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Features
SMS Messaging(10)
Call Center Management(17)
Social Media Integration(19)
Third Party Integrations(25)
Multi-Channel Communication(22)
@mentions(7)
Access Controls/Permissions(14)
Activity Dashboard(17)
Activity Tracking(11)
AI/Machine Learning(7)
Alerts / Escalation(16)
Alerts/Notifications(18)
API(24)
Appointment Management(8)
Auto-Responders(22)
Automated Routing(15)
Call Monitoring(7)
Call Recording(8)
Call Routing(8)
Campaign Management(5)
Canned Responses(19)
Cataloging/Categorization(11)
Chat Transcript(5)
Chat/Messaging(24)
Chatbot(11)
Code-free Development(5)
Collaboration Tools(18)
Commenting/Notes(8)
Communication Management(19)
Computer Telephony Integration(5)
Configurable Workflow(12)
Contact Database(7)
Contact Management(10)
Content Management(12)
Contextual Guidance(5)
CRM(14)
Customer Database(17)
Customer Experience Management(8)
Customer History(17)
Customer Segmentation(13)
Customer Service Analytics(14)
Customer Support(7)
Customizable Branding(23)
Customizable Fields(12)
Customizable Forms(11)
Customizable Reports(14)
Customizable Templates(15)
Dashboard(12)
Data Import/Export(10)
Data Visualization(6)
Document Management(8)
Document Storage(10)
Drag & Drop(8)
Email Management(20)
Email Templates(12)
Engagement Tracking(5)
Event Triggered Actions(11)
Feedback Management(19)
File Management(8)
File Sharing(18)
File Transfer(8)
Forms Management(7)
Full Text Search(9)
Geotargeting(11)
Help Desk Management(12)
Inbox Management(6)
Interaction Tracking(12)
IVR / Voice Recognition(8)
Knowledge Base Management(17)
Knowledge Management(12)
Live Chat(25)
Macros/Templated Responses(11)
Mobile Access(20)
Monitoring(8)
Multi-Channel Data Collection(7)
Multi-Channel Management(7)
Multi-Language(16)
Multiple User Accounts(7)
Natural Language Processing(6)
Negative Feedback Management(9)
Network Monitoring(8)
Offline Form(15)
Performance Metrics(17)
Personalization(7)
Pre-Configured Bot(6)
Prioritization(10)
Proactive Chat(15)
Queue Management(16)
Real Time Analytics(10)
Real Time Data(6)
Real Time Monitoring(15)
Real Time Notifications(19)
Real Time Reporting(10)
Real-Time Chat(17)
Real-time Consumer-facing Chat(19)
Real-time Updates(12)
Remote Access/Control(6)
Reporting & Statistics(22)
Reporting/Analytics(24)
Role-Based Permissions(10)
Routing(10)
Rules-Based Workflow(11)
Screen Sharing(10)
Search/Filter(19)
Self Service Portal(17)
Service Level Agreement (SLA) Management(11)
Single Sign On(13)
SSL Security(11)
Support Ticket Management(18)
Support Ticket Tracking(14)
Survey/Poll Management(6)
Surveys & Feedback(18)
Tagging(13)
Task Management(13)
Template Management(8)
Transcripts/Chat History(18)
Transfers/Routing(17)
Video Conferencing(6)
Virtual Assistant(9)
Website Visitor Tracking(11)
Widgets(10)
Workflow Configuration(12)
Workflow Management(17)
Integrated with
Stripe(6)
Microsoft Teams(7)
Salesforce Sales Cloud(11)
Squarespace(5)
Slack(20)
Acadle(3)
ActiveCampaign(6)
ActiveDEMAND(4)
Adobe Commerce(9)
Agile CRM(3)
Aircall(7)
Airim(2)
Akita(3)
Amazon Connect(3)
amoCRM(3)
APIANT(4)
AppFollow(5)
Asana(8)
AskNicely(5)
AVOXI(5)
Basecamp(3)
Bedrock Data(3)
Better Proposals(3)
BigCommerce(9)
Bitium(4)
Bitrix24(2)
Boei(1)
BoomTown(3)
Boost.AI(2)
Built.io Flow(3)
Calendly(2)
CallHippo(3)
Campaign Monitor(7)
Capsule(6)
Certainly(2)
ChargeDesk(5)
ChurnZero(4)
CircleLoop(3)
Clearbit(4)
Close(4)
CloudTalk(6)
Cognito Forms(5)
Constant Contact(7)
Crowdin(5)
Customer Thermometer(6)
Customer.io(2)
Cyfe(4)
Databox(2)
Delighted(6)
Dialogflow(2)
Document360(2)
Dropbox Business(8)
Drupal(7)
elevio(4)
Fivetran(4)
Fonvirtual Virtual PBX(4)
FreshBooks(8)
Freshdesk(7)
Freshdesk Success(4)
FullContact(7)
FullStory(2)
Geckoboard(4)
GetResponse(4)
GitHub(7)
Gmail(11)
Google Analytics 360(13)
Google Calendar(6)
Google Contacts(3)
Google Drive(6)
Google Forms(3)
Google Sheets(1)
Google Workspace(6)
Gravity Forms(2)
Guru(5)
HappyFox Help Desk(1)
Help Desk Migration(5)
Help Scout(2)
Highrise(8)
Hootsuite(3)
Hotjar(2)
HubSpot CRM(12)
HubSpot Marketing Hub(6)
HubSpot Service Hub(2)
Insightly(7)
Instagram(6)
Instapage(3)
Intercom(6)
Jira
JIRA Service Management(5)
JivoChat(3)
Joomla(6)
Jotform(4)
JustCall(6)
Keap(6)
Klaus(7)
Klaviyo(4)
Klipfolio(4)
LeadMaster(6)
LearnWorlds(2)
LinkedIn for Business(2)
LiveChat(3)
LiveSession (2)
Livestorm(3)
Lumoa(3)
Mailchimp(14)
Make(4)
Marketo Engage(1)
Messenger(1)
Meta for Business(16)
Microsoft 365(4)
Microsoft Azure(2)
Microsoft Excel(2)
Microsoft Outlook(4)
Mixpanel(4)
monday.com(3)
NICE CXone(1)
Nicereply(7)
Nimble(3)
Nutshell(2)
OpenCart(3)
Operations Hub(3)
Pardot(1)
PayPal(4)
Pipedrive(13)
Plantt(3)
Playvox(4)
PrestaShop(4)
Process Street(4)
ProjectManager.com(3)
ProProfs Knowledge Base(3)
Quickbooks Online(3)
QuickBooks Online Advanced(4)
Radiance Commerce(3)
RentBase(1)
Retently(5)
RingCentral Contact Center(4)
Ringover(2)
Rippling(3)
Robly(4)
RudderStack(3)
Salesforce Platform(3)
Salesforce Service Cloud(3)
Salesforce.org Nonprofit Cloud(2)
Salesmachine(2)
Scoro(2)
Segment(5)
SharpSpring from Constant Contact(5)
Shift4Shop(2)
Shopify(12)
Simplesat(6)
Sisense(4)
SITE123(3)
Slaask(6)
Solvemate(3)
SugarCRM(10)
SurveyMonkey(6)
Survicate(3)
Talkdesk(7)
TeamViewer(4)
Telegram(2)
Time Doctor(5)
Toky(5)
Trelica(5)
Trello(11)
Twilio(9)
Twitter(11)
Typeform(2)
Unbounce(2)
Upscope(4)
Userlike(4)
Volusion(2)
Weebly(3)
WhatsApp(10)
WHMCS(3)
Wix(3)
WooCommerce(8)
Woopra(3)
WordPress(13)
Workato(3)
X-Cart(2)
Xero(5)
Zapier(20)
Zendesk(12)
Zluri(4)
Zoho CRM(9)
Zonka Feedback(4)
Zoom Meetings(6)
Pricing model
Free(13)
Open Source(4)
Free Trial(22)
One Time License(0)
Subscription(20)
Devices supported
Mac(15)
iPad(18)
Android(18)
Linux(12)
Web-based(25)
iPhone(18)
Windows(19)
Organization types
Small Business(22)
Non Profit(22)
Large Enterprises(24)
Public Administrations(18)
Freelancers(14)
Mid Size Business(24)
User rating
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100% free CRM, collaboration and communication tool suite
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Unified customer service platform
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Live chat with agent apps for iOS & Android
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A flexible messenger for team communication and file sharing
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AI conversational platform for creating chatbots
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Multi-channel Customer Communication Platform
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AI-powered automation solution for streamlining support
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Artificial intelligence (AI)-enabled chatbot builder
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Customer Journey Solution
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