RingEX - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate RingEX's voice mail capabilities, highlighting the convenience of receiving transcribed messages via email and the mobile app. They find it helpful for managing missed calls and ensuring no messages are lost. Users report that the system is easy to use and allows for efficient follow-up with clients. However, some users mention difficulties accessing voicemails through the app and occasional issues with the system's reliability. Of the 29 RingEX users who gave detailed accounts of their use of Voice Mail, 100% rated this feature as important or highly important.

See related user reviews

“Many calls are not able to be answered, Ring Central voice mail is transcribed into an email and sent to me directly when I am not available to answer.”

LD

Lisa D.

Billing Administrator

“We get voice mail in desktop phone, mobile phone and in email so we don't miss a single voice mail.”

Amin L.

Digital Strategist

Reviewers highlight the reliability and clarity of RingEX's VoIP connection, noting its importance for maintaining stable communication, especially for remote and international teams. They appreciate the clear call quality and minimal issues with dropped calls or latency. Users also mention the integration with other software programs and the ability to use the service on both computers and mobile devices. However, some users report occasional weak connections and the need for a strong internet connection for optimal performance. Of the 32 RingEX users who gave detailed accounts of their use of VoIP Connection, 94% rated this feature as important or highly important.

See related user reviews

“Having a stable and reliable VoIP connection is essential and RingCentral really helps by providing high quality service.”

Adrian A.

Project Manager

“No issues with dropped calls, latency, or jitter”

SF

Sarah F.

CEO

Users report that RingEX's mobile access is highly valuable, allowing them to take and manage calls on the go through a dedicated mobile app. They appreciate the seamless transition between devices and the ability to stay connected without being tied to a desk. Reviewers find the app easy to use and note its availability on both Android and iOS. However, some users experience issues with dropped calls and accessing voicemails through the app. Of the 42 RingEX users who gave detailed accounts of their use of Mobile Access, 93% rated this feature as important or highly important.

Reviewers indicate that RingEX's call transfer capabilities are efficient and user-friendly. They find it easy to transfer calls between team members and departments, ensuring that clients reach the right person quickly. Users appreciate the ability to transfer calls from both desktop and mobile devices, although some mention that transferring from handheld devices can be cumbersome. Overall, they value the quick and straightforward process of transferring calls. Of the 19 RingEX users who gave detailed accounts of their use of Call Transfer, 89% rated this feature as important or highly important.

Users report that RingEX's call routing is essential for directing calls to the appropriate team members or departments. They appreciate the ability to route calls to mobile devices and the flexibility to forward calls based on specific needs. Reviewers find the system user-friendly and helpful for managing high call volumes. However, some users mention that setting up call routing can be complicated and that there are occasional hiccups in the process. Of the 50 RingEX users who gave detailed accounts of their use of Call Routing, 88% rated this feature as important or highly important.

Reviewers find RingEX's call recording feature helpful for training, quality assurance, and referencing past conversations. They appreciate the clear audio quality and the ease of accessing recorded calls. Users report that the capability is reliable and valuable for monitoring remote workers and ensuring compliance with company policies. However, some users note that the recording process can be slow and that they have not fully utilized the capability yet. Of the 42 RingEX users who gave detailed accounts of their use of Call Recording, 83% rated this feature as important or highly important.