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MYOB Business Logo

Online accounting & payroll for every business

(16)

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MYOB Business Reviews

Overall rating

3.9

/5

134

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.38/10

Reviews by rating

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Pros and cons

There is a great chance that your accountant is familiar with this and will be able to make great recommendations.
We also love that MYOB caters for the very small business operators out there by have a very affordable and easy to use solution for them which is MYOB Essentials.
Creating customers while creating quotes or invoices is good to keep you moving easily. Good integration features, such as cards.
Cancelling you account is very difficult and they will try and screw you out of every last cent. I will never ever use this company or software again. SO ANGRY at the account closing process.
They might have stolen but it has cost them a customer and I will tell everybody I meet to avoid that software and company like the plague.
All that needed to be done is have the option of reports it had be converted to excel rather than PDF. The decision to go to accountright will be fatal.
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134 reviews

Recommended

ME
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Mbiuki E.

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MYOB Business has Incredible Accouting Features

Reviewed 4 months ago
Pros

The features of this accounting system are incredible. MYOB Business is so amazing.

Cons

MYOB Business has brilliant features. No issues about MYOB Business.

TF
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Tanveer F.

Education Management, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An Accounting Solution that Is Accurate to Use

Reviewed 5 months ago
Pros

MYOB Business is a sensational and accurate accounting solution. I love the simplicity of MYOB Business.

Cons

I do not dislike MYOB Business at all. MYOB Business is so brilliant.

TK
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Thomas K.

Financial Services, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thomas Review

Reviewed a year ago

A great experience for first time accounting users.

Pros

It's a great, easy to use product that would suit any type of business.

Cons

It's limited by that it doesn't allow multiple businesses for consolidated accounting, so it'll always lose to bigger systems.

AK
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Anatole K.

Accounting, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fully Functional Software

Reviewed a year ago

Very happy with the software and introduction of new features.

Pros

It’s been around for over 20 years. Fully functional and developed software. Easy to use.

Cons

Multi currency can be improved but it’s not used often.

JM
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Joshua M.

Mental Health Care, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great software for small business

Reviewed 2 years ago
Pros

User experience is great and is easy to use for beginners. As the product has been around for some time, the forums are helpful for common issues and troubleshooting. From my experience the online support chat is helpful when needed. The myob capture app is great for recording receipts and invoices on the go for allocation later on desktop.

Cons

Recurring invoices are a great feature, however for my purposes, I would prefer a create from template feature for recurring contacts. Would prefer to have final say/approval over invoice reminders so the template can be customised to the circumstances. Some basic filtering and sorting features could be added for betting tracking of transactions, invoices, etc.

BB
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Beverly B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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MYOB software

Reviewed 2 years ago
Pros

Process was easy to set up, had some good features that were used frequently

Cons

Needed more features added to make good use of the accounting,invoices were limited

JA
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Jan A.

Consumer Services, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The Updated Version is Catastrophic for a very small business

Reviewed 2 years ago

you wait for hours to receive help then get cut off as the wait time is so long

Pros

Not much, the old version worked perfectly, we were given an ultimatum

Cons

Undeposited funds should not be automatic, you cannot delete

LT
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Lainey T.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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MYOB was what we needed at the time

Reviewed 3 years ago

Was a very user-friendly option.

Pros

It was a cost-effective solution for the number of features available and the quality of product.

Cons

For us the only con was at the time it did not have reoccurring invoicing.

la
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lynley a.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MYOB Business review

Reviewed 3 years ago
Pros

Bank feeds, scan bills, look up and search functions. Also the general ledger allows headings and subheadings (Xero does not)

Cons

Could connect to more third-party software.

CC
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Chris C.

Accounting, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Not my first option but still a good system

Reviewed 3 years ago

Overall it is not my first preference and I prefer to use a competitor.

Pros

I stated my career using MYOB which was my favorite software. It couldn't be beat. But that was over a decade as ago. Since then other contenders have surpassed the software in both useability and practicality. MYOB is still good at the core, especially for accountants and people with an accounting background. However for business owners I think it could be a bit confusing and slightly intimidating.

Cons

One of my biggest pet peeves for MYOB is the rigid structure and inflexible ways to treat transactions. For example, if a bank transaction doesn't match to the cent, there is no quick way of recognizing the rounding error and processing the transaction. Instead a series of clicks into the transacting to edit the amount is required, disrupting your workflow.

MS
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Mark S.

Accounting, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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MYOB Review

Reviewed 4 years ago
Pros

I like that it has been around for many many years, and the functionality has NEVER changed or been improved

Cons

The lack of development and modernisation of the product

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Bruce Y.

Information Technology and Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Need to be dragged into the new century

Reviewed 5 years ago

We have been stuck on it - and are currently planning our migration away from it.

Pros

Commonly used across small business which makes it easier to find bookkeepers who have experience in it

Cons

Needs to have a major overview from a features, functionality and user experience perspective. Nearly no new features in 15 years. An upgrade in technology, but delivering using out-dated tech stacks and restrictive implementation. Not a wonder people are moving in droves to other products.

KL
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Kate L.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Accounting software to begin with

Reviewed 6 years ago

Good for small business and do not need to worry about back up when you are using cloud version

Pros

Have most of the function and very stable software.

Cons

The platform looks a bit old fashion and payroll function is not easy to use.

EP
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ELLIE P.

Mechanical or Industrial Engineering, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Friendly user

Reviewed 6 years ago

To be more flexible on forms and reports

Pros

Editing and backup easy to manage and restore function for any error or lost of data to be fixed easily

Cons

Cannot customise report and limited on letters and character to be insert. Control on printing page is not user friendly

KW
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Kate W.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use

Reviewed 6 years ago

Being in the cloud makes access to this program easy. It is user friendly and easy to navigate. The cost did increase quite a bit over the 6 years I was using it but it is pretty relative to other accounting software available.

Pros

This program is in the cloud so it can be accessed from anywhere that has internet.

Cons

You couldn't do a recurring transaction.

KH
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Karen H.

Accounting, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Sold a dummy!

Reviewed 6 years ago

I have been a business user of MYOB for other companies using bigger MYOB packages for over a decade and find it fairly good although it has serious bugs which are reported by the truckload by all the accountants I know and they are NEVER fixed even after a decade. Like how the excel file download makes all the numbers text and the "manual calculation" field is auto set meaning you have to reformat each and every download twice (format numbers and turn on auto calc) to use the spreadsheet to add up. Designed and run by non accountants

Pros

Nothing. completely useless. Doesn't comply with ATO requirements unless you have no employees and what business has no employees? Misleading advertising and advice.

Cons

I am a small business with single employee. Noting that one touch payroll was becoming mandatory next year I decided to put my accounts on a basic package to comply. I rang up and they sold me MYOB essentials telling me it would fully comply. After upteem dozen attempts to create a single employee which failed I ring up and they tell me well actually this entry level despite having all the menu...

PM
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Peter M.

Printing, 11-50 employees

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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An industry standard, needs better support

Reviewed 6 years ago
Pros

This is one of the mainstream products available around and has a lot of users all over the globe. There is a great chance that your accountant is familiar with this and will be able to make great recommendations

Cons

Updates can be cumbersome and provided they work well they are easy to apply. I have had a couple of instances where we needed support and it has been very lacking. General technical support is poor with cancelled webinars and staff which appear not to know more than the most basic for troubleshooting.

AG
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Annie G.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game change for my business

Reviewed 6 years ago
Pros

This software has made my bookkeeping so much easier, faster and even more accurate. I like when they change a function, that they teach u how to use it with little instruction pop ups.

Cons

I find that the dashboard figures aren't always accurate with my bank accounts. Sometimes the layout can be confusing.

NB
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Nicola B.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very Simple and easy to use, lacking in a few areas but good for a small business just starting out

Reviewed 6 years ago
Pros

Very easy to navigate and simple to use. Search function for invoices is good now that you can see POs.

Cons

Wish it would export data to excel!! Had to manually build a database of 300 invoices! Too easy to go back and delete stuff too which then doesn't stay on the audit trail, once it's gone it's gone! Would like to see some detail from the invoice when it searched for rather than having to go into it.

AR
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Arslan R.

Banking,

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Software helps me to evolve in my career my much .

Reviewed 6 years ago

The benefits are countless. I am really happy and exceptionally relaxed with using this software. By far, its the most reliable and efficient software that I have encountered.

Pros

The systematic features really helps to sort out the accounting issues. I am always leading the task upto the standards and mostly efficiently only using this specialized software.

Cons

The complications of finding a specific set of files is really hectic. I have to go through the whole bunch of files and reenters the balance whenever I have to made some ammendments.

JB
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Jade B.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good basic accounts system

Reviewed 7 years ago
Pros

Simple in most cases to use and looks good, integrates with our hire software well , if any issues the help section normally answers the query so no need for customer service.

Cons

I have found it to be slow and sluggish at times, some of the processes are over complicated and difficult to understand/process.

SM
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Simon M.

Insurance, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use

Reviewed 7 years ago
Pros

Basic Accounting functions for the new staff to use. Very good graphical user interface. icons are very clear

Cons

Poor budgeting modules when trying to incorporate different departments. Relies on internet with cloud service.

AC
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Adam C.

Construction, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A very easy to use and follow accounting software, the flow of information is easy to follow

Reviewed 7 years ago

This software is easy to use and organize. This software allows me to track and update information easily and in a timely manner

Pros

I like the dashboards that show the flow of information from beginning to end. Reconciling the bank is very easy to do as well as enter in new sales and purchases. It's also very easy to export data into excel if additional analysis is needed outside of MYOB.

Cons

Generating sales reports, P&Ls, and BS is a bit cumbersome. It would also be nice if it had a 'dashoboard' feature, like xero, that shows all the relevant information on one page. Having one spot to go to for most of the day's relevant information would be very helpful

LP
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Lee P.

Construction, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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The software is good for a small entity but once you grow and need more detail it becomes a handbrake on information.

Reviewed 7 years ago

For a small firm with limited reporting requirements it is okay but for any jobs with Work Breakdown Structure requirements it comes up short and becomes a limiter for the company. I get very frustrated with the after sales support system. It is not customer focused and leaves you wondering why you pay for it.

Pros

Good basic internal controls so novice bookkeepers can run day to day. Easy to install and set up. Reasonably cheap for what you get. Handles GST well.

Cons

Not the best for Job costings. Payroll system ordinary serious reporting drawbacks as far as information flow to the General Ledger. Tends to freeze in reporting production which can lock out users. Support service is very poor, you get the feeling the staff could care less in resolving issues. Interactive screen supports not used you have to send a file and wait for a response. Wait time on the phone for support is very bad.

D
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Daz

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Okay but . . . . .

Reviewed 11 years ago

We have been using MYOB accounting plus for over 10 years and recently upgraded to the new Accountright 2013. The new version is very similar to the old and this makes it relatively easy to adjust to. There was a bit of dancing converting 10 years of accounting data to the new format and eventually we got that done and away we went. The first thing that struck us was how slow it seems in comparison...

Pros

Compatible with earlier versions. Interface is very similar to previous versions.

Cons

Expensive for what it is! Slow!!!!! For small or casual use it MAY be okay, but for any real data volume, its just too slow. (Even on the latest PC) Relies heavily on the internet (could be cause of part of the speed problem) Limited customisation