This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

Best Call Center Software with Customizable Templates

41 software options

Sponsored

Filter Results



Pricing models


Devices supported


Organization types


Geographies served


Customer rating


Integrated with


Features


Get personalized results

Any industry

Any business size

Salesforce Service Cloud

4.4
(510)

Customer Service & Field Service Management Solutions

visit website
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

InGenius

4.8
(5)

Computer telephony integration to fuel efficiency

visit website
Increase agent productivity, customer satisfaction and case handling capacity. InGenius helps make calls more efficient by placing critical CRM insights at your agents' fingertips. Drive more successful service with one simple integration that supports unique workflows and omnichannel environments.

Read more about InGenius

Convoso

4.7
(16)

Dial Smarter, Not Harder

visit website
Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Read more about Convoso

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk

XCALLY

4.8
(82)

Omnichannel contact center management

visit website
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.

Read more about XCALLY

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

visit website
Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more

Read more about Newfies-Dialer

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

visit website
Great customer service starts with better Contact Center software!

Read more about LiveAgent

User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

visit website
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

Read more about User.com

Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

visit website
Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Read more about Bitrix24

Playvox

4.8
(70)

Quality Assurance Software for customer service teams.

visit website
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

Read more about Playvox

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

visit website
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

Read more about Zoho Desk

VICIdial

4.7
(249)

Open source call center software with predictive dialer

visit website
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Read more about VICIdial

Agile CRM

4.2
(404)

Sales and marketing CRM for growing businesses

visit website
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Dixa

4.3
(19)

Conversational Customer Service Software

visit website
Dixa offers call center software built by CX professionals to improve the agent and customer experience. Powered by smart routing, customer data, integrations and more, get quality VoIP starting at $99 per agent/ per month and add more channels or agents as needed.

Read more about Dixa

CommBox

(0)

Cloud-based contact center and customer service solution

visit website
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

Five9

4.2
(384)

Cloud contact and call center software

visit website
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Freshdesk

4.5
(2,2k)

Online helpdesk system and customer service software

learn more
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Aspect Workforce Management

4.2
(236)

Workforce management for on-premise, hosted or in the cloud

learn more
For contact centers with 150+ agents, Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks real-time adherence. Run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

Read more about Aspect Workforce Management

Voiptime Cloud

4.8
(78)

Great contact center software for SMB and Enterprises

learn more
Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer interactions with the Voiptime Cloud contact center platform. Enjoy the capabilities of Voiptime Cloud software trusted by 1000+ companies!

Read more about Voiptime Cloud

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

learn more
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations.

Read more about Wix Answers

Ameyo

3.9
(30)

All-in-one Contact Center Software

learn more
An all-in-one customer interaction suite powering over a billion interactions worldwide

Read more about Ameyo

Nextiva

4.2
(178)

Simplifying Business Communication

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

Read more about Nextiva

Text-Em-All

4.8
(49)

Mass text messaging and automated calling solution.

learn more
Text-Em-All is a mass text messaging and automated calling solution that helps organizations reach individuals and contact groups with important messages. Send one message and reach everyone instantly.

Read more about Text-Em-All

Connect First

4.5
(52)

Omni-channel cloud contact center

learn more
Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction.

Read more about Connect First

3CLogic

4.3
(48)

Cloud Call Center Solutions

learn more
3CLogic is a complete cloud call center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers.

Read more about 3CLogic

page 1 of 2

10+ YEARS RECOMMENDING SOFTWARE

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.