Gusto Pricing

I appreciated how ready it was to use from both the management side to the hourly side. It's easy to click on, out, and approve both. As well as handle time off requests and time of banks. Overall easy to use.

How long it took everything to load and how often I saw that terrible pig. Regardless of device or internet speed and connectivity.

It is easy to use and just obtrusive enough so as to keep this procrastinator engaged and on time. That's no small feat!

I wish one service managed everything rather than three companies mastering aspects of my bookkeeping, payroll, and quarterly tax filings. It's a little confusing sometimes when it comes to who to contact with which questions.

Gusto allows you to run payroll, effectively, upon sign-up. The system has numerous features that help to ensure that you are reminded when payroll is supposed to be run (as an administrator its something that is frequently forgotten when extremely busy), automatically tabulates and prepares tax documents for employees and contractors and even assisted with the preparation of forms for SBA Loans during the COVID-19 pandemic. The software is straightforward and is fairly self explanatory. Gusto is also a great onboarding tool that allows you to collect a significant portion of information needed to effectively onboard an employee and comply with state and federal requirements (E-verify, etc.) Overall, the software is excellent for its price point and well worth the money.

The only con associated with Gusto is the lack of customizable report options. Obviously, this con is more of a company or need specific issue. We found that utilizing Gusto for certain reporting needs for data generation was cumbersome or not really possible. However, I must also say that there have only been two instances over the last 1-2 years that we have encountered this problem and were able to successfully obtain this information from other resources.

We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Gusto makes managing employee relations, payroll, and benefits so simple. You truly get a lot of bang for your buck. We're able to manage payroll processing; time/attendance; benefits; onboarding; and salary offers all in place. Their web-based technology has great up-time and is very easy to use. I also like the fact that Gusto does all of your federal and state payroll document filings and return (quarterly and annual). Every form needed to remain in compliance with the feds and state are filed by Gusto on your behalf. That takes the headache away and allows my company to focus on matters that are more critical at this time.

There is not much I can say here other than their support isn't necessarily a phone call away. That said, they answer emails and tickets super quick. I haven't been much in a pinch to need an immediate response to issues, and their self-service support center is rather extensive.

It's like someone was listening to me complain about Quickbooks payroll and ADP (and Tsheets) and made a software just for me. It's so simple - I was using an accountant to run payroll through ADP - Gusto saves so much time I can do it myself.

The reporting tools aren't super robust.

I love the clean, simple, modern, easy to use user interface and user experience - for both the admin and employees in Gusto. It feels robust and relevant, not clunky and convoluted like many other outdated, expensive systems.

I do wish there were some more integrations, and/or that the present integrations were slightly more robust.

Most functions are easy to use. Some are more difficult and although they may offer some features, they can be difficult to find.

Customer support. I think when you pay for software you should have a phone number you can reach out to for technical support. I personally do not like paying for a service where I have to send a message and wait for a call back. This makes it more difficult when you are processing something time sensitive, such as payroll, and have to stop what you are doing only to hope you have time to go back to it when they finally call you. Employees have also complained about customer service regarding their accounts.

Easy to use. Clear, concise interface. Pricing is reasonable. They make it really easy to open a 401k account for your team even if you're a super small company. Support has usually answered within 24-48 hours. Phone support is available. Integrates relatively easily with accounting software by mapping accounts and exporting as special files.

Really, only three minor complaints: I miss their old name, ZenPayroll. Gusto just doesn't explain them like ZenPayroll did. Payroll truly is easy with them. Gusto is literally defined as "the enjoyment or vigor in doing something; zest"—the direct opposite of Zen. That's a total reversal that doesn't make sense. Also, deposits into employee accounts show up as Gusto rather than our company. Finally, accounting integration is dependent on downloading files and then importing. I would really like to see direct integration with the major accounting platforms like Quickbooks and Xero. I know, I'm nitpicking in both cases, but I had to think of something...

It simple to use and does everything we need to run the primary administrative tasks for our business.

The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

This was exactly what we needed for our small company that just needed basic payroll. There is more functionality should we ever need it but the basic set up is a great price and covers our payroll needs.

There really are no downsides. The service is great at reminding to submit payroll and giving exact numbers to expect before submitting.

It's SIMPLE!!! One of few products/software I unequivocally love! Most every business owner hates doing tedious accounting, payroll and HR work that takes away valuable time from their being able to work on what's most important, their business. Gusto takes care of Federal tax payments, calculations, payroll setup, and a number of other things that are a black hole to me and makes it all feel manageable. If I want to add a new employee, I just click to set up a new employee and Gusto walks you and the employee step by step through everything that needs to be done. And for far cheaper than paying an accounting firm! I also love their playfulness and marketing. They make using their service truly a pleasure to use at every touchpoint.

I can't say this about many software that I use, but I have loved absolutely everything about Gusto. I can't say enough about it. Maybe my only complaint is that they don't take care of legal and other stuff I really dislike doing.

Gusto just works, and the user interface is more intuitive than ADP's tools I had used before. The company also seems to be more aggressive than some competitors in integrating new services around the payroll management related to HR.

This feature has since been changed, and their user interface has changed since as well, so it should no longer be an issue: We had two separate payrolls that didn't pay out on time, and although they helped remedy the situation because of a setting issue, I was a bit disappointed that it was unclear to me what that setting described. At times, normally when competitors do sales, Gusto's pricing isn't as attractive for what is offered.

Gusto technical support is excellent and the product is easy to use. As a cloud based payroll program it is easy to run payroll from anywhere at any time. I have had clients in different service based and non profit businesses on it for several years. The cost is reasonable and in fact the core program can save a great deal as compared with the big nationally recognized names. This company is also national and offers many employee benefits that the leaders offer. You can set payroll to run automatically if it is the same every time, and it syncs with Quickbooks Online online.

I sometimes have a little trouble customizing reports quickly and have not seen a way to save them for future use. But they do have a good selection of reports available. That includes being really proactive about PPP loan reports.

I am a bookkeeper, but I hate payroll. Hate it! It's confusing, and there are a lot of regulations, and a lot of paperwork. Gusto's online system makes it more clear than any other system I've seen, and in fact, sometimes I use it to clean up messes that other payroll services have made. I haven't seen any errors yet for my clients, and when I call about something, I've always gotten a good and useful answer. Also handy to include contractor payments for small consulting firms. Employees and contractors like the online access to pay stubs and so on.

Some things are a little inflexible, due to it being a piece of software rather than a service. So, for example, you can't tell it to add $100 to someone's paycheck once a month for a transportation allowance. Rather, you have to do $50 each paycheck. This works fine if you do payroll monthly or bi-monthly, but if you're on a 2-week system, you end up adding it manually each time. Anyway, just a few issues like that. I think their contractor system is limited and a bit expensive - I would love to add a way to be clearer about invoice numbers and other memo/description issues.

We pay payroll monthly and pay contractors weekly. Gusto made it very easy for me to provide the information I know -- how many hours worked and what the hourly rate is-- while Gusto takes care of the stuff I don't know (What to file with the gov't, how to withhold, how much to withhold, where to send the payments etc). I feel confident Gusto keeps my company compliant, and it's super easy to get my people paid.

Venturing beyond payroll and contractor payments, Gusto's features and expertise seems limited. They made workers' comp very easy and I'm glad for that. Their customer support has almost always helped me get to the right answer eventually but it feels hard to get hold of a real person and confirm they understand my question right away.

Gusto is so clean, simple, intuitive, and encouraging. They build in a workflow that is easy to understand and includes celebratory "You did it!" or "We'll take care of this next part!" tidbits. Customer service is quick and literally always solves the problem in a friendly, affable way. Plus it's affordable, and the little pig mascot is cute.

Nothing. Gusto is wonderful. I recommend this to everyone.

This was by far the easiest payroll system we could find when we started. Before this, we were doing everything manually and consuming a lot of time on paperwork for W2, reporting and all the other stuff we hate doing. My tax accountant turned me on to Gusto a few years ago and I set up my account and added employees within the hour. The steps are easy to understand, and there are tips and help offered along the way. For fees, Gusto is hard to beat. One of their competitors has some nice offerings, but we found that they were mostly for larger companies with more employees than we have. Gusto seemed a perfect fit for our size and our budget.

For us, it has been a positive experience since day one. It helps that we have a tax accountant who can help us navigate some of the trickier things. But even when she's not available, Gusto makes it pretty easy to figure out. Our tax accountant has some issues with Gusto's handling of some reports, but that's not anything I have had to deal with.

I can explain my own experience with that software. It s a real up-to-date system , the best description I can use to explain Gusto is like an “Accounting social network”. Indeed, you can track everything of the life circle of the employer since his first step in the Company, and follow him situation about payroll, day off, accrued holidays, debts, down payment, time of entrance, exit or desease. Every page has its history for each person you want discuss about. Really helpful to paint an employer picture, even for a future recommendation letter for example, or for an employers cut, how to choose the most problematic person.

But..to be honest, let s start to talk about what makes Gusto the software I won t never choose again. First step: you can t test the software. No free trial. Let s buy it with blind eyes and it requests time to be improved, as well no good infoes shown . Second : bad bad bad and please help me to say bad assistance, terrible or inexistent. Plus, with that price, u can get some better software. Just has to check for it.

Some features were nice like reporting and some tracking features. Payroll was relatively easy but not as much as other programs.

Seemed like it could’ve been more user friendly and there weren’t as many features as I had hoped for the price.

Gusto is an extremely robust software for any businesses looking to deliver a streamlined HR experience, but especially small businesses. Onboarding from our previous software, OnPay, was seamless and we far prefer Gusto due to the incredible user experience and vertical integration of features with our existing workflow.

While the price is more expensive than our previous software, our team thinks it's worth the cost. Your team and/or business might not use all of the features that Gusto offers however - it's incredibly powerful and robust, but it's not for everyone. For those looking to optimize their HR productivity however, it's a no brainer!

Taking care of payroll each month takes literally just seconds. My company is small, so maybe a larger company with a lot more employees might take a little longer. But probably no more than a couple of minutes. Plus, I love how Gusto gives an entire breakdown of what is being paid and to who so you can see exactly how much the employee gets and how much does to his/her taxes, and also how much in payroll taxes the company is paying.

The monthly price is the same regardless of whether or not you use a lot of the extra benefits and offerings. For example, Gusto offers a way to offer employees 401k benefits or health benefits. It would be nice if there were a slightly less expensive option for micro-businesses that don't necessarily make use of all those benefits.

Very user friendly! I am able to easily find reports and data when needed. I love that my employees can print their own tax forms & check stubs, this makes less work for me when they need something. The time tracking is great, easy to access and understand for new employees. Running payroll and paying contractors is a breeze!

The mobile app is not the best. I have not personally used it, but a couple of my employees do and we often have to go back and edit times.