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Intercom

Intercom is bringing AI-first Customer Service to the world

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Intercom - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Intercom overview

Based on 1129 verified user reviews

What is Intercom?

Intercom is a live chat solution with key features that include real-time consumer-facing chat, support ticket management, and more.

Who uses Intercom?

By industry, Intercom reviewers are most commonly professionals in computer software (28%). The most frequent use case for Intercom cited by reviewers is live chat (65% of reviewers).

What do users say about Intercom pricing?

Some reviewers feel Intercom offers useful features at entry-level plans, and they appreciate flexible payment options. However, users report high costs, confusing pricing, and frustration with paywalls, add-ons, and lack of transparency.

What are the most popular integrations for Intercom?

The Intercom integrations most frequently cited by reviewers are: Slack (a team communication product rated 4.9 out of 5 for its integration with Intercom) and HubSpot CRM (a CRM product, 4.8).

Starting price

39per user /
per month

view pricing plans

try for free

Pros & Cons

Customer Chat

Lead Management

Communication and Messaging

Pricing

Limited ticket management features

Intercom’s user interface

Ease of use rating:

4.5

(1.1K)

Intercom pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(36)

3-4(356)

5(737)

What do users say about Intercom?

Intercom is a live chat solution with key features that include real-time consumer-facing chat, support ticket management, and more.

Select to learn more

Who uses Intercom?

Based on 1,129 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Internet

Marketing and Advertising

Others

Use cases

Live Chat

Customer Support

Customer Service

Email Marketing

Help Desk

Intercom's key features

Most critical features, based on insights from Intercom users:

Real-time consumer-facing chat

4.6

(121)

Live chat

4.7

(84)

Real-Time notifications

4.5

(62)

Chat/Messaging

4.6

(57)

Customer support

4.2

(28)

Inbox management

4.5

(17)

All Intercom features

Features rating:

4.4

(1.1K)

Customizable branding

4.3

(13)

Customizable ctas

4.5

(2)

Catalog management

5.0

(2)

Customizable templates

4.5

(2)

Feedback management

4.5

(6)

Campaign scheduling

4.0

(1)

For startups

5.0

(2)

Geotargeting

3.3

(4)

Help desk management

3.5

(2)

Batch communications

5.0

(1)

Knowledge management

4.6

(14)

Lead management

3.7

(3)

Automated responses

4.3

(3)

2-Way messaging

3.8

(5)

User onboarding

4.0

(1)

Template management

5.0

(1)

Social media integration

4.0

(2)

Search/Filter

4.0

(2)

Process/Workflow automation

3.0

(2)

Pre-Configured bot

4.0

(1)

Message personalization

5.0

(4)

Mass texting

5.0

(1)

Marketing automation

4.6

(9)

List management

4.4

(14)

Lead verification/validation

5.0

(2)

Lead nurturing

4.0

(1)

Reporting/Analytics

4.0

(56)

Contact management

4.6

(25)

Knowledge base management

4.4

(44)

Customizable fields

4.8

(18)

Proactive chat

4.7

(24)

Support ticket management

4.2

(91)

Transcripts/Chat history

4.5

(57)

Reporting & statistics

4.4

(7)

Engagement tracking

4.4

(9)

Email campaign management

4.3

(32)

Chatbot

4.3

(53)

Multi-Channel communication

4.5

(51)

Autoresponders

4.3

(35)

Canned responses

4.1

(11)

Queue management

4.2

(39)

File sharing

4.4

(39)

Communication management

4.7

(7)

Third-Party integrations

3.8

(20)

Customer database

4.5

(40)

CAN-SPAM compliance

4.4

(7)

Mobile optimization

4.6

(19)

Customer experience management

4.5

(11)

Automated routing

4.4

(10)

Email management

4.2

(25)

CRM

4.3

(27)

Self service portal

4.5

(2)

Customizable forms

4.7

(3)

Real-Time monitoring

3.7

(3)

Alerts/Escalation

4.1

(7)

Mobile access

4.3

(75)

Website visitor tracking

4.1

(11)

Code-free development

3.9

(7)

Lead capture

4.3

(31)

Surveys & feedback

4.6

(7)

Contact database

4.5

(17)

Drip campaigns

4.5

(4)

Activity tracking

4.2

(5)

Dashboard

4.0

(7)

Lead qualification

4.3

(4)

Data import/export

3.8

(4)

Email marketing

3.8

(11)

SMS messaging

4.3

(3)

Multi-Language

4.0

(1)

Single sign on

3.7

(3)

Campaign management

3.8

(8)

API

4.3

(8)

Offline form

4.0

(1)

Workflow management

4.5

(2)

Mobile app

4.5

(2)

Natural language processing

5.0

(1)

Negative feedback management

5.0

(2)

Real-Time data

(0)

Real-time conversations

(0)

Real-Time chat

(0)

Real-Time analytics

(0)

Query suggestions

(0)

Prospecting tools

4.0

(2)

Progress tracking

(0)

AI/Machine learning

(0)

Prioritization

(0)

Personalization

(0)

For sales/marketing

(0)

WYSIWYG editor

(0)

Website integration

(0)

Visual analytics

(0)

A/B testing

(0)

User management

3.8

(4)

Transfers/Routing

3.0

(2)

Text editing

(0)

Text analysis

(0)

Templates

(0)

Access controls/permissions

5.0

(1)

Task management

(0)

Tagging

(0)

Survey/Poll management

(0)

SSL security

(0)

Activity dashboard

5.0

(2)

SMS marketing

5.0

(1)

Service level agreement (sla) management

4.7

(3)

Sentiment analysis

5.0

(1)

Self-paced learning

(0)

Self Service Tools

(0)

Segmentation

3.0

(1)

Screen sharing

3.0

(3)

Role-Based permissions

(0)

ROI tracking

4.0

(1)

AI copilot

4.0

(1)

Real-Time reporting

(0)

Campaign Segmentation

(0)

Event triggered actions

5.0

(1)

Employee onboarding

(0)

Email tracking

(0)

Email templates

(0)

Email Automation

(0)

Dynamic content

5.0

(1)

Drag & drop editor

(0)

Drag & drop

(0)

Data visualization

(0)

Data synchronization

(0)

Customizable reports

(0)

CES survey structure

(0)

Customer surveys

(0)

Customer Service Analytics

(0)

Customer segmentation

(0)

Customer journey mapping

(0)

Customer history

4.0

(1)

Customer communication

(0)

CSAT survey structure

(0)

Contextual guidance

5.0

(1)

Click tracking

(0)

Configurable workflow

(0)

Collaboration tools

(0)

Client management

(0)

Performance metrics

4.0

(3)

One-to-One messaging

(0)

On-Demand communications

(0)

NPS survey structure

(0)

Multi-Channel marketing

4.0

(1)

Multi-Channel data collection

(0)

Multi-Campaign

(0)

Monitoring

(0)

Alerts/Notifications

(0)

Analytics

(0)

Macros/Templated responses

(0)

Appointment management

(0)

Asynchronous learning

(0)

Lead segmentation

4.0

(2)

Audience targeting

(0)

Lead generation

(0)

Lead distribution

(0)

Language detection

(0)

Behavior tracking

(0)

Interactive content

(0)

Interaction tracking

5.0

(2)

Incident management

(0)

In-App Training

5.0

(1)

Human Handover

(0)

Blended learning

(0)

Campaign analytics

5.0

(2)

Intercom alternatives

Intercom

4.5

(1.1K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.0

Customer Support

4.3

Salesforce Sales Cloud

4.4

(18.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveChat

4.6

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Intercom pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Essential

/user

Per month

Features included:

Basic Chatbots and Automations
Fin AI Compose
Ticketing System
Public Help Center
Live Chat
Inbound Email
Custom Objects
Custom Events
Pre-Built Reports
Shared Inbox

Advanced

/user

Per month

Features included:

Fin AI Summarize
Workflows for advanced automations
Workflows for Fin
Additional apps and integrations: Slack, Salesforce, Marketo and more
Multiple Team Inboxes
Custom Reports
Side Conversations
Multilingual Help Center
Conversation Topics
Round Robin Assignment

Expert

139

/user

Per month

Features included:

HIPAA support
Real Time Reporting
Multibrand Messenger
Custom Roles
Custom Service Level Agreements (SLAs)
Increased Extended API Limit
SSO & Identity Management

Proactive Support Plus add-on

Per month

Features included:

Posts
Push Notifications
Product Tours
Surveys
Series
Checklists
News
A/B Testing
Webhooks
Versioning
Mobile Carousels

The Early Stage program

Per month

Features included:

Fin AI Summarize
Additional apps and integrations: Slack, Salesforce, Marketo and more
Multiple Team Inboxes
Conversation Topics
Round Robin Assignment
Side Conversations
Multilingual Help Center
Workflows For Advanced Automations
Custome Reports

User opinions about Intercom price and value

Value for money rating:

4.0

Of 205 reviews that provide robust commentary on Intercom's price and value, 30% mention it in a positive light.

Some reviewers feel Intercom offers a robust set of features even at entry-level plans, and they appreciate the ability to add features as needed. Users think the early-stage startup discount and free trial options provide helpful ways to access advanced functionalities at a lower cost. Some users report that the software’s value is fair given its capabilities, and they like that certain new features are included in general subscriptions without extra charges. Reviewers appreciate the flexibility to pay only for required services and find the platform practical for their business needs.

However, some reviewers find Intercom’s pricing high, especially for small businesses or those with limited budgets. Users say the cost increases rapidly as user numbers or feature needs grow, and they often mention confusion around the pricing structure and frequent changes to plans. Some reviewers indicate frustration with features being locked behind paywalls or moved to higher tiers, requiring costly upgrades. Users report that add-ons and advanced functionalities can significantly increase expenses, and they dislike having to manually manage users to control costs. Some reviewers feel that the lack of transparency and the complexity of the pricing model detract from the overall value for money.

, and

To see what individual users think of Intercom's cost and value, check out the review excerpts below.

“Did I add that Intercom has a program that gives early-stage startups a 95% discount in subscription fees for the advanced Intercom features.”

Damola B.

Managing Director

“In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled.”

Beat R.

Inhaber

“Their constant changing of product names and pricing options is annoying to say the least, particularly when you come to use a feature that was previously within your package only to find it's been moved into a more expensive package and you need to upgrade to use it.”

Jeremy S.

CEO

Intercom integrations (622)

Integrations rated by users

We looked at 1,129 user reviews to identify which products are mentioned as Intercom integrations and how users feel about them.

Slack

Integration rating: 4.9 (16)

“Making teams that don't have Intercom open 24/7 aware of new chats they quickly need to pick up.”

“We send a survey to measure NPS. We get notified in case there is a detractor”

“It's our office workspace some have a customer department within Slack so it'”

Victor D.

Support, Analyst, QA

1/3

Jira

Integration rating: 4.1 (9)

“My tech team uses Jira and I need to link the jira issues with the support tickets so I can get back to customers. It was very hard to setup. I had to open multiple support tickets.”

“It's nice to find which tickets are linked to which conversations, but it's a static note. More dynamic options would be great (ticket status updates, ..).”

“Create support tickets during the chat so that the testing and development team gets to know the complete picture of the customer problem.”

Beatriz S.

Operations Coordinator

1/3

Zapier

Integration rating: 4.7 (11)

“We pass critical in-app events to Intercom via Zapier, to trigger personalised communications”

Benjamin B.

Co-founder

HubSpot CRM

Integration rating: 4.6 (8)

“Bringing tickets into Hubspot and syncing up customers to ensure the data is consistent across the board. ”

Lucien H.

VP of GTM

Salesforce Sales Cloud

Integration rating: 4.3 (4)

“The synchronization of data could be more dynamic, sometimes there is a considerable delay in the exchange of information”

Graziela S.

Customer Support Team Leader

ClickUp

Integration rating: 4.0 (3)

“Directly create tasks to the project management system to resolve tickets faster”

Julian O.

Co-Founder

Meta for Business

Integration rating: 4.5 (2)

“We have a business account on Facebook ( meta) so we do use Messenger to communicate with our members so we like to see our members messages on Intercom to keep as smooth as possible the interaction.”

Anonymous R.

Designer UX-UI

SatisMeter

Integration rating: 5.0 (1)

“Automated conversations when NPS surveys are filled in allow us to tackle unhappy customers.”

Victor D.

Support, Analyst, QA

Encharge

Integration rating: 5.0 (1)

“Makes sure we directly have the information in our marketing automation software”

Julian O.

Co-Founder

Assembled

Integration rating: 3.0 (1)

“The integration with Assembled was easy overall, but the information flowing through couldnt' always be trusted.”

Carrie B.

Workforce Analyst

CloudTalk

Integration rating: 3.0 (1)

“We use intercom for the most part, but we use CloudTalk instead to make calls.”

Elise A.

Patient Navigator

Segment

Integration rating: 5.0 (2)

Trello

Integration rating: 5.0 (1)

Mixpanel

Integration rating: 4.0 (1)

Woopra

Integration rating: 5.0 (1)

Shopify

Integration rating: 5.0 (1)

JIRA Service Management

Integration rating: 3.0 (1)

Plecto

Integration rating: 5.0 (1)

Instatus

Integration rating: 3.0 (1)

Skalin

Integration rating: 5.0 (1)

Custify

Integration rating: 3.0 (1)

Intercom customer support

What do users say about Intercom customer support?

Customer support rating:

4.0

We analyzed 65 verified user reviews to identify positive and negative aspects of Intercom customer support.

A fair number of users highlight Intercom's support team as responsive, friendly, and genuinely helpful when contacted.

Multiple users appreciate the quick replies, helpful guidance, and quality training materials provided by support.

A portion of users report slow response times from support, sometimes waiting days for answers or resolution.

Certain users mention support often redirects to articles instead of offering direct help, and live support is rarely available.

Support options

Faqs/forum

Email/help desk

Knowledge base

Chat

Training options

Webinars

Documentation

Live online

Videos

To see what individual users say about Intercom's customer support, check out the review snippets below.

“Intercom is very user friendly .and provides our helpdesk department with prompt timely support whenever it has been needed.”

Abiola A.

Consumer Relations Analyst

“Everytime we as a company have reached out to intercom support they are always responsive and willing to help.”

Holly B.

Technical Specialist

“It's a bit ironic their support is one of the worst of all SaaS tools I use (nearly impossible to get a response within 2 business days)”

Jesse G.

Technical Operations Manager

“Intercom support is pretty useless, each time we asked them something they sent us a link that we already saw.”

Yevgeniy S.

CEO

Intercom FAQs

Q. Who are the typical users of Intercom?

Intercom has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What is Intercom used for?

Intercom is bringing AI-first Customer Service to the world before anyone else, dramatically improving experiences for customers, support agents, and managers. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Intercom is also the most innovative and fastest improving product on the market.

Q. What are the benefits of using Intercom?

For customers:

Deliver the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel.

Use actionable insights that report on Fin’s performance and help you optimize your support content by identifying gaps.

Deliver support content to your customers wherever they are with an on-brand and integrated help center that customers can access through any channel.

For agents:

Dramatically increase your team productivity. Fin AI Agent can resolve over 50% of your customer questions instantly and accurately while Fin AI Copilot increases agent efficiency by 31%, so your team can focus on deeper relationships with customers.

Collaborate efficiently with teammates in real time, with co-presence indicators, notes, and @mentions in our shared inbox.

Resolve complex issues more efficiently with tickets designed to streamline collaboration between teams and keep customer conversations going. No switching tools, no lost context, no missed updates.

For managers:

Increase your CSAT. Intercom customers have an average CSAT of 92%

Monitor, analyze and optimize your support operation with instant AI insights (coming soon), real-time performance data, customizable reports and actionable CSAT and customer feedback.

Automate repetitive tasks for customers and agents with our no-code visual builder—including triggers, conditions, rules, and Fin AI Agent.

Q. What languages does Intercom support?

Intercom supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Turkish

Q. Does Intercom support mobile devices?

Intercom supports the following devices:
Android, iPad, iPhone

Q. Does Intercom offer an API?

Yes, Intercom has an API available for use.

Q. What level of support does Intercom offer?

Intercom offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat