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Gusto

Gusto is the all-in-one HR platform for growing businesses.

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Gusto Pricing

Pricing overview

Value for money rating

4.7

/5

3.5K

Price starts from

39

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Core: For smaller businesses with simple salaries, wages, and pay schedules. $39 per company + $6 per employee per month.

Complete: For businesses with complex hiring, payroll, and team management needs. $39 per company + $12 per employee per month.

Concierge: For businesses with more sophisticated HR, policy, and compliance needs. $149 per company + $12 per employee per month.

Select: For growing businesses who need premium tools and dedicated support (minimum 25 employees). Talk to sales to create your custom plan.

Contractor Only: For companies without W-2 employees. $6 per contractor per month.

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What users say

Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with.

AH

Andrew H.

Costumer support is really amazing and responsive. The application is user friendly and it has super functionalities.
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Orkhan I.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for payroll

Reviewed 4 months ago

It's great for payroll. We don't pay for the leave management or other items because it is too expensive, but the payroll features are great.

Pros

Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.

Cons

Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Go for Gusto!

Reviewed 24 days ago

Overall good. Value was good for the ease of access for employees and management

Pros

I appreciated how ready it was to use from both the management side to the hourly side. It's easy to click on, out, and approve both. As well as handle time off requests and time of banks. Overall easy to use.

Cons

How long it took everything to load and how often I saw that terrible pig. Regardless of device or internet speed and connectivity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Gusto's got gusto!

Reviewed 2 months ago

Once set up, which was quite simple, payroll tasks care of themselves. I log in once monthly to approve processing and, with a click, my work is done. My previous payroll service was as easy, but less secure, without online reports, and twice the price.

Pros

It is easy to use and just obtrusive enough so as to keep this procrastinator engaged and on time. That's no small feat!

Cons

I wish one service managed everything rather than three companies mastering aspects of my bookkeeping, payroll, and quarterly tax filings. It's a little confusing sometimes when it comes to who to contact with which questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Payroll Software for a Great Price

Reviewed 7 months ago

Overall, Gusto is great tool for achieving many of the Human Resource and Payroll functions for companies of all sizes. Gusto's ability to operate immediately as well as its ease of use make it perfect. The reminder functions in Gusto are phenomenal, well thought out and appropriately timed. The system runs well, without any issues. In fact, I don't really recall ever having an issue running payroll because Gusto was down. The product is well worth the money and has a great price point, considering all of the available functions. I would highly recommend Gusto.

Pros

Gusto allows you to run payroll, effectively, upon sign-up. The system has numerous features that help to ensure that you are reminded when payroll is supposed to be run (as an administrator its something that is frequently forgotten when extremely busy), automatically tabulates and prepares tax documents for employees and contractors and even assisted with the preparation of forms for SBA Loans during the COVID-19 pandemic. The software is straightforward and is fairly self explanatory. Gusto is also a great onboarding tool that allows you to collect a significant portion of information needed to effectively onboard an employee and comply with state and federal requirements (E-verify, etc.) Overall, the software is excellent for its price point and well worth the money.

Cons

The only con associated with Gusto is the lack of customizable report options. Obviously, this con is more of a company or need specific issue. We found that utilizing Gusto for certain reporting needs for data generation was cumbersome or not really possible. However, I must also say that there have only been two instances over the last 1-2 years that we have encountered this problem and were able to successfully obtain this information from other resources.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best payroll company out there

Reviewed a year ago

Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping

Pros

We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

Cons

There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I’m an employment lawyer and I consistently recommend Gusto to my clients

Reviewed 2 years ago

Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Pros

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Cons

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Literally a worry-free payroll solution

Reviewed 2 years ago

Gusto saves our company lots of time! I spend literally an hour on HR/payroll each week, because Gusto does so much of the heavy lifting. For the price, I totally believe I am getting great ROI. It also integrates well with our accounting software.

Pros

Gusto makes managing employee relations, payroll, and benefits so simple. You truly get a lot of bang for your buck. We're able to manage payroll processing; time/attendance; benefits; onboarding; and salary offers all in place. Their web-based technology has great up-time and is very easy to use. I also like the fact that Gusto does all of your federal and state payroll document filings and return (quarterly and annual). Every form needed to remain in compliance with the feds and state are filed by Gusto on your behalf. That takes the headache away and allows my company to focus on matters that are more critical at this time.

Cons

There is not much I can say here other than their support isn't necessarily a phone call away. That said, they answer emails and tickets super quick. I haven't been much in a pinch to need an immediate response to issues, and their self-service support center is rather extensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gusto is my favorite payroll software ever!!

Reviewed a year ago

Great customer service, great value, great UI, I've referred to to so many people already.

Pros

It's like someone was listening to me complain about Quickbooks payroll and ADP (and Tsheets) and made a software just for me. It's so simple - I was using an accountant to run payroll through ADP - Gusto saves so much time I can do it myself.

Cons

The reporting tools aren't super robust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Payroll for the twenty first century

Reviewed a year ago

Overall, even though we were hesitant at first, we couldn’t be happier that we made the switch from our previous provider. We’ve gotten lots of very positive feedback from our employees on the system as well!

Pros

I love the clean, simple, modern, easy to use user interface and user experience - for both the admin and employees in Gusto. It feels robust and relevant, not clunky and convoluted like many other outdated, expensive systems.

Cons

I do wish there were some more integrations, and/or that the present integrations were slightly more robust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good software not great.

Reviewed 8 months ago

Although some issues are frustrating the software works better than QuickBooks payroll. The cost also offsets some of the issues.

Pros

Most functions are easy to use. Some are more difficult and although they may offer some features, they can be difficult to find.

Cons

Customer support. I think when you pay for software you should have a phone number you can reach out to for technical support. I personally do not like paying for a service where I have to send a message and wait for a call back. This makes it more difficult when you are processing something time sensitive, such as payroll, and have to stop what you are doing only to hope you have time to go back to it when they finally call you. Employees have also complained about customer service regarding their accounts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We've Been With Them Since Their Beginning

Reviewed 4 years ago

I would highly recommend them. Their site is so easy to use compared to other payroll companies (especially ADP). The people are nice and the price is great for all the things you get. They're more than just a payroll company.

Pros

Easy to use. Clear, concise interface. Pricing is reasonable. They make it really easy to open a 401k account for your team even if you're a super small company. Support has usually answered within 24-48 hours. Phone support is available. Integrates relatively easily with accounting software by mapping accounts and exporting as special files.

Cons

Really, only three minor complaints: I miss their old name, ZenPayroll. Gusto just doesn't explain them like ZenPayroll did. Payroll truly is easy with them. Gusto is literally defined as "the enjoyment or vigor in doing something; zest"—the direct opposite of Zen. That's a total reversal that doesn't make sense. Also, deposits into employee accounts show up as Gusto rather than our company. Finally, accounting integration is dependent on downloading files and then importing. I would really like to see direct integration with the major accounting platforms like Quickbooks and Xero. I know, I'm nitpicking in both cases, but I had to think of something...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best platform for payroll, benefits & more

Reviewed 3 years ago

Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.

Pros

It simple to use and does everything we need to run the primary administrative tasks for our business.

Cons

The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great service!

Reviewed 3 years ago

The overall experience with Gusto has been great! We shopped around last December and got it right with Gusto. It would be hard to believe anyone out there could be the value that Gusto has.

Pros

This was exactly what we needed for our small company that just needed basic payroll. There is more functionality should we ever need it but the basic set up is a great price and covers our payroll needs.

Cons

There really are no downsides. The service is great at reminding to submit payroll and giving exact numbers to expect before submitting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I LOVE Gusto! Gusto is pleasant to use and takes care of soo many things I don't want to worry about

Reviewed 4 years ago

1- Saves the headache of having no idea where to start with many accounting and HR functions of your business: No business owner actually enjoys worrying about all of those things. Gusto takes many of the functions that are most confusing/frustrating as a business owner and does them for you so you feel confidence that you aren't missing anything and it's done right. 2- Saves time: It automates many...

Pros

It's SIMPLE!!! One of few products/software I unequivocally love! Most every business owner hates doing tedious accounting, payroll and HR work that takes away valuable time from their being able to work on what's most important, their business. Gusto takes care of Federal tax payments, calculations, payroll setup, and a number of other things that are a black hole to me and makes it all feel manageable. If I want to add a new employee, I just click to set up a new employee and Gusto walks you and the employee step by step through everything that needs to be done. And for far cheaper than paying an accounting firm! I also love their playfulness and marketing. They make using their service truly a pleasure to use at every touchpoint.

Cons

I can't say this about many software that I use, but I have loved absolutely everything about Gusto. I can't say enough about it. Maybe my only complaint is that they don't take care of legal and other stuff I really dislike doing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Former user, but returning soon because it just plain works

Reviewed 2 years ago

Using Gusto was smooth in terms of user interface and communication with customer support, beyond the issue I had with two payrolls primarily because I misunderstood a setting. I left Gusto for a competitor simply because of a unique deal, but have since decided to return to Gusto later this year.

Pros

Gusto just works, and the user interface is more intuitive than ADP's tools I had used before. The company also seems to be more aggressive than some competitors in integrating new services around the payroll management related to HR.

Cons

This feature has since been changed, and their user interface has changed since as well, so it should no longer be an issue: We had two separate payrolls that didn't pay out on time, and although they helped remedy the situation because of a setting issue, I was a bit disappointed that it was unclear to me what that setting described. At times, normally when competitors do sales, Gusto's pricing isn't as attractive for what is offered.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gusto is an ideal payroll service for smaller companies

Reviewed 2 years ago

This software save us processing time and the headaches of filing payroll tax returns and paying taxes. They prefer working with companies with up to 50 employees I think - really big payrolls will not be a good fit for Gusto.

Pros

Gusto technical support is excellent and the product is easy to use. As a cloud based payroll program it is easy to run payroll from anywhere at any time. I have had clients in different service based and non profit businesses on it for several years. The cost is reasonable and in fact the core program can save a great deal as compared with the big nationally recognized names. This company is also national and offers many employee benefits that the leaders offer. You can set payroll to run automatically if it is the same every time, and it syncs with Quickbooks Online online.

Cons

I sometimes have a little trouble customizing reports quickly and have not seen a way to save them for future use. But they do have a good selection of reports available. That includes being really proactive about PPP loan reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Want to hug Gusto

Reviewed 6 years ago
Pros

I am a bookkeeper, but I hate payroll. Hate it! It's confusing, and there are a lot of regulations, and a lot of paperwork. Gusto's online system makes it more clear than any other system I've seen, and in fact, sometimes I use it to clean up messes that other payroll services have made. I haven't seen any errors yet for my clients, and when I call about something, I've always gotten a good and useful answer. Also handy to include contractor payments for small consulting firms. Employees and contractors like the online access to pay stubs and so on.

Cons

Some things are a little inflexible, due to it being a piece of software rather than a service. So, for example, you can't tell it to add $100 to someone's paycheck once a month for a transportation allowance. Rather, you have to do $50 each paycheck. This works fine if you do payroll monthly or bi-monthly, but if you're on a 2-week system, you end up adding it manually each time. Anyway, just a few issues like that. I think their contractor system is limited and a bit expensive - I would love to add a way to be clearer about invoice numbers and other memo/description issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great, simple payroll

Reviewed 9 months ago

Overall Gusto is a great solution for a small, start up company with very basic payroll needs and no appetite for paying an expensive processing solution. Anyone comfortable using the internet can quickly get their people paid and Gusto makes it a breeze to stay compliant!

Pros

We pay payroll monthly and pay contractors weekly. Gusto made it very easy for me to provide the information I know -- how many hours worked and what the hourly rate is-- while Gusto takes care of the stuff I don't know (What to file with the gov't, how to withhold, how much to withhold, where to send the payments etc). I feel confident Gusto keeps my company compliant, and it's super easy to get my people paid.

Cons

Venturing beyond payroll and contractor payments, Gusto's features and expertise seems limited. They made workers' comp very easy and I'm glad for that. Their customer support has almost always helped me get to the right answer eventually but it feels hard to get hold of a real person and confirm they understand my question right away.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review!

Reviewed a year ago

Gusto is reasonably priced and the customer service is EXCELLENT, especially compared to our old system. Everything about it is intuitive or clearly explained, answers are easy to find, and overall it's quick and very pleasant to use.

Pros

Gusto is so clean, simple, intuitive, and encouraging. They build in a workflow that is easy to understand and includes celebratory "You did it!" or "We'll take care of this next part!" tidbits. Customer service is quick and literally always solves the problem in a friendly, affable way. Plus it's affordable, and the little pig mascot is cute.

Cons

Nothing. Gusto is wonderful. I recommend this to everyone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Perfect if you're just starting out

Reviewed 2 years ago

Completely satisfied with Gusto from day one. Easy to set up, easy to run payroll every week, and they are connected to Guideline, so this year we are finally able to launch our own 401(k). For the price we pay, we are getting our money's worth, I think, for all the features and ease of use Gusto brings.

Pros

This was by far the easiest payroll system we could find when we started. Before this, we were doing everything manually and consuming a lot of time on paperwork for W2, reporting and all the other stuff we hate doing. My tax accountant turned me on to Gusto a few years ago and I set up my account and added employees within the hour. The steps are easy to understand, and there are tips and help offered along the way. For fees, Gusto is hard to beat. One of their competitors has some nice offerings, but we found that they were mostly for larger companies with more employees than we have. Gusto seemed a perfect fit for our size and our budget.

Cons

For us, it has been a positive experience since day one. It helps that we have a tax accountant who can help us navigate some of the trickier things. But even when she's not available, Gusto makes it pretty easy to figure out. Our tax accountant has some issues with Gusto's handling of some reports, but that's not anything I have had to deal with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Details that make difference...

Reviewed 2 years ago

What a shame for the defects. After all I appreciate the design and the quick management. But, when you need a good program for manage by your own Many and many people, you deserve a great attenction by the software you bought

Pros

I can explain my own experience with that software. It s a real up-to-date system , the best description I can use to explain Gusto is like an “Accounting social network”. Indeed, you can track everything of the life circle of the employer since his first step in the Company, and follow him situation about payroll, day off, accrued holidays, debts, down payment, time of entrance, exit or desease. Every page has its history for each person you want discuss about. Really helpful to paint an employer picture, even for a future recommendation letter for example, or for an employers cut, how to choose the most problematic person.

Cons

But..to be honest, let s start to talk about what makes Gusto the software I won t never choose again. First step: you can t test the software. No free trial. Let s buy it with blind eyes and it requests time to be improved, as well no good infoes shown . Second : bad bad bad and please help me to say bad assistance, terrible or inexistent. Plus, with that price, u can get some better software. Just has to check for it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Meh

Reviewed 5 months ago

Would recommend as a trial in the instance that it may work for some users but overall, I was not impressed and thought it was overpriced.

Pros

Some features were nice like reporting and some tracking features. Payroll was relatively easy but not as much as other programs.

Cons

Seemed like it could’ve been more user friendly and there weren’t as many features as I had hoped for the price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HR Made Easy

Reviewed a year ago
Pros

Gusto is an extremely robust software for any businesses looking to deliver a streamlined HR experience, but especially small businesses. Onboarding from our previous software, OnPay, was seamless and we far prefer Gusto due to the incredible user experience and vertical integration of features with our existing workflow.

Cons

While the price is more expensive than our previous software, our team thinks it's worth the cost. Your team and/or business might not use all of the features that Gusto offers however - it's incredibly powerful and robust, but it's not for everyone. For those looking to optimize their HR productivity however, it's a no brainer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gusto makes payroll stupid easy

Reviewed 4 years ago

Gusto makes payroll incredibly easy, makes integrating with Quickbooks simple, and makes the entire payroll process very transparent. I can add bonuses or commissions to any employee for any payroll period and I get an easy breakdown of where all the money that is drawn out of my business account is going. Any time I've needed help or support Gusto has been fantastic either on the phone, via email or with Live Chat. I don't know how other payroll companies do things but I know that I love Gusto.

Pros

Taking care of payroll each month takes literally just seconds. My company is small, so maybe a larger company with a lot more employees might take a little longer. But probably no more than a couple of minutes. Plus, I love how Gusto gives an entire breakdown of what is being paid and to who so you can see exactly how much the employee gets and how much does to his/her taxes, and also how much in payroll taxes the company is paying.

Cons

The monthly price is the same regardless of whether or not you use a lot of the extra benefits and offerings. For example, Gusto offers a way to offer employees 401k benefits or health benefits. It would be nice if there were a slightly less expensive option for micro-businesses that don't necessarily make use of all those benefits.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gusto is a great choice for payroll

Reviewed 5 months ago

I have had other companies try and sell me on their payroll services and I always tell them that I am not changing something that I am very happy with. Gusto is easy, has everything I need and doesn't cost a bundle.

Pros

Very user friendly! I am able to easily find reports and data when needed. I love that my employees can print their own tax forms & check stubs, this makes less work for me when they need something. The time tracking is great, easy to access and understand for new employees. Running payroll and paying contractors is a breeze!

Cons

The mobile app is not the best. I have not personally used it, but a couple of my employees do and we often have to go back and edit times.