Reputation Reviews

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

The software allows our team to consolidate and manage our online reputation in one place. The platform makes responding to reviews fast and easy. There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook.

The social media integration is lacking. The software is good for scheduling posts to Facebook and Instagram but unfortunately if you want to pay to "boost" a scheduled post, you can't. The post must be active on Facebook or Instagram before Reputation.com will allow you to boost it. Therefore, we end up having to use the native platform rather than the social media option in Reputation.com.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Hi Mitchell, Thank you very much for taking the time to leave us a review. We are glad to hear our solutions help your team to effectively monitor all reviews and your online reputation. We always strive for a 5 star review. If you have additional constructive feedback, please reach out to our team and share your thoughts. We definitely appreciate your feedback. Have a great day!

The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.

There is really nothing, I don't like about reputation management.

The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

I like the fact that reputation has so many tools within the software that can literally work with any company

only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers

It's easy to use and allows you to manage your reviews, social, surveys, etc. all in one place.

Sometimes problems are slow to be resolved.

Navigating through data on Rep.com's platform is fluid and intuitive

Reporting section could be a little clearer

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine.

With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative.

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used.

We have found very little about the software that we dislike.

Right after i signed and paid for a year, they changed the program and Yelp was no longer a part of it. I still stayed, but then halfway through the year, they changed the process for me to upload data, and for 7 months none of my emails went out. No one told me, nor did they refund any of my money, so when my contract expired I quit. I would never use this company again!

Service was terrible, no one is very helpful. HOrrible.

We're sorry to hear this was your experience an would like to discuss with you, if you're open. Please email me at egraff@reputation.com. Please know that your experience is important to us. -Erin, Community Manager

It is a great tool to solicit feedback from our customers.

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Hi Meghan, We'd like to speak with you about your experience. Please reach out to me directly at egraff@reputation.com. Your feedback is important to us. -Erin, Community Manager

Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. This is a great platform to keep track of franchise locations or separate clients with different organizational structures.

There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage.

An all in one solutions for both reviews and reputation management.

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.

The software is easy to use, and the support staff is proactive and easy to reach and communicate with.

There are some limitations with reporting, but overall it suits all of our needs.

The response templates and the reporting

The challenges it has created with our listings becoming unverified, home address showing, constant and consistent problems.

The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train.

Sometimes the program can be cumbersome because it has so much functionality but that is also a good thing/

Ease of responding to and tracking reviews from multiple social sites.

When one or multiple social accounts stop linking to the software and we're not notified.

I like how you can see business listing information from multiple sources to get a whole picture of your business.

The reporting section can use some more customization.

Thank you so much for taking the time to leave us a review, Tiana! We appreciate your feedback!

Reputation.com has great functionality for posting to Facebook and Google. The reviews are very widely seen and you get an accurate depiction of your brand and where you are succeeding and where you can use some work. We are able to schedule posts whenever we like and also store up a library of content.

I wish there was more posting capability for Instagram and other social media sites aside from Google, Twitter, and Facebook.

The interface is easy to use and it makes it very easy!

The price and some of the features. Also, Reputation.com is not an accredited member of Better Business Bureau which does have some impact when we first chose to go with this service.

I love the ease of seeing reviews from all platforms in one place!

Getting the initial set up correct can be a little daunting.