Reputation Reviews

1. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Easy to use and works exactly as expected.

They way undersell the amount of time it takes to set up the platform.

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Hi Mitchell, Thank you very much for taking the time to leave us a review. We are glad to hear our solutions help your team to effectively monitor all reviews and your online reputation. We always strive for a 5 star review. If you have additional constructive feedback, please reach out to our team and share your thoughts. We definitely appreciate your feedback. Have a great day!

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews.

This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience.

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company

I wish they could track who leaves a review from their email. Currently, you can only see clicks.

I love how easy it is to pull in all of our reputation management tools into one place. It is clean, and easy to see progress. There are also unique tools that have helped us not only manage, but seek out reviews to better our business and guest relations.

A few minor glitches have proven to be a bit inconvenient, but our Reputation.com representative has been responsive and works closely with us to work things out.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

Being able to customize the review request surveys we send out on behalf of our clients.

Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do.

Thanks so much for your feedback, Karen. We're working hard to make improvements with our customized reporting as well as customer experience. We're happy to hear you've noticed improvements. -Erin, Community Manager

This platform is very diverse in what they offer. I love how all review sites are in one place. The survey builder is easy to use and pretty flexible. Our account managers are fantastic! Very good at communicating promptly!

I'm not a fan of the filtering options functionality. The options are great! But the functionality can be smoother and more efficient. For example, if I have 100 locations and I want to filter down to show only 2, then I can do that no problem. However, if I want to add a 3rd location to my filter list, I have to first show all again (which reloads everything) then I have to filter down to the 3 locations. To me that's an extra unnecessary step and waste of cpu resources.

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine.

With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative.

I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

I wish that it included the actual ORA score for each site though, on the weekly rollup report. I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage.

Thank you for the great feedback, Amy! We will pass it along. If you need anything, we're here to help support you. -Erin, Community Manager

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used.

We have found very little about the software that we dislike.

Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review.

The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved

This has proven to be a great tool for managing all our reviews across a range of sites and keeps us responding in a timely way. It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

No negatives to report, we've found it easy to implement and grow with.

Fantastic! We're so happy to hear you're loving the platform and the service your reps are providing. Please let us know if you ever need anything. -Erin, Community Manager

Working for a franchise group, it's really convenient to aggregate reviews to this platform for all of our franchise centers (800+). It's helped review sentiment so that we can see our strengths and areas of opportunity in the business.

It was unfortunate when Yelp no longer shared their data with the platform. Many of our guests leave reviews there so it caused us to still make sure both areas were reviewed frequently to monitor sentiment. I'd really appreciate a key word search so that we can pinpoint reviews that contain key words we're looking for.

It is fairly easy to use and the reporting features are nice to have.

Too many clicks on having to upload and pick which platforms you want posted. I do not like the newer version, makes it more difficult with the extra clicks on which platform you want posted. Sometimes the pictures post sideways for no reason why and tech support has not been able to figure out after many times happening. Not very quick response time.

The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media.

Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent.

I like that we are able to have insight into multiple review sites into one place. Macros are easy to use and reporting is customizable and super helpful. Our account manager is super responsive and always pleasant.

The newer functionality is buggy, but we are beta testing some products.

Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. This is a great platform to keep track of franchise locations or separate clients with different organizational structures.

There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage.