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SPS Commerce
5
249
4
157
3
43
2
11
1
35
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Full-service EDI solutions for retail
Table of Contents
SPS Commerce - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SPS Commerce overview
Based on 495 verified user reviews
What is SPS Commerce?
By industry, SPS Commerce reviewers are most commonly professionals in consumer goods (19%). The most frequent use case for SPS Commerce cited by reviewers is EDI (92% of reviewers).
What do users say about SPS Commerce pricing?
Some reviewers find SPS Commerce cost-effective for reducing chargebacks, and they feel usage-based pricing aligns with business needs. However, many users report high costs, hidden fees, confusing billing, and unexpected charges, which erode perceived value.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Invoicing
Performance and Speed
Trading Partners
Customer Support
Pricing
Team
SPS Commerce’s user interface
SPS Commerce pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
4.0
Ease of use
4.0
Customer support
4.1
Reviews sentiment
What do users say about SPS Commerce?
By industry, SPS Commerce reviewers are most commonly professionals in consumer goods (19%). The most frequent use case for SPS Commerce cited by reviewers is EDI (92% of reviewers).
Select to learn more
Who uses SPS Commerce?
Based on 495 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
SPS Commerce's key features
Most critical features, based on insights from SPS Commerce users:
All SPS Commerce features
Features rating:
SPS Commerce alternatives
SPS Commerce
Starting from
20
Per month
Infocon Systems WebEDI
Starting from
20
Per month
TrueCommerce EDI Solutions
Starting from
19.95
Per month
KhooCommerce
Starting from
1500
Per month
SPS Commerce pricing
Value for money rating:
Starting from
20
Per month
User opinions about SPS Commerce price and value
Value for money rating:
To see what individual users think of SPS Commerce's price and value, check out the review snippets below.
Cynthia N.
Planning Assistant
Aaron H.
Sales and Inventory Analyst
SPS Commerce integrations (43)
Integrations rated by users
We looked at 495 user reviews to identify which products are mentioned as SPS Commerce integrations and how users feel about them.
Integration rating: 3.3 (4)
“Netsuite is where our accounting occurs.”
“Net suite was used for accounting and financial management”
Nick L.
Director of Operations
Integration rating: 5.0 (1)
“Customers and administrators alike expect prompt notifications and Mailgun does that at a fraction of the cost of their competitors. I wish all our eCommerce clients would use Mailgun!”
“Turn any site into a shop in minutes”
Benjamin W.
Lead Engineer and General Manager
Integration rating: 1.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
“Dispatch and assignments, arrival\departure calls.”
Igor N.
Director of Safety
Other top integrations
SPS Commerce customer support
What do users say about SPS Commerce customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of SPS Commerce customer support.
Widely noted by reviewers, SPS Commerce customer support is quick to respond and often resolves issues in a timely manner.
A significant portion of users highlight the helpfulness and expertise of the support team, especially with EDI integrations and training.
Frequently reported by users, support is easily accessible via multiple channels and provides clear guidance for new and existing users.
A minority of users report slow response times, inconsistent support quality, and difficulty getting complex issues fully resolved.
Support options
Training options
To see what individual users say about SPS Commerce's customer support, check out the review snippets below.
“As a new user, when I came across a question, customer support was very responsive and answered all of my questions. ”
Mariellen V.
Operations Manager
“We've been a customer for many years.”
Jilly T.
Business Analyst
“Support quality has decreased over the last couple of years.”
Jilly T.
Business Analyst
“It is just a bad model for a customer and for anyone with some knowledge and understanding of EDI will find it frustrating beyond beleif .”
Nicholas K.
IT Admin
SPS Commerce FAQs
Q. What is SPS Commerce used for?
With SPS Commerce Fulfillment, you'll have an entire team of trusted advisors ready to help you gain more from your EDI and achieve 100% compliance and ongoing success with your retailer, grocer and distributor trading partners. Our full-service solution is fast, reliable and scalable and can handle your most complex fulfillment requirements for any trading partner, across any channel, including stores, e-commerce and marketplaces. SPS Commerce acquired Data Masons in December 2020 and have been strategic partners since 2011, working together to serve customers in the Microsoft Dynamics market. The acquisition accelerates our leadership in full-service EDI with Fulfillment System Automation capabilities in the Microsoft market to further enhance our customers’ experience and ease-of-use.
Q. Does SPS Commerce support mobile devices?
SPS Commerce supports the following devices:
iPhone, iPad, Android
Q. What level of support does SPS Commerce offer?
SPS Commerce offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)
