This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Best Call Center Software with Knowledge Base Management

90 software options

Sponsored

1 filter applied


Features



Pricing model




User rating


Personalize your search

Any industry

Any business size

Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

visit website
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

Read more about Zoho Desk

Show me more like this
Rescue logo

Rescue

4.7
(140)

Remote support for helpdesks, call centers and organizations

visit website
GoTo Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Read more about Rescue

Show me more like this
Bright Pattern logo

Bright Pattern

4.7
(98)

Cloud Contact Center Software with Embedded AI

visit website
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Read more about Bright Pattern

Show me more like this
NICE CXone logo

NICE CXone

4.2
(516)

Cloud Contact Center Software

visit website
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

Read more about NICE CXone

Show me more like this
GoTo Connect logo

GoTo Connect

4.5
(603)

The first-ever truly unified voice and video solution.

visit website
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Show me more like this
Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(542)

Customer Service & Field Service Management Solutions

visit website
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Show me more like this
LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

visit website
Your full-stack Call center software awaits. LiveAgent is a web-based Help Desk / Call Center solution which enables the management of support tickets from multiple channels, customer calls, live chat, and social media.

Start with a 14-Day free trial, no credit card needed, no contracts.

Read more about LiveAgent

Show me more like this
CloudTalk logo

CloudTalk

4.4
(242)

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing business software. It’s the perfect solution for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

Show me more like this
VirtualPBX logo

VirtualPBX

4.9
(23)

Trusted VoIP for any office, anywhere.

visit website
Power your business communications using Voice, Video, and SMS by VirtualPBX***** VirtualPBX is a award-winning business phone system provider that gives all types of organizations enterprise-grade capability at only a fraction of the cost.

Read more about VirtualPBX

Show me more like this
CloudCall logo

CloudCall

4.1
(36)

Advanced, cloud-based computer telephony integration

visit website
Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency.

Read more about CloudCall

Show me more like this
JustCall logo

JustCall

4.1
(85)

A cloud-based phone system for remote sales and support team

visit website
JustCall's Outbound Call Center lets your sales teams focus more on selling and less time logging customer interactions on your CRM.

Read more about JustCall

Show me more like this
Bitrix24 logo

Bitrix24

4.1
(511)

100% free CRM, collaboration and communication tool suite

visit website
Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Read more about Bitrix24

Show me more like this
Playvox logo

Playvox

4.8
(85)

Quality Assurance Software for customer service teams.

visit website
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

Read more about Playvox

Show me more like this
Quiq Messaging logo

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

visit website
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

Read more about Quiq Messaging

Show me more like this
Dialing Innovations Call Center Application Suite logo

Dialing Innovations Call Center Application Suite

4.8
(14)

Predictive dialer & call automation for call centers

visit website
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more

Read more about Dialing Innovations Call Center Application Suite

Show me more like this
Zadarma logo

Zadarma

3.7
(40)

Business phone system for companies of all sizes

visit website
Zadarma offers a new generation of business phone system with virtual numbers from 100 countries, free Cloud PBX, free CRM and widgets.

Read more about Zadarma

Show me more like this
Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk

Show me more like this
Dialpad logo

Dialpad

4.4
(454)

Cloud communications system for enterprises

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell.

Read more about Dialpad

Show me more like this
Shelf logo

Shelf

4.9
(83)

The Modern Knowledge Platform for The On-Demand World

visit website
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.

Read more about Shelf

Show me more like this
Freshdesk logo

Freshdesk

4.5
(2.4K)

Online helpdesk system and customer service software

learn more
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Show me more like this
Yonyx logo

Yonyx

4.8
(127)

Decision tree driven Interactive guides for customer service

learn more
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

Read more about Yonyx

Show me more like this
Nextiva logo

Nextiva

4.2
(190)

Simplifying Business Communication

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

Read more about Nextiva

Show me more like this
Acefone logo

Acefone

4.7
(64)

VoIP Phone Service trusted by modern businesses

learn more
No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke cloud telephony solutions with powerful integrations—these are used by organizations of all sizes to simplify their customer service and team collaboration.

Read more about Acefone

Show me more like this
Genesys Cloud CX logo

Genesys Cloud CX

4.2
(133)

Mobile optimized cloud call center with multichannel routing

learn more
Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Read more about Genesys Cloud CX

Show me more like this
InfoFlo logo

InfoFlo

4.5
(89)

All-in-One CRM Software Solution

learn more

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface

Read more about InfoFlo

Show me more like this