App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
LiveHelpNow
5
48
4
20
3
3
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help desk and live chat solution for customer service
Table of Contents
Is this product right for your business?
Find out with a
LiveHelpNow - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
LiveHelpNow overview
What is LiveHelpNow?
LiveHelpNow is a live chat, help desk and customer support solution that offers all the typical features of a help desk app, plus more. The live chat features of the application give users insight into customer behavior and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.
This data can be used to tailor the kind of chat offered to customers and to display promotional ads. Agents can transfer files as they chat and tag chats for later review. Users can generate chat transcripts for customers and chat history for agents. Chat history and reports, customizable surveys and performance analytics further help to better understand customers.
Aside from live chat and customer engagement, LiveHelpNow also helps streamline email and ticket management with the ability to convert emails and Twitter mentions to tickets, ticket log filtering and search, ticket status updates, canned responses, ticket transcripts and more.
Businesses can further improve their customer service and free up agent time by publishing an SEO-friendly, fully searchable knowledge base, and can also create private articles for internal use and training documentation for best practices.
The call management features of LiveHelpNow allow businesses to offer 24/7 contact with customizable call-back forms, notifications, call logs and a digital voice mail service. Agents can look up a customer's entire call history and use filters to find specific information.
LiveHelpNow’s user interface
LiveHelpNow pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about LiveHelpNow?
Being able to connect with customers on the go is golden. And its all back up with excellent customer support
Select to learn more
Who uses LiveHelpNow?
Based on 72 verified user reviews.
Company size
- Not enough reviewsSmall Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
LiveHelpNow's key features
Most critical features, based on insights from LiveHelpNow users:
All LiveHelpNow features
Features rating:
LiveHelpNow alternatives
LiveHelpNow
Starting from
21
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Tidio
Starting from
24.17
Per month
LiveHelpNow pricing
Value for money rating:
Starting from
21
/user
Per month
User opinions about LiveHelpNow price and value
Value for money rating:
To see what individual users think of LiveHelpNow's price and value, check out the review snippets below.
Shawnia S.
CSR Independent Contractor
Teresa D.
Website Coordinator
LiveHelpNow integrations (28)
Top integrations
LiveHelpNow support options
Typical customers
Platforms supported
Support options
Training options
LiveHelpNow FAQs
Q. Does LiveHelpNow support mobile devices?
LiveHelpNow supports the following devices:
Android, iPad, iPhone
Q. What level of support does LiveHelpNow offer?
LiveHelpNow offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Phone Support, Email/Help Desk, FAQs/Forum