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SPS Commerce
5
264
4
165
3
45
2
13
1
35
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Full-service EDI solutions for retail
Table of Contents
SPS Commerce - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
SPS Commerce overview
Based on 522 verified user reviews
What is SPS Commerce?
By industry, SPS Commerce reviewers are most commonly professionals in consumer goods (18%). The most frequent use case for SPS Commerce cited by reviewers is EDI (88% of reviewers).
What do users say about SPS Commerce pricing?
Some reviewers feel SPS Commerce offers reasonable pricing compared to traditional EDI, and they appreciate usage-based charges for cost control. However, many users report high fees, confusing billing, and inflexible pricing that can hurt small businesses.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Trading Partners
Invoicing
Team
Bugs and Issues
Training and Learning Curve
User Interface
SPS Commerce’s user interface
SPS Commerce review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.0
Ease of use
4.0
Customer support
4.1
Reviews sentiment
What do users say about SPS Commerce?
Users report SPS Commerce helps streamline order, invoice, and document management, offering broad EDI compatibility and customization options for various business needs. They appreciate its reliability, integration with major platforms, and the ability to manage multiple customers efficiently, though they often mention a steep learning curve and the need for training to navigate its features effectively.
Reviewers indicate that while SPS Commerce is user-friendly once learned, they encounter slow support response times, occasional software glitches, and high costs, especially for small businesses. They find error messages and document processing sometimes confusing, and wish for more intuitive interfaces and clearer pricing.
Select to learn more
Who uses SPS Commerce?
Based on 522 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
SPS Commerce's key features
Most critical features, based on insights from SPS Commerce users:
All SPS Commerce features
Features rating:
SPS Commerce alternatives
SPS Commerce
Starting from
20
Per month
SBSA EDI
Starting from
25
Per month
1 EDI Source
Starting from
No pricing info
Cin7 Omni
Starting from
349
Per month
SPS Commerce pricing
Value for money rating:
Starting from
20
Per month
User opinions about SPS Commerce price and value
Value for money rating:
To see what individual users think of SPS Commerce's price and value, check out the review snippets below.
Charbel M.
CEO
David R.
IT Manager
SPS Commerce integrations (43)
Integrations rated by users
We looked at 522 user reviews to identify which products are mentioned as SPS Commerce integrations and how users feel about them.
Integration rating: 4.0 (7)
Integration rating: 3.6 (5)
“The Dynamics 365 integration is important because it keeps inspection data and operational records connected, reducing manual data entry and improving workflow efficiency.”
“Dynamics 365 and Cleo Integration Cloud work together to automate the exchange of data between business systems. Cleo helps connect Dynamics 365 with other applications, allowing information such as customer records, orders, inventory updates, and bu”
Henry S.
Executive Director of IS
Integration rating: 5.0 (1)
Integration rating: 1.0 (1)
“The QuickBooks Online integration is essential because it keeps our invoicing and accounting synchronized. Having invoices flow directly into QuickBooks saves time, reduces manual data entry, and minimizes errors.”
Billie H.
CEO
Integration rating: 5.0 (1)
“We use salsify to communicate with our customers”
Linda L.
Senior regulatory manager
Other top integrations
SPS Commerce customer support
What do users say about SPS Commerce customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of SPS Commerce customer support.
Widespread user sentiment highlights fast, helpful, and knowledgeable customer support that resolves issues quickly.
A significant portion of users appreciate the ease of reaching support via multiple channels, including live chat and phone.
Frequently reported by users, the support team provides effective training, onboarding, and ongoing assistance.
Certain users report slow response times, unresolved issues, and inconsistent professionalism from the support team.
Support options
Training options
To see what individual users say about SPS Commerce's customer support, check out the review snippets below.
“As a new user, when I came across a question, customer support was very responsive and answered all of my questions. ”
Mariellen V.
Operations Manager
“Setting up with Indigo's new SPS Commerce System took a while but the support was fast and excellent and the system seems very effective for its purpose.”
David T.
Publisher
“Support quality has decreased over the last couple of years.”
Jilly T.
Business Analyst
SPS Commerce FAQs
Q. What is SPS Commerce used for?
With SPS Commerce Fulfillment, you'll have an entire team of trusted advisors ready to help you gain more from your EDI and achieve 100% compliance and ongoing success with your retailer, grocer and distributor trading partners. Our full-service solution is fast, reliable and scalable and can handle your most complex fulfillment requirements for any trading partner, across any channel, including stores, e-commerce and marketplaces. SPS Commerce acquired Data Masons in December 2020 and have been strategic partners since 2011, working together to serve customers in the Microsoft Dynamics market. The acquisition accelerates our leadership in full-service EDI with Fulfillment System Automation capabilities in the Microsoft market to further enhance our customers’ experience and ease-of-use.
Q. Does SPS Commerce support mobile devices?
SPS Commerce supports the following devices:
iPhone, iPad, Android
Q. What level of support does SPS Commerce offer?
SPS Commerce offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)
