Gusto Features

Gusto

Gusto makes payroll, benefits, and HR refreshingly easy.

4.73/5 (591 reviews)

Gusto Feature Summary

  • Automated taxes
  • Employee paystub access
  • Employee direct deposit
  • 256bit SSL encryption & bank level security
  • Employee health benefits
  • Workers compensation insurance
  • QuickBooks integration
  • Time clock integration
  • Third party integration
  • Payroll management
  • Benefits management
  • HR management
  • Compensation management
  • Employee database
  • Employee management
  • Vacation tracking
  • Vacation / leave tracking
  • Self-enrollment
  • Contractor management
  • Reimbursement management
  • Multiple pay rates
  • Sick leave tracking
  • HIPAA compliance
  • Document storage
  • Surveys & feedback
  • Retirement plan management
  • Digital signature
  • Chat
  • Employee onboarding
  • SSL security
  • Data encryption
  • New hire reporting
  • W-2s and 1099s
  • Automated tasks
  • Advanced payroll features
  • Time off requests
  • Collaboration
  • Reimbursement management
  • HSA, FSA, and Commuter benefits
  • Custom offer docs
  • Visual org charts

HR & Employee Management Feature Comparison

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Automatic Reminders (148 other apps)
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Data Import/Export (161 other apps)
Employee Database (134 other apps)
Employee Management (215 other apps)
Employee Portal (144 other apps)
Employee Profile (129 other apps)
Employee Self Service (164 other apps)
Performance Management (129 other apps)
Real Time Reporting (132 other apps)
Recruiting Management (151 other apps)
Reporting & Statistics (200 other apps)
Third Party Integration (153 other apps)
Time & Attendance Tracking (143 other apps)
Time Off Requests (130 other apps)

Competitor Feature Comparison

Gusto Feature Reviews

25 reviewers had the following to say about Gusto's features:

Anonymous
(Individual & Family Services company, 11-50 employees)

User friendly platform for viewing my pay and benefits.

2018-07-15

I love the user-friendly site and ability to easily view and understand my paystubs and time off. I also like that I can see previous information and I can access my profile from when I was a contract worker.

Pros

It's easy to understand my paystub and easy to request off time off and see what time I have remaining.

Cons

I need to play with it a bit more, but I'd like for it to automatically bring me to my employee profile, rather than my old contractor profile. When I started with my company, I was a contractor, but am now a full-time employee and thus I have a different profile for that.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Apparel & Fashion company, 51-200 employees)

Gusto keeps it simple

2018-08-15

Pros

That I can connect it with my time keeping software Employees can pull pay stubs easily Effective reports for managing benefits, deductions, etc. very helpful for employment verification

Cons

A bit glitchy when importing hours sometimes Doesn't automatically payout Ca meal break violations

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Tim Sessions

Gusto is 5 Starts of Greatness

2018-05-10

Easy pay management for employees.

Pros

Gusto makes it very easy to track employee records and payments.

Cons

Gusto lacks some integrations, but for the most part it is pretty solid.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Payroll services at your fingertips, anytime of the day

2018-06-21

Easy to run payroll, save time and makes things more efficient

Pros

Cloud based payroll services, employee benefits and human resource management solutions for businesses.

Cons

Really could be more inexpensive, since you are entering the data yourself and not involving a human on the other end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Kit Ko

Payroll is easy

2018-08-02

With gusto almost none of my time is spent on payroll.

Pros

Onboarding new employees is a breeze.

Cons

Benefits management for companies with very few employees is a bit limited. 401k, health insurance cannot be done through gusto because we only have 3 employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Management Consulting company, 51-200 employees)

Excellent HR tools

2018-09-01

It is a value for money software, reducing a lot of workload for calculations and tracking.

Pros

Paperwork for new recruits can be efficiently updated and the pay dates for the employees can also be easily edited.

Cons

Without any notification on the website, there is no service support on holidays.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jared Feury

Simple Intuitive setup. Great value for the price.

2017-12-24

ACH , Employee portal and time tracking.

Pros

Includes ACH payments, W2 and Contracted employees, employee portal and many HR offerings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

I use Gusto for myself and several Clients

2017-11-17

Pros

Easily process payroll and know that all payroll reports are automatically taken care of.

Cons

W-2's and 1099's aren't sent out to the employees and contractors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
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Catherine Cheshire

Gusto is super clean and easy to use. Very positive user experience

2018-05-21

Ease of use, good reporting, clean interface, state reporting, automated W2s and 1099s.

Pros

Onboarding and offboarding employees and contractors is quick and easy, and they have taken care of user experience at every step; for example in the positive tone it users with employee communications.

Cons

With a couple of tweaks, Gusto would meet all of our HRIS small business needs. I really wish it had a better PTO function.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Vishal Jagani

One of the good cloud based payroll solution

2018-05-23

Pros

Gusto is best for human resource management solution and cloud-based payroll solutions for employees

Cons

One of he main con is no proper customer support as we work with multinational company we need to prepare report for external use anytime but sometimes it's getting delay becasue of customer support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
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Emma Garden

Gusto was user friendly and the customer service was really great.

2018-04-10

Pros

The employee profile pages - I like that you can see all their information at once without flipping between so many pages.

Cons

The names of the reports weren't self explanatory and it was hard to find the information I was looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
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Nalani Cates

Mostly easy to use. Fast. Flexible. Good Customer Support. Software integrations not seamless.

2017-09-15

Pros

Customer Support Fairly simple adding and terminating employee function Simple interface Clean look Accessible by the whole team Mobile interface

Cons

Hang ups with some email addresses slow onboarding Website with no app Must repeatedly sign on, no simplified biometric access Integrations with time and attendance, but the systems do not easily share information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Alison Medhurst

Great experience, easy to use!

2017-11-14

Pros

They also have useful treats for employees such as the Welcome Card (for brand new employees) that are signed by their new co-workers before they arrive to the company.

Cons

Usually these are resolved within a few hours though, Gusto is very quick to respond to service requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Broadcast Media company, 51-200 employees)

Gusto is a great way to pay your employees and have their tax forms ready to go.

2018-08-01

Pros

It is easy to add new users, works great for non full time employees like contractors, does taxes, and handles direct deposit.

Cons

I wish it also had a time clock/time tracker. This would allow hourly employees to easily track time and then be paid for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

We use Gusto in our small business

2018-08-15

Overall I have had a very good experience with Gusto. I would highly recommend it based upon it's reasonable price.

Pros

It is very easy to sign up new employees and to approve any time off requested.

Cons

I am not able to see my employees time off after I approve it.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elle Rivard

Free Trial

2018-05-11

Pros

Automated payroll, easy to keep track of time off and employee paperwork.

Cons

We are just trying this out for the time being. Seems ok and running smoothly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Mariel Diaz

Best Gift to Payroll since Direct Deposit

2016-05-03

Pros: Ease of use, Customer Attention/Service/Response Time/Phone Availability, Program Interface is beautiful and fun, Price, State & Federal filing for you, Employee / Contractor self-Onboarding, Reports, Forms saved for you, integration with Xero, detailed account mapping and so much more.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great online payroll service

2018-05-08

Pros

onboarding new employees, online access, online reporting, auto pilot, feature rich for price, electronic document fold in every employee file

Cons

newer company and still working out some bugs, but overall great service. Have a FICA tip credit report problem but resolved it after a few calls

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Seth Kaufmann

Definitely one of the better payroll systems I've used

2018-06-11

Easy to request time off, access pay stubs, receive notification I had been paid.

Pros

From a user's perspective I loved Gusto, although my organization no longer uses it. Easy to navigate and pay stubs were a breeze to get ahold of.

Cons

They were not the right fit as we moved above 50 employees. From the user's perspective though I had no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie Turner

GUSTO is the way to go

2017-01-27

Always adding and expanding their services.

Pros

Vacation tracker, paperless delivery, and record keeping make it easy for the employees. They love the look and fee of their login pages

Cons

Reports section is a little challenging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Gusto

While change can be painful, it is well worth it. You won't regret using Gusto as your payroll provider.

Source: Software Advice
Helpful?   Yes   No
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Christina Swenson

Love how easy it is to set up new employees; like that you can add additional pay scales and titles

2017-05-16

Pros

Multiple rates per employee; easy to add employees; reminders of items you need to get done; like the notifications sent out to the staff when hired

Cons

You cannot really go back in time to change/fix a date on your own; hard to find the cancel payroll if needed unless you are on the final page

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Works well for our payroll and 401k

2018-07-18

Efficiency, transparency, good reporting

Pros

Easy to use, like that staff have their own login/portal. Automates tax payments, and allows us to handle contractor and w2 payments.

Cons

Wish that I could modify accepted PTO requests - sometimes folks include a paid holiday in error in their request, or put in a request for hours that they are actually making up elsewhere, so aren't PTO.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Easy breezy payroll application!

2018-05-02

It's an easy to use, straightforward payroll processing application with excellent reporting.

Pros

The email notifications are a nice touch!

Cons

As our business grows we may outgrow Gusto but for the time being, the simplicity is something we value immensely.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Colleen McGarity

Gusto UI really great!

2016-08-25

Pros

The UI is seamless.

Cons

The customer service was challenging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

7/10

Recommendations to others considering Gusto

I am not sure about their new benefits offerings, but the payroll is good for a smaller companies with straight forward payrolls. Ask about the support end of things and what steps have been taken to ensure it is easier to get a hold of someone and that they are familiar with the issues.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
A verified reviewer

Gusto is a great payroll service that's simplistic and easy to use!

2018-04-05

Pros

We had both regular employees and contractors and it was super easy to set up both.

Cons

I would love it if they could figure out how to expand insurance offerings for orgs with out of state employees. I would also love to see not for profit pricing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more