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Gusto is the all-in-one HR platform for growing businesses.

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Gusto Features

Features Summary

Functionality

4.5

/5

3.8K

Total features

79

10 categories

Gusto features

401(k) Tracking
ACA Reporting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Applicant Tracking
Attendance Tracking
Audit Trail

Common features of Human Resources software

360 Degree Feedback
API
Access Controls/Permissions
Activity Dashboard
Applicant Tracking
Approval Process Control
Benefits Management
Calendar Management

Price starts from

6

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

3.8K

Price starts from

6

/user

Per month

Total Features

79

Unique features

  • Retirement Plan Management

  • Feedback Management

  • Talent Management

  • Tax Calculation

Functionality

4.5

/5

6.8K

Price starts from

40

Per month

Total Features

77

Features in Common

27

Unique features

  • Workstation Tracking

  • Access Controls/Permissions

  • Project Scheduling

  • Online Time Clock

Functionality

4.8

/5

3K

Price starts from

8

/user

Per month

Total Features

195

Features in Common

74

Unique features

  • Expense Tracking

  • 360 Degree Feedback

  • Scheduling

  • Contract/License Management

Common Gusto comparisons

Reviewers who mentioned features said:

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Alicia D.

Legal Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I’m an employment lawyer and I consistently recommend Gusto to my clients

Reviewed 4 years ago

Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Pros

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Cons

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

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Linda E.

Hospital & Health Care, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Gusto is a great cost-effective HR tool

Reviewed 10 months ago

Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on average). The website is well-organized and simple to use. We switched from Intuit Payroll because it made paying state taxes to the appropriate agencies a snap.

Pros

Overall, it's a nice piece of ux design. The reality is that the criterion for usability for most goods in this space is simply that they work. With enough enthusiasm, most tasks become not only feasible but also simple. It's as simple as a few natural mouse clicks.

Cons

When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want. It would be more convenient if you provided a part where I could pick and choose the data points that would go into my report.

ic
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ian c.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Wasted my time and money, was literally counting the days until the end of the fiscal year.

Reviewed 3 years ago

negative, cumbersome, patronizing, too expensive.

Pros

Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Cons

Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or...

UG
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Usha G.

Health, Wellness and Fitness, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best payroll systems for small business

Reviewed 6 months ago
Pros

Self Service tools that are intuitive and easy to use. Various tools Automation of payroll, hiring and reporting

Cons

I am quite happy with the tools and features.

TW
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Tiffany W.

Transportation/Trucking/Railroad, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Gusto to the Rescue

Reviewed 10 months ago

Again, keeping everything in the same application was paramount to us. Gusto is able to streamline the HR process and the customer service is good too.

Pros

I like the ability to keep everything within Gusto. All of the tax info, employee info, direct deposit and documents are all within Gusto. I have used separate apps in the past and Gusto makes it easy.

Cons

I can't think of anything that I dislike about Gusto. Currently we have not had any issues.

PR
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Pricila R.

Public Relations and Communications, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this for Freelancers and SBO!

Reviewed 6 months ago
Pros

Love the independent contractor feature, leaving an inexpensive way to manage contractors and payroll. Also really appreciate the low monthly cost and amazing customer service.

Cons

Nothing! I was using a competitor before and am super happy to have switched over. Great integrations and ease of use.

DO
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Delene O.

Medical Practice, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CUSTOMER SERVICE IS OVER THE TOP

Reviewed 4 years ago

We have had Intuit (quickbooks) for years and years. And for years and years we have hated it. The customer service is horrible, and so we finally decided to try something else. We found Gusto on an internet search, did a little research and decided that this smaller company might just be what we were looking for. Entering all of the employee information and weekly payroll numbers is super simple. The screens are easy to understand, not cluttered at all. And the Pig - oh the pig - there's a cute little pig that takes a walk when you switch screens. He's a cutie!!!

Pros

We are finally done with Intuit Payroll. So difficult to actually talk to a live person when you need help. I did a little research and found that Gusto does payroll for small companies so I decided to give them a try. My thought was that it certainly can't be any worse than Intuit. And WOW - did they ever Overdeliver! The absolute best thing about Gusto is that you don't have to go through a bazillion menus on the phone trying to figure out which number to press so that your call gets routed to the right person. You actually get to talk to a live person when you call their company. Setting up all of the employees has been very easy, nothing difficult to figure out, the flow from one screen to the next is not complicated at all. So far - we love Gusto!

Cons

The only thing that I think they could improve on would be integrating your existing numbers into their system. In order to be able to print accurate W-2's at the end of the year, I have to enter my employee paystubs from January 1 through today (May) into their system. It makes sense, I know it has to be done. It is just a tedious job and I'd rather not do it. Although I must say, that the 3 times I ran into a snag while entering the information, I called them and the issue was fixed instantly. Their customer service ROCKS!

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Jenni K.

Accounting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best DIY software in the payroll market

Reviewed 3 years ago

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Pros

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Cons

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

BW
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Brenton W.

Accounting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best payroll service period! I'm always recommending to others!

Reviewed 3 years ago

From my very first client to the many I've added since, Gusto has been easy to get in touch with.

Pros

Setting up the company is a breeze. It walks you through every step to help make sure you have all the information correct. It'll even show you how to get state and local tax numbers, if needed. Setting up employees is even easier! All you need is the employees name, pay rate, and email! How crazy is that. After you enter that information, and email gets sent to the new employee to fill out all...

Cons

One time deductions. I would love to see that feature. As for now, you have to create a deduction on the employee screen, then go back to the process payroll screen. I wish it could be added to the other more detailed pay options.

AR
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Verified reviewer

Food & Beverages, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for payroll

Reviewed 2 years ago

It's great for payroll. We don't pay for the leave management or other items because it is too expensive, but the payroll features are great.

Pros

Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.

Cons

Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.

RM
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Rick M.

Marketing and Advertising, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Payroll with a personal touch

Reviewed 3 years ago

I’ve used Gusto as a freelancer with clients that operate their business with this service. I also use it at my day job with my Agency to manage my team's time off benefits and payroll. It’s a great product that I find myself recommending to others all the time

Pros

There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department. I love the option to add contractors through he payroll system too. The gusto customer service team is top notch. Turbo Tax integration is fantastic

Cons

There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.

SG
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Sandy G.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User Friendly

Reviewed 4 years ago

Very good. We always recommend Gusto as one of the top payroll companies to use for our clients that are starting payroll for the first time.

Pros

I use Gusto for my clients as well as for our own company. I find it very user friendly, especially for my tech-phobic clients. I also like their tech support. They are easy to reach by phone, chat or email and the technicians are very patient.

Cons

The import mapping. This is the only reason I wouldn't give 5 stars. When the payroll is simple, the mapping is fine but for more complicated payrolls, the mapping is a nightmare. Also, that it imports to Xero as a bill. Clients find it really difficult to grasp how to work with this. In their mind payroll has already been "paid" so when they see it show up as an unpaid bill, they get confused or worried that their employees didn't get paid.

TD
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Thomas D.

Construction, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Better than nothing

Reviewed 3 years ago

I am disappointed. I though I was getting a first tier payroll software with faster turnaround for less money. I got a lees than complete feature set with hit or miss service.

Pros

It is easy to use and set up. It is much more straightforward than many of its competitors. Onboarding was mostly drama free.

Cons

The system is not as robust and feature rich as its key top tier competitors like QB or ADP. Once we started using it we found features missing that we took for granted would be there. One of the key things that made us choose Gusto was the ability to give our staff direct deposit payments next day. In practice the design of the system makes that impossible for us. We discovered a glitch in the system...

BM
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Barbara M.

Accounting, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Switching back to Square Payroll by year-end

Reviewed 2 years ago

Not at all pleased. I was hoping to love this but did not

Pros

The accountant login feature is what drew me in so I could move multiple clients over under one user login and switch back and forth between payroll clients.

Cons

Difficult to use. Not user friendly. Time-consuming and complicated. Report section needs major overhaul. Their Indiana WH1 payroll report needs to be DETAILED but it is a generic "summary" that does NOT include employee name, wages, etc. which is information that was needed to file COVID reports and ERC amendments. I wanted to love this software but ended up hating it. One client ended up with double processing that caused an overdraw and it took forever to fix it. I had to give them money out of business account to cover this mistake. Gusto was not quick to help out and never made it right with my company nor my client. I am glad I did not move all of my clients to this software and have moved all but one, who will be switching back to Square payroll by year-end.

LV
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Lance V.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gusto has won me over for life.

Reviewed 5 years ago

Time sheets, paycheck stubs, tax documents for my employees are all available to them without any extra work needed by me. Gusto takes care of it al.

Pros

I love how easy it is for my employees to see their paycheck stubs, get their tax documents, and even do a early cash out option if they need a little extra money before payday. They have recently introduced time tracking, which solved another issue I had with keeping track of everyone's hours in another product.

Cons

I don't have many cons regarding Gusto. So far it has met all my needs flawlessly. The one con I would say is that the insurance process could be a little less confusing.

LL
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Lianna L.

Hospitality, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Payroll Made Easy

Reviewed 2 years ago

The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes very little time. We have saved money by switching to Gusto who offers reasonable service charges. Not having to write checks and the additional bookkeeping that would go into uncashed and misplaced checks is another big savings. Our entire company loves direct deposit and we are very happy with the services Gusto has provided.

Pros

Gusto has many great and useful features. I love that I can run payroll, hire a new employee, change wage information or dismiss an employee, from anywhere I am by logging into my account on my phone or on a computer. Gusto sends reminder emails when it's time to run payroll or a new hire has not completed their onboarding. Tax information is clear and concise. My staff enjoy having their own individual accounts to change bank information, look at their documents and get other helpful information. Direct deposit is a fantastic time saver for both the company and the employees.

Cons

Integration with Gusto was very easy. Occasionally it is difficult to reach a live person for help but we have rarely had to speak to someone.

SN
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Sheldon N.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A loyal customer that will be moving away from Gusto... HONEST REVIEW

Reviewed a year ago

Sadly, we will be leaving Gusto. We absolutely love the services (overall) and due to their great platform (and price), we have remained patient with some of the shortcomings. That said, I am so disappointed that we don't have better support. After a major payroll issue in May 2023, I remained calm and even inquired about upgrading our plan so that we could get better quality support and avoid future...

Pros

Gusto is likely the easiest platform to learn and use. Our team members with limited tech skills can navigate the system with ease. I constantly see updates and enhancements throughout the system that are beneficial and useful. Also, the price is hard to beat for all the features. We use Gusto for health benefits, 401k, PTO, and time tracking - all work relatively fine. The only catch is assessing if your company is too large for Gusto's abilities.

Cons

As our company began to grow, we started to notice limitations in the platform. Once we grew to having multiple locations, things fell apart fast. Between the two companies I own, we hardly ever need the support team. However, when we do, it has become increasingly difficult to get the help we need. It is hit or miss. In a nutshell, if you have more than 30 employees in multiple states/locations, look at other options. We are taking both of our companies to another provider. Multiple times, Gusto could have saved this relationship, but I don't think I was ever able to reach someone who cared enough.

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Jessica H.

Mental Health Care, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Ok until its not...just say NO

Reviewed 4 months ago

Their customer service is the absolute worst. Seriously, if you ever need help, it takes days to get a response and then you will get multiple people. If you call in, you will wait, and then the person you get won't know the answer and will pass you to the "correct department" who will then have multiple people "help" you via email. They will say they will call you; they won't. They don't care about...

Pros

User interface for employees is ok. It looks nice.

Cons

For those searching if Gusto is a good choice...its not...I thought it was...had a few hiccups, nothing major...and then they overdrew my account, cool fixed it quickly, then I switched our benefits to them. They messed up the withdrawl dates, blamed me and then [sensitive content hidden] clearly stated they made the change), and then took no responsibility for it. Worst than that, then they penalized me bc the change they made overdrew my bank account bc it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!

KP
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Knox P.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Literally a worry-free payroll solution

Reviewed 4 years ago

Gusto saves our company lots of time! I spend literally an hour on HR/payroll each week, because Gusto does so much of the heavy lifting. For the price, I totally believe I am getting great ROI. It also integrates well with our accounting software.

Pros

Gusto makes managing employee relations, payroll, and benefits so simple. You truly get a lot of bang for your buck. We're able to manage payroll processing; time/attendance; benefits; onboarding; and salary offers all in place. Their web-based technology has great up-time and is very easy to use. I also like the fact that Gusto does all of your federal and state payroll document filings and return (quarterly and annual). Every form needed to remain in compliance with the feds and state are filed by Gusto on your behalf. That takes the headache away and allows my company to focus on matters that are more critical at this time.

Cons

There is not much I can say here other than their support isn't necessarily a phone call away. That said, they answer emails and tickets super quick. I haven't been much in a pinch to need an immediate response to issues, and their self-service support center is rather extensive.

EW
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Eugene W.

Computer Software, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Support Non-Existent if you have a Tax issue

Reviewed 2 years ago

You have to monitor everything that is processed from them. My mistake. Do not rely on their quality. You have to keep tabs on everything.

Pros

Online, payrol. my accountant had access

Cons

Have a tax issue where Gusto failed to file 940 and was a year late on a 941. I didnt check this (foolish me, though I was paying a service for this). I have a tax liability now. The main issue is that if you call customer service, there is NO ONE beyond the front line service. NO ONE from the tax department will call you, speak with you, or give you an update. You will get a canned email "we...

PC
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Patricia C.

Retail, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Extremely Unreliable Payroll Service

Reviewed 2 months ago

It has been extremely stressful. Starting a new business, especially on a smaller scale is already a stressful experience daily. The last thing you want to stress about is your staff being paid in a timely manner. I literally log into Gusto daily to make sure my access to run payroll isn't blocked for some crazy reason. It's unreal! This is by far the most stressful experience. I am honestly leaving this review to avoid potential customers the headache, not because Gusto will take any of this into consideration.

Pros

Onboarding process is easy and easy interface for employees.

Cons

Customer service is absolutely horrible. There's no problem-solving solutions in place. There are many times that I call and hang up to call back once I hear Someone that I know will not be any help to me. I keep calling until I hit the lottery and actually get someone who is invested in helping me resolve issues. There's no care for the actual business owner. This company only cares about their monthly fee and could care less about your issues with their company. They take forever to resolve issues, like a whole week. SO, make sure you don't have any payroll issues during the pay week because your staff will not get paid through this platform.

JB
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Juli B.

Biotechnology, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Support Severely Lacking

Reviewed 5 months ago

If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person....

Pros

In general, the payroll features are easy to set-up and use.

Cons

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way...

KE
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Kira E.

Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Product at a Minimal Cost

Reviewed 6 months ago

Overall I am currently happy with Gusto as our payroll and onboarding solution. However if we continue to have issues with taxes, then we might change our mind in the future.

Pros

I really like utilizing Gusto for payroll, onboarding, and tax management. The system is really easy to use and it streamlines processes very well. The payroll calculation is so easy and it only takes about 5 minutes to run payroll which is great.

Cons

A few things I do not like about Gusto is the glitches, accountability, and response time from their support team. The system seems to glitch quite frequently which needs to be rebooted. We have had some issues with Gusto completing our taxes incorrectly or late which caused us to pay late fees and it was quite frustrating. Their response time on support tickets can be multiple days which is frustrating when it comes to urgent notices.

JW
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Jacquie W.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Absolutely Love this Full Feature Easy to Use Product!

Reviewed 8 months ago

If I were to leave this world today, ANYONE could jump onto Gusto and fall right into step. That is how easy this program is.

Pros

I cannot say enough about how much our company loves this product. If any company tries to sell us a product that claims to do the same things, we turn them down flat! So many companies are "Ala Cart". Not Gusto. We have been using Gusto since 2017 and hope that we can always use them. This is very user friendly, allows self-onboarding by the employee, allows time tracking for hourly employees,...

Cons

In 8+ years, I have not found a single negative thing with Gusto, even through COVID, they seemed to not miss a beat with their customer service.

TW
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Tony W.

Accounting, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don't Waste Your Time - Either pay for Pro or Don't choose Gusto

Reviewed a year ago
Pros

I like that they take care of filing the payroll tax forms

Cons

Their customer service is HORRIBLE. LONG wait times. Talking with folks who do not speak English as their first language. No commitment to getting issues resolved.One of my clients' payroll was blocked because an error in Gusto's system caused them to think that I wasn't paying the bill. Turns out it was a software issue on their end and there was nothing I could do to fix it.I called right away at...