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Best Call Center Software with Drag & Drop Interface

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NICE CXone

4.2
(509)

Cloud Contact Center Software

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Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

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Genesys Cloud CX

4.2
(124)

Mobile optimized cloud call center with multichannel routing

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Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

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Webex

4.4
(5.4K)

One app for everything. And everyone.

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

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Salesforce Service Cloud

4.4
(528)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

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3CX

4.5
(247)

3CX communications system. Web & mobile apps (Android, iOS)

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3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

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Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

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Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes.

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LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

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Great customer service starts with better Contact Center software!

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Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

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Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

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Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

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Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

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PanTerra Networks

4.4
(16)

All-in-one simplifies communication & increases performance.

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PanTerra Streams call centers allow businesses to support to global customers in convenient time-zones, while reducing overhead. Benefits include: facility and equipment cost savings, higher conversion rates, decreased agent turnover, simplified temporary scaling, and a higher quality agent pool.

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Infobip

4.8
(9)

Omni-channel customer communication and engagement

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Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

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Dialpad

4.3
(423)

Cloud communications system for enterprises

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Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell.

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USAN Contact Suite for Amazon Connect

5.0
(1)

Extending the power and breadth of Amazon Connect

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Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

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Five9

4.2
(397)

Cloud contact and call center software

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Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

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Shelf

4.9
(83)

#1 Rated Knowledge Automation for Your Virtual Workforce

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Shelf is redefining the future of work with answer automation, quickly connecting people with the knowledge they need to do their job. Our highly awarded knowledge automation platform revolutionizes how organizations curate and distribute company knowledge so customers know more, and agents do more.

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Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

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With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

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Alvaria Workforce

4.2
(239)

Workforce management for on-premise, hosted or in the cloud

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Alvaria Workforce is a high-performance contact center software solution that provides forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering exceptional customer experience.

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Nextiva

4.2
(185)

Simplifying Business Communication

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Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

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Agile CRM

4.1
(416)

Sales and marketing CRM for growing businesses

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Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Bright Pattern

4.7
(97)

Cloud Contact Center Software with Embedded AI

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Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

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Zingtree

4.4
(94)

Build interactive decision trees that guide your teams.

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Zingtree lets you create, deploy and analyze live agent scripts

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ProcedureFlow

4.9
(26)

Cloud-based knowledge management software

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ProcedureFlow is a cloud-based knowledge management software which enables call centers to create simple visual maps to support customer service operations

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User.com

4.7
(32)

The engine of growth. An all in one solution for user data.

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User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

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3CLogic

4.3
(49)

Cloud Call Center Solutions

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3CLogic is a complete cloud call center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers.

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