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IT Service Software with Data Import/Export (2026)

Last updated: April 2026

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Key features of IT Service Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Help Desk Management: Users value role-based ticket sorting, powerful business rules, and efficient real-time communication for continuous support. 95% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Reviewers emphasize customizable workflows, clear tracking, and automation for effective issue resolution and client communication. 93% of reviewers rated this feature as important or highly important.
  • Real-Time Monitoring: Users appreciate proactive issue detection, rapid alerts, and enhanced operational agility for maintaining optimal network performance. 91% of reviewers rated this feature as important or highly important.
  • Ticket Management: Reviewers highlight customizable views, efficient routing, and comprehensive tracking to streamline issue resolution and improve communication. 90% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users benefit from customizable alerts and notifications for prompt issue discovery and timely responses, enhancing operational efficiency. 88% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Reviewers note the importance of real-time notifications for quick issue resolution, proactive monitoring, and improved service quality. 84% of reviewers rated this feature as important or highly important.
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Features

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Devices supported

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75 software options

Zendesk Suite logo

AI powered customer service across all channels

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Zendesk is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface.

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Wrike logo

AI powered workflow management platform

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Create a seamless IT service with Wrike's work management. Use custom forms and templates to handle requests, organize IT onboarding, track progress, and manage workloads. Plan projects with Gantt charts and showcase results with built-in reporting.

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EngageBay CRM logo
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Integrated sales & marketing software for growing teams

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AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

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Freshservice logo
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A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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JIRA Service Management logo
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IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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SolarWinds Service Desk logo
Category Leaders

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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mHelpDesk logo

Cloud-based field service management software

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mHelpDesk is a cloud and mobile-based field service management software that assists with job tracking and invoicing. Users can access customer information from any device. Key features include quoting, scheduling, job tracking, billing and invoicing, electronic payments, QuickBooks integration, and more.

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SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

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Atera logo
Category Leaders

Cloud and mobile-based IT management platform with AI

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Atera’s all-in-one IT service platform provides IT professionals with various integrated solutions that help them gain visibility and take end-to-end control over their service management. This includes Remote Monitoring & Management, Ticketing, Helpdesk, IT Automation, and Reporting – all in one da

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Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

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Built directly for MSPs and internal IT teams, Pulseway IT Service Platform delivers a powerful monitoring and management tool that gives you powerful Automation, Remote Control, OS and 3rd Party Patch Management, Endpoint and Security Management, Asset Reporting and Backup.

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NinjaOne logo
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Unified endpoint management & IT automation platform

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NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints, support end-users, and deliver IT services. Ninja reduces complexity, drives technician efficiency and gives IT teams full control over managed IT assets.

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Pipefy logo

Cloud-based and AI-powered process orchestration platform

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Pipefy is a business process orchestration and automation platform that enables teams to digitize workflows using AI agents and no-code tools. The platform features customizable workflow builders, pre-built AI agents for various departments, and integration capabilities with enterprise messaging systems like WhatsApp, Teams, and Slack. It includes process management tools, custom forms and portals, analytics dashboards, and enterprise-grade security with regulatory compliance features.

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MSP360 Backup logo

Data Protection for MSPs And IT Teams

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MSP360 Managed Backup is a secure, scalable, and cost-effective backup solution that eliminates vendor lock-in, reduces maintenance time, and maximizes MSP profitability with flexible storage and automation.

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Issuetrak logo
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Issue tracking and workflow automation platform

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Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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Domotz logo

Network Monitoring and Management Made Simple

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Domotz enables IT service teams to deliver proactive support through continuous network monitoring, automated device discovery, real time alerts, and secure remote access.

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Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is a modern, AI IT service desk. IT requests from emails, portals, and live chat are centralized in one place. Teams can triage tickets with AI tags, automate workflows, and collaborate with notes and @mentions. Self-service chatbots and a knowledge base deflect routine queries.

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ManageEngine ServiceDesk Plus logo
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Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

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ACMP Suite logo

Keep clients running!

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In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

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BOSSDesk logo
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BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

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ConnectWise PSA logo

PSA tool designed for as-a-service businesses

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ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.

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Vivantio logo

Flexible Software. Focused Service.

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The Vivantio platform allows you to focus on the tools that make sense for your organization's unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management. The platform scales to meet the complex business needs of B2B IT service teams.

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BlueFolder logo

Work order and field service management software

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Along with features such as robust ticket management, scheduling/dispatch, and billing, BlueFolder stands apart with a powerful customer portal, asset/equipment management, and service dispatch & scheduling built for the modern IT Service company.

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Autotask PSA logo

IT Business Management Software Platform

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Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

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SoftExpert Suite logo

Solution for innovation and digital transformation.

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SoftExpert Suite consolidates service requests, incident management, service level agreements (SLA), knowledge base, configuration management (CMDB), and change management into a unified platform. The tool is for IT and business service management, based on management principles and practices.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

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