Paylocity Reviews

I like seeing time accrued and used for vacation, personal, and sick time.

I do not like logging in every time to clock in.

It was easy to use and find things within the platform itself. I liked how HR could upload documents, colleagues could submit journal entries about you, you could add notes, etc.

I wouldn’t it say it was Paylocity so much as maybe our HR department not keeping up with PTO. It always looked like you had more than you did because they were behind.

easy to navigate through the menu and understand

my pay was in my bank account before my paycheck was available to view.

Being able to clock in and out on my phone, viewing my check stubs, and viewing my W2's for tax season.

There was nothing that I did not like about Paylocity.

The ease of everything being done in one place. I can view my paycheck breakout, I can edit my address and tax codes, update my checking account information and the % allocation of my paycheck between accounts, etc.

The one thing I can think of is that last year I updated my address in Paylocity and it didn't update my tax codes. I had moved from one state to another, and my paycheck didn't switch from taxing me from the previous state to the new one. I didn't realize this until reviewing my W2 once the year was done. I asked HR and they let me know that I have to flag to them when I change my email address so that they can go in and manually update the tax codes. I would think those should automatically update with the change of address, so that's my one recommendation!

User friendly interface, modules can be added as needed, improved "impressions" (employee recognition) pretty easy to run reports (love dynamic reporting), dashboards are easy to read. We mainly use this for payroll and onboarding. Love the fact that you can pretty much customize onboarding packets to your needs. Great for smaller companies (under 500 employees) that do not need a lot of assistance from customer service

Customer service is lacking. Sometimes takes days for a response from them. They have slightly improved over the years, but it depends on the question. A lot of times you're directed to their online knowledge base which can be outdated or not have the full information to answer your question. Or one person will direct you to another department which will push you off on another. Very frustrating!

Paylocity was very user friendly and pretty much plug and play after implementation.

Paylocity is not a good tool if you have people in multiple countries, because each company is set up like a different company and they don't necessairly talk to one another.

Excellent service is provided to customers. Every time I've had to contact customer support, I've been blown away with the kind of service I've received. I've never had to wait more than a minute to get an answer to a query I've had.

There isn't anything about Paylocity that bothers me. Everything is explained clearly and in terms that a newbie can grasp. Those links to assistance are a big help. Additionally, navigating the menus and links is simple. Simple and obvious in its construction.

The intuitive layout of Paylocity streamlines daily operations. Complex procedures like payroll and human resources administration are simplified. In addition, it provides me with in-depth reports that inform my judgment.

It's not easy to adjust Paylocity so that it meets all of my company's requirements. Due to its generalizability, it doesn't always mesh with our processes.

The home screen Dashboard is one of the best features of Paylocity. So many other programs make you dive through multiple menu levels, and Paylocity's overall design makes it easy for non-technical users.

Reporting didn't appear to be the easiest process. Generating a report took templates to be designed.

- Pay breakdown visualization is very useful - Customer service is good - Feature rich, and i'm told the pricing is fairer than Gusto - Paperless

- UI is terrible. Dated, and a pain to use. I used to look forward to opening gusto. I dread opening paylocity. - No export for company directory - No company holidays calendar - The time off request input form is extremely confusing. Setting up an approval chain is near impossible. - Navigating the interface is a pain, I shouldn't have to read a help article each time I want to figure out how to edit a small field. - Why do we need to enter the company ID each time we login?

I use Paylocity for onboarding, employee record management, benefits, payroll, reporting and status changes (LOAs, terms, etc.) Paylocity's features can do almost everything that an HR team would need, with only a few lapses that we hope they can improve. The service team is easy to reach and pretty knowledgeable/helpful. Additionally, I assisted with implementation of the product, and I feel that it was pretty smooth and easy to do compared to other HRIS's I've assisted with implementing.

There are only a couple cons with the software, which are really more of "nice to haves" rather than necessitates. One being that the system does not allow for bulk imports of certain information past implementation. We recently discovered we wanted to start tracking something in the system, and without the ability to bulk import it we had to enter everything manually. Additionally, there are random glitches that the service team is working to resolve, like issues with requesting time off on the App and tracking employee documents in the system. I hope that these issues will be resolved soon.

The product has excellent, though not intuitive, report writing capabilities.

Implementation was a challenge; platform has week customer support often taking days, or even weeks, to have issues resolved when they crop up. The system is complex, as most powerful systems are, and finding employees with experience with the platform is difficult.

I love the Paylocity platform! It's intuitive and I like how most of the functionality "speaks" to each other (i.e. you can send hires in the recruiting function over to the onboarding function and then over to payroll).

Within the last year I have had a LOT of change in my account managers - both my main rep and my benefits rep. It's a bit frustrating because I was working with my old reps on stuff that the new folks don't necessarily know about and then I have to explain the issue all over again.

This software comprehensively ties together many aspects of a human resources department. This makes it easy for a small business owner who may not necessarily need to hire a individual dedicated human resources to facilitate the necessary components of providing wholesome employment. Paylocity has strong reporting and data processing in addition to robust customer support that effectively and efficiently help troubleshoot potential obstacles.

It seems that some aspects of the software don't exactly tie together. For example, when entering an hourly employee group in HR and Payroll, I often forget to add them into employee groups in time and labor. Subsequently, the supervisor has no way of tracking the employee's timecard. Additionally managing benefits in the employee's payroll file versus the HR file. Although this may be because our company does not fully utilize the benefits package that Paylocity offers.

I like that I can always call and get help if I ever forget how to access a feature or perform a task. I've also been impressed with Paylocity's ability to stay on top of the legislative changes over the past year (mainly due to COVID-19).

We've recently seen a demonstration of a competitor that would help my co-worker in HR. The competitor's software can track when licensing, etc. is going to expire and automatically send email or text reminders to the employee and follows up to make sure they complete the task. They also have a way for employees to acknowledge receipt of documents specific to them. Paylocity's system (as of the last time I checked) only allows you to make the documents available to all staff whether or not it applies to them.

We are a small firm (10 employees), so we did not need a robust system to manage our current payroll. We were looking for something which would grow with us, so we wouldn't need to change systems. Paylocity offers many tools which we are not currently using, but will need in the future. It is very easy to run Payroll, Customer Service is timely in their responses and keeping the customer updated if an issue takes a little more time to resolve.

The connection to our financial software system, QuickBooks Online, is not intuitive. Even after a year and a half of using Paylocity, the connection is still not set up properly because the heavy lifting is done by the user. It would be helpful if Paylocity would take a more active role in setting up the link.

Paylocity is very a very intuitive system. All of our team members, from the more computer savvy to the infrequent computer users liked the ease of use of Paylocity.

I really don't have any negative feedback. Paylocity is very good about collecting feedback from customers and working to implement changes in the software to meet their clients needs. Many companies say that, but I have witnessed in many instances that Paylocity has DONE it.

We needed an HRIS that would house all employee info, reviews and process payroll. It does this. Barely.

Customer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls. That is not the case. It's a customer support center staffed with new employees who don't know the system. I have walked them through their own system on multiple occasions. We have had a handful of critical payroll processing mistakes...

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The ease of processing is what I like most about the software. It is functional to our needs, especially the tracking of hours, wages, and benefits which make reporting and budgeting easier. Best customer service.

The most difficult to understand is the ACA tracking. Some employees always need fixing. Entering Holidays from year to year sometimes has issues in making sure that it automatically loads into employee files.

The features that Paylocity offers for an entire HCM system is very easy to use and implement.

It isn't always scalable. Some features that get rolled out are in the early stages making them difficult to implement all the time because the pieces desired are missing. We had originally planned to use the recruiting and applicant tracking system but it would take so long to set-up, it doesn't make sense to move from what we have been using that has so much of our previous history already available.

I love the suite of integrated platforms. The work flow from Applicant Tracking to Hiring to Web Benefits. It all fits together and makes daily tasks so much easier.

It was a challenge to get the COBRA file information flowing to the carriers from Web Benefits. It is difficult to make a change to submitted time off requests. The entire entry must be deleted instead of allowing for modifications.

Everything? We are using time and attendance, payroll, benefits administration, learning, surveys, applicant tracking, and onboarding. We also use data insights frequently. If I had to pick a favorite right now, it would be learning (the LMS), as we have used that a great deal over the past year of working and training as a remote workforce.

None that I can think of. When we have had an issue, the support team is quickly able to address the issue and we are always seeing system improvements.

Once you get Paylocity set up, the interface to input employee information and employee time is pretty easy to use, and we have never had issue with any software “glitches”. Whenever there has been any error, it was because of garbage in, garbage out. Paylocity automates all the payroll processing, so as long as the correct data is input each week, the whole weekly payroll process is painless and mostly effortless. The software's reporting features are good, and offer plenty of standardized reports that fit our needs, so we're able to easily handle the payroll accounting with our small office staff.

Paylocity's support is OK, but could be better. We have an account manager that handles our account, and you have to call or email your account manager. If I need an explanation, or support with an issue, leave a message and have to wait for her to get back to me. Often it takes a lot of back and forth to get the issue resolved, usually days, not hours.

There are a lot of options that you can decide to use with Paylocity and like other reviewers, we were really impressed with the report options and capabilities when we were interviewing payroll companies.

We were definitely sold on a lot of options that we are necessary for us to run a smooth, effective and correct payroll but many of those have turned out not to be true. I'll describe out top three persistent, unresolved issues. For starters, we have employees the work overnight shifts and the way Paylocity time sheets are set up is that if you work an overnight, all of your hours fall on the day...

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