Qualtrics EmployeeXM Pricing Plan & Cost Guide

Qualtrics EmployeeXM

Employee experience, performance, and engagement management

4.69/5 (59 reviews)

Qualtrics EmployeeXM Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Contact Qualtrics for pricing information.

Free Trial

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Qualtrics EmployeeXM Pricing Reviews

Pros
  • The ease of use for those that aren't quite up to speed technologically was probably most impressive outside of the actual reporting. Great bang for the buck.Verified ReviewerRead the full review
  • We get good support and support team is extremely knowledgeable and very helpful and friendly.suneetha k.Read the full review
  • While I don't work as a researcher, I have used many different survey softwares throughout my career and what I love about Qualtrics is that it's smarter than the rest while still easy to use.Verified ReviewerRead the full review
Cons
  • Customer service was horrible -- not the people on the other line but the wait times - sometimes up to 2 hours being on hold and then not getting a call back or email response.Jessica B.Read the full review
  • I have had trouble contacting customer service in the past.Amy G.Read the full review
  • I ran a survey with 7 different multiple choice entries. I used the automatic choices, but it was difficult to find what I wanted because they were not alpha order.Natalie W.Read the full review
100%
recommended this to a friend or a colleague

6 reviewers had the following to say about Qualtrics EmployeeXM's pricing:

Jennifer Heffers

I work in research and Qualtrics has been a phenomenal help and asset. It's fairly easy to use too.

Used weekly for 2+ years
Reviewed 2017-09-15
Review Source: Capterra

Easy survey design and costumer service

Pros
The customer service is by far the best I've seen. I like that I can call the customer service reps on the weekend.

Cons
It's on the expensive side, therefore nonprofits may use its competitors (like surveymonkey) because of price. There should be ways to make it more affordable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Colin Argyle

Amazing product!

Reviewed 2017-04-14
Review Source: Capterra

Qualtrics makes life way easier. I love how simple they make it to retrieve your results. Price is hard to beat!

Rating breakdown

Value for money
Ease of use
Features

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Jessica Baird

Fantastic survey software that can do almost anything but is a little too complicated at times

Used weekly for 6-12 months
Reviewed 2020-02-10
Review Source: Capterra

Expensive, can do anything analytic-wise but a little complicated to use.

Pros
Fantastic software that lets you do almost anything when it comes to surveys and analyzing survey results. We used the employee engagement features and they worked terrific, were anonymous and got us the analyzed results we were looking for. I appreciated the details you can upload to describe the office and department and location for employees - this made it great to view results according to different categories.

Cons
Onboarding set up was a little too lengthy. Customer service was horrible -- not the people on the other line but the wait times - sometimes up to 2 hours being on hold and then not getting a call back or email response. The survey software can do everything -- but it's not the most user friendly. The format is a little complicated at times and for someone with no analytics background, it was difficult to determine what each button meant and how to access certain features or view my results a certain way. This lead to me calling customer support numerous times for help.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Very Happy with this Platform!!

Used occasionally for 6-12 months
Reviewed 2018-09-12
Review Source: Capterra

Pros
Ease of use, functionality, reporting. I deal a lot with employees that don't use technology resources as they work in heavy equipment operation and construction. The ease of use for those that aren't quite up to speed technologically was probably most impressive outside of the actual reporting. Great bang for the buck. The applicability of the 360 experience to our environment has been unmatched.

Cons
Probably the of the biggest issue is the cost but I will say that the benefits outweigh this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tony Tan

Inexpensive and efficient

Reviewed 2016-10-07
Review Source: Capterra

Great product for getting information. I'd like to be able to do more with the software, its relatively simple. but the cost represents that

Rating breakdown

Value for money
Ease of use
Features
Customer support

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anne watson

Good feedback tool to use

Used monthly for 1-2 years
Reviewed 2017-10-03
Review Source: Capterra

Pros
Good capture of how we want to gather information from internal and external customers for how we are doing.

Cons
I use it more for viewing and searching. The output doesn't always make sense to me. It could be that I don't know how to use it as well. Easy enough to intuitively to get around. I marked 3 for some b/c I don't know the cost and have not had to contact for customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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