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Zendesk AI
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zendesk AI is AI that puts humans first.
Table of Contents
Zendesk AI - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Zendesk AI overview
What is Zendesk AI?
Zendesk AI agents are more intelligent, reliable, and independent than the average bot. They provide real relief to human agents and know how to handle complex interactions. Agents also benefit from Zendesk's intelligent AI assistant, which offers response suggestions and actions based on business policies, enabling them to resolve situations faster. Generative AI replies allow agents to add a personalized touch with text expansion and tone shift, while full context behind every interaction empowers them to know what customers want and how they feel before the conversation starts.
Zendesk AI automates workflows to route interactions, generate content on the fly, and suggest new pre-canned responses. The solution also offers enterprise-grade security and privacy, with an Advanced Data Privacy and Protection add-on providing the highest level of safeguards. Zendesk AI is pre-trained for a variety of industries, including financial services, insurance, IT, HR, travel, hospitality, retail, software, and media and entertainment.
Key benefits of using Zendesk AI
- Provides AI-powered tools to assist agents, like response suggestions and customer context, to improve productivity
- Analyzes all customer interactions to optimize workflows, routing, and automation opportunities
- Comes pre-trained on millions of real customer service interactions to understand customers from day one
- Offers enterprise-grade security and advanced data privacy protection to keep customer data safe
Starting price
per month
Alternatives
Zendesk AI’s user interface
Zendesk AI reviews
Overall rating
4.6
/5
8
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.38/10
5
4
3
2
1
5
3
0
0
0
Zendesk AI's key features
Most critical features, based on insights from Zendesk AI users:
All Zendesk AI features
Features rating:
Zendesk AI alternatives
Zendesk AI
Starting from
50
/user
Per month
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Starting from
No pricing info
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0.05
Per month
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Zendesk AI pricing
Value for money rating:
Starting from
50
/user
Per month
User opinions about Zendesk AI price and value
Value for money rating:
Zendesk AI integrations (104)
Integrations rated by users
We looked at 8 user reviews to identify which products are mentioned as Zendesk AI integrations and how users feel about them.
Integration rating: 4.0 (1)
“Microsoft Teams integration allows internal collaboration around tickets and alerts, enabling support teams to discuss issues and coordinate responses more effectively.”
Ifra S.
Zendesk Developer
Integration rating: 4.0 (1)
Zendesk AI support options
Typical customers
Platforms supported
Support options
Training options
Zendesk AI FAQs
Zendesk AI has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Zendesk AI?
Zendesk AI has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Zendesk AI support?
Zendesk AI supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Zendesk AI support mobile devices?
Zendesk AI supports the following devices:
Android, iPad, iPhone
Q. Does Zendesk AI offer an API?
Yes, Zendesk AI has an API available for use.
Q. What other apps does Zendesk AI integrate with?
Zendesk AI integrates with the following applications:
Salesforce Service Cloud, Lessonly , Microsoft Outlook, Adobe Commerce, Asset Panda, Dropbox Business, ActiveCampaign, 123FormBuilder, SAP Sales Cloud, Zapier, Zoho Projects, Genesys Cloud CX, Zoho BugTracker, Sprinklr, 3CLogic, Five9, Seismic, Google Drive, Zoom Contact Center, Zoho Books, Pipedrive, FreshBooks, RingEX, HubSpot CRM Integration for Jira, Microsoft Teams, Lessonly Knowledge, Zoom Phone, Zoho Sprints, SnapCall, CloudTalk, Zoho CRM Plus, Harvest, Okta, Pendo, Zoho Billing, Slack, Klaviyo, Unito, CloudAgent, Zoho Survey, Zendesk Sell, ChargeOver, AssetSonar, Twilio Flex, Chargebee, Twilio, Instagram, Aha!, Zoho Analytics, Trustpilot, Podio, Hootsuite, PandaDoc, Zoho Inventory, ChargeDesk, Zoho Assist, Google Sheets, Intercom, Zoho Invoice, Zendesk Suite, Microsoft Excel
Q. What level of support does Zendesk AI offer?
Zendesk AI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat