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Reputation

Reputation management solution for multi-location businesses

(4)

Reputation Reviews

Overall rating

4.4

/5

182

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10

Reviews by rating

Pros and cons

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews.
The dashboard is very intuitive and reporting is customizable. Our account manager is super responsive and always pleasant.
I like that we are able to have insight into multiple review sites into one place. Macros are easy to use and reporting is customizable and super helpful.
It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues.
Accuracy in numbers is frustrating. The delay from the websites to the platform sometimes makes it very hard.
We have found very little about the software that we dislike.
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182 reviews

Recommended

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Dan F.

Chief Growth Officer

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

Easy and Convenient

Reviewed 3 years ago

Transcript

Dan F.: I'm Dan, I'm a Social Media Manager in the automotive industry, and I give Reputation.com a five...

NH
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Nicole H.

Marketing and Advertising, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reputation is a great place to see all your listings together

Reviewed 5 years ago
Pros

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

Cons

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

AJ
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Adam J.

Automotive, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review - Car Toys

Reviewed 4 years ago

Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not. Another big plus it...

Pros

Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

Cons

My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

EL
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Erin L.

Retail, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Reputation.com is a helpful tool

Reviewed 4 years ago

Reputation.com has been a great tool for helping us manage our online reviews. The software consolidate our reviews into one platform saving our team valuable time. Since we started using Reputation.com our online reviews have increased in both quantity and overall scores. We have 80 retail locations and the reporting options have made it easy to monitor our online reputation by location.

Pros

The software allows our team to consolidate and manage our online reputation in one place. The platform makes responding to reviews fast and easy. There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook.

Cons

The social media integration is lacking. The software is good for scheduling posts to Facebook and Instagram but unfortunately if you want to pay to "boost" a scheduled post, you can't. The post must be active on Facebook or Instagram before Reputation.com will allow you to boost it. Therefore, we end up having to use the native platform rather than the social media option in Reputation.com.

KT
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Kevin T.

Real Estate, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reputation Management within the Multifamily Industry

Reviewed 4 years ago
Pros

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Cons

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

MW
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Mitchell W.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simple works

Reviewed 3 years ago

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Pros

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Cons

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Vendor response

Hi Mitchell, Thank you very much for taking the time to leave us a review. We are glad to hear our solutions help your team to effectively monitor all reviews and your online reputation. We always strive for a 5 star review. If you have additional constructive feedback, please reach out to our team and share your thoughts. We definitely appreciate your feedback. Have a great day!

MP
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Melissa P.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reputation

Reviewed 8 months ago

Wonderful tool to allow ease with success.

Pros

The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.

Cons

There is really nothing, I don't like about reputation management.

BS
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Bryan S.

Construction, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reputation.com has helped us greatly refine our Customer Experience

Reviewed 10 months ago

Since beginning to use Reputation, we have learned a large amount about how to use the platform to track customer feedback, utilize that for growth in the customer relations, as well as generate increased sales. Very easy to use and informative platform that any business that works with customers should impliment.

Pros

The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Cons

Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

AN
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Ana N.

Automotive, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reputation Review

Reviewed 10 months ago
Pros

I like the fact that reputation has so many tools within the software that can literally work with any company

Cons

only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers

PW
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Paige W.

Management Consulting, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reputation does it all!

Reviewed 7 months ago
Pros

It's easy to use and allows you to manage your reviews, social, surveys, etc. all in one place.

Cons

Sometimes problems are slow to be resolved.

AR
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Verified reviewer

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rep.com as a Healthcare tool

Reviewed 5 years ago

Excellent service, solid platform, a great control panel for managing info across the web

Pros

Navigating through data on Rep.com's platform is fluid and intuitive

Cons

Reporting section could be a little clearer

AN
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Annie N.

Marketing and Advertising, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Reputation Review

Reviewed 4 years ago
Pros

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

Cons

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

BS
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Brittany S.

Automotive, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Rep.com Review

Reviewed 5 years ago

Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback. My main pain point is what seems to be a lack of communication between Rep.com's internal teams. At times, communications seem disjointed or ill informed. Additionally, software issues are not always realized until the users come upon them.

Pros

I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine.

Cons

With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative.

AE
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Amy E.

Hospital & Health Care, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helpful tool for managing online reputation for companies with multiple locations

Reviewed 4 years ago

Overall, we have had a positive experience with our Reputation.com partners. The support team is quick to assist if there's ever a need,

Pros

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used.

Cons

We have found very little about the software that we dislike.

AR
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Verified reviewer

Warehousing, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible service

Reviewed 5 years ago

Entired experience was horrible. My rep changed 4 times in first 6 mos, no one else there took care of the problems I had or even told me there was a process change. We did things the way our first rep showed us.

Pros

Right after i signed and paid for a year, they changed the program and Yelp was no longer a part of it. I still stayed, but then halfway through the year, they changed the process for me to upload data, and for 7 months none of my emails went out. No one told me, nor did they refund any of my money, so when my contract expired I quit. I would never use this company again!

Cons

Service was terrible, no one is very helpful. HOrrible.

Vendor response

We're sorry to hear this was your experience an would like to discuss with you, if you're open. Please email me at egraff@reputation.com. Please know that your experience is important to us. -Erin, Community Manager

MP
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Meghan P.

Consumer Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Complete lack of Customer Service

Reviewed 5 years ago

We find them difficult to work with and they have totally unresponsive account management.

Pros

It is a great tool to solicit feedback from our customers.

Cons

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Vendor response

Hi Meghan, We'd like to speak with you about your experience. Please reach out to me directly at egraff@reputation.com. Your feedback is important to us. -Erin, Community Manager

RC
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Randy C.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Keeps me on top of client reputation

Reviewed 5 years ago

Our clients were not responding to reviews before using Reputation. Now they are and are seeing SEO benefits. Reputation helped us organize our data through the reports and gave us what we needed to make an action plan to improve.

Pros

Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. This is a great platform to keep track of franchise locations or separate clients with different organizational structures.

Cons

There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage.

TH
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Tamara H.

Real Estate, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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review

Reviewed 4 years ago

Aside from the invoicing and billing dept. being a mess and mixing up our invoicing on multiple occasions, we are happy with the product and our customer rep is great!

Pros

An all in one solutions for both reviews and reputation management.

Cons

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.

SB
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Sheri B.

Retail, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reputation.com review

Reviewed 4 years ago

Overall experience is above average in regards to recommending to others, as well as the ability for Reputation.com to satisfy our business needs. No major issues, and the support team is great.

Pros

The software is easy to use, and the support staff is proactive and easy to reach and communicate with.

Cons

There are some limitations with reporting, but overall it suits all of our needs.

AT
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April T.

Sports, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Not what we expected

Reviewed 4 years ago

I want to stay a customer but we are frustrated with the ongoing issues. I vetted you thoroughly for nearly a year and it seemed you were our best solution. Immediately after signing the contract the problems started. I'm not confident Rep.com understands our business and is doing everything they can to help us. It takes too long to resolve issues even though it seems people are working on it.

Pros

The response templates and the reporting

Cons

The challenges it has created with our listings becoming unverified, home address showing, constant and consistent problems.

RU
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Randy U.

Real Estate, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Social Suite and Easy to use

Reviewed a year ago

I use it to boost properties rep scores and having rep x give me the details on how to do just that.

Pros

The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train.

Cons

Sometimes the program can be cumbersome because it has so much functionality but that is also a good thing/

AB
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Anita B.

Automotive, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great When It Works

Reviewed 5 years ago

For the most part it's been good considering the price point. However, there have been several occasions where some of our social accounts stopped linking correctly to the software and we weren't notified that something was amiss. Unfortunately, we missed responding to a couple of reviews that needed to be addressed because we didn't receive the notifications. As a result we missed opportunities to resolve customer complaints and potentially lost customers.

Pros

Ease of responding to and tracking reviews from multiple social sites.

Cons

When one or multiple social accounts stop linking to the software and we're not notified.

TG
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Tiana G.

Marketing and Advertising, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommend: Easy and accurate

Reviewed 2 years ago

Overall, been using it for 3 years and love it!

Pros

I like how you can see business listing information from multiple sources to get a whole picture of your business.

Cons

The reporting section can use some more customization.

Vendor response

Thank you so much for taking the time to leave us a review, Tiana! We appreciate your feedback!

AR
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Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for your reputation

Reviewed 5 years ago

We use Reputation.com daily. It is an effective tool.

Pros

Reputation.com has great functionality for posting to Facebook and Google. The reviews are very widely seen and you get an accurate depiction of your brand and where you are succeeding and where you can use some work. We are able to schedule posts whenever we like and also store up a library of content.

Cons

I wish there was more posting capability for Instagram and other social media sites aside from Google, Twitter, and Facebook.

LY
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Lola Y.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Camp Review

Reviewed 5 years ago

We love using this to track our social media, and to look at the larger picture for our business needs!

Pros

The interface is easy to use and it makes it very easy!

Cons

The price and some of the features. Also, Reputation.com is not an accredited member of Better Business Bureau which does have some impact when we first chose to go with this service.

TM
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Tanya M.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reputation is a Game Changer!

Reviewed a year ago

I love Reputation! It has simplified my life and saves me a lot of time. They keep evolving and it's amazing.

Pros

I love the ease of seeing reviews from all platforms in one place!

Cons

Getting the initial set up correct can be a little daunting.