FreshMail Reviews

Freshmail Designer is what I like most. You can select templates or create your own from scratch and add whatever elements you want with one click. Everything looks really professional when you’re done. The other thing worth mentioning is automation with Google Analytics. It’s easy to send autoresponders to subscribers who complete goals that i set in google like “visit price page” and that person will get a message from me. Putting a small discount offer in that messages get really good results.

The integration with Google Analytics wasn’t easy for me but once I got the hang of it I could figure it out and set up new autoresponders with a few clicks.

This help our company a lot on email marketing campaigns, specially when we wanted to get new customers on new Atlanta area.

Only the interface aspect, something more comfortable for the user.

The thing that attracted me to Freshmail's email marketing platform was that, to me, it seemed to give more flexibility in terms of getting creative with the interface than other alternatives such as Mailchimp. The templates seem to have more personality and, design-wise allowed a greater level of creative freedom.

Here's the problem - I just don't think Freshmail has the cleanest servers. Unfortunately, we had issues with emails being marked as spam and had difficulties with the Freshmail customer service team in resolving this. Also, there were a few language barriers at times as they are based out of Poland and you'd find the software having random splashes of Polish now and then.

Many high-quality templates Easy to use A/B testing feature Good interface Clear campaign wizard Grouping messages and subscribers Good insights

The offer says otherwise, but from my experience messages filtered to spam are more common than a business would usually accept The templates are good, but the differences between how they are viewed within campaign wizard and in particular email clients is very big.

I like how user friendly Freshmail is. The template designer has a lot of pre-made templates and I created mine by just tweaking the one I really liked. All my contacts are easy to manage and to organize. I’m building my email list with their plugin for Wordpress and that works fine as well.

Free plan don’t have a possibility to create drip campaigns, I had to upgrade to enable this feature.

The biggest advantage is FreshMail’s 24/7 support. At the very beginning, I had a few problems but they worked and helped me to solve them, also I got some important advice on how to avoid similar problems in the future. I appreciate the wide range of guides, blog posts, e-books and so on. I want to get the most out of my email campaigns and freshmail knows how to do it :)

I don’t know how to integrate some plugins with their system, there’s no simple way to do it or I just have to figure it out - anyway it’s not very intuitive.

It is, without a doubt, a good software for email marketing and email automation. Very efficient with good support team. All the problems that we has were solved very quickly

The layout and email creator are not intuitive, it is hard to customize items.

It took me a while before I was brave enough to try some of the advanced features like autoresponders but once I did I saw how easy they are to set up. Can’t believe I didn’t do it earlier! Thanks to autoresponders you can set up the message once and it will be sent each time another customer will buy a selected product or click onto a given link.

It’s not fully marketing automation yet.

I chose this software because it had the best design features for e-mailing newsletters. It has a great array of styles and fonts.

It has a very frustrating glitch or feature in which you can lose all of your work if you don't constantly save it and close it out.

The price is very reasonable. Customer support available 24-7. Nice looking campaign reports in real time.

I’ve had problems logging in to the system when they run updates.

Honestly, I don’t see much difference between one system and another but FreshMail does stand out to me for one reason. Over the past 4 or 5 years I have used four different email marketing systems and FreshMail has by far the best customer service of any of them. If you are getting any real use out of your email marketing, you will need some help or have a problem from time to time. FreshMail is only customer support that gave me the impression that there was actually someone looking into a problem and they always got back to me and stayed in touch until the problem was resolved.

My campaign got delayed because of their moderation process. When I wrote them to ask what was going on they said they have some kind of anti-spam moderation process that was taking longer than usual.

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I really like how easy it is to track the results of your email campaigns - their analytics feature is a big plus! It is also easy to A/B test stuff which - as a marketer - I find very helpful.

It is not the most intuitive email marketing tool to use as it simply lacks at least some of the essential features like the ability to pause and edit your email campaigns once they've been scheduled to go out (now you need to email them to pause them).

I think its one of the best platform to sending personalized newsletters ever created. Fast, easy and cheap solution for every business.

User interface isn't very intuitive, i don't know how to integrates some plugins with Freshmail,i didn't saw simple way to do it. I think better UI or guide will be great improvement.

I like the functionality of FreshMail Designer. You can change everything using drag & drop and there are tons of additional graphics and buttons to add. They also recently updated everything to make sure that templates adapt to mobile devices.

Integration into existing SaaS applications could be better and more diverse.

Great resource centre with a lot of know how about the system and about email marketing. The system itself is very intuitive too.

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Setting up a campaign is very easy. Everything in the system is well organized and easy to follow and making your own beautiful newsletter is easy. Moreover, I like the wide range of free responsive templates.

Marketing automation features are not too advanced. I'd like to see tighter connection with Google Analytics so I could segment based on GA dimensions and metrics.

It is very easy to use (especially comparing to other similar tools) and intuitive. All functionalities are easy to find and use. Even if you are not that experienced when it comes to email marketing, you will not have any problems with using Freshmail. And the customer service is very helpful.

Sometimes it may be difficult to import data or make some synchronizations but it's not anything which can't be overcome.

I never realized that making my own newsletter was that easy. It was really easy to find my way around the designer and make exactly what I wanted. They have lots of templates that you can just start with and customize the way you want. The process is really simple and a big plus.

I'm not really sure how I'm supposed to integrate certain plugins with google analytics. I'll just have to leave it for someone else to help me with.

I like the ability to design exactly what I can see in my head with FreshMail Designer. It took me about 30 min of playing around with it before I was comfortable but that’s no big deal. You can customize everything and even simple designs still look good.

Not much, perhaps the fixed steps for campaign creation. You can’t start with selecting template for example.

Very intuitive tool, I didn't need much time to master it. Also customer support is very responsive and prompt.

If you're a design junkie and want really beautiful branded emails, ditch Mailchimp and get this. Drop and drag design, multiple easy ways to import mailing lists, good stats and recommendations on how to get more opens and actions. Just great.

Little bit pricey once you exceed the free plan, although in line with Mail chimp and other big names. Sometimes buggy and looses edits if your Internet connection is unstable and not much option to design offline.

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This app is for me really easy emailing creator - both on the template and on my own imagination. I like also automate my emails campaign.

Sometimes I have a problem with setting any function because it is difficult to find ...

Segmentation, autoresponders, personalization and email testing. Great campaign editor, very intuitive.

More direct integrations! I am able to go around it with Zapier but it takes more time to set up. Apart from that good