, competitive business environment. No, TeamViewer will not be suitable for my team as for now, but i always willing to relook at it, once the TeamViewer lads get the necessary done!

Pros

TeamViewer has been a secure platform to use, with the RSA key exchange and encryption. In the aviation industry, security is paramount and TeamViewer meets that requirement. It allows me to connect to contacts globally and provides a host of additional sevices, for e.g monitoring my entire teams desktop and allows recording the sessions remotely. Added to that, TeamViewer setting up is relatively simple with equally simple configuration.It provides added options of file transfer, instant messaging and being able to manage servers remotely. It has been instumental in making it possible for me to remotely control my devices for work and home, including cameras amongst other things. Impressive? Yes indeed! But read on please.....

Cons

The UI is super boring and the TeamViewer team should get cracking on that aspect to begin with. It puts me to sleep! Additionally, similar products come in at a better price.. Transferring files that are large can be a laborious and lenghty task, becoming frustrating in this world of "instant gratification". Speed it up TeamViewer! Not the best customer service experiences that i have had. High speed...

Vendor response

Hi Adnaan, Thanks for choosing TeamViewer and sharing the awesome review! Firstly, we appreciate the unique feedback on TeamViewer. We are so happy to hear that TeamViewer is a powerful remote access solution! Undoubtedly, TeamViewer does require remote connections to occur in the same version of TeamViewer. The latest version of TeamViewer is even better and recommended in use. Following this, we can ensure all users enjoy the best experience, stronger security, and the latest feature on TeamViewer. At the same time, we strongly encourage you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions. Again, we can't thank you enough for trusting TeamViewer and we hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer 

EI
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Emad I.

Machinery, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TeamViewer is packed with unique features but at inflated price.

Reviewed 5 years ago

The best overall remote access and desktop sharing software in the market hands down, packed with lots of features that you could barely find in any free or paid alternative, but this all comes in a very restricted free plan and inflated price if you decided to upgrade to paid plans, their prices need to be revised and their cancellation policy need to be reviewed and implemented properly for the best of their customers first.

Pros

A fundamental portion of my work duties require constant and stable remote connection for wide variety of tasks ranging from colloaborating with my collegeus on a project or to overseeing some developments/deployments for platforms or make essential modifications to work in progress, aside from that i use it for a lot of personal tasks to run on my home PC or manage some features in my home network...

Cons

I would have given this amazing piece of software the full mark unless it suffers from two basic issues that irritates me a lot and need the company to look for a solution to those problems sooner than later if it wants to keep its loyal customers like me, First and most important one is their pricing plan for paid version, As i mentioned I use the paid version for business but recently the prices...

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Verified reviewer

Food Production, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TeamViewer is the best but pricing make many users sign away

Reviewed 3 years ago

For me it’s the perfect and in top but still pricing is the important issue

Pros

Team Viewer provides full control accessing computer to computer remotely. I can transfer program files between my side and remote side easily. Access any pc from phone application, it has made easier for me to assist my branches in transport. I make it start with windows and add static password so you don’t need the other side any way as long as pc has internet connection. Switching between OS users by logging off or switching user is very simple. It access pc as admin and it doesn’t ask every task admin rights. Support session record ,Instant message and audio calls which is very useful to contact other side. could show black screen to remote side to get ride of voyeurs.

Cons

Problem with different version, if you connect with lower virsion it asks to upgrade lower side. Support stopped for old OS. Commercial user license is not competitive.

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Maurice M. B.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Affordable Support For Your Remote Teams

Reviewed 2 years ago

I love this platform. Teamviewer was the easiest implementation of remote access and support for devices within my business. On a personal note, I've used it to access my personal computer, and to assist my mother with her technical needs, when I could not get to her. When, in the height of the pandemic, I was forced to allow my team to work in the cloud, we purchased a license, and all of a sudden,...

Pros

Teamviewer presents a powerful and stable platform for remote access to computers, regardless of the platform you intend to connect from. In an increasingly connected world, this is your method of connecting to multiple computers within your business. It also doesn't matter the version of your Windows, where Microsoft's Remote Desktop requires the Pro versions.

Cons

My main issue isn't a problem, to be quite frank. When using teamviewer on mobile, there are a bit too many finger gestures which are required to mimic different mouse clicks. I figure that learning from the existing gestures on android and iOS might be beneficial

AM
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Alexandria M.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best and most secure remote access software for a desktop or laptop

Reviewed a year ago

TeamViewer is simple, cost-free for personal use, and includes all the features of remote control software, including file transmission and chat. If you have monthly subscription, you can also get meetings and remote video assistance.

Pros

One major benefit of TeamViewer is its ability to be accessible from anywhere. No matter how far the technician is from the consumer, we can address IT problems in real time. The user interface is speedy and simple to navigate through, and the desktop support is fantastic! It is more adaptable to a variety of devices and flexible. Video conference scheduling is dependable and effective.

Cons

Instead of demanding a manual upgrade, it would be nice if TeamViewer upgraded itself when the computer was turned on.

Vendor response

Hi Alexandria, Thank you for sharing the amazing feedback about TeamViewer. We are so happy to hear that TeamViewer is a user-friendly remote access solution. TeamViewer always puts Security and Privacy as the top priorities. Following this, we can ensure all users enjoy the best experience, stronger security, and the latest features. We would like to take this chance to invite you to TeamViewer Community for more discussion about remote connections (https://community.teamviewer.com/English/). Once again, we appreciate your valuable review on TeamViewer, and hope you would enjoy using TeamViewer as always! Have a great day! Best, Ying/TeamViewer

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Verified reviewer

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solve everything in easy way.

Reviewed a month ago
Pros

This system is really easy to use and i have a really friendly interface & Installation and setup also simple and quick . Anyone can easily get and work on this . Mostly I'm really impressive about the system security because it use Two-Factor Authentication and specifically with encryption. This can be Use in any platform and performance is also really good and its high speed connection. In here we can fully control the device and at same time we can transfer the files easy. This is good for both business and personal use and its free for personal use with some operating systems and also its with reliable purchase plans.

Cons

Mostly its high cost for the business plans such as beginner business. Main issue is hackers can easily attack the user system with this . Teamviewer is really depending on the internet, some times it will be a issue with the low internet access peoples, it need higher performance and it will slowdown the low end Computers.

Vendor response

Hello TeamViewer user, Thank you for sharing the excellent review about TeamViewer! We are thrilled that you like the interface and installation of TeamViewer! Additionally, we would like to highlight our commitment to the security and privacy of remote connections. Please ensure that TeamViewer is on the latest version on both sides of the connection. If you would like to share more feedback about the TeamViewer interface and experience, please visit the TeamViewer Community - https://community.teamviewer.com/! Hope to see you in the Community soon! Best, Ying/TeamViewer

JF
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Justin F.

Retail, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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There are better Remote Access options Now

Reviewed 7 months ago

Overall the system is OK. setting up remote access is clunky and overly complicated. The billing system sucks and has limited adjustment ability. The support takes probably a week to get back to you and the call center is always bogged down. It is overpriced for our needs. I have tried reaching out to your support. The support has not been helpful nor interested in working to solution. Overall, the...

Pros

App that boots at startup Solid tutorials Mac OS support

Cons

A lot The price structure does not reflect a small business needs for periodic support Options come and go support is mediocre

Vendor response

Hi TeamViewer user, Thank you for sharing the review about TeamViewer and we are so sorry to hear about the poor experience with TeamViewer. To turn things around and help you with the best possible solution for your case, we encourage you to contact the TeamViewer Support Team (https://www.teamviewer.com/en/customer-support/) for a discussion. We hope that you will receive a satisfying outcome and enjoy the journey with TeamViewer continuously. Best, Ying/TeamViewer

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Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Team Viewer as its Pros and Cons

Reviewed 7 months ago
Pros

great tool easy to use user friendly quick install quick access

Cons

cost user management access management file transfers

Vendor response

Hi TeamViewer user, Thanks for choosing TeamViewer and liking TeamViewer! We are so happy that TeamViewer is a user-friendly remote access solution! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. Hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer

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Almir B.

Computer Software, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Remote Access Solution

Reviewed a year ago
Pros

One of the standout features that I absolutely love about TeamViewer is its ability to facilitate remote access to another person's desktop or mobile phone. This functionality provides users with the convenience and flexibility to access online solutions, including video and audio communication, from a remote location. What makes TeamViewer even more remarkable is its emphasis on safety and security. The platform ensures a high level of protection by requiring an ID and password for remote access, thereby safeguarding sensitive information and maintaining user privacy. This combination of remote accessibility, online solutions, and robust security measures makes TeamViewer an invaluable tool for seamless collaboration and efficient remote support.

Cons

I have not encountered any significant downsides to using TeamViewer; it has consistently proven to be a reliable solution whenever the IT team needed remote access to my computer. However, one aspect that could be improved is the pricing of TeamViewer, which I find to be on the higher side compared to some other remote access tools. Additionally, while the customer support provided by TeamViewer is generally satisfactory, there is room for improvement in terms of responsiveness and availability. Nonetheless, despite these minor areas for enhancement, TeamViewer remains a valuable and effective tool for remote access, offering seamless assistance when needed.

Vendor response

Hi Almir, We are really pleased to know you have chosen TeamViewer as your trusted remote access solution. We are so thrilled to know that TeamViewer became a powerful and reliable tool for you to remotely connect to others at the same time! Without your support and trust, TeamViewer can't become the all-in-one remote access solution with reliability and cross-platform flexibility. We wish you a pleasant journey with TeamViewer and Happy connections! Best, Ying/TeamViewer

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Abayomi O.

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TeamViewer Meeting Review: Streamline Communication and Collaboration with Video Conferencing.

Reviewed a year ago

It has helped me a lot in my field, in giving remotely giving support to field engineers. It has assisted us to resolve technical issues on time without a need to be physically present at the site. It also helped in conducting real time conference meeting with other engineers in the company.

Pros

The ability to conduct video conferences, remotely access and control devices, diagnose technical issues, and transfer files quickly and securely make TeamViewer Meeting a valuable tool for me as network engineer. This feature ensures that technical issues can be resolved quickly and efficiently, minimizing downtime and enhancing productivity.

Cons

One of the potential downsides of TeamViewer Meeting for me as a network engineer is the dependence on a stable and reliable internet connection for remote access and control. The product's pricing structure may not be affordable for small businesses or individual users.

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Harry S.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fantastic for Commercial; OK for Personal

Reviewed a year ago

Fantastic piece of software which has allowed us to troubleshoot our user device issues whether it's a mobile or desktop/laptop. The cost is high but the functionality is also great and gets the task done.

Pros

I'm able to store user machine ID's to my Teamviewer account which allows me to see when their Teamviewer is opened so I can quickly select their session and hop onto it without needing to get the ID/Password from the user. Also how easy it is to get onto the machine with admin privileges is very useful.It's ideal to use within the business frontier if only a few licences are required.

Cons

The versioning of Teamviewer must always be kept up to date on all machines if updated. We have a QuickSupport shortcut available for all users; however our main Teamviewer software was updated to a newer version which then caused the QuickSupport shortcuts to be updated with a later one from the homepage due to being unable to connect to the newer Teamviewer. (as well as Teamviewer host)

Vendor response

Hi Harry, We are really pleased to know you have chosen TeamViewer for your remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions. Likewise, we would like to invite you to join TeamViewer Community (https://community.teamviewer.com) if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

RT
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Raymond T.

Food & Beverages, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Teamviewer is very convenient to use

Reviewed a year ago
Pros

TeamViewer is a powerful remote access program that offers users a simple and effective way to connect to and operate devices from a distance. Its ease of use, high level of dependability, and security make it a top choice for both individuals and corporations.TeamViewer's adaptability is one of its strongest features. It is simple to connect to practically any device because it supports a wide range of operating systems, including Windows, Mac, Linux, iOS, and Android. Additionally, the software enables a variety of connection methods, including as file sharing, online meetings, and remote control, so users may select the one that best suits their requirements.Incredibly user-friendly, TeamViewer has a simple, clear interface that is simple to use.

Cons

One of the main issues with TeamViewer is its cost. While the software is free for personal use, its premium versions can be quite expensive, making it less accessible to small businesses and individuals on a budget. Additionally, the licensing model can be confusing, with different features and capabilities being locked behind premium subscriptions.Another potential drawback of TeamViewer is its security....

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Brandon R H.

Wireless, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent for time and cost savings. Ideal for support to people outside the company.

Reviewed 2 years ago

Remote connection is possible from anywhere, so you can work from the office, while traveling, or from home, improving efficiency. It can minimize the amount of time and effort necessary to go to the location, as well as the expense of transportation. Previously, it used to go to the end user to work and solve the problems, but after the introduction, the time to go to the site and the cost of going there are reduced, the work efficiency is improved and the problems are recovered. Good things like shortening the time and reducing transportation costs. It increases work efficiency when dealing with PC problems.

Pros

It became a means to connect from the inside to the outside, the problems that could be solved, the concrete effects, and the outside. Before I could connect from an external computer to an internal computer through a VPN connection, but I could not do the reverse pattern. It is now possible to connect from inside the company to outside the company, and it is now possible to explain outsiders sharing the computer screen. I use it to teach people outside the company how to operate a computer. If only the ID and password are provided over the phone, you can connect immediately and it is easier to use than other software. Also, the connection is difficult to interrupt and there is no delay in reaction, so you can use it comfortably.

Cons

Occasionally, you may not be able to connect from the start, or if you think it has hardened during use, the connection may disconnect, so check.

Vendor response

Hello Brandon, Thank you for reviewing TeamViewer and sharing your great experience with TeamViewer! We are pleased to know you have chosen TeamViewer for your remote access solution! Wish you a beautiful day and an unforgettable journey with TeamViewer! Best, Ying/TeamViewer

JM
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Jhonjerlyn M.

Real Estate, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Stable remote connections with much more direct communication.

Reviewed 2 years ago

My overall experience with TeamViewer has been really good, this software has been helping us within my corporate area and also within the other areas of our real estate company, all of our employees are using it to connect remotely when needed, and they also use it to connect with clients remotely, this software is quite useful in this company and helps us to optimize the remote connection. I must admit that the general use of this platform has been really simple, from the first moment I started using it, you will not know how easy it was, and its general interface is quite comfortable to check several remote connections.

Pros

One of the main things that I like about TeamViewer is that I can connect to another computer without having to go through a complex process, just by having the ID and password of the computer I want to connect to, I can connect immediately. Another thing that I like is that I can modify the video quality and the fluency of the remote connection, TeamViewer has a function to improve the video quality,...

Cons

One of the main things that have to improved within this platform is the transfer of files, on several occasions I have tried to transfer files while making a remote connection, the transfer of files takes a long time even though I try to transfer few files simultaneously. Another thing that needs to be improved is that the App for mobile devices is a bit difficult to use, it does not have a zoom button to be able to zoom in on a specific part of the remote connection, and thus be able to operate a computer much more easily.

Vendor response

Hi Jhonjerlyn, Thank you for contributing valuable time to sharing your unique experience with TeamViewer and we appreciate your recommendation on TeamViewer. We are glad that you are enjoying TeamViewer's performance, reliability and user-friendly functionality. Did you know that we welcome all TeamViewer users and fans to visit TeamViewer Community (https://community.teamviewer.com/) for knowledge sharing and technical discussion. There are more powerful features to discover about TeamViewer and we would love to see you there! Have a wonderful day! Best, Ying/TeamViewer

NJ
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Nikodem J.

Automotive, 5,001-10,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TeamViewer, my goto program for remote support

Reviewed 2 years ago

I'm using TeamViewer since many years. Usually to help family with PC problems. TeamViewer always worked without any issues and provided smooth way to work on the actual problem. I would highly recommend it for such purposes. I also like the fact that it's multiplatform, so I can use my Linux PC to connect with Windows.

Pros

I'm using TeamViewer to help my friends and family with their PCs. One of the biggest advantages of TeamViewer are very easy installation (or you can even run it without installing) and configuration. Other softwares that I've used (Radmin, TightVNC) require port forwarding, which is usually beyond regular user technical knowledge. TeamViewer works without this extra hassle. Additionaly there is bunch...

Cons

I cannot think of any real downside of the TeamViewer other than its pricing for commercial use. I was planning to use it for remote control of the PCs in the small company (family business, 4 PCs to control), but I really cannot justify paying so much for this. Therefore I am using other software with less functionality, but much cheaper.

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Bill B.

Computer Software, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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A solid, but expensive, remote control tool for supporting clients

Reviewed 2 years ago

TeamViewer was a great solution that allowed us to easily provide support services to our customers. However, the constant need to upgrade, the inability for older versions to talk to newer versions, and the business practices of selling perpetual licenses one day and forcing people into a subscription model the next is not reassuring.

Pros

When we chose TeamViewer, they offered a great deal for the money, spending money to buy the software license once with no recurring fees. The ability to provide "zero-install" links on our web site to allow customers to get us connected to their systems was a huge plus for a remote support environment. And even better, they were far cheaper than other solutions at the time, like GoToMyPC, LogMeIn, RAdmin, and others for an environment where you needed to support random users around the globe.

Cons

Sadly, shortly after we bought our expensive, "perpetual, no recurring fees" license and got everything set up, TeamViewer changed the game entirely, switching to a pure subscription model. So, after advertising that our high one-time fee wouldn't require maintenance fees, the new model now requires an annual subscription, and we have been stuck on v12 for the last several years with no ability to...

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Marco S.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Teamviewer: A remote superhero

Reviewed 2 years ago

I have used the software for a long time to be able to provide technical support both at a personal and corporate level, its interface is intuitive and does its job very well, it is widely used on Windows systems since the installation on other systems such as Linux is a bit difficult due to because you must have the appropriate knowledge to do it, what I like the most is that I can have privacy in what I am doing and being able to share files between teams is the best thing.

Pros

To say that it is teamviewer is like asking what fire is for, it is the best and for a long time the pioneer in terms of taking remote control of a computer via the Internet, is a sotware that is not necessary to install it to use it and that allows us to work in collaboration no matter from where we connect, it is used primarily in corporate environments that can afford its price, allows us to use...

Cons

The cost of your license is something that scares away the vast majority of people who could use the software relegating it mostly to corporate environments, another drawback I've had personally is the interoperability between systems when we take control of a Windows-Linux computer or vice versa and control of the computer from the Android phone is impossible.

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Nitin S.

Information Technology and Services, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Really helpful remote troubleshooting and collaborating tool for work from home startups

Reviewed 2 years ago

If someone want to make their collaboration seamless without having to take only video calls and explain everything in one go then this tool is is best choice. You can collaborate and take control of your team's desktop or system while recording every step followed while troubleshooting.

Pros

I have been connected to teamviewer since 8 months, whenever I need help in troubleshooting a project for my team I just have them share their screen take control of everything and its done in no time. Its really reduce time of making things done while working remotely. I also liked the way of collaboration happened via teamviewer, I can be able to share any type of files while live chatting or doing any call. Its easy to setup and use in any type of team.

Cons

After updating to newer version of teamviewer, cursor from other desktop have been hidden and that's make trouble if client want to show something using their cursor. Also its pricing is not justifiable for me as its basic plan is comparably higher than other solutions.

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Vashishrao D.

Information Technology and Services, 1,001-5,000 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TeamViewer - A Fast and Safe software for Remote Control

Reviewed 3 years ago

Teamviewer is a safe product and it is also uses AES 256-bit encryption. It has enable me to perform task remotely just by sitting from my desk, rather from moving physcially. TeamViewer has helped me to make lots of savings on fuel as well as on time. Worth mentioning is also the customer service that you have after purchasing the product. Below are a few personal advantages I noted while using this...

Pros

First and foremost, it is one of the best free remote access and free remote control softwate. It enables user (usually IT Support team) to have access remotely on your machine while limiting their physical movement especially during this Covid-19 pandemic. It is also a great tool to be used in environments where there is a low-bandwidth. Moreover it has also helped me to communicates with the recepient via a chat box or via call. I also have the option of transfering files via TeamViewer, thus making it an ideal office tool for anyone who want to gain access to a system without any physcial movement, thus helps in saving time and gas money. It is also a cross-platform application (User can control any device that are on either Linux, MacOS, Android, iOS or even on Rasberry Pi).

Cons

One of my main concerns is that both parties (that is the person to whom I am connecting remotely and myself) need to have the same version installed on the machine or else, the application will not work. Another disadvantage is that large files cannot be shared over TeamViewer. The computer that I am connecting to also needs to be switched on and active which mean that the application needs to be remained open.

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Rodrigo T.

Computer Software, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Is no longer the best

Reviewed 3 years ago

We use it to serve the customer, solve problems on the remote screen, search for diagnostic files and return corrected files. We also use text chat a lot, but it's so unobtrusive that the customer on the other end often ignores the messages, so you end up using the notepad to highlight and draw attention. Until version 15 I thought it was great. But with the change in the form of licensing, and with...

Pros

It's fast, in the portable version it's easy to use and doesn't require bureaucracy. You just send the link to the customer, receive the access data and that's it. Great for remote support, copying or sending files and chatting with the customer without the phone.

Cons

It used to be great, but as the billing model went from perpetual license to subscription, they try to force you to use the latest version to force you to subscribe. So you have a version confusion on the clients, and the older version doesn't access the newer host. The subscription price is also abusive. The support is bad, they are slow to respond and they respond generically.

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Jeheen Mahmood Z.

Computer Software, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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If you are providing remote serice, you need this

Reviewed 4 years ago

This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

Pros

This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy. Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

Cons

To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.

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Verified reviewer

Information Technology and Services, self-employed

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Powerful and easy to use, but terrible support and extremely expensive.

Reviewed 4 years ago

TeamViewer used to be a one-time purchase (albeit and expensive one). While TeamViewer was in this state, I used it frequently to access clients computers remotely. However, the minute TeamViewer changed to a monthly subscription, I stopped using it. The $50/month was simply too expensive when other alternatives became available for less.

Pros

TeamViewer's remote access capabilities are quite impressive and secure. Setting it up is fairly simple, and can provide remote screen access and file sharing capabilities. TeamViewer can also be set up to only be run on demand (i.e. for tech support purposes), and to run in "unattended" mode (i.e. to always be running and always allowing remote access). Finally, TeamViewer is free for personal use

Cons

While TeamViewer is free for personal use, any business use requires a $50/month license - which is outrageously expensive compared to other options. One of the most frustrating aspects, during install TeamViewer asks whether it will be used for personal or business purposes. If you select personal, TeamViewer will operate in free mode in perpetuity, however if you accidentally select business, there is now way to revert that to personal. Contacting TeamViewer support is useless, as it can takes days to weeks to hear back from support. Even when paying the $50/month, TeamViewer support is slow to respond, and often times unhelpful in their answers.