App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Complaint Management Software for Mid Size Business (2026)
Last updated: February 2026
113 software options
Sponsored
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Read more about Freshservice
InvGate Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based IT service desk software
Read more about InvGate Service Management
QT9 QMS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based quality management solution for organizations.
Read more about QT9 QMS
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Read more about Zoho Desk
ComplianceQuest
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based quality management tool for manufacturing firms.
Read more about ComplianceQuest
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
Avochato
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SMS texting and live chat for sales, support & ops teams
Read more about Avochato
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
Read more about LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Read more about Tidio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support solution for B2B SaaS
Read more about TeamSupport
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Read more about Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
Read more about JIRA Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
Read more about Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based quality management system for life sciences.
Read more about MasterControl Quality Excellence
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
Read more about Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
Read more about Smartsupp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
Read more about CXone Mpower
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management (CXM) platform
Read more about XM for Customer Experience
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for collaboration
Read more about Front
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one CRM for small businesses
Read more about Vtiger CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service platform
Read more about Gladly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Issue tracking and workflow automation platform
Read more about Issuetrak
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Only AI Customer Support Platform
Read more about Supportbench
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Innovative Loyalty Programs, Customer Engagement & Gift Card
Read more about Preferred Patron Loyalty