Gusto Features

see some good things but the bad offsets the good

customer service and taking payroll and not paying employees for 4 day after payroll suppose to pay

What I like the most about Gusto is how easy is the platform to navigate and be able to find the reports and trackings needed.

What I'd say is the feature that I could complain is that downloading reports can be a bit tedious since when you select one they open in another window, then you need to convert them to xlsx or pdf and then download them. It would be easier if it downloaded directly.

What I like about using Gusto is its customizable reports and flexible, thorough employee records. Tax forms are also available to submit for your business.

I have no complain about Gusto. My overall experience is fantastic and gusto team have been very supportive in any of your inquiries.

Setting up the company is a breeze. It walks you through every step to help make sure you have all the information correct. It'll even show you how to get state and local tax numbers, if needed. Setting up employees is even easier! All you need is the employees name, pay rate, and email! How crazy is that. After you enter that information, and email gets sent to the new employee to fill out all...

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One time deductions. I would love to see that feature. As for now, you have to create a deduction on the employee screen, then go back to the process payroll screen. I wish it could be added to the other more detailed pay options.

Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.

Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.

We are finally done with Intuit Payroll. So difficult to actually talk to a live person when you need help. I did a little research and found that Gusto does payroll for small companies so I decided to give them a try. My thought was that it certainly can't be any worse than Intuit. And WOW - did they ever Overdeliver! The absolute best thing about Gusto is that you don't have to go through a bazillion menus on the phone trying to figure out which number to press so that your call gets routed to the right person. You actually get to talk to a live person when you call their company. Setting up all of the employees has been very easy, nothing difficult to figure out, the flow from one screen to the next is not complicated at all. So far - we love Gusto!

The only thing that I think they could improve on would be integrating your existing numbers into their system. In order to be able to print accurate W-2's at the end of the year, I have to enter my employee paystubs from January 1 through today (May) into their system. It makes sense, I know it has to be done. It is just a tedious job and I'd rather not do it. Although I must say, that the 3 times I ran into a snag while entering the information, I called them and the issue was fixed instantly. Their customer service ROCKS!

I use Gusto for my clients as well as for our own company. I find it very user friendly, especially for my tech-phobic clients. I also like their tech support. They are easy to reach by phone, chat or email and the technicians are very patient.

The import mapping. This is the only reason I wouldn't give 5 stars. When the payroll is simple, the mapping is fine but for more complicated payrolls, the mapping is a nightmare. Also, that it imports to Xero as a bill. Clients find it really difficult to grasp how to work with this. In their mind payroll has already been "paid" so when they see it show up as an unpaid bill, they get confused or worried that their employees didn't get paid.

I love how easy it is for my employees to see their paycheck stubs, get their tax documents, and even do a early cash out option if they need a little extra money before payday. They have recently introduced time tracking, which solved another issue I had with keeping track of everyone's hours in another product.

I don't have many cons regarding Gusto. So far it has met all my needs flawlessly. The one con I would say is that the insurance process could be a little less confusing.

I love the clean, simple, modern, easy to use user interface and user experience - for both the admin and employees in Gusto. It feels robust and relevant, not clunky and convoluted like many other outdated, expensive systems.

I do wish there were some more integrations, and/or that the present integrations were slightly more robust.

One of the best features is that we don't have to worry about calculating and paying our payroll taxes. Its something small businesses struggle with not you plugin in the time cards and hit submit and it's done.

It's fairly easy if you're tech-savvy. If this is your first time using software or a cloud platform like this it's a learning curve.

- excellent interface - handles variety of employee class - full time, part time and contractors - handles paperwork for administration, tax purposes and immigration. No other competitors dot hat - available across all states in US

- Inflexibility in some areas, limited choices and product makes you stick to their workflow. Trying to submit for a feature request takes a long time to implement

It's pretty, modern GUI, and marketing and PR are nice. Lots of VC cash spent on social media and GUI to promote it. Phone support folks are pleasant but limited in what they can help with.

If problem, then your fault as they say software is designed to be self-serving and thus everything is your fault if does not work. But, if you want to grant restricted stock to people and generate 1099s and edited W-2s , then sorry, there software and support team could not help and there are no fields for me to "self-service" this data into their software. I've been in contact with Gusto since December...

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Hi David, thanks for providing us your feedback about our software, and we've passed it along to our product team. We also see that you've been in touch with our customer support team and encourage you to reach back out to them if you have any questions and if there's anything else we can do for you in the moment.

This software is easy to setup and has basic things for businesses. Gusto has a nice user website site that you can do many things very quickly. If you are looking for simple reports and processing than this is good.

The Absolute worst customer service! If you ever need help with your payroll especially benefits administration good luck getting help. Gusto completely messed up our health insurance plans and signed up our employees with health plans that are not even offered in our state. It took 5 months and threats from our lawyers before they would finally respond from someone that knew what they were doing.

Onboarding employees and contractors is incredibly intuitive and simple through Gusto. Along with extending a position offer, I'd submit basic information about the new hire to Gusto and they would take care of collecting their direct deposit info and getting W4s, I9s, and other onboarding documents completed. Payroll processing was a breeze through the system, allowing quick approvals of hours for...

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I was extremely happy with Gusto and didn't experience any pain points.

It’s pretty and does the absolute basics without issue. Honestly all anyone likes about Gusto is “it’s pretty” cause it’s so much worse than competitors in every single other way.

Gusto is like a wedding planner who has 10 Instagramable wedding packages you can select from. If you want something pretty and basic with no customizations, you’ll love her. The problem comes when you want to have more bridesmaids than usual, to choose a wedding venue she’s never worked with, book a caterer a week earlier than she typically does, or incorporate religious traditions she’s unfamiliar...

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Gusto is the perfect tool for payroll and deductions, talk of error free tool, easy to use and very user friendly interface, I am forever grateful for coming across Gusto, literraly saved my life. Its fisrt and very easy to figure out how it works. The new hire paperwork is all taken care of by Gusto. Everything is available in one location, how cool is that! The selfservice aspect just blows my mind,...

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No dislikes, I honestly love it from deep down my heart, my refferals are happy too. Well done Team Gusto

We have been with Gusto for a long time now and find it to be easy and intuitive to use. Employees are able to log in and access their information. Gusto is constantly adding new features and now allows for time tracking by project which is a feature offered by several of their competitors. It is possible to assign managers to approve employee hours without making them a full admin with access to salary info.

It is not possible to assign managers to contractors to approve hours which would be helpful. Also, they are experiencing severe growing pains. In the beginning, Gusto support was excellent, however, the response time has gone way up in recent months. They are currently taking 2-3 weeks to respond to many support questions. This is very frustrating and I have clients who have incurred state tax penalties while waiting on Gusto to reply. Their reps are not as knowledgeable as they were earlier either, probably due to having to increase their team so quickly.

Payroll runs seamlessly. Very happy with pyroll, reporting.

I would say these are not cons, but things i would like to see. I would like to see the onboarding process integrate with a background check company and a drug screening company. That would be really nice. I would also like to be able to genreate a handbook or a summary of benefits. Often times when hiring, i want a snapshot of what is happenign in gusto (vacation policy, holiday policy, benefits options). this would help me when hring.

Gusto allows you to run payroll, effectively, upon sign-up. The system has numerous features that help to ensure that you are reminded when payroll is supposed to be run (as an administrator its something that is frequently forgotten when extremely busy), automatically tabulates and prepares tax documents for employees and contractors and even assisted with the preparation of forms for SBA Loans during the COVID-19 pandemic. The software is straightforward and is fairly self explanatory. Gusto is also a great onboarding tool that allows you to collect a significant portion of information needed to effectively onboard an employee and comply with state and federal requirements (E-verify, etc.) Overall, the software is excellent for its price point and well worth the money.

The only con associated with Gusto is the lack of customizable report options. Obviously, this con is more of a company or need specific issue. We found that utilizing Gusto for certain reporting needs for data generation was cumbersome or not really possible. However, I must also say that there have only been two instances over the last 1-2 years that we have encountered this problem and were able to successfully obtain this information from other resources.

-It's web based -one login for staff for access to all clients. -MFA ability for each login -ability to control which clietns assigned to which login. - like other payroll engines, it does automatic paymetns (immediately) and automatic filings - multiple reports available, quarterly/monthly/yearly, etc. - tracks PTO, SIck, and auto generates if needed, - great integration with Tsheets for time clock

There is no ONE consolidated report for all clients on a custom period. EG, if I wanted a 1st quarter payroll report, with selected clients on each row of the report, and the columns having the headings for say, different data points like "gross payroll, net pay, 401K deferred, 401K roth, IL state tax paid, 941 done?" then that style of report is ONLY available if you pull that report down client...

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Very clean design, easy to understand your account from your dashboard.

After several years as a Gusto client (and a previous 5 star reviewer), I'm posting this second review regarding my experience. Gusto is great ... until it's not. When we refinanced our house, we discovered that Gusto had been incorrectly reporting on our W2's. This created a series of several complications that took several weeks and persistent calls to fix. Perhaps some of the liability falls with...

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Hi Erik. We're sorry about the experience that you've had with us. We have found your case in our system and will be reaching out as soon as possible.

We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department. I love the option to add contractors through he payroll system too. The gusto customer service team is top notch. Turbo Tax integration is fantastic

There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.

Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or...

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